Use this page to find Vivint corporate office and headquarters information, including Provo, Utah address details, phone numbers, customer support routes, cancellation guidance, Canada/TELUS contact information, NRG ownership context, complaint guidance, reviews, and related resources. Vivint is a smart home and home security company offering professionally installed systems, cameras, sensors, smart locks, thermostats, alarm monitoring, and app-based home automation.
Vivint Corporate Office and Headquarters Contact Information
- Company / Brand: Vivint
- Legal Entity Reference: Vivint LLC / Vivint Smart Home
- Parent Company: NRG Energy, Inc.
- NRG Stock Symbol: NYSE: NRG
- Vivint Provo Address Listed on Current Official Location Pages: 4949 N 300 W, Provo, UT 84604, USA
- Legacy / Business-Record Address Often Listed for Vivint: 4931 North 300 West, Provo, UT 84604, USA
- Vivint Sales / Quote Phone Number: 1-844-481-8630
- Vivint Contact Page New-Customer Number: 1-855-749-2969
- Vivint Cancellation Support: 1-800-678-2635
- Vivint Canada / TELUS Support: 1-833-842-8881
- Vivint Billing Payment Mailing Address: Vivint: Billing, 62992 Collections Drive, Chicago, IL 60693-0629
- Official Website: Vivint.com
- Vivint Contact Page: Contact Vivint
- Vivint Support: Vivint Support Center
- Vivint Account Login: Vivint Account Center
- Verify a Vivint Smart Home Pro: Verify Rep
- Vivint Careers: Vivint Careers
Important: Vivint’s corporate, sales, billing, cancellation, technical support, Canada/TELUS, and account-service routes are not all the same. For alarm monitoring, account access, cancellation, billing disputes, service appointments, equipment problems, credit/financing issues, or technician concerns, start with the support route tied to your Vivint account and keep written records.
Vivint Headquarters and Provo Address Update
Vivint is closely associated with Provo, Utah. Older corporate office listings commonly show 4931 North 300 West, Provo, UT 84604. Vivint’s current official location pages list 4949 N 300 W, Provo, UT 84604. Because both Provo addresses appear in current or historical business contexts, customers should verify the correct mailing or service address directly through Vivint before sending contracts, legal notices, payments, equipment documents, or sensitive account information.
This update is useful for readers searching for Vivint corporate office, Vivint corporate address, Vivint headquarters, Vivint headquarters address, Vivint address Utah, Vivint Utah address, Vivint HQ, or Vivint headquarters Utah.
NRG Ownership Note
Vivint is now part of NRG Energy, Inc. NRG completed its acquisition of Vivint Smart Home in 2023. Vivint continues to operate as a smart home and home security brand, while NRG also appears in Vivint’s investor and corporate ownership context.
Customers with Vivint service should still use Vivint’s official support, account, cancellation, billing, and technical support routes for account-specific issues. NRG investor relations is not a substitute for Vivint customer support.
Canada and TELUS Vivint Customer Note
Vivint’s Canada business was acquired by TELUS. The old Vivint Canada office information should not be treated as a current U.S. Vivint corporate office route. Customers with legacy Vivint Canada or TELUS/Vivint equipment questions should use the Canada/TELUS support route at 1-833-842-8881 or follow the instructions provided in their TELUS or Vivint account communications.
Choose the Correct Vivint Support Route
Use Vivint Support or the Vivint Account Center for system troubleshooting, panel problems, app issues, camera issues, billing, account changes, service appointments, equipment questions, and plan details.
Use Vivint Cancellation Support if you want to cancel monitoring or review cancellation terms. Use the Verify Rep page if someone comes to your home claiming to represent Vivint. Use the account portal for billing records, service documents, and agreement information. Use Vivint Careers for job applications instead of unverified HR numbers found on third-party sites.
What to Have Before Contacting Vivint Corporate Office
Before contacting Vivint or submitting a complaint, gather:
- Your Vivint account number or phone number on the account
- Service address and billing address
- Contract, service agreement, equipment financing agreement, or cancellation notice
- Device details, such as panel, camera, sensor, smart lock, thermostat, or app issue
- Technician appointment dates, work order numbers, emails, texts, and call logs
- Billing statements, payment records, collection notices, or credit-reporting details if relevant
- A short timeline and the specific resolution you are requesting
How to Escalate a Vivint Complaint
Start with Vivint Support, the Account Center, chat, or the phone route connected to your issue. Ask for a case number or written confirmation. If your issue involves billing, cancellation, equipment financing, installation, service appointments, credit reporting, or collections, keep copies of your contract, statements, emails, text messages, and service records.
If the first support contact does not resolve the issue, ask for escalation to a supervisor or the department that owns the issue. For cancellation, ask for written confirmation of the cancellation request, final billing, equipment status, and any early termination or financing balance. For technical service problems, document missed appointments, repeated troubleshooting, device error codes, technician notes, and whether the system is actively monitored.
Billing, Contracts, Cancellation, and Collections
Vivint complaints often involve contract terms, monthly monitoring fees, equipment financing, protection plans, service appointments, cancellation requests, disputed charges, collections, or credit reporting. Do not rely only on verbal promises. Ask for written confirmation of any credit, refund, cancellation, equipment return, service visit, or account correction.
If a Vivint account has been sent to collections or reported to a credit bureau, request written documentation of the balance, account history, contract, equipment financing agreement, and dispute process. If you dispute a charge, keep bank records, card statements, payment confirmations, cancellation notices, and communication logs.
Alarm Monitoring, Technical Support, and Service Appointments
For alarm, panel, camera, sensor, keypad, thermostat, smart lock, app, or connectivity issues, use Vivint technical support and be at home when possible. Have your phone number ready and write down any error codes, panel messages, app alerts, or device names.
For missed or delayed service appointments, document the appointment window, technician name if available, text confirmations, reschedule notices, and the problem that required service. If an alarm system is not working properly, ask Vivint how monitoring, emergency response, and false-alarm handling are affected until repairs are completed.
Door-to-Door Sales and Scam Warning
Be careful with door-to-door sales, unexpected calls, fake technician visits, or anyone claiming that your current security system must be replaced immediately. The FTC warns that scammers and dishonest sellers may pressure consumers into signing home-security contracts quickly, promise “free” equipment tied to expensive monitoring, or try to get inside the home.
Use Vivint’s Verify Rep page before letting anyone into your home or discussing account details. Do not provide passwords, alarm passcodes, one-time codes, full card numbers, bank login information, Social Security numbers, or remote computer access to anyone who contacts you unexpectedly. If a salesperson refuses to leave or you feel unsafe, contact local authorities.
Regulatory and Consumer Complaint Options
If you have already tried to resolve a Vivint issue and still need help, consider the correct outside complaint route for the issue. Door-to-door sales, contract pressure, misleading offers, identity theft, or scam concerns may be reported to the FTC at ReportFraud.ftc.gov, your state attorney general, local consumer-protection agency, or local police department.
If the issue involves equipment financing, billing, credit reporting, unauthorized payments, collections, or a third-party financing partner, keep your account records and consider the complaint route connected to the financial product or credit report. If the issue involves alarm licensing, door-to-door permits, or local security-system rules, check your city, county, or state licensing agency.
Common Reasons Customers Contact Vivint Corporate Office
Customers search for Vivint corporate office, Vivint corporate address, Vivint headquarters, Vivint headquarters address, Vivint address Utah, Vivint HQ, Vivint Utah address, or 1-833-842-8881 for issues such as:
- System troubleshooting, panel errors, app problems, or camera issues
- Missed technician appointments, delayed repairs, or repeated service calls
- Billing disputes, unauthorized payments, refunds, or account credits
- Cancellation requests, contract terms, monitoring agreements, or early termination fees
- Equipment financing, protection plans, equipment replacement, or warranty questions
- Collections, credit reporting, account documentation, or disputed balances
- Door-to-door sales concerns, representative verification, or scam concerns
- Legacy Vivint Solar, Canada/TELUS, or transferred-account questions
Vivint Reviews and Complaints
Current CorporateOfficeHeadquarters.com reader comments include complaints about panel and app troubleshooting, incomplete installation, disputed or unauthorized billing, collections and credit-reporting concerns, equipment or service promises, missed or delayed technician visits, loud camera buzzing, and legacy Vivint Solar or Texas service confusion.
These reviews reflect individual customer experiences and should not be treated as universal facts about every Vivint customer, technician, sales representative, Smart Home Pro, support agent, account, or corporate response. If you have contacted Vivint corporate office, Vivint Support, Cancellation Support, billing, technical support, a technician, TELUS, NRG, or a consumer-protection agency about a Vivint issue, you can share your experience below.
About Vivint
Vivint is a smart home and home security company offering professionally installed security systems, cameras, sensors, smart locks, thermostats, garage controls, safety alarms, alarm monitoring, app-based controls, and related home automation services.
Vivint is now an NRG company. The brand serves U.S. smart home and security customers, while some legacy Canada-related Vivint customers have been routed through TELUS. Because many Vivint issues involve account-specific contracts, billing, equipment, monitoring, technician visits, or financing, customers should keep records and use official account-support routes.
Competitors and Related Corporate Office Pages
Vivint competes with home security, alarm monitoring, smart home, camera, and home automation companies. Customers comparing corporate office contacts and complaint routes may also want to review ADT Corporate Office, SimpliSafe Corporate Office, Ring Corporate Office, Brinks Home Security Corporate Office, Google Nest Corporate Office, and Sunrun Corporate Office.
Related Resources
- Official Vivint Website
- Vivint Contact Page
- Vivint Support Center
- Vivint Account Center
- Vivint Cancellation Policy
- Verify a Vivint Smart Home Pro
- Vivint Service Locations
- Vivint Licenses
- Vivint Legal
- Vivint Privacy Policy
- NRG Investor Relations
- FTC: Avoid Home Security System Scams
- Report Fraud to the FTC
Frequently Asked Questions About Vivint Corporate Office
Where is Vivint corporate office located?
Vivint is associated with Provo, Utah. Current official Vivint location pages list 4949 N 300 W, Provo, UT 84604, while older business records and many corporate-office listings show 4931 North 300 West, Provo, UT 84604. Verify the correct address before mailing sensitive documents.
What is the Vivint corporate office phone number?
Older business listings commonly show 1-801-377-9111 for Vivint. Current Vivint official pages more prominently route customers through support, chat, account tools, and sales numbers such as 1-844-481-8630. Do not treat any corporate number as a guaranteed complaint-resolution line.
How do I contact Vivint customer support?
Use Vivint’s official contact page, Support Center, Account Center, chat, technical support, or billing support routes. Current customers should use account-specific support whenever the issue involves billing, contracts, equipment, monitoring, or service appointments.
How do I cancel Vivint service?
Vivint’s support article says customers wishing to cancel should call 1-800-678-2635. Ask for written confirmation of cancellation, final billing, equipment status, and any remaining contract or financing obligations.
What is 1-833-842-8881 for Vivint?
The number 1-833-842-8881 is tied to Vivint Canada / TELUS support information. It should not be treated as the main U.S. Vivint corporate office number.
How do I verify a Vivint door-to-door representative?
Use Vivint’s official Verify Rep page before allowing anyone into your home or discussing your account. Be cautious with unexpected salespeople, technicians, phone calls, text messages, or urgent upgrade claims.
Who owns Vivint?
Vivint is owned by NRG Energy, Inc. NRG completed its acquisition of Vivint Smart Home in 2023.
Is CorporateOfficeHeadquarters.com affiliated with Vivint?
No. CorporateOfficeHeadquarters.com is not affiliated with Vivint, Vivint LLC, Vivint Smart Home, NRG Energy, TELUS, or any Vivint dealer, technician, contractor, or financing partner.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, contact routes, complaint guidance, and reader review space for major companies and brands. We update pages when addresses, ownership details, support routes, phone numbers, review themes, or escalation options change.
Page Update Note
This page was updated on June 30, 2026 to include Vivint’s current Provo address guidance, NRG ownership context, official support and billing routes, cancellation number, Canada/TELUS number, QueryHunter address and headquarters terms, current visible COH review themes, FTC home-security scam guidance, and revised complaint information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Vivint, Vivint LLC, Vivint Smart Home, NRG Energy, TELUS, or any Vivint dealer, technician, contractor, financing partner, collection agency, or monitoring center. This page is for informational, review, and complaint purposes only. It is not legal, financial, credit, contract, home-security, emergency-response, licensing, or consumer-protection advice. For alarm events, emergencies, account issues, billing, cancellation, financing, collections, credit reporting, technician appointments, privacy, or legal issues, verify current information directly with Vivint or the appropriate official route.
Share Your Experience
If you have contacted Vivint corporate office, Vivint Support, Cancellation Support, billing, technical support, a Vivint technician, TELUS, NRG, the FTC, a state attorney general, or another consumer-protection route about a Vivint complaint, please share your experience below. Your review may help other readers understand which contact method worked and what information was needed.