Reach ADT Corporate Office Headquarters HQ 

ADT, Repeatedly Being Charged Twice In One Month! I Called Adt Regaring Two Charges To My Account. I Immediately Called ADT And Spoke With An Agent Who Acknowledged The Double Charge And Informed Me That An Attempt Was Made To Refund Me For Their Error And It Did Not Go Through. The Agent Then Said That The Payment Would Be Applied To My May’s Bill. I Expressed That This Is Unacceptable And Someone Needed To Figure Out How To Refund Me May Money. The Agent Informed Me To Dispute The Charge With My Bank. Let Me Be Clear…. I Did Not Authorize ADT To Go Into My Account And Deduct Payments For April And May. I Spoke With A Supervisor Who Was Only Willing To Provide His First Name Eydan, No Last Name Or Id Number. I Later asked For The Phone Number For Adt Headquarters And He Gave1 073 857 51. As He Provided Me With This Number I Googled And Informed Him That Wasn’t A Number I See On The Website. He Then Tried To Give Me The Number I Already Had From Google. I Hung Up On Him. I Called Headquarters And Spoke With A Decent Representative Who Promised To Review The Account And Give Me A Call Back Within 24-48Hrs.

ADT, Worst Customer Service. From day one, they have been just awful. When installing my video doorbell, took way too big of a chunk out of the drywall and didn’t fill it. Big hole next to the doorbell/camera now. Also, the outlet directly below the device no longer works, which happened during installation. The camera over my garage Never gets a signal stronger than 50% and doesn’t work 90% of the time. Just complete incompetence. When I called ADT to have it repaired and told them I wasn’t paying the $99 response fee, they said it was Safe Streets fault & not ADT so they wouldn’t wave the fee. Safe Streets denies it’s their fault & wont fix any of the issues. I will Never do business with either company again. ADT has sunk to garbage level service & customer service. Safe Streets is incompetent.

ADT, Billing and Service Suspension. My home was flooded in early October 2024. I have not been able to reside in my home since then and have not been able to use ADT’s service because of the multitudes of workmen, inspectors, etc. coming and going. I requested a long-term service suspension, but continued to be billed for service. When I contact ADT to rectify this situation on a quarterly basis, I’m thanked for my 35+ years as a loyal customer and reminded I have been receiving service “free” since October. Since I’m actually Not receiving service and have requested a service suspension on numerous occasions, I don’t see how this can possibly be construed as “free.” I will not be able to move into my home for at least another six weeks, for which ADT offered to bill me at only half the cost. Hmmm… I have canceled this service.

ADT, Triggered Alarms Without Any Contact. This is the second time I have had issues with ADT. I fired them years ago and went with a different provider, and the service was good and the price was good as well with the other provider. I told them how much I hated ADT and they told me they would never sell out to ADT. Well, they lied. ADT bought them out and now I am back to the systemic nightmare that I knew ADT from before. And they have raised the monthly price by about twenty dollars, and of course, their service is still horrible. I will be getting another different service provider in a few days. So good riddance to to you ADT, once again. Consider this rating a minus 1 star. This company is a massive dumpster fire, run as fast as you can!

ADT, If I could leave Zero stars I would. I am submitting this formal complaint against ADT Security Services for their failure to provide services, breach of contract, and improper handling of my account, which has resulted in my account being placed into collections despite not receiving the services I was billed for. Here are the details of my complaint: Account Information:

Service Provider: ADT Security Services. Address of Service Provider: ADT, 1501 Yamato Road, Boca Raton, FL 33431 (as listed on my statement) Issue Date: March 1, 2025 Summary of Complaint: Breach of Contract: My account with ADT Security Services experienced significant service interruptions, including a full year where my cameras were inoperable and several months where the alarm system was completely unusable due to a faulty alarm base. Despite multiple requests for repairs and scheduled service appointments, ADT failed to attend the appointments and did not provide any communication regarding the missed visits or the status of the repairs Failure to Provide Services:

Despite the lack of service and my formal cancellation request, ADT continued to bill me for services I was not receiving. Additionally, I was offered a discounted rate for the service disruption, which was never honored. ADT failed to credit me for the time I was not receiving service and refused to remove the charges when I informed them of the cancellation, citing that I had not properly canceled. Account Placed in Collections: In light of the above issues, I requested cancellation of my account in September 2024, which was acknowledged by ADT. Despite this, my account was improperly placed into collections by Credit Collection Services, and I am being pursued for payment for services I did not receive. Legal Grounds for Complaint: Under California Civil Code Section 1691, I am entitled to withhold payment for services that were not rendered, and as ADT failed to provide the services I was paying for, the charges on my account are invalid.