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ADT, Negative Zero Stars. They are SO deceptive and shady. I called to inquire about their service and it’s turned into a nightmare and the biggest regret of my life. I told this lady I wanted cameras that would send me alerts of activity around my front and back door and sensors to alert police if my door was kicked in. They sit quietly on the phone then pounce. They Do Not go over options or any other details with you. They put you in the most expensive equipment and longest monitoring plans they have. They want your social security number to check credit so they can “loan” you 3 times the cost of their garbage then immediately want a credit card number. I asked her “What happens if I don’t like it and I change my mind?” She says, Oh no problem you have a 60 day money back guarantee. That was a complete Lie. They claim to have a 6 month money back guarantee but there are hidden terms and conditions and more microfine print that you need an attorney to decipher it all. They have every base covered to just stick it to you and steal from you!! These installers came out and go around adding Thousands of dollars worth of stuff I didn’t want. After hours of being in My House, spending My Money he sneaks in having me sign a new docusign contract only to find out the grand total later hidden in the bottom of their ADT page where my profile was set up. That’s also when I found out I was trapped in a 5 Year Contract!! They entrap you into long expensive contracts and refuse to let you out even after only a few days then claim that you only had 3 days to cancel! When you call to cancel they parrot from their script – “you had 3 days, it was written in the contract.” They will let you cancel but turn around and gladly tell you that you owe the remainder of the 5 Year contract Balance In Full. Their camera alerts go off constantly and there is nothing there. The battery doorbell never alerts when someone is there! It’s all junk! Customer service is all trained zombies that stick to a very strict script saying “Sorry, you signed a contract” One that is 12 pages of microfine print written by attorneys and Nobody ever tells you up front just what you are getting yourself locked into. They hide the 3 day cancellation part on page 12. lol I’m going to end up suing them, then they can owe me money! Oh and if the alarm goes off nobody calls to check and make sure you are ok. It’s all a joke. Stay Away!!! Buy a Ring camera for $200 and be done with it.

ADT, One star is one too many.. ADT is Really good at selling, up-selling, doing things without permission, taking customer equipment without knowledge or consent (stealing), etc., etc. But, when it comes to making things right, they are Really good at running the customer around and around in circles. Transferring your call to several different departments (who are really good at pointing the finger at others) but never resolving the original issue without saying that the customer has to pay to get it resolved. I have been dealing with this for nearly Six Years. I’ve spent days on the phone and hours each day. I have gotten more apologies than I can count. Apologies without any resolution except for requiring more Money to pay for their mistake! I wish I had taken photos of the holes I had to fill, texture and paint to send you. ADT, How in the world do you stay in business??

ADT, My friend told me about a promotion that ADT was having and it sounded really good to me so I told my friend I want the promotion also. A technician was scheduled to come in a few days, then the promoter want to come to my house and and me to sign som documents in docusign; this could have been done over the phone, the technician arrived on the scheduled day and this is where the problems started. He proceeded to install the system he was going so fast, not explaining anything just constantly asking me for my phone not telling me what he is doing. I had install the appropriate apps the night before, he installed the camera, the command center, we stepped outside so I could see the camera and I could, he asked me to go to the app where I could see the live shots and then he left, then I noticed he had thrown all the boxes in the garage with instructions inside and I asked about the ADT stickers he didn’t have those. The UPS man came, rang the doorbell and left the package and I didn’t hear anything, so I called the installer back and asked if there was a chime for this doorbell and he told me yes. He came back the next day with several choices of chimes the one I wanted he didn’t have, so he offered the next one he had at half price since this was a promotion, I told him I didn’t have the money for it and asked if he was willing to take a down payment and come and get the rest in a few days, he agreed he left the chime but has yet to get the rest of his money, I have called him twice he keeps saying it slips his mind to come and get the rest of his money, I don’t know about home but money is scarce and it doesn’t slip my mind when someone owes me money, then the same installer goes to my friends house and talks about me to my friend saying I didn’t want to pay the installer the rest of the money, first of all don’t talk about me behind my back, we are friends did the installer not think that they were not going to tell me? Then I noticed my bill had an extra hundred and some dollars added without my knowledge, you know where I am going, now the promoter is telling me they are having trouble with double billing, yes I bet you are. This extra charge needs to be removed or they can pick up their equipment, all I ask is please tell the truth, at first they said the chime came with the doorbell equipment, then they’re saying it’s extra, and if he was going to add it to my bill why did you take my money. My friend has a different chime than I do let the equipment be consistent and don’t talk about a customer to another customer you don’t do that. Please do better.

ADT, Customer 20 + years, contacted ADT to replace the two key fobs ( due to wear and tear ) I pay additional monthly fee for maintenance contract, which is covered. Tech arrived at my house, wanted to charge a service fee and the cost to replace the FOBs , I mentioned I have a maintenance contract that covered the costs, tech then determined key FOBS are Okay , and the key fobs don’t need to be replaced . Called customer service and was told there would be a $ 75 !!!! All about how to charge you !! Customer service dept is doesn’t exist and calling corporate is no help either.

I have been with ADT over 10 years. ADT seems to be doing shady things? Like updating their system so now when you leave your property or stay home & turn your alarm on, if there is ANY movement around the camera there is NO alert sent to your phone!? That puts us at a risk? The clowns that work there say there is no problem…? I used to get tons of alerts, even if it was a tree blowing in the wind…? Maybe we should inquire on a class action lawsuit…I’m tired of these games ADT plays. And I’m NOT receiving what I originally signed up for, & pay for each month…is that fraud? Also opt out of the yearly fee raise, they send u a sneaky bill at the end of each year saying your fees are increasing, most don’t see it, & don’t reply…For those new or thinking of using/purchasing ADT..? I warn against it…I don’t have the time to list all my other concerns.. Buyer beware, caveat emptor.