W Hotels corporate office information is frequently searched by guests who need help with a reservation, hotel charge, refund, Marriott Bonvoy account, event, lost item, or unresolved experience at a specific W property. W Hotels is a luxury lifestyle brand within Marriott International, so it does not publish a separate standalone corporate headquarters. Corporate matters involving the brand are generally routed through Marriott’s global headquarters in Bethesda, Maryland.
Most reservation, billing, housekeeping, maintenance, service, lost-property, and refund issues should begin with the W hotel involved. Marriott’s corporate switchboard is not a hotel front desk or general guest-complaint line.
W Hotels Corporate Office and Contact Information
- Brand: W Hotels
- Parent Company: Marriott International, Inc.
- W Hotels Corporate Office Address: 7750 Wisconsin Avenue, Bethesda, MD 20814, USA
- Marriott International Corporate Switchboard: 1-301-380-3000
- W Hotels Reservations: 1-877-946-8357, United States and Canada
- Marriott Luxury Reservations: 1-866-229-1198
- Marriott Customer Support: 1-800-535-4028, United States and Canada
- Marriott Bonvoy Customer Support: 1-800-627-7468, United States and Canada
- Official W Hotels Website: W-Hotels.Marriott.com
- W Hotels Brand Information: About W Hotels
- Marriott Contact Page: Contact Marriott
- Marriott Careers: Marriott International Careers
- Marriott International President and CEO: Anthony G. Capuano
- Marriott International Stock Symbol: NASDAQ: MAR
Where Is W Hotels Headquarters?
W Hotels does not publish a separate independent headquarters because it operates as a Marriott International brand. Corporate correspondence involving W Hotels can be directed through Marriott International’s global headquarters:
Marriott International, Inc.
7750 Wisconsin Avenue
Bethesda, MD 20814
United States
Marriott opened its current Bethesda global headquarters in 2022. Older websites and business directories may still show 10400 Fernwood Road in Bethesda. That address should not be used as the current Marriott corporate headquarters.
What Is the W Hotels Corporate Phone Number?
The Marriott International corporate switchboard is:
This is a corporate headquarters number. It should not be described as a dedicated W Hotels reservation, complaint, refund, Human Resources, billing, or Marriott Bonvoy support number.
For a new W Hotels reservation, call 1-877-946-8357. For an unresolved guest-service matter, call Marriott Customer Support at 1-800-535-4028 after contacting the hotel involved.
Choose the Correct W Hotels Support Route
- Current hotel stay: Contact the front desk, duty manager, or hotel manager immediately so the property has an opportunity to address the issue.
- New W Hotels reservation: Call 1-877-946-8357 or book through the official W Hotels website.
- Luxury hotel reservation assistance: Call 1-866-229-1198.
- Existing direct reservation: Use the contact information in the reservation confirmation or contact the hotel directly.
- Reservation made through another website: Contact both the booking platform and the W hotel when the issue involves cancellation, payment, changes, or a refund.
- Past-stay complaint: Begin with the hotel’s general manager or management team, then contact Marriott Customer Support at 1-800-535-4028 if the matter remains unresolved.
- Room charge, incidental deposit, duplicate charge, or refund: Contact the hotel’s accounting or billing department and have the folio and payment record available.
- Marriott Bonvoy points, elite-night credit, account access, or award reservation: Call 1-800-627-7468.
- Lost item: Contact the hotel’s front desk, security team, or lost-and-found department.
- Wedding, meeting, group stay, or event: Contact the sales or events department at the specific W hotel.
- Accessibility request: Contact the hotel before arrival and document the requested accommodation.
- Employment application: Use the official Marriott International Careers website rather than calling guest support.
- Corporate or business inquiry: Call Marriott’s headquarters switchboard at 1-301-380-3000.
What to Have Before Contacting W Hotels or Marriott
Gathering the following information can help the hotel or Marriott locate the correct reservation and understand the requested resolution:
- W hotel name and city
- Guest name used for the reservation
- Confirmation number
- Check-in and checkout dates
- Booking method or travel website
- Marriott Bonvoy number, when applicable
- Room number, if relevant
- Hotel folio or itemized receipt
- Dates and approximate times of prior contacts
- Names or departments of employees contacted
- Previous complaint or case number
- A clear description of the requested resolution
W Hotels does not prominently publish one general email address for every reservation, billing, complaint, or Marriott Bonvoy issue. Use the hotel’s official property page, Marriott’s contact page, or the appropriate telephone number instead of sending account information to an unverified address.
W Hotels Reservations, Guest Service and Complaint Help
Reservations, Changes and Cancellations
For a new W Hotels reservation in the United States or Canada, call 1-877-946-8357. Marriott also provides luxury reservation assistance at 1-866-229-1198.
Guests changing or canceling an existing reservation should review the confirmation for the applicable deadline, rate conditions, deposit requirements, and hotel contact information. Flexible, prepaid, promotional, group, package, and third-party rates can have different cancellation and refund rules.
When a reservation was made through an online travel agency, credit-card travel portal, tour operator, employer, meeting organizer, or another third party, that company may control changes and refunds. The hotel can confirm its records, but it may not be able to modify every third-party booking.
How to File and Escalate a W Hotels Complaint
- Raise the concern during the stay. Contact the front desk or duty manager as soon as possible when the problem involves cleanliness, noise, maintenance, room condition, service, accessibility, safety, or an unavailable amenity.
- Explain the requested resolution. State whether you are requesting a room change, maintenance visit, billing correction, refund review, points adjustment, or another reasonable response.
- Ask for a hotel manager. Request the general manager or an appropriate department manager if the first response does not resolve the matter.
- Document the issue. Save the reservation confirmation, folio, receipts, photographs, messages, employee names, dates, and times.
- Request a case number. Ask how the complaint is being recorded and when a response should be expected.
- Contact Marriott Customer Support. Call 1-800-535-4028 or use the official Marriott contact page when the hotel has had an opportunity to respond but the concern remains unresolved.
- Follow up with the correct booking company. Include the third-party booking platform when it collected the payment or controls the reservation.
Billing, Deposits, Refunds and Charge Complaints
W hotels can place an authorization hold for room charges, taxes, incidentals, parking, resort or destination fees, dining, minibar purchases, damage, or other potential expenses. An authorization hold is not always the same as a completed charge, and the time required for unused funds to become available can depend on the card issuer.
For a duplicate charge, incorrect room rate, missing credit, unexpected fee, minibar charge, parking charge, deposit concern, or delayed refund:
- Request an itemized hotel folio.
- Compare the folio with the reservation confirmation.
- Identify whether the amount is pending or fully posted.
- Contact the hotel’s billing or accounting department.
- Provide the charge date, amount, last four card digits, and supporting receipt through a private channel.
- Ask for a case or reference number.
- Contact Marriott Customer Support if the hotel does not resolve the matter.
- Contact the booking platform if it collected the payment.
If a charge appears fraudulent, contact the hotel and card issuer promptly. A card issuer may have deadlines for reporting unauthorized transactions.
Marriott Bonvoy Support for W Hotels Stays
W Hotels participates in Marriott Bonvoy. Members can earn or redeem points and receive qualifying benefits according to the program rules, hotel participation, member status, reservation type, and rate booked.
Call 1-800-627-7468 for help with:
- Missing points or elite-night credits
- Marriott Bonvoy account access
- Award reservations
- Member-rate questions
- Account information corrections
- Qualifying-stay questions
- Benefits that were not properly reflected
Retain the final hotel folio and reservation confirmation until all eligible stay activity appears in the account.
Lost Items, Accessibility, Events and Property-Specific Help
Lost-property reports should be directed to the hotel where the item was last seen. Provide the stay dates, room number, item description, approximate location, and reliable contact information. Marriott’s corporate headquarters does not maintain the lost-and-found records for individual W properties.
Guests requesting an accessibility accommodation should contact the specific hotel before arrival. Confirm the request in writing when possible and ask that it be added to the reservation.
Questions about weddings, meetings, group reservations, catering, nightlife, dining, or private events should be sent to the sales, events, or food-and-beverage team at the relevant W hotel.
About W Hotels, Ownership and Leadership
W Hotels is Marriott International’s luxury lifestyle hotel brand. Its current official website describes a portfolio of more than 70 hotels across more than 30 countries.
W properties are known for contemporary design, social spaces, restaurants and bars, entertainment programming, wellness facilities, and destination-focused guest experiences. Depending on the property, amenities may include FIT fitness facilities, music-focused programming, Sound Suites, pools, spas, event spaces, and W Hotels retail products. Services and amenities vary by hotel.
Who Owns W Hotels?
W Hotels is owned as a brand by Marriott International, Inc. Marriott acquired W and other former Starwood brands through its 2016 acquisition of Starwood Hotels & Resorts Worldwide.
Marriott International is a publicly traded lodging company listed on the Nasdaq Stock Market under the symbol MAR. Anthony G. Capuano is Marriott International’s President and Chief Executive Officer.
Who Owns or Operates an Individual W Hotel?
The W brand and reservation system belong to Marriott, but an individual hotel can be owned by a separate real-estate company, investment group, or other entity. A property may be managed by Marriott, the hotel owner, or another approved management company.
This distinction can affect responsibility for employment, property maintenance, local billing records, vendor contracts, refunds, insurance claims, and hotel-level operations. The hotel folio, terms, local licensing records, or property website may identify the legal entity involved with a particular location.
W Hotels Competitors and Related Corporate Offices
W Hotels operates in the luxury and lifestyle hotel market. Depending on the destination and traveler, competing hotels can include Four Seasons, Andaz, Thompson Hotels, Conrad Hotels, Waldorf Astoria, Kimpton, Six Senses, and other upscale independent or international properties.
EDITION, St. Regis, The Luxury Collection, JW Marriott, and Ritz-Carlton are related Marriott luxury brands rather than independent corporate competitors.
Live and relevant CorporateOfficeHeadquarters.com pages include:
- Marriott International Corporate Office — W Hotels’ parent company
- Ritz-Carlton Corporate Office — a related Marriott luxury brand
- Hilton Corporate Office — a global hotel-company competitor
- IHG Corporate Office — a global hotel-company competitor
The previous Element Hotels link has been removed because Element is another Marriott brand and is not a close match for W Hotels’ luxury lifestyle positioning.
Readers looking for another hotel company can browse the Hotels and Lodging Corporate Offices directory.
W Hotels Reviews and Complaints on CorporateOfficeHeadquarters.com
One reader review is visible on this CorporateOfficeHeadquarters.com page at the time of this update. The review was posted on December 13, 2022, and is titled “W Hotel – Worst Hotel Service in Chicago, Illinois.”
The reader’s allegations and concerns include:
- Disappointing service at a Chicago property
- An allegedly unauthorized additional charge
- A reported water leak or room-maintenance concern
- Difficulty receiving a response to service requests
- Dissatisfaction with the value received for the price paid
This review describes one reader’s individual allegations and experience. CorporateOfficeHeadquarters.com has not reviewed the reservation record, hotel folio, payment records, room-maintenance history, employee communications, or final outcome. One review is not sufficient to determine the experience at every W property.
A useful W Hotels review should include:
- The specific W hotel and city
- Approximate stay dates
- How the reservation was booked
- The general issue experienced
- Whether the concern was reported during the stay
- The hotel or Marriott department contacted
- The response received
- Whether the issue was resolved
Do not include private reservation, payment, account, identification, or contact information in a public review.
Frequently Asked Questions About W Hotels Corporate Office
Where is the W Hotels corporate office?
W Hotels is a Marriott International brand. Marriott’s global headquarters is located at 7750 Wisconsin Avenue, Bethesda, MD 20814.
What is the W Hotels corporate phone number?
Marriott International’s corporate switchboard is 1-301-380-3000. This is not the preferred number for reservations, billing disputes, refunds, or routine guest support.
What is the W Hotels reservation phone number?
Call 1-877-946-8357 for W Hotels reservations in the United States and Canada. Marriott’s luxury reservation number is 1-866-229-1198.
What is the W Hotels customer-service number?
For a property-specific issue, contact the W hotel first. Marriott Customer Support can be reached at 1-800-535-4028 in the United States and Canada.
How do I complain about a W hotel?
Report the concern to the front desk or duty manager, request review by the hotel’s general manager, document the response, and then contact Marriott Customer Support if the issue remains unresolved.
What is the Marriott Bonvoy number for a W Hotels stay?
Call Marriott Bonvoy Customer Support at 1-800-627-7468 for points, elite-night credit, account-access, award-reservation, or membership questions.
Does W Hotels have a customer-service email?
W Hotels does not prominently publish one general email address for every guest-service issue. Use the hotel’s official property page, Marriott’s contact page, or the appropriate support number.
Who owns W Hotels?
W Hotels is a brand owned by Marriott International, Inc.
Can Marriott headquarters issue my hotel refund?
Refund decisions frequently begin with the hotel, booking channel, or department that processed the payment. Marriott Customer Support can document and review an unresolved concern, but the corporate switchboard is not a refund department.
How do I report an item left at a W hotel?
Contact the front desk, security, or lost-and-found team at the specific hotel. Provide the stay dates, room number, item description, and approximate location where the item was last seen.
How many W hotels are there?
The current W Hotels website describes a portfolio of more than 70 hotels in more than 30 countries. The number can change as hotels open, close, or change brands.
Is every W hotel operated directly by Marriott?
No. An individual W property may be owned or operated by Marriott, a hotel owner, or another management company. The legal entity responsible for a property-specific issue may be identified on the hotel folio or official property records.
Official and Related W Hotels Resources
- Official W Hotels Website
- About W Hotels
- Marriott Global Reservation Numbers
- Marriott Customer Support Contact Details
- Marriott Bonvoy Customer Support
- Marriott Contact Page
- Marriott International Corporate Overview
- Marriott International History
- Marriott International Careers
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides researched corporate addresses, telephone numbers, official support routes, company information, and a public forum for customer reviews. Contact details are compared with current official company sources whenever possible, and corporate switchboards are distinguished from reservation and customer-service numbers.
Disclaimer
CorporateOfficeHeadquarters.com is an independent website and is not affiliated with W Hotels, Marriott International, or any individual W property. This page is provided for informational, review, complaint, and feedback purposes.
CorporateOfficeHeadquarters.com cannot access reservations, Marriott Bonvoy accounts, hotel folios, payment-card records, surveillance footage, lost-property records, employee files, refunds, or private complaint cases. Contact the hotel, Marriott, the booking provider, or the payment-card issuer through an official private channel when account-specific assistance is required.
Page Update Note
This page was reviewed and updated on August 25, 2026. Corporate addresses, telephone numbers, hotel portfolios, executives, program rules, and support routes can change. Readers should confirm time-sensitive details through the official W Hotels and Marriott websites.