Reach Fifth Third Bank Corporate Office 

ZERO stars! I was fed up with their locking my mom out of her account every time she transferred out a large chunk of her funds to an external investment. After putting in a user name, password, and getting a text code sent to the phone number on record, they would deactivate her user name and password when she transferred out funds. They said it was “for her own security” but really, Mr. Roboto, is that your standard response? Because what good does it do to close the barn door AFTER the horses have escaped? TWICE. And then not even the courtesy which EVERY WEBSITE HAS, “Hey, was this you? We noticed unusual activity on your account…” No, no such communication. It took me THREE WEEKS of dealing with people whose first language was clearly not English and read standard responses from a screen. Did you try rebooting your computer??? OMG, really? . On one call, I had to ask to be transferred THREE times because it sounded like some language from another planet. A week after it was fixed the first time, it happened again with another transfer. Then I transferred a large chunk of MY FUNDS out. The same thing happened. Every transfer out put a block on my account. Again I had to deal with robots on the help line. Another week of no access to my funds. FINALLY, my complaints made their way up to corporate, and I got a call from “Sheila” who wanted to know about my issues. I let her have it, in no uncertain terms. TODAY, SOMEONE FROM DCF SHOWS UP AT MY MOM’S HOUSE TO INVESTIGATE A COMPLAINT ABOUT ACTIVITIY ON MY MOM’S BANK ACCOUNT. Oh gee, I wonder who that could have been? Let’s see, who else knows about mom’s accounts besides mom and me? An FDIC investigator needs to show up at corporate HQ and follow up on my complaint. After passing 3 levels of security and making 5 trips to the local branch, 3 of them having to take my mom who is in her 90s and a fall risk, on portable oxygen, so she could tell them to FIX THIS, this meddler from 5/3 sends someone to my house to investigate banking fraud. They smile when they take your money, give you zero interest, then try to keep you from taking it out. I should sue them for denying me and my mom access to our funds. I’ve had enough of these clowns, we are pulling out this week.

Wow! Well, now that I have read others’ reviews, I see I am not the only victim of this bank. I had to have my stimulus found because I never received it, I was informed that it had been deposited to my account with Fifth Third Bank and given a number to call about it. I called and was told that the account was closed and that it would have been returned if it had been deposited. WRONG!! If it had been returned, they would have given it to me. I asked for a supervisor and they were all in a meeting. I will call back, but something tells me they aren’t extremely helpful. This place claims to care about their customers… I highly doubt that, and their customer service leaves something to be desired. They don’t stand by their claims of providing excellent customer service and community impact.

Worst dispute department made my situation worse! I would like to speak to someone in your office the dispute department supervisor was rude and condescending I sent a review in already don’t know if you got it Fifth Third Bank use to have excellent customer service that bank doesn’t seem to exist after decades of being a customer I don’t trust your bank anymore I feel this supervisor discriminated against us maybe we don’t make enough money or maybe another reason if you saw the other review you know what happened it is really sad what has happened to your bank hopefully someone cares enough about customer service to talk to me when you have 2 customers who have the same situation with the same company committing fraud and one person gets the money back the same day and we have to wait 8 or 9 days sounds like some type of discrimination

Dispute depends poor customer service! Fifth and Third Bank used to have outstanding customer service which is now gone. Your disputes department is terrible we have been customers for decades and have never gone through such horrible service our account was hacked disputes made it worse told us it would take 9 days to get a refund I spoke to another customer who had the same situation same company hacked her said she got her money back the same day we didn’t get customer service like that even the supervisor was horrible uncaring and rude. I have never had to wait this long for a situation to be resolved this has caused stress in my home and I have lost trust in Fifth Third Bank they have left .30 in our account for over a week now and they don’t care I think they are discriminating against us maybe we don’t make enough money or maybe another reason this has never been like this I don’t know if you care because no one else at Fifth Third Bank does. I use to brag about the great service I use to get now I need to let people know Fifth Third Bank is not on your side.

Kathleen Bornhorst was very unprofessional in the way she handle our refinance home equity loan. I would like to speak to someone in the corporate office or her direct boss about this issue