Smart & Final corporate office is headquartered at 600 Citadel Drive in Commerce, California. This guide provides the Smart and Final headquarters address, corporate phone number, customer service, Human Resources, business-account resources, return information, gift-card support, and verified official links.
Smart & Final Corporate Office and Headquarters Information
- Company: Smart & Final Stores LLC
- Smart & Final Corporate Address: 600 Citadel Drive, Commerce, CA 90040, USA
- Smart & Final Corporate Phone Number: 1-323-869-7500
- Smart & Final Customer Service Phone Number: 1-800-894-0511
- General Customer Relations Hours: Monday through Friday, 8:00 a.m. to 5:00 p.m.
- Online and Digital Support Hours: Monday through Friday, 8:00 a.m. to 7:00 p.m.; Saturday and Sunday, 10:00 a.m. to 3:00 p.m.
- Smart & Final Customer Service Email: Smart & Final requests that customers use its official contact form. Online accessibility and digital assistance is also available at sf*************@***********al.com.
- Smart & Final Human Resources Phone Number: 1-800-427-3443
- Employment HR Mailing Address: P.O. Box 512377, Los Angeles, CA 90051-0377
- Employment HR Fax: 1-888-881-1365
- Smart & Final Gift Card Balance: 1-888-336-4414
- Store Locator: Smart & Final Store Locator
- Official Website: SmartandFinal.com
- Parent Company: Chedraui USA, a subsidiary of Grupo Comercial Chedraui
Important: The corporate switchboard and customer-service department serve different purposes. Store complaints, pricing concerns, pickup problems, delivery issues, duplicate receipts, refunds, and digital-account questions should generally begin with customer service at 1-800-894-0511 or the official contact form.
Smart & Final Customer Support Routes
| Reason for Assistance | Recommended Route | Information to Provide |
|---|---|---|
| Store complaint or employee compliment | Store manager, followed by 1-800-894-0511 or the contact form | Store number, location, date, time and receipt |
| Pickup, delivery or online-order problem | Online support, live chat or sf*************@***********al.com | Order number, account email and affected items |
| Return, refund or pricing issue | The original store, followed by customer service if unresolved | Receipt, payment method, item and shelf-price evidence |
| Duplicate receipt or payment concern | Online support or the Receipt Portal | Transaction date, store, payment card details with sensitive digits concealed, and order or receipt number |
| SmartAdvantage or digital coupons | Digital Coupon FAQs | Account email, SmartAdvantage barcode and coupon information |
| Business resale or tax-exempt account | Business Resale Account Application | Business and resale-certificate information |
| Gift-card balance or history | 1-888-336-4414 | Gift-card number; do not post it publicly |
| Employment or Human Resources | 1-800-427-3443 or the Careers page | Applicant, position or employment information |
| Product recall | Smart & Final Product Recalls | UPC, item number, lot code and best-by date |
Smart & Final Complaint Escalation
- Start with the store: Ask for the store manager when the issue involves pricing, employee conduct, product quality, cleanliness, a return, or an in-store transaction.
- Use customer relations: Call 1-800-894-0511, use live chat, or submit the official contact form.
- Request a case number: Keep the case or reference number, the representative’s name, and the date of each conversation.
- Escalate unresolved matters: Ask customer relations to forward the matter to the district or regional team responsible for the store.
- Write to the corporate office: For a documented unresolved matter, send concise correspondence to Smart & Final Stores LLC, 600 Citadel Drive, Commerce, CA 90040.
Information to Gather Before Filing a Complaint
- Store number and complete location
- Date and approximate time of the incident
- Receipt, transaction or online order number
- Product name, item number, UPC and lot code when applicable
- Photographs of the product, shelf tag, advertised price or damage
- Names or descriptions of employees already contacted
- A clear explanation of the resolution being requested
A concise, factual timeline normally helps the support team investigate more efficiently. Do not include complete payment-card numbers, passwords, government identification numbers or gift-card codes in a public comment.
Smart & Final Returns and Price Scan Guarantee
Smart & Final states that qualifying products may be returned or exchanged under its satisfaction guarantee. Proof of purchase and identification may be required, and refunds are generally issued to the original payment method. Restrictions can apply to seasonal merchandise, equipment, checks, appliances, alcoholic beverages and other regulated products.
For qualifying no-receipt returns valued above $5, the store policy indicates that the refund may be issued on a Smart & Final gift card. Defective appliances generally must be exchanged within 14 days with the original receipt.
Under the company’s Price Scan Guarantee, a customer charged more than the published or shelf price may qualify to receive one of the affected items free. Limits and exclusions apply, including exclusions for liquor and dairy products. Customers should preserve the receipt and, when possible, photograph the shelf tag before requesting a correction.
Review the complete Smart & Final policy FAQs because eligibility can depend on the product, payment method and applicable law.
Smart & Final Pickup, Delivery and Online Orders
Pickup and delivery concerns should be reported promptly through online support. Common issues include missing products, substitutions, damaged or spoiled merchandise, incorrect charges, delayed orders and authorization holds.
- Store Pickup: Review the Store Pickup FAQs.
- Same-Day Delivery: Review the Same-Day Delivery FAQs.
- Large Orders: Review the Large Order Delivery FAQs.
- Online Support: Email sf*************@***********al.com or use live chat during published support hours.
Temporary authorization holds may differ from the final order total when products are substituted, unavailable or sold by weight. The time required to release a hold is often controlled by the customer’s bank or card issuer.
SmartAdvantage, Digital Coupons and Business Accounts
SmartAdvantage supports both individual shoppers and qualifying business or organization partners. Customers can create an account, access digital receipts, clip digital coupons and use a SmartAdvantage barcode at participating stores.
Digital coupons can be clipped through the Smart & Final website or app. Customers without a smartphone may be able to print their SmartAdvantage barcode after clipping coupons online. Digital coupons generally cannot be redeemed through third-party marketplaces such as Instacart, DoorDash or Shipt.
Business customers seeking resale or tax-exempt purchasing privileges should use the official business resale application. The previously published Smart Advantage telephone number is not listed as the primary route on the current official support pages.
Smart & Final Gift Cards and Receipt Assistance
Customers can check a Smart & Final gift-card balance and transaction history by calling 1-888-336-4414. Keep the card number private and provide it only through a verified Smart & Final or authorized gift-card support channel.
For duplicate receipts, online-order receipts or payment discrepancies, use the official Receipt Portal or contact online support. Have the store location, transaction date, approximate amount and order or receipt number available.
Smart & Final Product Quality and Recalls
For a spoiled, damaged, mislabeled or potentially unsafe product, stop using the product and preserve the packaging. Record the UPC, item number, lot code and best-by date before returning it or contacting customer service.
Current notices are published on the Smart & Final Product Recalls page. Follow the disposal or return instructions in the applicable recall notice.
Smart & Final Careers and Human Resources
Smart & Final employment opportunities include retail-store, store-support-center and supply-chain positions. Applicants can review openings through the company’s official careers page.
The published Employment Human Resources phone number is 1-800-427-3443. Current employees should also use their internal management or employee-support channels for payroll, benefits, scheduling and workplace concerns.
Smart & Final Company Overview and Ownership
Smart & Final traces its history to 1871. The company operates a smaller warehouse-style grocery format serving households, restaurants, businesses, nonprofit organizations and other customers without requiring a warehouse-club membership.
The stores offer groceries, fresh products, household merchandise, food-service supplies and thousands of club-sized items. Private-label brands include First Street, Sun Harvest and Simply Value.
Smart & Final is part of Chedraui USA, which also operates El Super and Fiesta Mart. Chedraui USA is a subsidiary of Mexico-based Grupo Comercial Chedraui.
Smart & Final Review and Complaint Themes
Individual reviews previously submitted on this page have described concerns involving receipt copies, transaction totals, shelf prices that allegedly differed from register prices, the Price Scan Guarantee, and difficulty reaching store management. These comments represent individual customer experiences and should not be interpreted as findings about every Smart & Final location.
Readers can make their reviews more useful by including the store location, visit date, department involved, whether management was contacted and how the company responded. Please omit private account and payment information.
Smart & Final Competitors and Related Corporate Offices
Smart & Final competes with warehouse clubs, restaurant-supply retailers, discount grocers and conventional supermarkets. Related Corporate Office Headquarters pages include:
- Costco Corporate Office
- Sam’s Club Corporate Office
- BJ’s Wholesale Club Corporate Office
- Restaurant Depot Corporate Office
- Grocery Outlet Corporate Office
- Fiesta Mart Corporate Office – another Chedraui USA retail banner
Official Smart & Final Resources
- Customer Service and Contact Form
- Help Center
- General FAQs
- Store Policies and Returns
- Pickup FAQs
- Delivery FAQs
- Digital Coupon FAQs
- Receipt Portal
- Business Resale Account
- Careers and Employment HR
- Product Recalls
- Accessibility Support
- Privacy Policy
Smart & Final Corporate Office FAQs
Where is the Smart and Final corporate office?
Smart & Final headquarters is located at 600 Citadel Drive, Commerce, CA 90040.
What is the Smart and Final corporate phone number?
The Smart & Final corporate office phone number is 1-323-869-7500.
What is the Smart and Final customer service phone number?
Customers can call Smart & Final customer service at 1-800-894-0511.
Does Smart & Final have a customer service email?
Smart & Final asks customers to use its official online contact form for general inquiries. Online and accessibility support is available at sf*************@***********al.com.
How do I file a complaint with Smart & Final?
Begin with the store manager for an in-store problem. If the issue remains unresolved, call customer service or submit the official contact form and request a reference number. Ask for district or regional escalation when appropriate.
What is the Smart and Final HR phone number?
The published Employment Human Resources phone number is 1-800-427-3443.
What is located at 600 Citadel Drive in Commerce, California?
600 Citadel Drive is the listed Smart & Final corporate headquarters address.
What is Smart & Final’s return policy?
Qualifying items may be returned or exchanged under the company’s satisfaction guarantee. Proof of purchase, identification, product restrictions and payment-method rules may apply.
Does Smart & Final have a Price Scan Guarantee?
Yes. A customer charged more than the shelf or published price may qualify to receive one affected item free. Limits and exclusions apply, including exclusions for liquor and dairy.
How do I check a Smart & Final gift-card balance?
Call 1-888-336-4414 to check a gift-card balance or review its transaction history.
Does Smart & Final offer business accounts?
Yes. SmartAdvantage and business resale resources are available for qualifying businesses and organizations. Applications should be submitted through the official Smart & Final website.
Who owns Smart & Final?
Smart & Final is part of Chedraui USA, a subsidiary of Grupo Comercial Chedraui.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, customer-service contacts, complaint routes, and company information for more than a decade. Information can change, so readers are encouraged to confirm time-sensitive policies and department hours through the linked official company resources.
Page Update Note
Updated August 5, 2026: The Commerce headquarters address and corporate phone number were confirmed; current customer-service hours, contact routes, Employment Human Resources number, gift-card assistance, store policies, Price Scan Guarantee, pickup and delivery support, business-account resources, product recalls and ownership information were added. An outdated Smart Advantage phone number and an unsupported general customer-relations email address were removed.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Smart & Final Stores LLC, Chedraui USA or Grupo Comercial Chedraui. This page is provided for informational purposes and as an independent platform for customer reviews, complaints, compliments and feedback. Corporate policies, telephone numbers, addresses and support hours may change.
Smart & Final Complaints, Reviews and Feedback
Have you shopped at Smart & Final or worked with its business services? Share your experience with product selection, pricing, digital coupons, pickup, delivery, store cleanliness, employee service, returns or corporate customer support in the comments below. Include the store location and the company’s response when helpful, but do not post private account, payment-card, gift-card or employment information.