P.F. Chang’s corporate office headquarters is located at 8377 East Hartford Drive, Suite 200, Scottsdale, AZ 85255. The published P.F. Chang’s corporate phone number is 1-480-888-3000, while Customer Service and Guest Relations can be reached separately at 1-866-732-4264, also known as 1-866-PFCHANG. P.F. Chang’s is privately owned by investors led by Paulson & Company alongside TriArtisan Capital Advisors, with Jim Mazany serving as chief executive officer. Guests with restaurant, reservation, takeout, delivery, food-quality, Rewards, gift-card, catering, allergy, billing, or employee complaints should normally contact the restaurant involved or Guest Relations before escalating an unresolved company-level concern to the Scottsdale corporate office.
P.F. Chang’s Corporate Office and Headquarters Contact Information
- Company: P.F. Chang’s China Bistro, Inc.
- Restaurant Support Office Address: 8377 East Hartford Drive, Suite 200, Scottsdale, AZ 85255, USA
- P.F. Chang’s Corporate Phone Number: 1-480-888-3000
- Customer Service and Guest Relations: 1-866-732-4264
- Branded Guest Relations Number: 1-866-PFCHANG
- Customer Contact Form: Contact P.F. Chang’s
- Contact-Form Availability: Monday-Friday, 8 a.m.-4 p.m. Arizona time
- Expected Contact-Form Response: Generally within three to five business days
- Privacy and Digital Accessibility: 1-866-694-9972
- Privacy Email: pr*****@**cb.com
- Current Chief Executive Officer: Jim Mazany
- Ownership: Paulson & Company, majority owner, alongside TriArtisan Capital Advisors
- Official Website: PFChangs.com
- U.S. Restaurant Locator: Find a P.F. Chang’s Restaurant
- Reservations: Make a P.F. Chang’s Reservation
- Online Orders: Order Takeout, Delivery or Catering
- Rewards: P.F. Chang’s Rewards
- Gift Cards: P.F. Chang’s Gift Cards
- Catering: P.F. Chang’s Catering
- Careers: P.F. Chang’s Careers
- Global Development: International Development Information
- Privacy Policy: P.F. Chang’s Privacy Policy
The corporate number 1-480-888-3000 should not be confused with Guest Relations, a local restaurant, reservations, delivery support, Rewards, Gift Cards, Human Resources, privacy support, or an airport concession operator.
P.F. Chang’s does not prominently publish one universal public Human Resources phone number. Restaurant and corporate applicants should use the official careers website, while current team members should use authorized internal management, payroll, benefits, Human Resources, or employee-relations channels.
Where Is P.F. Chang’s Headquarters?
P.F. Chang’s headquarters and Restaurant Support Office is located at 8377 East Hartford Drive, Suite 200, in Scottsdale, Arizona 85255. Some official pages describe the location as the second floor rather than Suite 200; both descriptions refer to the same Scottsdale office.
This is the address readers generally need when searching for P.F. Chang’s corporate office, P.F. Chang’s headquarters, P.F. Chang’s HQ, corporate address, head office, main office, or Restaurant Support Office.
The Scottsdale corporate office is not a public restaurant, takeout counter, catering kitchen, gift-card desk, grocery-product return center, or walk-in Guest Relations office. Do not bring food, restaurant returns, gift cards, employment records, or allegedly contaminated products to headquarters unless P.F. Chang’s provides specific instructions.
P.F. Chang’s Ownership and Corporate Leadership
P.F. Chang’s is a privately held restaurant company. Paulson & Company is the majority owner alongside TriArtisan Capital Advisors.
Jim Mazany became chief executive officer in November 2025. P.F. Chang’s should not be described as a publicly traded company, a division of Pei Wei, or a subsidiary of its former owner Centerbridge Partners.
Pei Wei was once associated with P.F. Chang’s but now operates as a separate company. International P.F. Chang’s restaurants, airport restaurants, concession locations, P.F. Chang’s To Go locations, and licensed businesses may also have different operators and support routes.
Corporate Office vs. Guest Relations and Local Restaurants
P.F. Chang’s corporate office handles company leadership, finance, brand strategy, technology, legal matters, global development, corporate employment, marketing, restaurant support, and higher-level unresolved concerns.
Guest Relations handles restaurant experiences, online orders, Rewards, Gift Cards, menu questions, accessibility, billing concerns, and complaints that could not be resolved directly with a restaurant.
The local restaurant should normally be contacted first for an active reservation, waitlist, takeout order, missing item, incorrect food, table-service concern, restaurant cleanliness, employee interaction, local refund request, catering pickup, or lost property.
Choose the Correct P.F. Chang’s Support Route
- Dine-in complaint: Ask for the Operating Partner or manager at the restaurant involved.
- Reservation or waitlist issue: Contact the selected restaurant directly.
- Takeout order: Contact the restaurant that prepared the order.
- Direct P.F. Chang’s delivery: Use the support route connected to the online order and restaurant.
- Third-party delivery: Contact the delivery platform when it controls the driver, fee, cancellation, or refund.
- Missing or incorrect food: Photograph the order and contact the restaurant promptly.
- Food-quality concern: Stop eating the product when appropriate and contact the restaurant and Guest Relations.
- Rewards or Chang’s Ca$h: Sign in to the Rewards account and use the official contact form.
- Gift-card issue: Use the Gift Card balance and support tools or call Guest Relations.
- Catering or private event: Contact the restaurant or catering route associated with the order.
- Airport restaurant complaint: Contact restaurant management and identify the airport concession operator when applicable.
- International restaurant complaint: Contact the local operator because U.S. Guest Relations may not control the location.
- Frozen P.F. Chang’s Home Menu product: Contact Conagra Brands rather than restaurant Guest Relations.
- Privacy or accessibility: Call 1-866-694-9972 or use the appropriate official request route.
- Employment: Use P.F. Chang’s Careers or an authorized internal team-member channel.
- Unresolved company-level complaint: Contact Guest Relations and then the Scottsdale office after documenting earlier efforts.
What to Have Before Contacting P.F. Chang’s Corporate
- The restaurant city, state, and street address
- The date and approximate time of the visit or order
- The dine-in, pickup, delivery, catering, or event order type
- The order or receipt number, shared only through an official private channel
- The dishes, beverages, quantities, and amount involved
- The reservation or event information
- The Rewards account or promotion involved
- Photographs of incorrect, damaged, or poor-quality food or packaging
- The name or role of the restaurant manager previously contacted
- The Guest Relations case or message reference
- A concise timeline and the specific resolution requested
Do not post complete receipts, order numbers, payment-card details, Rewards account information, gift-card numbers, passwords, home addresses, phone numbers, email addresses, medical records, allergy documentation, or private employee information in public comments.
How to Escalate a P.F. Chang’s Complaint
Begin with the manager or Operating Partner when a complaint involves food quality, service, wait time, restaurant cleanliness, a reservation, takeout, catering, an employee interaction, or an incorrect bill.
Explain the problem while the restaurant can still identify the order and employees involved. Provide the receipt or order details privately and clearly state whether you are requesting a corrected order, refund, account adjustment, manager follow-up, or another resolution.
If the restaurant does not resolve the concern, call Guest Relations at 1-866-732-4264 or submit the official contact form. P.F. Chang’s says online messages are generally reviewed within three to five business days.
Ask for a case or reference number and retain records of promised refunds, gift cards, Rewards adjustments, replacements, manager calls, or other follow-up.
For a substantial unresolved company-level concern, written correspondence may be sent to:
P.F. Chang’s
Attn: Guest Relations Manager
8377 East Hartford Drive, Suite 200
Scottsdale, AZ 85255
Send copies rather than original receipts, gift cards, medical documents, or irreplaceable records. Do not mail prepared food or allegedly contaminated products unless P.F. Chang’s provides specific written shipping instructions.
Restaurant Service and Food-Quality Complaints
Restaurant complaints may involve wait times, reservation handling, employee interactions, missing table service, incorrect menu information, cleanliness, food temperature, preparation, ingredients, portion size, or a dish that differs from its menu description.
Contact the restaurant manager promptly and keep the receipt. Photograph the food, packaging, or order when it helps explain the issue without identifying other customers or employees.
Menu items, pricing, preparation, promotions, and availability may change. Airport, international, P.F. Chang’s To Go, and other licensed locations may offer different menus or operating procedures.
Takeout, Delivery, and Billing Complaints
Takeout and delivery complaints may involve missing items, incorrect dishes, unavailable products, delayed preparation, damaged packaging, duplicate charges, cancelled orders, or food delivered at an unsafe or unsatisfactory temperature.
Review the confirmation to determine whether the order was placed directly through P.F. Chang’s or through a third-party delivery service. A third-party platform may control the driver, delivery fee, tip, cancellation, and refund process.
Contact the preparing restaurant when the food or packaging is incorrect. Contact the delivery platform when the issue is limited to the driver or platform transaction. Keep the confirmation, receipt, photographs, and support messages until the matter is resolved.
P.F. Chang’s Rewards and Chang’s Ca$h Complaints
P.F. Chang’s Rewards members may earn promotional Chang’s Ca$h on eligible purchases at participating locations. Rewards rules and earning percentages may change.
Chang’s Ca$h generally expires 90 days after issuance. It cannot ordinarily be redeemed for cash or used toward alcohol, gift cards, taxes, or gratuities.
Airport restaurants, international locations, P.F. Chang’s To Go, Pagoda Asian Grill, and third-party ordering services may be excluded from earning or redeeming Rewards.
If a qualifying purchase was not credited, retain the receipt. Current terms allow members to request retroactive credit through the Contact Us page within 30 days of the purchase, subject to program rules and verification.
P.F. Chang’s Gift Card Complaints
P.F. Chang’s gift and eGift cards do not expire and do not carry ordinary service fees. They are generally redeemable for food and beverages at participating P.F. Chang’s locations in the contiguous United States, excluding airport locations.
Gift cards generally cannot be redeemed for cash except where required by law. Keep the purchase confirmation and card information secure.
Use the official balance checker and Guest Relations for activation, balance, delivery, or redemption concerns. Do not post the full gift-card number, PIN, barcode, balance, or receipt publicly.
Reservations, Catering, Events, and Fundraisers
P.F. Chang’s accepts reservations, but availability and local policies vary. Contact the restaurant directly when a reservation is missing, incorrectly scheduled, or connected to a special occasion.
Catering and private-event complaints may involve delivery timing, setup, missing food, quantities, allergy requests, pricing, deposits, event-space expectations, or cancellation terms. Keep the proposal, order confirmation, payment record, guest count, menu selections, and delivery instructions.
Fundraising events are subject to participating-location, date, purchase, and promotion requirements. Gift-card sales, taxes, gratuities, alcohol, and some third-party transactions may be excluded from qualifying totals.
Allergies, Gluten-Free Orders, and Food-Safety Concerns
Tell the server or ordering team about any allergy or sensitivity before placing the order. P.F. Chang’s provides allergen information and separate gluten-free menu choices, but its restaurants handle multiple major allergens.
Gluten-free dishes are prepared using designated procedures and ingredients, but P.F. Chang’s advises guests to notify the team because cross-contact remains possible.
Stop consuming food that appears contaminated, spoiled, incorrectly prepared, or unsafe. Keep the receipt, packaging, photographs, and remaining product when it can be retained safely.
Seek urgent medical assistance for breathing difficulty, loss of consciousness, a severe allergic reaction, or another medical emergency rather than waiting for a restaurant or corporate response.
Do not publish diagnoses, medical records, insurance information, or detailed private health information in the comments.
P.F. Chang’s Home Menu Grocery Products
P.F. Chang’s Home Menu frozen meals and grocery products are supported through Conagra Brands rather than P.F. Chang’s restaurant Guest Relations.
For a frozen meal, sauce, or grocery-product concern, retain the package, UPC, best-by date, production code, receipt, and photographs. Contact the retailer about the store transaction and Conagra about manufacturing, labeling, packaging, or product-quality questions.
Conagra’s P.F. Chang’s Home Menu website currently provides consumer assistance at 1-800-280-0301.
Airport, International, and Licensed Locations
Some airport and international P.F. Chang’s restaurants are operated by concessionaires, franchisees, or licensed business partners. The local operator may control staffing, refunds, menu availability, pricing, and employee discipline.
Ask the location manager for the operator’s business name and complaint route when ordinary P.F. Chang’s Guest Relations cannot resolve the issue.
Rewards, gift cards, offers, and U.S. menu terms may not apply at airport, international, or other excluded locations.
Privacy, Accessibility, and Employment Questions
Privacy requests and digital-accessibility concerns may be submitted through the official P.F. Chang’s privacy or accessibility process or by calling 1-866-694-9972.
P.F. Chang’s may need to verify a person’s identity before processing a privacy request. Provide sensitive information only through an official private company channel.
Applicants should use the official P.F. Chang’s Careers website. Current employees should use authorized internal Human Resources, payroll, benefits, management, or employee-relations channels.
Do not publish employee identification numbers, Social Security numbers, payroll details, medical information, disciplinary records, schedules, or private workplace communications in public reviews.
Fake P.F. Chang’s Support, Gift Card, and Job Warning
Use PFChangs.com, the official restaurant locator, the mobile app, or verified contact information before sharing account, order, payment, employment, or gift-card information.
Be cautious with fake coupons, free-meal offers, refund messages, gift-card promotions, job offers, franchise opportunities, and sponsored customer-support numbers that imitate P.F. Chang’s.
Do not provide passwords, one-time verification codes, bank-login credentials, payment-card information, gift-card payments, cryptocurrency, wire transfers, or remote access to a device in response to an unsolicited message.
P.F. Chang’s Reviews and Complaints
P.F. Chang’s reviews vary by restaurant, operator, city, employee team, order channel, menu item, and complaint route. Positive feedback may mention restaurant atmosphere, attentive service, menu choices, successful events, gluten-free options, or a manager who corrected an order.
Visible commenters on this page have discussed an Atlanta airport service complaint, food-quality concerns involving online and dine-in orders, changes to lunch-menu dishes and sauces, and a request for a new Ventura County restaurant.
These are individual commenter reports and do not establish what occurred in every case or at every P.F. Chang’s restaurant.
When leaving a review below, include the restaurant city and state, approximate date, order type, general issue, support route used, response time, and whether the complaint was resolved.
P.F. Chang’s Competitors and Related Corporate Office Pages
P.F. Chang’s competes with full-service casual restaurants, Asian-inspired restaurant chains, fast-casual concepts, takeout businesses, and local restaurants.
Related corporate-office pages include Pei Wei Corporate Office, Panda Express Corporate Office, and The Cheesecake Factory Corporate Office.
Related Resources
- Official P.F. Chang’s Website
- Contact P.F. Chang’s Guest Relations
- P.F. Chang’s Frequently Asked Questions
- P.F. Chang’s Restaurant Locator
- Make a Reservation
- P.F. Chang’s Online Ordering
- P.F. Chang’s Rewards
- P.F. Chang’s Rewards Terms
- P.F. Chang’s Gift Cards
- P.F. Chang’s Gift Card FAQs
- P.F. Chang’s Catering
- Nutrition and Allergy Information
- P.F. Chang’s Gluten-Free Menu
- P.F. Chang’s Home Menu Grocery Products
- P.F. Chang’s Careers
- P.F. Chang’s Global Development
- P.F. Chang’s Privacy Policy
- P.F. Chang’s Accessibility Information
Frequently Asked Questions About P.F. Chang’s Corporate Office
Where is P.F. Chang’s headquarters?
P.F. Chang’s headquarters and Restaurant Support Office is located at 8377 East Hartford Drive, Suite 200, Scottsdale, AZ 85255.
What is the P.F. Chang’s corporate phone number?
The published P.F. Chang’s corporate-office number is 1-480-888-3000.
What is the P.F. Chang’s Customer Service number?
P.F. Chang’s Customer Service and Guest Relations can be reached at 1-866-732-4264, also known as 1-866-PFCHANG.
Who owns P.F. Chang’s?
P.F. Chang’s is privately owned. Paulson & Company is the majority owner alongside TriArtisan Capital Advisors.
Who is the CEO of P.F. Chang’s?
Jim Mazany is the chief executive officer of P.F. Chang’s.
How do I complain about a P.F. Chang’s restaurant?
Ask for the restaurant manager or Operating Partner first. If the issue remains unresolved, call Guest Relations at 1-866-732-4264 or submit the official contact form.
How long does P.F. Chang’s take to answer the contact form?
The current contact page says messages are generally reviewed and answered within three to five business days.
How do I report missing P.F. Chang’s Rewards?
Keep the receipt and submit the purchase information through the official Contact Us page. Current terms generally require a retroactive-credit request within 30 days of the purchase.
Do P.F. Chang’s gift cards expire?
No. P.F. Chang’s states that its gift and eGift cards do not expire and do not carry service fees.
How do I report an allergy concern?
Tell restaurant staff about the allergy before ordering, review the current allergen information, and contact the restaurant and Guest Relations about an alleged preparation problem.
Who handles P.F. Chang’s frozen grocery products?
P.F. Chang’s Home Menu frozen products are supported through Conagra Brands rather than the restaurant Guest Relations department.
What is the P.F. Chang’s Human Resources number?
P.F. Chang’s does not prominently publish one universal public Human Resources number. Applicants should use the careers website, and employees should use authorized internal channels.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for restaurant chains, retailers, financial institutions, hotels, airlines, automotive companies, and other major organizations.
This page is designed to help readers distinguish P.F. Chang’s corporate headquarters from Guest Relations, local restaurants, airport and international operators, reservations, online ordering, Rewards, Gift Cards, catering, grocery products, careers, privacy support, and global development.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with P.F. Chang’s China Bistro, Inc., Paulson & Company, TriArtisan Capital Advisors, any P.F. Chang’s restaurant, airport concessionaire, international operator, delivery platform, Conagra Brands, employee, manager, or Guest Relations representative. This page is provided for informational purposes only and is not legal, medical, allergy, nutrition, employment, franchise, or food-safety advice.
Addresses, phone numbers, ownership, executives, restaurant operators, menu items, prices, promotions, Rewards terms, gift-card rules, reservation policies, allergen information, and complaint routes may change. Verify current information through P.F. Chang’s and the company responsible for the purchase or service.
CorporateOfficeHeadquarters.com cannot make a reservation, cancel an order, issue a refund, add Rewards, replace a gift card, diagnose a reaction, process an employment request, or contact P.F. Chang’s on a reader’s behalf.
Share Your Experience
Have you contacted P.F. Chang’s corporate office, Guest Relations, a restaurant manager, reservation support, delivery support, Rewards, Gift Card assistance, catering, Careers, privacy support, or another department? Share your experience with a dine-in visit, menu item, takeout order, delivery, event, refund, Rewards issue, gift card, allergy concern, employee interaction, or corporate escalation below.
Helpful reviews include the restaurant city and state, approximate date, order type, general issue, support route used, response time, and whether the complaint was resolved.
Please do not post complete receipts, order numbers, Rewards account information, gift-card details, payment information, passwords, medical records, home addresses, phone numbers, email addresses, private employee information, or screenshots containing personal data.