Ticketmaster Corporate Office Headquarters

Ticketmaster Corporate Office Headquarters
Live Nation Entertainment, Inc.
9348 Civic Center Drive
Beverly Hills, CA 90210 USA
Corporate Phone Number: 1-310-867-7000
Customer Service Number: 1-800-653-8000

  • Ticketmaster is a Scam–Stop complaining and SUE! That's what I'm doing. I live in Los Angeles CA. If you want to join me in a class action Lawsuit email me at>>>powe@hotmail.com.
    A. Powe

  • Avoid at all costs if you want tickets for gigs in another country. We bought tickets from the UK for a USA show. Now cannot go, but unable to sell tickets through their site due to not having a bank account in the country of show. They are quite happy to take funds from non US cards, but reluctant to refund or offer sale funds back through it AVOID AVOID AVOID

  • Absolutely the worst Customer service ever. Service representitives simply don't know how to read. I was issued a $15 refund by a parking lot company. They sent the refund through Ticketmaster. After 4 emails to ticketmaster, they still dont get it. The standard response is there are no refunds. I don't want a refund of my tickets, I want the refund already issued by the parking lot company. Ticketmaster, try hiring people who know how to read english!

  • Ticketmaster is a scam. I can not attend the vent I booked and I am trying to sell my tickets. The system does not let me cancel my original attempt to sell nor does it allow me to change the price of the tickets. There is no live chat, no customer service number, no reply to my emails. Better business bureau is next.

  • I purchased tickets from ticketmaster for Santana. The concert was delayed a year and we cannot attend then. Ticketmaster has offered a refund, and insists it was issued, however the bank account in question no longer exists. I guess the small claims court is the best resolution

  • Hello, Your agent named Pia does not belong in her position. Insisted I pick up at will call after I hit wrong button and got mobile tickets on my iphone. I'm senior and my phone won't do it. But since my parking pass was going to be there, made it impossible to go will call. Still insisted on will call. Finally got agent with common sense that made arrangements for UPS delivery for me. Get rid of nasty girl Pia, had personality of a brat.

  • ?I ordered tickets for the universoul circus, unaware that my grand children weren't interested so i decided to get a refund, i called the next day and was told i had purchased insurance that i knew nothing about so i would have to contact the insurance co. for a refund the lady gave me a number that was for some other company when i called back i was told that was the only contact number they had so if not for wells fargo bank i would have been out of a little more than 300 dollars i will never order anything from ticketmaster ever again!!!!

  • I got ripped off by ticket master. I purchased a ticket for Mana here in San Diego California using my cell phone. The timer said I was Out of time so I did not think my transaction went through especially because I did not get a confirmation email. On my second break I used my phone to purchase a ticket. Everything goes through perfectly the second time and while looking at my confirmation I Noticed the first ticket went through. I called ticketmaster to tell them what had happened and the girl said she would email the refund department and that I should get a refund by that after noon. I have to call the next day after the concert only to find out I did not get a refund nor were they going to give me a refund anytime soon. Three weeks went by and I had to call once again only to find out they still were not going to give me a refund. Im out 139.00 because I believed the first agent in telling me I was going to get a refund. I could have sold the other ticket if she would have just told my I was not going to get a refund in the first place!! What a rip off!!

  • Attention: Nadia Rawlinson.
    In light of my recent experience with Ticketmaster/Live Nation,
    I'm writing so that no one else will ever endure the kind of treatment that I have experienced this past week.

    My attempts to purchase tickets for the Bruno Mars Concert(s) for over a week, via website and directly has been the most horrific process. I initially went on-line to purchase tickets. After finding seats online, I proceeded to purchase the tickets but was unable because of a system malfunction. I then immediately called customer service directly to purchase tickets. When in contact with the representative, I explained what had occurred; she verified that there was a site error and discrepancy on her end as well. She stated that her manager would need to contact the distributor or venue directly to resolve the issue, but since it was later in the evening, their offices were closed. She asked for my information and stated someone would contact me the following morning. No one from Ticketmaster contacted me or followed up with me that entire day, so I decided to call customer service that afternoon.
    After holding in Que for a customer service representative and explaining my previous call, the rep searched for tickets for me but by that time all seats next to on one another were sold out.
    Instead of that particular concert, I start looking into other concert dates. When I saw that new concert dates were scheduled for the same venue. I decided I would get online at the exact time pre-sale tickets went on sale to purchase pre-sale tickets. I was unable to see the seats online and because of my previous experience I decided I should speak to someone directly via phone and purchase tickets to eliminate any confusion. After holding to speak with a rep for over 20 minutes, I explained my previous issues, she stated it was noted that someone should have contacted me but since they didn't I should speak with a manager or someone that would be most helpful. I was placed on hold for another 30 minutes, when she finally came back to line she (Ruby) stated she would help me. After another 20 minutes she proceeded to find feasible tickets, as I was about to pay, she put me on hold and the call was disconnected. I had to call back and start the entire process over…waiting in the Que for a representative to answer for 20 minutes, then explaining my situation only to find out all the tickets for pre-sale were now sold out. I was placed on hold for a manager for another 20 minutes, then once again the phone call was disconnected.

    I'm honestly in tears over this whole experience. I spent time (countless hours) and energy and to no avail, all because of systematic problems and poor customer service. I still don't understand how my call was disconnected in the process of purchasing my tickets, but even worse why a manager, supervisor or representative didn't call me back after the call was disconnected. I know for a fact my phone number showed up in the Que because they representative I spoke with said she was able to get my information via my phone number that came up.

    I can’t believe something so wonderful and exciting has turned into a living nightmare.
    This was meant to be a rewarding and well-deserved Christmas gift and experience for myself.
    But thanks to Ticketmaster planning to attend any concerts now seems absolutely dreadful.

  • Attention: Nadia Rawlinson.
    In light of my recent experience with Ticketmaster/Live Nation,
    I'm writing so that no one else will ever endure the kind of treatment that I have experienced this past week.

    My attempts to purchase tickets for the Bruno Mars Concert(s) for over a week, via website and directly has
    been the most horrific this process. I initially went on-line to purchase tickets. After I finding seats, I then proceeded to purchase the tickets on-line but was unable because of a system malfunction. I then immediately called customer service directly to purchase our tickets. When in contact with the representative, I explained what had occurred; she verified that there was a site error and discrepancy on her end as well. She stated that the would need to contact the distributor or venue directly to resolve the issue, but since it was later in the evening, their offices were closed. She asked for my information and stated someone would contact me the following morning. No one from Ticketmaster contacted me or followed up with me that entire day, so I decided to call customer service that afternoon.
    After holding in Que for a customer service representative and explaining my previous call, the rep searched for tickets for me but by that time all seats next to on one another were sold out.
    Instead of that particular concert, I start looking into other concert dates. When I saw that new concert dates were scheduled for the same venue. I decided I would get online at the exact time pre-sale tickets went on sale to purchase pre-sale tickets. I was unable to see the seats online and because of my previous experience I decided I should speak to someone directly via phone and purchase tickets to eliminate any confusion. After holding to speak with a rep for over 20 minutes, I explained my previous issues, she stated it was noted that someone should have contacted me but since they didn't I should speak with a manager or someone that would be most helpful. I was placed on hold for another 30 minutes, when she finally came back to line she (Ruby) stated she would help me. After another 20 minutes she proceeded to find feasible tickets, as I was about to pay, she put me on hold and the call was disconnected. I had to call back and start the entire process over…waiting in the Que for a representative to answer for 20 minutes, then explaining my situation only to find out all the tickets for pre-sale were now sold out. I was placed on hold for a manager for another 20 minutes, then once again the phone call was disconnected.

    I'm honestly in tears over this whole experience. I spent time (countless hours) and energy and to no avail, all because of systematic problems and poor customer service. I still don't understand how my call was disconnected in the process of purchasing my tickets, but even worse why a manager, supervisor or representative didn't call me back after the call was disconnected. I know for a fact my phone number showed up in the Que because they representative I spoke with said she was able to get my information via my phone number that came up.

    I can’t believe something so wonderful and exciting has turned into a living nightmare.
    This was meant to be a rewarding and well-deserved Christmas gift and experience for myself. But thanks to Ticketmaster planning to attend any concerts now seems absolutely dreadful.

  • I have been trying to get a refund on a concert that was cancelled in Chicago. I bought my tickets on April 29th 2016 for the concert which was supposed to be July 23rd 2016. But because I no longer have that card you all are refusing to give me my money back. Not only that your customer service was rude and hung up the phone on me. I want to know how to get my money back!!!

  • I have been trying to get a refund on a concert that was cancelled in Chicago. I bought my tickets on April 29th 2016 for the concert which was supposed to be July 23rd 2016. But because I no longer have that card you all are refusing to give me my money back. Not only that your customer service was rude and hung up the phone on me. I want to know how to get my money back!!!

  • I have purchased tickets for a concert in Houston. I have called 4 times to request an email confirmation of my tickets. They state they will email them to me but it's been a month of this issue. Now the event is 1 week away and I can't print my tickets. They have confirmed my email but there software is broken. I asked to speak to a manager and he was worse than the representative. He stated we are not the only people that can't print tickets or receive emails. It's been a month. You take people money and then can't deliver tickets. It's your main function as a company. I'm not amused and beyond frustrated. No one will call you back but you have to hound them for the tickets you paid for. Don't use their service.

    • I received my tickets in the mail today with a discount voucher for drinks. I'm happy this is finally resolved.

    • I received my tickets in the mail today with a discount voucher for drinks. I'm happy this is finally resolved.

  • Barry Hicks

    I want to be able to access the Ticketmaster website to buy tickets, but apparently my IP address is blocked, and no one at Ticketmaster can tell me why or how or can help me solve this problem. I somehow ordered Bruce Springsteen tickets but was not able to download or print them because of a "forbidden access" notification. Fortunately, a Ticketmaster phoneagent was able to send the tickets to my email, so I have them now. I was told that someone was looking into the problem of access to the website. I was told that my IP address was blocked from accessing the website. I didn't hear anything for three weeks. Today after I wrote another email to Customer Service, I received a reply that my IP address was denied access, which I already knew, and no solution was offered. I want an explanation and a solution.

    • Sounds like my issue except they can't email my tickets. At least you got tickets. Good luck on a resolution.

    • Sounds like my issue except they can't email my tickets. At least you got tickets. Good luck on a resolution.

  • I am so angry with Ticketmaster! We bought tickets through them to see Trans-siberian Orchestra and I emphasized repeatedly that we needed handicap accessible seating because I had two ladies that were handicapped including one that was battling cancer, and they could not walk far. The woman assured me they were handicapped accessible. They were not! And they were in fact down a long flight of narrow stone steps. By the time we got to our seats my friend was exhausted. Then it was so hot in the arena! She ended up getting very ill and no one would help us! Finally a paramedic came over and took her to first aid, where they were very nice. But we ended up having to leave the show early and it was a disaster. I am furious!

  • Highly Upset with Ticketmaster. On June 12, 2015 I purchased 2 tickets for BIGBANG 2015 WORLD TOUR 'MADE' in USA for October 10, 2015. They were resell tickets. An hour after the purchase of the tickets I called ticket master to confirm the order and they confirmed it was good. Now today (June 16, 2015) I received a voicemail letting me know that I do not have any tickets and that I have to repurchase them. I spoke to a couple of customer service reps Dary and Dominic. Per Dary (not sure about spelling) there is nothing that ticket master can do. It was a system glitch and apparently someone had already bought the tickets I purchased and the system didn’t refresh on time. I do not understand how this is my fault. All ticket master can do is just refund me the money. That is not the point with these tickets. It was to see the show. Now of course the seats that are left are worst seats than what I already had. I had spent $630 on these tickets, they were not cheap. And now the good seats are gone, the prices are higher and there is nothing they can do. Great customer service! (sarcasm by the way)

  • ILLEGAL BUSINESS PRACTICES GALORE. Too annoyed to even elaborate because this site has restrictions on posting.

  • My Name is Dhymon Anglin and I'm writing to file complaints under ticket master San Diego. I bought a 3 day l8r owl pass (for 5 payments of 77.67) on January 19th. To my understanding I thought I paid for the first two of 5 days plus expenses because the total was $105.60 and since then on the consecutive dates the payments were due I put money on a prepaid serve card. Recently on the 3rd payment, ( February 5th), a total of $97.10 was taken from my account. I tried to speak to ticket master on the issue and they said that there wasn't a payment plan available for 5 payments of $77.67 and that all tickets were 4 payments of $97.10 and that this would be my second payment. I know that the total amount of money on my card was exactly $388.45 (and slight extra for expenses). The woman on the customer service line was incredibly rude, didn't give me her name and would not transfer me to speak with someone else.When I selected it, it said the l8r owl option. I thought that only applies to the "early owl" (5 payment of $73.55), That's why there were specific dates. In the picture I got from edclasvegas website, it said early bird applied between 12/1 and 12/25.I did notice the disclaimer but seen below it was only on the early owl payment plan so I was mislead into thinking that when I selected L8r owl, that I would pay the 5 payments. I have screen shots of all my payments and emails and request for help and of all the flyer from the edclasvegas website that state the payment plans and their dates. I also have screen shots showing that info to your company and them telling me that they didn't realize the mistake and will get back to me after speaking with insomniac, though they have yet to do so. I bought my ticket before theyear sold out and now there aren't any available to repurchase. I want mypayments to be fixed and to acknowledge that I've made 3 out of 5 payments already andtomorrows payment will be the 4th payment.

  • I could not relist Aerosmith tickets 3 days before concert. My account was locked. There was no "edit" button as asked by 3 customer service reps and 2 IT people. The day of the concert 9/9/14 I was told to go to Ticketsnow.com and list my tickets there instead. Ticketsnow.com charges a hefty percentage of what you sell your tickets for and is a sister site of Ticketmaster. I had absolutely no problem listing my tickets?! Now I have 7 hours to sell my tickets instead of 2 1/2 days. Call American Express to submit complaint that my account was locked and someone named Michael Williamson who supposedly works as a consumer advocate states that "perhaps I am confused about their pollicy" and that "Ticketmaster has no responsibility for their website or customer services nor IT department who I also spoke with and could not figure out why I could not edit my listing. American Express accepted this egregious explanation with no factual documentation that they would not reimburse me for Ticketmaster's dysfunctional web site and their IT department. I'll never buy tickets from Ticketmaster or Ticketsnow.com every again. You just lost allot of business Ticketmaster, but I'm just one customer, and your counting on it not being a problem for you because you're such a huge corporation; which is just as good as crucifying yourself and your services as well as your warranted fan satisfaction guarantee. GOOD BYE!!!

    ' button on my screen

  • i am writing to tell about a wonderful man who helped me find great seats when there were none.. his name is Tim Hernandez . he is in texas and i am in NC. tim spent an inordinate amount of time with me. his # is ZRT58O. i hope if the powers to be read this, a commendation is given to Tim.thank you again Tim

  • I am writing this letter to express my anger and frustration. I purchased tickets for the 1/8/15 show in Little Rock almost one year in advance. I purchased them on 1/29/14. I paid $114.75 per ticket plus fees for five seats. So almost $600 of my money for these tickets. Tickets for my five year old and two year old grandson. Lets keep in mind almost a year in advance so they could be in the front row and $600. Today I get a notice that this show cancelled. I call ticket master to exchange my tickets for another show in Little Rock. They will not exchange them for me because they are a different price. You can only exchange for same $$ amount. I paid $114.75 per ticket and the highest price for ANY seat is now only $65. So therefore, since the price has been decreased I can't just exchange I have to cancel my tickets, let them issue a refund and repurchase. The card that these tickets were purchased with was paid to a $0 balance and cancelled earlier this summer. OK SO NOW……it will take 6 to 8 week for me to get my money refunded to me by check from ticketmaster. They inform me that it is the promotors decision to exchange or refund. I am sure they are not telling the truth when they say it is the promotor!!! However, do you see my frustration with this entire issue. Now after having $600 of my money gone for amost 9 months, booking one year in advance, having front row seats for me grandchildren. I NOW GET NONE OF IT!!!! There are tickets available on 1/11/15 1:00 p.m. show section 120 seats 9 and 10, row 1 with three seats right behind it. All I wanted to do was exchanged for those tickets. BUT OH NO!!!!! My show on 1/8/15 is cancelled so now I have to wait 6 to 8 weeks to get my refund so I can repurchase. This is ridiculous and I am livid!!!! I am being the one inconvenienced because I bought one year in advance, I was willing to pay the original $114.75, I paid off my credit card and closed the account!!!!! All of this while SOMEONE has had $600 of my money for almost 9 months. Lets see 6 to 8 weeks do you think those seats will still be available. I DOUBT IT!!!!! This is crap!!!! Ticketmaster has informed me that there is nothing they can do because it is the promotors decision. UGHHH!!!!!

  • On June29, 2014 I was advised by the Water Waste and Labor Department not to drink, cook, bathe or do anything else with the water in my home for 24hrs becasue of it's discoloration. So I attempted to get a refund for the two tickets I purchased earlier that same day for the Universal Soul Circus by calling Ticket Master. I spoke with someone by the name Eli who was just plain rude and unprofessional. When I made him aware of my delimma his response was "So what do you want me to do because you can't get your money back?". Not sure if I heard him correctly I replied excuse you. Of course he stated it again. This man started aurguing with me as if he had no care or concern. I was in total shock by his behavior and mannerism I just knew I was being pranked. I asked to speak with a surpervisor and he came right back to the phone stating " Hi this is Eli the supervisor. How may I help you?". I was too through then. I could not beieve the treament I was given. He then puts his co-worker on the phone to act as a supervisor too. They really put me through something, gave me a headache and made my pressure rise. I have never experienced any like this. I went through this ordeal for about a good 40 mins. Though you better believe I sent a nice ole' email about the ignorance that I endured. Needless to say I got my refund and my daughter and I still got the chance to see the show after purchasing them at the door. The price was much cheaper and the service there was excellent. By the way the show was amazing.

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