Reach Out To ADT Corporate Office – Review and Complaints 

ADT was installed on my premises by an unscrupulous organization called Safe Streets. I never wanted a security Service. I have been getting bills from ADT constantly and told I have a one year contract. I never signed a contract for ADT. I never wanted ADT. Please get off my back!

I have received over 50 emails from July 23 thru August 6. There is no way to contact the public relations group or any other senior officer. Short of calling an attorney, and notifying the BBB and FCC, how do I get this to stop? And more importantly, where did ADT obtain my email address as I did not provide it?

So frustrated with ADT. I became a member in Oct. 2022. They indicate, I have an online balance of $104.60, even though ADT has deducted my monitoring fee and flex pay automatically!

You chat online and they can not help you. They advised me to call the 800 number in Am.

I thought my other security monitoring system billing dept was a joke but I am beginning to think the same about ADT.

Why can’t we speak to representatives that can understand customer’s concerns, words, etc. It is very frustrating not to be able to understand them or they understand me.

When I enrolled with ADT, the representatives told me I would always be able to talk with an American speaking representative. Man was that a big fat one!

Makes one wonder if my security system is even being monitoring and if I am safe? Just wondering!

In trying to pay off my Flex payment, for equipment, I make extra payments. Seems simple for us, right. Apparently not for them. If I make extra payments, they will not deduct the monthly 13.64.

So confusing, wish I had stayed with my other monitoring system. They just wanted me to sign up for 5 years and go on to other customers.

Oh, I have NEVER been able to get in touch with ADT representative that signed me up! and unfortunately there is no office customers can walk into to talk with ADT representatives about issues or concerns. Only thing I hope is ADT picks up their pace and keep their billing a little better..

My name is Robie Pansy and I have been an ADT customer for years I was previously living in Conroe, Tx 77304 now my new address is. Conroe, Tx 77304 one of your technicians came out to hook up my services and wanted to sell me google cameras with flood lights from adt after I agreed to the security cameras then he told me adt do not to install them I would have to get an electrician. I advise him that I did not want the cameras if adt cannot install them. So he took the cameras back with him and while he was still here at my home

he put in the doorbell and the windows security and also called his supervisor to let him know that I canceled the cameras and he took them with him while he was on the phone with his supervisor, I was on the phone with adt letting them also know I did not want the cameras and the technician Jacob phone# had taken the cameras back with him. I have spoken with the management department several times about this same matter and they are still charging me for installation and for these cameras. Can you please clear this matter up as soon as possible? your management team states they have cleared it up but it is still on the account and asking for 400.00 payment. If you cannot resolve the problems I will have to cancel with this company altogether. It should not be this stressful to get your account straight.

Dear Sir/Madam

I have a concern and no one I have called seems to have an answer for me and this is

why I’m directing my concern through your office.

I have called several times to get information as to why I’m getting charged $31.88 from

ADT security from 877-464-7437 PA from my Capitol One credit card, i believe this charge

has been in place since April of 2021.

I pay $65.08 on the 28 day of teach and every month through my online banking, so I

need an explanation on this matter, also I have experienced the lacking information

rendered by your front line staff.