Reach California Pizza Kitchen Corporate Office Headquarters 

California Pizza Kitchen, Horrible service by CPK Manager. My family just had a horrible experience with Manager Ruben at the Rancho Cucamonga CPK. We ordered on the CPK App for take-out, and the App said our order would be ready at 10:00 AM (I have a screen shot indicating that). So, we arrived at 10:00 Am, and the restaurant was not open. We sat on a bench in front of the restaurant wondering what time the restaurant opened since the App said 10:00 AM but nothing listed that on the restaurant, so we waited there for half an hour, and checked four different times, pulling on both the main door and the side takeout door, but they were still locked. We could see one cook prepping in the kitchen and one other employee cleaning the dining room, but no one opened the door for us. So, we came to the conclusion the APP was wrong, and the restaurant opened at 11:00 and not 10:00 AM. So, we returned right after 11:00 AM to pick up our take-out order and I asked for the manager to advise him, so he could follow-up and have the opening time fixed in the App so no one else would have to go through that inconvenience. The manager Ruben automatically said, no we were open. I said no you were not and explained how long we were waiting and checked on the door numerous times to see if they were open. Ruben then once again said, no we were open for take-out and the door was unlocked. I became upset, since that was not true, and then told him no the doors were not open and now you are calling me and my kids liars, in front of a crowd of other customers. Ruben then just simply walked away. I have never encountered such an unprofessional and uneducated manager. If this is the level of training and professionalism that is the standard at CPK I would not return to eat there, they might as well also be selling used cars there with that customer interaction!

California Pizza Kitchen, Service lacked attention to detail and basic customer service. My mother is a frequent customer of California Pizza Kitchen Seal Beach Blvd and has always received great service. Onn Monday, Nov 25th I accompanied her on a late lunch. There were three at our table but there were no utensils/napkins present and not provided when the food arrived. When I asked the server Blake for some, he brought two sets then walked away. The server never offered us bread and I had to ask again for utensils and a napkin for myself and bread. My mother had ordered avocado on her salad but it never arrived. When I mentioned this Blake looked at the salad, departed then returned to the table with the item. The server seemed disinterested in the who process and never asked if we wanted beverage refills. The 15% gratuity at the end of the meal was generous. The reason for the 3 stars rather than 1, is the food is always good!

California Pizza Kitchen, Kapolei location. We had the misfortune of getting a server/bartender named Kay or Kal (couldnt read her name tag). (My best description is she was a heavy-set Japanese woman probably in her late 30’s). We came in to have lunch and she was incredibly rude from the onset. First of all, we tried to order a few different drinks, which she unapologetically said they were out of (ended up not ordering a drink). I’ve never gone to a CPK where the server did not bring bread to the table. After about 10 minutes, we requested some and were brought about a teaspoon of butter with 4 small pieces of bread that looked like they came off of someone else’s plate.

When our meals arrived she said “is there anything else you’re going to be needing?” We requested some more bread and were told that they had run out of bread and “If they get some more, I can bring you some”. We never got any, although we saw other tables being served. This server/bartender never came back after that. After trying to get her attention, I waved my napkin. She gave me the nastiest look and came marching up to our table and said “That was really rude!” (Yes, she actually said that). I told her that she had been rude since we arrived. She walked away and came back about 5 minutes or so later, and said “I’m sorry for saying you were rude”. She then proceeded to tell us about how hard her job was that day and that she was “smashed” (although there was No One at the entire bar the whole time we were there). She kept on about how she had just had such a hard day. To say we were stunned would be an understatement. Since she had never refilled our water ever, and had disappeared after her outburst, I went to find another server who might be able to give us some water. She then came rushing up when I was talking to another server and knocked a plate out of that server’s hand which broke. She said “do you need something”. I said ‘We were just trying to get some water”. She ended up bringing some water after that. Suffice it to say, if we ever end up at this branch of CPK again, we will refuse to sit in this woman’s section. Her manager really needs to find out what would cause her to act out like that, unless that is her normal personality.

When you become elite member from spending lots of money, it says no waiting up to four people of your party. I was only two people and I had to wait. Lies saying there’s no waiting. Want to become elite member total lies.

Hello CPK,

I’ve been following the rise and failure of many restaurant brands during my professional life from coast to coast for 40 years. Something here tells me, as a huge fan of fresh-baked dough, that before Panera, I used to be a snob of crappy pizza and restaurant brands. I assume, with some luck and time, they will die out just like the dinosaurs did.

Here’s an example: Strike the iron while it’s hot when shaping the C.P.K. model in competing on the next wave you hope will last decades from now.

Chef Leo Cassidy

Pick the right pizza path.

You can use that hook.