Reach Wegmans Corporate Office Headquarters 

Wegmans, Shame on you for being open Easter Sunday. I am sure your corporate employees were home with loved ones and hopefully most were able to attend church. Happy Easter. God is Love.

Wegman’s, Variety Organic Ice Cream. Hi, I shop at Wegmans every week and love to see the variety of certain organic products, my problem would be that you don’t carry your organic ice cream product in quarts (48 Onces) and only carry them pint size with not much options in flavor which is problematic when trying to plan out an ice cream birthday party and not having this option available to you. In addition, the price range for each pint is also a bit pricy. Wegman’s also doesn’tcarry other brands of organic ice cream which is disappointing. I hope that you can look into this and possibly add more options of quart size organic ice cream to your inventory as I believe this well add revenue to Wegmans.

Wegmans, Issues Accessing Account. I was trying to delete my account using my cellphone because I suspected there were issues with it. I followed all the steps, including entering my email, password, and verification code, which the site accepted. However, the system still wouldn’t let me reset my password. Just three weeks ago, I reset my account password and successfully purchased groceries, so this was confusing. I called the help center, and Erika asked for my phone number. She then told me the number didn’t match the name I provided and that my email wasn’t in the system. This didn’t make sense since I had recently updated my account and made a purchase. She also said my phone number was associated with my husband’s account and someone else’s account but refused to share the other individual’s name or email. I asked her to freeze my account or remove my number until the matter could be resolved. Manager Eve refused to take action and ended the call abruptly without resolving anything. I still haven’t received a follow-up, and the lack of professionalism and courtesy is extremely disappointing.

Wegmans, I am writing to express my concern about an incident that occurred at the Manalapan, NJ location on 11/15/24 around 2:30 PM. While using the self-checkout, I felt unfairly singled out by two employees. Although multiple customers were using the self-checkout lanes, these employees specifically focused their attention on me. I had only four items, yet both employees left their positions to stand closely and monitor my every move, while seemingly ignoring other customers nearby. This is not the first time I’ve encountered this type of treatment at this location, but I had not filed a complaint until now. Today, I recorded the incident, which clearly shows the inappropriate behavior by your staff. This experience was upsetting and made me feel unwelcome. I strongly urge Wegmans to address this issue and ensure your staff is trained to provide consistent, respectful treatment to all customers. Thank you.

Rude Employee Approached Me! This afternoon at your Bridgewater New Jersey bakery(I’m not sure she actually worked at the bakery or was another type of employee that was walking around) (I’m sure it’s on video) at approximately 1:30 PM, an employee female, approximately 6foot+ handed me a half a loaf of bread that I changed my mind on purchasing and had placed down. She handed it to me and asked me to please return the product where I originally got it from which was on the other side of the store! Omg, In all my 60 years of shopping, I’ve never had an employee at any supermarket ever do something like this.

If this was a perishable or anything refrigerated, I certainly would’ve walked back and returned the product, but since it was a sealed loaf of bread and I was in a rush, I didn’t think it would be a big deal to leave it with the other bread and somebody else in the store or eventually put it in its right place.

I spend over $10,000 a year at Wegmans. I checked out the small amount of groceries that I had and went to your customer service counter to complain. So they are aware of it hopefully the disgruntled employee improves. Worst off when other employees see and follow her example this is how the quality of customer service plummets.

Just an FYI, I walked several steps away and placed the loaf of bread in the refrigerated fruit area next to the bakery and checked out.