Regions Bank is a regional financial institution headquartered in Birmingham, Alabama. The bank provides checking and savings accounts, credit cards, mortgages, personal and business loans, wealth management, commercial banking, treasury management, and other financial services across the South, Midwest, and Texas.
Consumers commonly search for the Regions Bank corporate office address or phone number when they need assistance with an unauthorized transaction, fraud claim, frozen account, debit or credit card, duplicate payment, online banking problem, branch complaint, mortgage, loan, account closure, customer-service experience, or another unresolved banking concern.
How to Contact Regions Bank Corporate Office
Regions maintains separate support channels for general banking, online banking, debit cards, credit cards, mortgages, loans, commercial accounts, fraud disputes, accessibility, and unresolved customer complaints.
- Parent Company: Regions Financial Corporation
- Bank Subsidiary: Regions Bank
- Regions Corporate Headquarters: 1900 Fifth Avenue North, Birmingham, AL 35203
- Regions Green Line Customer Service: 1-800-734-4667 (1-800-REGIONS)
- Online Banking Support: 1-800-472-2265
- Visa Debit Card Customer Service: 1-800-295-8472
- Lost or Stolen Debit Card: 1-800-295-8472
- Regions Credit Card Customer Service: 1-800-253-2265
- Mortgage Customer Service: 1-800-986-2462
- Mortgage Origination Center: 1-877-536-3286
- All Other Loan Servicing: 1-800-231-7493
- Commercial Client Services: 1-800-787-3905
- Transaction Dispute Status: 1-800-417-2859
- TTY and TDD Accessibility: 1-800-374-5791
- Official Website: Regions.com
- Help and Support: Regions Help Center
- Phone Directory: Regions Customer-Service Numbers
- Branch and ATM Locator: Find a Regions Branch or ATM
- Fraud and Dispute Help: Report Fraud to Regions
- Careers: Regions Bank Careers
- Investor Relations: Regions Financial Investor Relations
- Stock Symbol: NYSE: RF
- Bank Status: Member FDIC and Equal Housing Lender
The Regions corporate headquarters address is also associated with the Birmingham Main 5th Avenue North branch. The local branch telephone number is different from the national Regions Green Line customer-service number.
The fax number 1-334-832-8419 appears in older corporate-office listings, but Regions does not prominently publish it as a current general customer-support fax number. Secure messages, online support, telephone support, or certified mail generally provide a clearer record of a banking complaint.
Regions Office of Customer Advocacy
Regions provides a separate mailing address for customer questions or comments that have not been resolved through ordinary customer-service channels:
- Office: Regions Bank Office of Customer Advocacy
- Mailing Address: 2090 Parkway Office Circle, Birmingham, AL 35244
Customers sending a complaint should include copies rather than originals of statements, receipts, letters, claim decisions, and other supporting documents.
How to Escalate a Regions Bank Complaint
The appropriate escalation path depends on whether the concern involves a checking account, debit card, credit card, branch employee, mortgage, loan, online banking, fraud claim, or commercial account.
- Contact Regions through 1-800-REGIONS, secure online messaging, or the branch involved.
- Explain what occurred and state the specific resolution being requested.
- Keep the account statement, transaction details, receipts, claim number, correspondence, and names of representatives contacted.
- Ask the representative to document the complaint and provide a case, claim, dispute, or reference number.
- If the first representative cannot resolve the concern, request review by a supervisor, branch manager, fraud investigator, card-services manager, or the department responsible for the account.
- Request the bank’s decision and explanation in writing when possible.
- If the matter remains unresolved, send a concise written complaint to the Regions Bank Office of Customer Advocacy.
- For a regulated banking issue that remains unresolved, review complaint options offered by the Consumer Financial Protection Bureau or Regions Bank’s federal and state regulators.
Banking disputes may be subject to strict reporting deadlines. Customers should review the account agreement, cardholder agreement, monthly statement, claim notice, and other documents carefully.
Do not publish complete account numbers, debit- or credit-card numbers, passwords, PINs, Social Security numbers, verification codes, home addresses, or other sensitive information in a public review.
How to Report Fraud or an Unauthorized Regions Transaction
Regions instructs customers to report suspicious activity promptly by calling 1-800-REGIONS, visiting a branch, or using secure messaging through Online Banking or the Regions mobile app.
For a suspicious debit-card transaction or unauthorized check:
- Contact Regions immediately at 1-800-734-4667.
- Use Regions LockIt in the mobile app to block eligible card transactions when appropriate.
- Review recent checking, savings, debit-card, Zelle, ATM, and transfer activity.
- Change online-banking credentials if unauthorized account access is suspected.
- Ask Regions to open a formal transaction claim or dispute.
- Record the claim number and submission date.
- Submit any requested statement, affidavit, police report, or supporting documentation promptly.
- Use secure messaging or call 1-800-417-2859 to check the status of the dispute.
For a disputed Regions credit-card transaction, call 1-800-253-2265 or visit a branch. The billing-error address listed on the credit-card statement may be required to preserve certain written dispute rights.
If a caller, email, or text claims to represent Regions and asks for a password, PIN, or one-time security code, end the communication and contact Regions through an official number. Suspicious Regions-related emails may be forwarded to ph******@*****ns.com.
Regions Fraud Claims and Dispute Decisions
Regions may use several status descriptions while reviewing a transaction claim, including claim received and claim under review.
A fraud or transaction investigation may examine:
- Where and how the transaction occurred
- Whether a physical or digital card was used
- Device and online-banking activity
- ATM, merchant, transfer, or payment records
- Customer alerts and responses
- Prior account activity
- Supporting documents provided by the customer
- Whether the transaction was authorized by another account user
If Regions denies or only partially approves a claim, ask for the decision and supporting explanation in writing. Review the relevant account agreement and determine whether an appeal, reconsideration, or additional-document process is available.
Customers should not wait until a public review is published to report fraud. Contacting the bank promptly may be necessary to protect dispute rights and limit further loss.
Regions Debit and Credit Card Holds
Regions may place holds or restrictions on card accounts when a payment is returned, account activity appears unusual, identity verification is needed, or the bank is reviewing possible fraud.
A payment that appears withdrawn from another financial institution may still be subject to a Regions availability or risk-review period. This can be especially confusing after:
- A duplicate payment
- A returned or reversed payment
- A large payment from an outside bank
- A recently opened account
- A payment followed by unusual spending
- A fraud alert or account-security review
When disputing a hold, ask Regions to explain:
- The reason for the restriction
- The date the payment was received
- Whether the payment has fully cleared
- The expected release date
- Whether additional documentation is required
- Whether a supervisor can review the restriction
Keep proof from the originating financial institution showing the payment date, amount, and settlement status.
Regions Online and Mobile Banking Support
Regions Online Banking support can be reached at 1-800-472-2265.
Online and mobile banking services may include:
- Account balances and transaction history
- Transfers between eligible accounts
- Bill Pay
- Mobile check deposits
- Zelle payments
- Debit- and credit-card controls
- Regions LockIt
- Account alerts
- Statements and tax documents
- Secure messages
- Loan and credit-card payments
For a login or account-access concern, confirm that the customer is using the official Regions website or mobile app. Avoid entering credentials into a link received through an unexpected message.
When contacting technical support, document the error message, date, time, device type, operating system, app version, and steps already attempted.
Regions Branch Complaints
Branch-related concerns may involve employee service, manager availability, long waits, account opening, notary services, cash transactions, beneficiary documents, Medallion Signature Guarantees, or specialized banking requests.
Before visiting a branch for a specialized service:
- Call the branch directly.
- Confirm that the service is offered.
- Ask whether an appointment is required.
- Ask what identification and documents are needed.
- Confirm whether the customer must have an existing account.
- Ask whether a minimum account age or balance is required.
- Request the name of the employee or manager who confirmed the requirements.
If a branch cannot complete a transaction without management approval, ask when a manager will be available or whether another nearby branch can assist.
Regions Mortgage and Home Equity Support
Regions Mortgage and home-equity customer service can be reached at 1-800-986-2462.
Mortgage concerns may include:
- Monthly payments
- Escrow accounts
- Property taxes and insurance
- Payoff statements
- Loan modifications
- Financial hardship
- Late fees
- Credit reporting
- Insurance-loss drafts
- Error-resolution requests
- Requests for information
Regions provides a written error-resolution address for mortgage servicing matters. Customers seeking to preserve rights under federal mortgage-servicing rules should review the bank’s official error-resolution instructions rather than relying only on a telephone complaint.
Regions Financial-Hardship Assistance
Regions provides a Customer Assistance Program for customers who are unable to make payments because of short-term or long-term financial hardship.
- Mortgage and Home Equity Assistance: 1-800-221-7471
- Credit Cards, Personal Loans and Lines of Credit: 1-800-221-7471
- Checking and Savings Assistance: 1-800-289-6730
- Bankruptcy Department: 1-800-675-4471
- Collections and Charge-Offs: 1-800-289-6720
- Repossessed Vehicles: 1-866-298-1131
Customers should contact Regions before missing payments when possible. Assistance eligibility depends on the account, loan, payment history, hardship, and applicable program requirements.
About Regions Financial Corporation
Regions Financial Corporation traces its history to 1971, when three Alabama banks combined to form First Alabama Bankshares.
The founding banks were Exchange Security Bank of Birmingham, First National Bank of Huntsville, and First National Bank of Montgomery. The company later expanded through organic growth and acquisitions.
First Alabama Bankshares adopted the Regions name in the 1990s. Major later transactions included the acquisition of Union Planters in 2004 and the merger with Birmingham-based AmSouth in 2006.
- Founded: 1971 as First Alabama Bankshares
- Headquarters: Birmingham, Alabama
- Chairman, President and CEO: John M. Turner Jr.
- Assets: Approximately $160 billion
- Banking Offices: Approximately 1,250
- ATMs: More than 1,750
- Operating Footprint: 15 states across the South, Midwest, and Texas
- Business Type: Publicly traded bank holding company
- Stock Symbol: NYSE: RF
- Primary Businesses: Consumer banking, commercial banking, mortgage, wealth management, capital markets, treasury management, and home-improvement lending
Who Is the CEO of Regions Bank?
John M. Turner Jr. is chairman, president and chief executive officer of Regions Financial Corporation and Regions Bank.
Turner joined Regions in 2011. He later led the company’s Corporate Banking Group, became president in 2017, and was appointed CEO and a member of the board in 2018.
He became chairman of the board in April 2024 while continuing to serve as president and CEO.
Who Owns Regions Bank?
Regions Bank is a wholly owned subsidiary of Regions Financial Corporation.
Regions Financial Corporation is publicly traded and owned by individual and institutional shareholders. Its common shares trade on the New York Stock Exchange under the ticker RF.
Regions is not owned by another major bank or holding company.
Regions Bank Products and Services
Regions offers products and services for consumers, businesses, corporations, institutions, and wealth-management clients.
Consumer products may include:
- Checking accounts
- Savings and money-market accounts
- Certificates of deposit
- Debit cards
- Credit cards
- Personal loans and lines of credit
- Auto, boat, RV, and motorcycle loans
- Mortgages and home-equity products
- Home-improvement loans
- Online and mobile banking
- Zelle payments
- Safe-deposit boxes at selected branches
- Financial planning and investment services
Business and commercial services may include:
- Business checking and savings
- Commercial loans
- Treasury management
- Merchant services
- Equipment finance
- Commercial real estate
- Capital markets
- Institutional services
- Private wealth management
- Employee-benefit and retirement services
Products, fees, rates, and eligibility requirements can vary by market and customer.
Regions Account Closures
Closing a bank account may require additional steps beyond withdrawing the remaining balance.
Before closing a Regions checking or savings account, customers should review:
- Outstanding checks
- Pending debit-card transactions
- Automatic deposits
- Automatic bill payments
- Zelle enrollment
- Linked savings, overdraft, and loan accounts
- Monthly maintenance or early-closure fees
- Pending disputes or provisional credits
- Safe-deposit boxes
- Statements and tax documents
Request written confirmation showing the account was closed with a zero balance. Continue monitoring mail and email for final statements or notices.
Regions Bank Reviews, Complaints and Customer Feedback
Reviews submitted to CorporateOfficeHeadquarters.com describe both positive and negative experiences involving Regions fraud claims, checking accounts, credit cards, branch staffing, specialized banking requests, account restrictions, and employee service.
Recent complaint themes have included:
- Fraud-claim decisions: A customer reported that Regions reimbursed only part of the money allegedly taken from checking and savings accounts and described difficulty obtaining further review.
- Duplicate or returned payments: One reviewer described accidentally making two credit-card payments, followed by a returned payment and a hold that prevented use of the remaining credit line.
- Account restrictions and long holds: Customers have questioned why available credit or account access remained restricted after a payment appeared to clear.
- Stopped-payment and account problems: A reviewer described an older checking-account issue involving a stopped-payment check and an unexpected overdraft.
- Branch manager availability: One longtime customer reported that a branch could not complete a certificate-of-deposit transaction because no manager was available.
- Specialized service requirements: A customer described arriving for a Medallion Signature Guarantee appointment without having been fully advised of the bank’s identification and account requirements.
- Communication and escalation: Some complaints mention long telephone calls, policy explanations that did not resolve the concern, and difficulty reaching someone with authority to review the decision.
- Positive branch service: One reviewer praised employees at a Nashville branch for showing patience, kindness, and respect toward an elderly veteran.
These reviews represent individual customer experiences and do not establish conditions throughout the entire Regions Bank organization.
Banking complaints can depend on the account agreement, transaction type, fraud investigation, branch staffing, regulatory deadlines, and documents available to the bank. Customers should preserve records and avoid publishing private financial information.
Regions Bank’s Competitive Landscape
Regions competes in consumer banking, commercial banking, mortgages, credit cards, wealth management, capital markets, treasury management, and digital financial services.
Three of Regions’ largest competitors include:
- Truist Corporate Office – Truist competes across many of the same Southern and Mid-Atlantic markets through consumer banking, business banking, mortgages, wealth management, and insurance services.
- Wells Fargo Corporate Office – Wells Fargo competes through a larger national branch network, credit cards, mortgages, commercial banking, investments, and digital services.
- Bank of America Corporate Office – Bank of America competes through consumer and commercial banking, Merrill wealth management, credit cards, mortgages, and a broad national presence.
Regions also competes with other regional and national banks, including:
- Chase Corporate Office – Chase competes through branches, credit cards, mortgages, business banking, investments, and digital banking.
- PNC Bank Corporate Office – PNC competes in regional consumer banking, commercial banking, mortgages, wealth management, and treasury services.
Other competitors include Fifth Third Bank, Synovus, Cadence Bank, Hancock Whitney, SouthState, Capital One, online banks, credit unions, mortgage lenders, and financial-technology companies.
Related Banking Corporate Office Pages
- Truist Corporate Office
- Wells Fargo Corporate Office
- Bank of America Corporate Office
- Chase Corporate Office
- PNC Bank Corporate Office
- Fifth Third Bank Corporate Office
- Synovus Corporate Office
- Cadence Bank Corporate Office
Additional Regions Bank Customer Resources
Consumers looking for Regions customer-service information, fraud support, branch locations, account assistance, or official banking resources may find these links useful:
- Regions Bank Customer Service Numbers, Reviews and Complaints
- Regions Bank Customer-Service Phone Directory
- Report Regions Fraud or a Lost Card
- Dispute a Regions Transaction
- Regions Financial-Hardship Assistance
- Find a Regions Branch or ATM
- Regions Help and Support Center
- Search Regions Bank Jobs
Frequently Asked Questions About Regions Bank
Where is the Regions Bank corporate office?
Regions Financial Corporation and Regions Bank are headquartered at 1900 Fifth Avenue North, Birmingham, AL 35203.
What is the Regions Bank corporate phone number?
Regions directs customer questions to 1-800-734-4667, also written as 1-800-REGIONS. The headquarters address is primarily used for corporate, legal, investor, and governance matters.
What is Regions Bank’s customer-service number?
The main Regions Green Line customer-service number is 1-800-734-4667.
What is Regions Online Banking support?
Regions Online Banking support can be reached at 1-800-472-2265.
How do I file a complaint with Regions corporate?
Begin with 1-800-REGIONS or the branch involved and request a case number. If the concern remains unresolved, send a written complaint to Regions Bank Office of Customer Advocacy, 2090 Parkway Office Circle, Birmingham, AL 35244.
How do I report fraud to Regions?
Call 1-800-734-4667 immediately, visit a branch, or use secure messaging through Regions Online Banking or the mobile app. Lost or stolen debit cards can also be reported at 1-800-295-8472.
How do I check a Regions fraud-claim status?
Use secure messaging, visit a branch, or call 1-800-417-2859 with the claim identification number.
How do I dispute a Regions credit-card transaction?
Call Regions Credit Card Customer Service at 1-800-253-2265 or use the billing-error address shown on the credit-card statement.
Who is the CEO of Regions Bank?
John M. Turner Jr. is chairman, president and chief executive officer of Regions Financial Corporation and Regions Bank.
Who owns Regions Bank?
Regions Bank is owned by Regions Financial Corporation, a publicly traded bank holding company listed on the New York Stock Exchange under the ticker RF.
How many Regions branches are there?
Regions reports approximately 1,250 banking offices and more than 1,750 ATMs across its operating footprint.
Is Regions Bank FDIC insured?
Yes. Regions Bank is a member of the Federal Deposit Insurance Corporation. Deposit insurance is subject to FDIC rules, ownership categories, and coverage limits.
How do I contact a specific Regions branch?
Use the official branch locator to find the location’s telephone number, address, lobby hours, drive-through hours, ATM services, and appointment options.
How do I contact Regions Mortgage?
Regions Mortgage and home-equity customer service can be reached at 1-800-986-2462. New mortgage inquiries can be directed to 1-877-536-3286.
How do I get financial-hardship help from Regions?
Call 1-800-221-7471 for mortgage, home-equity, credit-card, personal-loan, or line-of-credit assistance. Other specialized numbers are available through the Regions Customer Assistance Program.
How do I report a suspicious Regions email?
Do not click links or provide credentials. Forward the suspicious message to ph******@*****ns.com and contact Regions through an official number if account information was disclosed.
How do I apply for a job at Regions Bank?
Visit the Regions careers website to search for branch, contact-center, mortgage, commercial-banking, technology, operations, risk, finance, and corporate positions.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, executive information, customer-service contacts, and company details since 2004.
The website also provides a place where consumers can share reviews, complaints, photographs, compliments, and the outcomes of their customer-service experiences. These submissions can help identify recurring concerns involving fraud claims, account restrictions, branch service, payments, lending, and complaint escalation.
Corporate addresses, telephone numbers, executive positions, account policies, and complaint procedures can change. Visitors should verify important information through Regions Bank before mailing documents, transferring money, sharing personal information, or making financial decisions.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information website and is not affiliated with, endorsed by, or sponsored by Regions Financial Corporation, Regions Bank, or any Regions branch.
This page is intended for corporate-contact, customer-service, complaint, and general informational purposes. It does not provide legal, banking, investment, tax, credit, or financial advice.
Regions, Regions Bank, Regions Green Line, LifeGreen, Regions LockIt, and related names and logos are trademarks of their respective owners. Corporate and customer-support information is believed to be accurate at the time of publication but may change without notice.
Reviews and comments represent the opinions and experiences of individual visitors and do not necessarily reflect the views of CorporateOfficeHeadquarters.com. Allegations contained in consumer reviews have not necessarily been independently verified.
Share Your Regions Bank Experience
Have you contacted Regions customer service, worked with a branch manager, disputed a transaction, reported fraud, requested hardship assistance, or attempted to escalate a complaint? Share your experience below.
When leaving a review, consider mentioning the branch or department involved, approximate date, type of account or service, customer-support channel used, whether Regions opened a claim or case, whether the bank responded, and whether the concern was resolved.
Do not include account numbers, debit- or credit-card numbers, passwords, PINs, Social Security numbers, verification codes, claim documents, home addresses, or other sensitive personal or financial information.