Turkey Hill Dairy is an American ice cream, frozen-dessert and refrigerated-drink company headquartered in Conestoga, Pennsylvania. Founded by Armor Frey in 1931, the company is known for its ice cream, iced tea, fruit drinks and dairy beverages. Turkey Hill Dairy is a separate business from the Turkey Hill Minit Markets convenience-store chain.
Turkey Hill Dairy Corporate Office and Headquarters Information
- Company: Turkey Hill Dairy
- Turkey Hill Dairy Headquarters Address: 2601 River Road, Conestoga, PA 17516, USA
- Published Main Office Phone Number: 1-717-872-5461
- Turkey Hill Dairy Consumer Service: 1-800-693-2479 or 1-800-MY-DAIRY
- Consumer-Service Hours: The current official contact page does not publish standard telephone hours.
- Chief Executive Officer: Andy Jacobs
- Founder: Armor Frey
- Founded: 1931
- Employees: Approximately 800 associates, according to Turkey Hill’s careers information
- Official Website: TurkeyHill.com
- Official Contact Form: Contact Turkey Hill Dairy
- Product Locator: Turkey Hill Where to Buy
- Careers: Turkey Hill Current Openings
Turkey Hill Corporate Office Versus Consumer Service
Turkey Hill Dairy’s corporate headquarters supports company-wide functions such as:
- Executive leadership and business strategy
- Manufacturing and distribution oversight
- Food quality and safety programs
- Sales and retail partnerships
- Marketing and brand management
- Finance, legal and administrative matters
- Corporate employment and Human Resources
- Higher-level unresolved matters
Most individual product questions and complaints should begin with Turkey Hill Consumer Relations at 1-800-693-2479 or the official online contact form.
Consumer Relations can assist with concerns involving:
- Ice cream flavor, texture or consistency
- Melted, refrozen or icy products
- Broken or improperly sealed containers
- Incorrect products or flavors
- Product freshness
- Foreign material
- Ingredient, allergen or nutrition questions
- Iced tea, fruit drink or dairy-drink quality
- Product availability
- General compliments and feedback
How to File a Turkey Hill Dairy Complaint
Turkey Hill accepts consumer complaints by telephone, mail and through its official contact form:
- Telephone: 1-800-693-2479
- Online: Turkey Hill Dairy Contact Form
- Mail: Turkey Hill Dairy, 2601 River Road, Conestoga, PA 17516
For a product complaint, provide as much of the following information as possible:
- The complete product name and flavor
- The container or bottle size
- The sell-by or best-by date
- The package or production code
- The complete UPC or barcode
- The store name and location
- The date of purchase
- A copy of the receipt, when available
- Photographs of the product and packaging
- A concise description of the problem
- How the product was transported and stored
- Whether anyone consumed the product or experienced symptoms
Turkey Hill’s online form specifically requests the sell-by date, package code and UPC when a message concerns a container of Turkey Hill product. These codes help the company identify the relevant production information.
Before Discarding a Product
Keep the original container, remaining product, lid, package codes and receipt until Turkey Hill provides instructions. Photographs should clearly show:
- The front of the package
- The UPC or barcode
- The sell-by date
- The package or production code
- Any broken seal, visible defect or foreign material
Do not mail ice cream, refrigerated beverages, opened containers or foreign material to the Conestoga headquarters unless Turkey Hill provides appropriate preservation and shipping instructions.
How to Escalate an Unresolved Turkey Hill Complaint
If Turkey Hill’s initial response does not resolve the issue:
- Keep the case or reference number provided by Consumer Relations.
- Record the date, time and method of each contact.
- Retain the package codes, receipt, photographs and correspondence.
- Explain what response has already been provided.
- State the reasonable resolution you are requesting.
- Ask whether a supervisor or quality-assurance representative can review the matter.
- Use the corporate mailing address for a written escalation when appropriate.
A written escalation should be concise and should include copies rather than original receipts, photographs or other important documentation.
Do not publish your home address, telephone number, personal email address, case number, payment information, medical records or unredacted receipts in a public review.
Retailer Refunds Versus Turkey Hill Product Complaints
Contact the retailer when the issue concerns:
- An incorrect shelf or register price
- A grocery delivery or pickup problem
- A retailer’s refund or exchange policy
- A product that was left unrefrigerated by the store or delivery service
- A missing item from an online grocery order
Contact Turkey Hill when the concern involves:
- Product manufacturing or quality
- A broken or incomplete seal
- Incorrect contents
- Ingredients, allergens or nutrition labeling
- A package or production-code investigation
- Foreign material or a possible food-safety issue
- General brand feedback
The retailer may control the immediate purchase refund, while Turkey Hill may need the package codes to conduct a manufacturing or distribution investigation.
Turkey Hill Product Availability
Not every retailer carries every Turkey Hill flavor, drink or package size. Consumers can search by product, category, ZIP code or city using the official Turkey Hill product locator.
Current product categories include:
- Ice cream and frozen desserts
- Simply Natural ice cream
- No-sugar-added products
- Sherbet
- Iced tea
- Fruit drinks
- Dairy drinks
- Seasonal beverages and frozen products
Inventory information can change. Consumers may wish to contact the retailer before making a special trip for a particular flavor or size.
Turkey Hill Dairy History and Ownership
Turkey Hill Dairy traces its history to 1931, when Armor Frey began selling milk to neighbors from his touring sedan during the Great Depression. In 1947, his sons Glenn, Emerson and Charles Frey purchased the business.
The dairy expanded its ice cream production in 1980 and began selling ice cream through Philadelphia-area stores in 1981. The brand later expanded into additional frozen-dessert and refrigerated-drink markets.
Turkey Hill was owned by Kroger for more than 30 years. An affiliate of Peak Rock Capital acquired the dairy from Kroger in 2019, after which Turkey Hill began operating as a stand-alone company. Therefore, the company should no longer be described as family-owned or as a Kroger subsidiary.
Turkey Hill identified Andy Jacobs as its CEO in a June 2026 company announcement. John Cox, listed in the previous post, retired as president and CEO in 2019.
Turkey Hill Dairy Employment
Turkey Hill’s careers information states that the company employs approximately 800 associates in areas including:
- Production and manufacturing
- Warehouse operations
- Distribution and commercial driving
- Quality assurance
- Maintenance
- Research and development
- Sales and marketing
- Accounting and finance
- Information systems
- Administration and customer service
Current positions are listed on the Turkey Hill careers page. Turkey Hill states that it cannot provide individual application-status updates by telephone because of the volume of applications received.
Turkey Hill Competitors and Related Companies
Turkey Hill competes with national and regional ice cream, frozen-dessert and beverage brands, including Ben & Jerry’s, Breyers, Blue Bell Creameries, Blue Bunny, Friendly’s, Häagen-Dazs and private-label grocery brands.
Related COH company pages include:
- Ben & Jerry’s Corporate Office
- Baskin-Robbins Corporate Office
- Unilever Corporate Office
- General Mills Corporate Office
Frequently Asked Questions
Where is Turkey Hill Dairy headquartered?
Turkey Hill Dairy is headquartered at 2601 River Road, Conestoga, PA 17516.
What is the Turkey Hill customer-service number?
Turkey Hill Dairy Consumer Relations can be reached at 1-800-693-2479, also presented as 1-800-MY-DAIRY.
What are Turkey Hill’s customer-service hours?
The current official contact page does not publish standard telephone hours. Support availability may vary by day and holiday.
Can I submit a Turkey Hill complaint online?
Yes. Consumers can submit a complaint, question or compliment through the official Turkey Hill contact form.
Is Turkey Hill Dairy the same company as Turkey Hill Minit Markets?
No. Turkey Hill Dairy and Turkey Hill Minit Markets are separately owned businesses. Convenience-store, fuel and SmartRewards concerns should be directed to Turkey Hill Convenience Stores or 1-888-200-6211.
Who is the CEO of Turkey Hill Dairy?
Andy Jacobs is the current CEO identified by Turkey Hill Dairy. John Cox retired as president and CEO in 2019.
Is Turkey Hill still owned by Kroger?
No. An affiliate of Peak Rock Capital acquired Turkey Hill Dairy from Kroger in 2019, and Turkey Hill subsequently began operating as a stand-alone company.
Is Turkey Hill Dairy family-owned?
No. Turkey Hill began as the Frey family’s dairy, but the current company should not be described as family-owned.
How can I locate a particular Turkey Hill flavor?
Use the Turkey Hill product locator to search by product, category and location. Because inventory changes, confirm availability with the retailer before visiting.
Does Turkey Hill offer manufacturer coupons?
Turkey Hill’s official frequently asked questions state that the company stopped offering manufacturer coupons, including digital and mailed coupons, in 2021. Promotions may occasionally be offered through Turkey Hill Nation.
Can I tour the Turkey Hill Dairy production plant?
Turkey Hill says it does not currently offer public plant tours. The separate Turkey Hill Experience attraction in Columbia, Pennsylvania, provides exhibits about the company, ice cream and iced tea production.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, published telephone numbers, leadership information and official consumer resources. For this update, Turkey Hill’s address, consumer number, CEO, company history, careers information and separation from Turkey Hill Minit Markets were checked against official company sources and current business listings.
Contact information and company leadership can change. Consumers should also verify time-sensitive information through Turkey Hill’s official website and current product packaging.
Share Your Turkey Hill Complaint, Review or Feedback
Have you purchased Turkey Hill ice cream or drinks or contacted Turkey Hill Consumer Relations? Share your experience below.
- Rate Turkey Hill: Provide a rating from 1 to 5 stars.
- Write a Review: Describe the product, customer-service response and whether the issue was resolved.
- Upload Photos: Add relevant product or packaging photographs after removing personal information.
If your experience involved a Turkey Hill convenience store, clearly state that it concerns Turkey Hill Minit Markets rather than Turkey Hill Dairy.
Disclaimer
CorporateOfficeHeadquarters.com is an independent website and is not affiliated with Turkey Hill Dairy, Peak Rock Capital, Kroger or Turkey Hill Minit Markets. Company names and trademarks belong to their respective owners. This page is provided for general informational purposes and as a platform for consumer reviews, complaints, ratings and feedback. For official assistance, contact the appropriate company directly.