Total Wine & More is a privately owned retailer of wine, spirits, beer and related products. Customers commonly search for the Total Wine corporate office when they need the Bethesda headquarters address, corporate phone number, Customer Care, online-order assistance, rewards support, or a way to escalate an unresolved store complaint.
Total Wine Corporate Office and Headquarters Contact Information
- Company: Total Wine & More
- Owners and Founders: David Trone and Robert Trone
- Total Wine Corporate Office Address: 6600 Rockledge Drive, Bethesda, MD 20817, USA
- Total Wine Headquarters Phone Number: 1-301-795-1000
- Total Wine Customer Care: 1-855-328-9463
- Customer Care Hours: Monday through Sunday, 9:00 a.m.–12:00 a.m. ET
- Customer Care Email: cu**********@*******ne.com
- Corporate Mailing Address: Total Wine & More, Attn: Customer Care Center, 6600 Rockledge Drive, Bethesda, MD 20817
- Customer Service Center: Total Wine Customer Service
- Contact Page: Contact Total Wine & More
- Official Website: www.totalwine.com
About Total Wine & More
Total Wine & More was founded in 1991 by brothers David and Robert Trone, who opened their first wine store in Delaware. The privately owned business has expanded into the largest independent alcoholic-beverage retailer in the United States.
Total Wine currently reports 294 superstores across 30 states and the District of Columbia, supported by more than 11,000 employees. A typical store may carry more than 8,000 wines, 3,000 spirits and 2,500 beers, although product selection and alcohol-sale rules vary by location and state.
The company also offers accessories, gifts, educational information, in-store tastings, classes, pickup, delivery where available, online ordering and the &MORE Rewards program.
Who Owns Total Wine?
Total Wine & More is privately owned by brothers David and Robert Trone. Both are identified on the company’s official leadership page as owners.
Because Total Wine is privately held, it does not have a publicly traded stock symbol. The Total Wine & More retail business is associated with Retail Services and Systems, Inc. in company legal and regulatory materials.
Choose the Correct Total Wine Support Route
Calling Total Wine headquarters is not always the quickest way to resolve a shopping or account issue. Use the route that matches the problem:
- Recent store purchase: Begin with the customer service desk or store manager at the location where the purchase occurred.
- Online order or pickup: Check the order status through your account and contact Customer Care with the order number.
- Delivery problem: Keep the order confirmation, delivery details and photographs of missing or damaged items.
- Return or refund: Contact the store or Customer Care and retain the receipt and original payment information.
- &MORE Rewards or missing points: Use the official missing-points request or contact Customer Care. Total Wine advises allowing up to four days for points or rewards to appear.
- App or digital-offer problem: Save screenshots of the offer, account and error message before contacting support.
- Product availability: Contact the local store because inventories vary by location and state.
- Unresolved store complaint: Ask the store manager for assistance, then escalate to Customer Care if necessary.
- Corporate or vendor inquiry: Call the Bethesda corporate office at 1-301-795-1000.
How to Escalate a Total Wine Complaint
For most Total Wine complaints, follow these steps:
- Contact the store: Speak with the customer service desk, department manager or store manager.
- Gather documentation: Keep the receipt, order number, rewards information, promotional screenshots, product details and relevant photographs.
- Contact Customer Care: Call 1-855-328-9463 or email cu**********@*******ne.com.
- Request escalation: Ask that the issue be referred for district, regional or corporate review if the initial response does not resolve it.
- Write to headquarters: Send a concise written complaint to Total Wine & More, Attn: Customer Care Center, 6600 Rockledge Drive, Bethesda, MD 20817.
Provide the store location, transaction or order date, people already contacted, a factual explanation of the problem and the specific resolution requested.
Common Total Wine Complaints and Support Requests
Total Wine App and Digital Offers
Some customers report difficulty locating, activating or redeeming offers through the Total Wine app. Before an offer expires, save screenshots showing the promotion, requirements, account and participating store. Keep the receipt if the discount did not apply.
Ask the store manager for assistance while you are still at the location. If the store cannot correct the problem, contact Customer Care with the screenshots and transaction details.
&MORE Rewards and Missing Points
Rewards complaints can involve missing points, delayed rewards, account-access problems or purchases connected to the wrong account. Total Wine advises allowing up to four days for points or rewards to appear.
If they remain missing, use the official missing-points request or contact Customer Care. Do not post your complete account credentials publicly.
Product Availability and Inventory Requests
Product inventories vary by store because of local demand, distributor availability and state alcohol laws. If a specific wine, beer or spirit is unavailable, contact the local store with the complete product name, producer, size, vintage or package type.
A store may be able to confirm future availability, suggest another location or recommend an alternative, but availability and special-order options are not guaranteed.
Pickup, Delivery and Online Orders
Order complaints may involve substitutions, unavailable products, cancellations, delays, missing items or refunds. Keep the order number, confirmation, pickup or delivery time, receipt and photographs when relevant.
Alcohol orders are subject to identity, age and delivery-verification requirements. Availability and fulfillment options differ by location and jurisdiction.
Returns and Refunds
Return eligibility may depend on the product, condition, receipt, original payment method and applicable state law. Contact the store where the purchase occurred or Total Wine Customer Care before traveling if the return involves alcohol, a damaged product or an online order.
Employee or Store-Manager Complaints
For a service complaint, record the store location, department, date, approximate time and a factual description of the interaction. Ask the store manager for review before escalating to Customer Care.
Avoid posting employees’ full names or other private information publicly. Provide identifying details directly to Total Wine so the company can investigate.
Classes, Tastings and Events
Questions about classes, tastings, event cancellations, refunds or age requirements should generally be directed to the store hosting the event. Event availability and rules can differ by location.
Total Wine Reviews and Feedback
Current reader-submitted feedback on CorporateOfficeHeadquarters.com includes a complaint about difficulty using app-based discounts and a request for improved availability of a particular imported beer.
These reviews represent individual customer experiences and may not reflect every Total Wine location. App performance, inventory, staffing, product availability and management responses can vary by store and jurisdiction.
Total Wine Competitors
Total Wine competes with specialty beverage retailers, independent liquor stores, warehouse clubs, online alcohol marketplaces and supermarkets that sell beer, wine or spirits where permitted.
Related corporate office pages include Publix, Kroger, Heinen’s, Smart & Final and Harris Teeter.
Other competitors can include BevMo!, ABC Fine Wine & Spirits, Binny’s Beverage Depot, Spec’s, Costco, Sam’s Club, Wine.com, local bottle shops and independent liquor stores.
Frequently Asked Questions
Where is the Total Wine corporate office?
The Total Wine & More corporate office is located at 6600 Rockledge Drive, Bethesda, MD 20817.
Where is Total Wine headquarters?
Total Wine headquarters is in Bethesda, Maryland. The company’s official Customer Care mailing address is 6600 Rockledge Drive, Bethesda, MD 20817.
What is the Total Wine corporate office phone number?
The Total Wine Bethesda headquarters phone number is 1-301-795-1000. Customers needing order, rewards, return or store assistance should call Customer Care at 1-855-328-9463.
What are Total Wine Customer Care’s hours?
Total Wine lists Customer Care hours as Monday through Sunday, 9:00 a.m.–12:00 a.m. ET.
Who owns Total Wine & More?
Total Wine & More is privately owned by its founders, brothers David and Robert Trone.
How do I make a complaint to Total Wine?
Begin with the manager of the store involved. If the matter remains unresolved, contact Customer Care and provide the store, transaction, order and complaint details. Ask for additional escalation when necessary.
How do I report missing Total Wine rewards points?
Allow up to four days for points or rewards to appear. If they remain missing, use the official missing-points request or contact Customer Care with the receipt and rewards-account information.
How do I check a Total Wine order?
Sign in to your Total Wine account and use the order-status tool. Customer Care can also assist when provided with the order number and contact information used for the purchase.
Can Total Wine ship or deliver alcohol everywhere?
No. Shipping, pickup, delivery and available product categories depend on state and local alcohol laws, store inventory and age-verification requirements.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers and complaint-escalation information since 2007. We distinguish official company contact information from reader-submitted reviews and help customers identify the appropriate store, Customer Care or corporate route.
Page Update Note
This page was reviewed and updated on August 4, 2026 to verify Total Wine’s Bethesda headquarters address, Customer Care number and hours, current ownership, company size, product selection, order and rewards support, complaint routes and reader feedback topics.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational website and is not affiliated with Total Wine & More, Retail Services and Systems, Inc., David Trone, Robert Trone or any Total Wine store. This page is provided for corporate-contact, review and complaint-information purposes. Alcohol laws, prices, promotions, return policies, inventory, delivery areas, rewards programs and services vary by location and may change.
Share Your Total Wine Experience
Have you contacted a Total Wine store manager, Customer Care or the Bethesda corporate office? Share your experience below, including the store location, general issue, contact route used and whether the matter was resolved.
Do not post rewards credentials, order-account passwords, payment information, identification documents, home addresses, telephone numbers, employee private information or other sensitive details in a public review.