Valero Corporate Office: Headquarters, Address & Phone 

Need the correct Valero corporate office address or a way to escalate a station, credit-card or ValeroPay+ complaint? Valero uses different contact routes for corporate matters, branded-station concerns, credit cards and payment apps. The number previously presented as general customer service is not Valero’s current consumer-assistance number.

Valero Corporate Office and Headquarters Information

Choose the Correct Valero Contact Route

How to Report a Valero Station Complaint

For a complaint involving fuel, a pump, a receipt, pricing, an employee, cleanliness, store conditions, a car wash or a payment problem, begin with the manager at the specific station when possible.

If the issue is not resolved locally, contact Valero Branded Consumer Relations at 1-866-297-6093 or Cu*************@****ro.com. Include enough information to identify the location and transaction.

• Station name and complete address
• Date and approximate time of the visit
• Pump number or register location
• Type and amount of fuel purchased
• Amount charged
• Receipt or transaction reference with payment details masked
• Name or job title of the local manager contacted
• A concise description of the problem
• The resolution requested

Valero markets fuel through branded distributors and retail locations. Identifying the exact station is important because a store-level concern may require involvement from the local operator as well as Valero’s consumer-relations team.

Valero Credit-Card Support

Valero credit-card customers can call 1-800-333-3560 for payments, account assistance, credit-limit review and lost, stolen or damaged cards.

Valero states that its automated telephone system can handle replacement-card requests 24 hours a day. Personalized credit-card assistance is listed as available Monday through Friday from 8 a.m. to 5:30 p.m. Central Time.

If a card is lost or stolen, contact the credit-card department promptly. Do not publish the full card number, account number, security code, payment details or online sign-in information in a public review.

ValeroPay+ and ValuePay Support

Valero provides separate support for its payment programs:

• ValeroPay+: Call 1-888-682-5376 or email Va***********@****ro.com.
• Valero ValuePay: Call 1-833-900-1569 or email Va************@*********ks.com.

For app, payment or discount problems, keep screenshots of error messages, the station address, transaction date, pump number and any support case number. Do not include bank-account credentials or full payment information in ordinary email or public comments.

How to Escalate a Complaint to Valero Corporate Office

1. Start with the correct department. Use station consumer assistance, credit-card support, ValeroPay+ support or ValuePay support rather than the corporate switchboard.
2. Contact the local station when appropriate. Ask for the manager and record the date, time and response.
3. Save the support record. Keep case numbers, emails, receipts, app screenshots and notes from calls.
4. Request escalation. Ask for review by a supervisor or the department responsible for the station, card or payment service.
5. State the requested outcome. Explain whether you are requesting a charge review, refund, corrected receipt, app correction, station follow-up or written response.
6. Use the corporate address for an unresolved company-level concern. Include copies rather than original receipts or documents and reference all previous case numbers.

Corporate correspondence may be addressed to:

Valero Energy Corporation
One Valero Way
San Antonio, TX 78249

For an immediate fire, fuel spill, medical emergency, threatening situation or other danger, move to a safe location and call 911. Do not rely on a corporate-office phone call for emergency response.

About Valero Energy Corporation

Valero was founded in San Antonio in 1980 and incorporated in Delaware in 1981. The company manufactures and markets petroleum-based and low-carbon liquid transportation fuels and petrochemical products.

Valero’s current company information describes operations that include 14 petroleum refineries in the United States, Canada and the United Kingdom, along with 12 ethanol plants in the United States. Valero is also a joint-venture member in Diamond Green Diesel, which operates two low-carbon fuel plants in the Gulf Coast region.

The company organizes its operations through refining, renewable diesel and ethanol business segments. Products include gasoline, diesel, jet fuel, ethanol, renewable diesel, sustainable aviation fuel, petrochemical feedstocks and other specialty products.

Valero Competitors and Related Corporate Offices

Valero competes with other refining, fuel-marketing and energy companies, including Chevron, ExxonMobil, Marathon Petroleum, Phillips 66, Shell and BP.

Readers researching San Antonio and other Texas headquarters may also visit the Corporate Offices in Texas directory.

Frequently Asked Questions About Valero Corporate Office

Where is Valero headquarters?

Valero Energy Corporation is headquartered at One Valero Way, San Antonio, TX 78249.

What is the Valero corporate office phone number?

Valero’s corporate phone number is 1-210-345-2000.

What is the Valero complaints department phone number?

Valero does not publish one general complaints-department number. For a branded-station concern, call consumer assistance at 1-866-297-6093. Credit-card and payment-app complaints have separate support numbers.

Is 1-800-333-3377 Valero customer service?

No. Valero currently publishes that number for employment-related accommodation requests. It should not be presented as general customer service or a consumer complaints department.

What is the Valero credit-card phone number?

Call 1-800-333-3560 for Valero credit-card payments, account assistance and lost, stolen or damaged cards.

How do I complain about a Valero gas station?

Contact the station manager first when possible. If the issue remains unresolved, call 1-866-297-6093 or email Cu*************@****ro.com. Include the station address, visit date, pump number and transaction information.

How do I contact ValeroPay+?

Call 1-888-682-5376 or email Va***********@****ro.com.

How many refineries does Valero operate?

Valero’s current official company pages state that it owns 14 petroleum refineries in the United States, Canada and the United Kingdom.

Can CorporateOfficeHeadquarters.com resolve a Valero complaint?

No. CorporateOfficeHeadquarters.com is an independent information and review website. Valero, the local station operator, the applicable card issuer or the payment-service provider must address the complaint.

Related Valero Resources

• Official Valero Contact Page
• Valero Station Locator and Consumer Assistance
• Valero Credit Card and Payment Support
• Valero Corporate Offices
• Valero Investor Resources
• Chevron Corporate Office
• ExxonMobil Corporate Office
• Marathon Petroleum Corporate Office

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate-office addresses, headquarters phone numbers, complaint routes and public review forums for major companies. Information is reviewed against official company pages, corporate filings and current support resources when available.

Page Update Note

This Valero corporate office page was updated on August 17, 2026, to verify the San Antonio headquarters, correct the consumer-assistance number, add credit-card and payment-app contacts, update company operations and clarify how to escalate a station or corporate complaint.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Valero Energy Corporation, DSRM National Bank, ValeroPay+, ValuePay, any Valero distributor, station operator, retailer or related company. This content is for informational, complaint and review purposes only.

Addresses, phone numbers, operating information, support options and program terms can change. Verify important information through Valero’s official website before sending documents, disclosing account information or making financial decisions.

Valero Corporate Office Complaints, Reviews and Feedback

Have you contacted Valero’s corporate office, a branded station, consumer assistance, credit-card support, ValeroPay+ or ValuePay? Share your experience below. Helpful reviews identify the station or service involved, the support route used, the current case status and whether the issue was resolved.