Where is Regions Bank Corporate Office Headquarters HQ 

To whom it may concern, apparently not many of these companies do anymore. As of today, 08/30/23, I started the process of deactivating my account, of many years. Before this incident of, Regions approved, the theft of my hard-earned money. I had nothing but praise for Regions. Oh, how times are changing.

On 06/12/23, my wife purchased Joico shampoo and conditioner from TJMaxx. Discovered shortly after it was the wrong type of shampoo and immediately returned it. It showed on my banking app as pending but never actually posted. So my wife discarded the receipt as it was a voided transaction. Approximately close to 2 months pass and I check my account and it shows a check pending for $49.22. Immediately called the customer care line to inquire about this, obviously an unauthorized transaction. As I never had any checks printed for any of my accounts at Regions. I was informed that it was a forced check from TJMaxx for a transaction on 06/12/23. Most at your company had zero idea what that was along with myself. I spent the rest of that day calling between TJMaxx and Regions. I spent many hours on hold waiting to speak to a person who should have some kind of an answer for me. Most Greenline bankers, who answered the customer care line were very understanding, and kind and saw the discrepancy in my bank statement that gave them questions they could not answer themselves. One person, on 08/21/23, helped me file a dispute claim and said I should hear something in 3 to 5 business days. Nothing. I decided to contact your bank on 08/29/23 because there was no call, email, or even smoke signals to inform me of any decision on my claim. Lo and behold my claim was denied. No reasons were given. I spoke to a very rude young lady in your RCPC dept who only gave her opinion of what happened and told me there wasn’t anything I could do about it. Asked to speak to the supervisor and was told that the supervisor was the one telling her that I had no recourse. Needless to say, I was infuriated but not to the point I wanted to end my business relationship with Regions, YET. With 2 phone calls, I reached a person at the business, from which the fraudulent charge occurred, and a total of 5 mins after hanging up with the rude young lady in the RCPC dept, found out this company, on the day in question, had a string of power outages, which cause “glitches” through that day’s business. Coincidentally the same time my refund had occurred. With this information I started my barrage of phone calls back to Regions Bank, to find out why this so-called thorough investigation did not find the same solution I did with little to no effort. The final straw was the second to last time I called the Regions greenline number a “gentleman” named Roy graced me with his phone presence. I started the synopsis of my situation (of which I repeated so many times before), and before I was complete he interrupted me and started giving me excuses for what I had explained up to that point. I was not looking for any reasons or excuses. I was trying to get guidance on how I could try to hold whomever accountable for a very weak and effortless investigation. Already had my fill of wasting my day dealing with this entire situation. You record these conversations, correct? Look up around noon on 08/30/23. I asked to speak to his supervisor and he placed me on hold. He had prepared this supervisor, Maggie, to answer with the same coarse attitude and exceptionally bad customer service skills. These two are the final straws of a problem that I had to rectify myself. I left $3,000 in this account till I can receive my new bank card from Capitol ONE and give it to all the companies I have automatic withdrawal set up. Should take about 3 weeks. I am sure this email will find its way to a digital trash can but I thought after many years of great service I owed it to Regions to show them what level their customer service fell too. Feel free to contact me if anyone cares to listen to certain details I omitted in this message.

Regions, yeah it’s very simple legal department mailing address EIN number we’ll go this route because you want to have terrible staff.