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  • Xfinity Corporate Office Headquarters & Contact Information

Xfinity Corporate Office Headquarters & Contact Information 

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Xfinity Corporate Office Headquarters & Contact Information

Xfinity is a consumer services brand of Comcast Corporation, providing cable television, internet, mobile, and home phone services across the United States. Xfinity is widely recognized for residential and business connectivity solutions.

The Xfinity corporate office operates under Comcast Corporation, which oversees corporate governance, customer support strategy, network operations, and regulatory compliance for the Xfinity brand.

Xfinity corporate office headquarters

How to Contact Xfinity Corporate Office

Xfinity Corporate Structure and Operations

Xfinity is a brand of Comcast Corporation, one of the largest telecommunications and media companies in the United States. Comcast manages network infrastructure, customer service operations, and corporate strategy for Xfinity’s internet, cable, and mobile services.

Common Concerns and Feedback

Customer feedback related to Xfinity often includes billing questions, service outages, equipment issues, and customer support experiences. As a large telecommunications provider, Xfinity directs most support requests through its official online and phone-based customer service channels.

Frequently Asked Questions (FAQs)

Where is Xfinity headquartered?
Xfinity operates under Comcast Corporation, which is headquartered in Philadelphia, Pennsylvania.

Who owns Xfinity?
Xfinity is owned by Comcast Corporation.

Does Xfinity have a corporate phone number?
Xfinity manages customer service primarily through its official support channels rather than a single corporate phone number.

How do I contact Xfinity customer support?
Customer support is available through the Xfinity Support website, mobile app, and authorized phone channels.

Is Xfinity part of Comcast?
Yes. Xfinity is a consumer services brand operated by Comcast Corporation.

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Share Your Experience with Xfinity

Have you used Xfinity services or interacted with its customer support or corporate teams? Share your experience by leaving a review or rating below. Your feedback helps others learn more about Xfinity.

For a broader directory organized by industry, visit our

Corporate Office Headquarters by Industry
 page.

Disclaimer

CorporateOfficeHeadquarters.com is an independent platform providing corporate contact information and a space for user reviews. This website is not affiliated with Xfinity or Comcast Corporation.

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Xfinity Unresolved Disappointing Experience

May 29, 2025

Xfinity, Misleading Contract and Terrible Customer Service. I recently called Xfinity after receiving a notice that I had suddenly used 75% of my data. As a loyal customer for nearly 40 years, I wanted to understand why this was happening and what options were available. I made it very clear to the representative that I could not afford to pay any more money. The agent offered to review my plan and said he could upgrade it. He also insisted we needed a new router and assured me it would not cost anything extra. At no point did he mention a 24-month contract—yet two weeks later, I discover I’ve been locked into one! I never agreed to a long-term contract, and now I’m wondering what other terms were slipped into this new agreement without my knowledge. Adding to the frustration, I couldn’t speak with a U.S.-based representative. All calls were routed overseas, and after waiting over 50 minutes to speak with a supervisor, I gave up and called their corporate number. This is unacceptable, especially for a long-time customer. Where is the transparency? Where is the accountability? Corporations like Xfinity continue to operate without proper oversight, and customers are paying the price.

D S

Response from Corporate Office Headquarters

Request a Contract Review and Cancellation Without Penalty: Call Xfinity and firmly request that they review the phone call where the agreement was made (they record calls for “quality assurance”). State that you were misled and never consented to a 24-month contract. Ask for the contract to be canceled without penalty based on misrepresentation. Contact the Xfinity Executive Customer Relations Team: If regular customer service is unhelpful, escalate to: Comcast Executive Customer Support: (215) 286-1700 Or use this form: https://support.xfinity.com/svp-contact-form

File a Complaint with the FCC or Your State Attorney General: You can report misleading telecom practices to:

FCC Consumer Complaints: https://consumercomplaints.fcc.gov

Your state’s consumer protection office. Ask for a Copy of the Contract in Writing: Demand a full copy of the new agreement and highlight any terms you did not approve verbally. This can be important if you file a complaint or dispute the terms. Document Everything: Keep detailed notes of every call, including dates, times, names, and promises made. If they misrepresented the terms, this info helps your case. Let me know if you’d like help drafting a formal complaint or escalation message to Xfinity, the FCC, or the state consumer office—I can make that easy for you.

Xfinity Unresolved Unauthorized Charge

May 29, 2025

Xfinity, Unauthorized Charge of $100! Xfinity, Charged my account for $100 for a tech come to my home. I was not told at the time of the call there would be a charge nor did I authorize this. Called customer service when I saw the charge under my estimated billing and was told I had to wait until the actual bill was generated before it could be reversed. I waited until actual billing was generated. Called customer service and was told it was too late to reverse because the charge had been issued. Each time I have spoken to a representative I’ve been told nothing can be done to reverse the charge as the tech who came to my home issued the charge and it cannot be reversed, he has the authorization for the charge and the company cannot do anything about it. Unacceptable! I’ve been a long-time customer of Xfinity and expect better customer service than excuses. I want the $100 charge reversed immediately.

C L

Response from Corporate Office Headquarters

Suggested Solution: Escalate to the Retention or Billing Resolution Team: Call Xfinity and ask to speak with someone in the Customer Retention or Executive Escalations department. These teams usually have more authority to resolve billing issues. Submit a Written Complaint: Visit the Xfinity support site and submit a written complaint through their chat or email system. Include specific dates, names (if you have them), and a clear explanation that no verbal or written consent was given for the charge. Contact the FCC or BBB: If the charge is not reversed, file a complaint with: The Federal Communications Commission (FCC): https://consumercomplaints.fcc.gov The Better Business Bureau (BBB): https://www.bbb.org Social Media Support: Reach out via Xfinity’s official Twitter/X handle @XfinitySupport or message them on Facebook. Public visibility often speeds up resolutions.

Xfinity Complaint Issues

May 23, 2025

Xfinity, I encourage everyone that has experienced issues with Xfinity to please, please file a formal complaint with the Federal Communication Commission (FCC) and the Federal Trade Commission (FTC)! This is necessary to enforce accountability & ensure change from Xfinity!!!

T

Xfinity Unresolved Over Charge Issue

May 18, 2025

Xfinity, Over Charged with useless Customer service to get it fixed. I was charged for a device I never received and am still being charged for it. Not 1 person I have talked to about it helps at all. No refund of over charges or progress with removing device, I am always told that within 24hrs it will be taken off. It has been 1 month.

R L

Xfinity Disappointing Unresolved Line Drop Burial Issue

May 15, 2025

Xfinity, Line drop burial. Does this look complete?

R B
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Corporate Office Headquarters