Reach ADT Corporate Office 

Like everyone says here- doesn’t work. I had ADT installed in Aug. for my business. In Oct. The screen just went black. No alarm for 5 days because that is how long it took to get the repairman out. 5 months later in March. Same thing. Black screen, no alarm, 6 days this time for repair which I was CHARGED for. Hmm but no pro rated usage and monitoring. My fault for even going back. I had them back in 1999 at my business. At 3am we got a phone call asking was everything ok or should they dispatch police? Because the PANIC BUTTON had been depressed a mere 12 hours before at my all female business. Why I went back I don’t know. But never again. I have a REAL alarm company now. Piedmont Security Systems. I am going to try and get out of this SCAM. Even if I can’t at least I have security now. And feel good letting everyone know how Awful this is. JUNK

Trying to cancel service is a scam. They keep you on the phone for hours and tell you that the service will be canceled. Then a bill is in the mail for the following month. Then trying to get it straightened out again, being on the phone for hours according to them (customer service) it’s confirmed. Then get another bill, even if the contract is finished

ADT is a nightmare think twice before you install their system! We have had ADT for over 30 years in our previous home never a problem. We downsized in January of 2022 and had a system installed in our new home. We had nothing but problems with the system and the customer service is nonexistent at ADT even after waiting forever to get someone on the phone they couldn’t fix the problems. It was faulty equipment and they would not replace it. We finally cut ties with ADT in September and have nothing but problems with the balance due them. I have numerous chats and emails in addition to numerous calls and no one has any idea what is going on. I got bills with a credit balance for months then a bill for $2.35 which no one could explain. I spoke to an account manager named James on 12/8 and he gave me a case number and said he would talk to his boss and get back to me within 3 days, haven’t heard from him but now getting a bill for $619.95??? I am sending all the paperwork to their Headquarters certified mail let’s see if I get a response from anyone, not holding my breath. Buyer beware I am going to file a complaint with the Better Business Bureau and will probably call the local news stations to see if they are interested in doing a story on one of their Buyer Beware segments. I would like to return the faulty equipment but no one will send me an address to return it to.

I have never been treated with such poor customer service in years. ADT has misguided, ignored, mistreated, disrespected, and wasted tons of my time over five days starting on 19 November 2023. I have been left on hold for hours, transferred to every department they have, and hung up on. I still have not received a resolution of my issue which is to receive a shipping label to return the two Google Nest cameras I purchased that do not work like we were told they would. Only one camera box was opened. The second camera has not been tampered with. Once the virtual assistant informed us that the cameras would not work the way we intended for them to work which was on 19 November, I have been trying my hardest to get a shipping label to return the cameras. Today, I called ADT at 507 pm and I was hung up for the last time at 840pm without resolution. I will NOT STOP UNTIL THIS ISSUE IS RESOLVED.

I called for a quote from ADT after being burglarized, 55 was the quote, I wasn’t told that there was a separate equipment charge until after a bad company called Safestreets installed equipment and then asked me to sign a contract on my cell phone which is too small to read. The total per month is 133 and a burglar has robbed me 10 times since May 25, 2023. Do not do business with these people. They do not intend to let you cancel. They will Break their contract but do not intend to let you out.