Reach Fifth Third Bank Corporate Office Headquarters 

Fifth Third Bank, Unprofessional Service at Fifth Third Bank. My experience at the Orland Park, Illinois branch was appalling! The bankers were extremely disrespectful, and their behavior was completely unacceptable. I would like to speak with someone at corporate to address this issue.

Fifth Third Bank, Account has been frozen due to a tax levy, Have the Levy with the state taken care of and bank will not life the Levy. States that they have a process. Not only am I the sole bread winner of the family they did this without notice and the weekend before Christmas. Every person I talk to tells me they can not talk to the Legal Dept. With this being said I hope no one has to ever go through this. I have not access to no money or any of my accounts.

Fifth Third Bank, Attempt to obtain title release. I have called Fifth Third Bank for the third time. Auto was financed here in 2013 and was paid in full 2019. Recently auto was totaled in accident. The only thing holding up my insurance company paying out on the car is this title release letter. As you can imagine this is very frustrating and inconvenient as we are in need of replacing this car.

Fifth Third Bank, Incredibly bad customer service and account notifications at Fifth Third Bank. My wife and I have been customers for a decade. She was the primary account holder for all of our accounts. She recently passed and the bank has closed the accounts without a single notification. In fact, I can access all information, to include bill pay, scheduled payments, and all account balances and yet I have no access. Fifth Third Bank even sent me my daily account balance notifications as though there is no problem and yet, Fifth Third Bank cannot be bothered to notify me that you have closed the accounts…..I was told by my personal banker that there was nothing that could be done to transfer bill pay information and scheduled payments…Exceedingly poor notification process and customer service…

Fifth Third Bank, Availability of Notary. On November 20, I went to my local branch in Portage, MI with two documents I needed to have Notarized and in the mail that day. I was at the bank at 9:10 am. Two bank employees were behind closed doors intently looking at their computer. After waiting about 9 minutes and clearly being ignored, I went to the teller station and requested a Notary. I was told “they are training”. Well, one of the trainees was the Notary. Could I come back at 11:00, no I could not. The teller called another branch, and they did not have a Notary available. I waited until 1:00 and went back to the bank. Again, no Notary available. I went to another branch, no Notary. This is beyond belief! A Notary should be available at all times in the bank. This is a service Fifth Third Bank advertises for your customers. Every branch should have two Notary’s. At no time should both Notary’s be unavailable. One should be able to Notarize documents for customers during business hours. As for training, no two employees should be training at the same time and certainly not in the beginning of the day when people are trying to get things done. Training should be done at the least busy times of the day. This is not the first time Fifth Third has not had individuals available to service customers. Step up you game! I was finally able to get my documents notarized at City Hall.