H
|
B
|
Reach Xfinity Corporate Office Headquarters

Reach Xfinity Corporate Office Headquarters

Xfinity, a subsidiary of Comcast Corporation, is one of the largest providers of cable television, high-speed internet, phone, and home security services in the United States. Known for offering a wide range of telecommunications services, Xfinity serves millions of customers nationwide with innovative entertainment options, fast internet, and reliable connectivity. The company continues to expand its services, including Xfinity Mobile, to provide integrated communication solutions for consumers.

How to Reach Xfinity Corporate Office

For business inquiries, customer support, or service questions, you can contact Xfinity’s Corporate Office using the following details:

🔍 Xfinity Corporate Phone Number: +1-215-286-1700 for general inquiries
📞 Customer Support: Reach Xfinity customer service by calling 1-800-XFINITY (1-800-934-6489) for assistance with TV, internet, phone, or mobile services.
📞 Complaints Department: 1-800-266-2278
🕒 Office Hours: Monday through Friday, from 8:00 AM to 5:00 PM EST
📍 Corporate Address: Comcast Center, 1701 JFK Boulevard, Philadelphia, PA 19103, USA
🌐 Website: https://www.xfinity.com/

Xfinity’s Corporate Structure and Operations

Xfinity operates as the consumer telecommunications and entertainment brand of Comcast, delivering a wide array of services that include cable TV, internet, home phone, and mobile plans. Key aspects of their operations include:

📺 Cable TV and Streaming: Providing cable television and streaming options with Xfinity X1, offering DVR capabilities, on-demand programming, and access to popular streaming services.
🌐 High-Speed Internet: Offering internet plans with speeds ranging from basic broadband to gigabit connections for homes and businesses.
📱 Xfinity Mobile: Providing mobile phone service using the Verizon network, with options for unlimited data or pay-by-the-gig plans.
🏠 Home Security and Automation: Offering Xfinity Home, a complete security and home automation service with smart devices, cameras, and monitoring.

Xfinity competes with other telecommunications giants such as Verizon, Cox, Optimum, AT&T, and Spectrum. With its focus on innovation, customer satisfaction, and offering integrated services, Xfinity has established itself as a leading telecommunications provider.

Common Concerns and Feedback

Customers appreciate Xfinity for its:

📺 Range of Services: Offering a wide selection of TV channels, internet speeds, and flexible mobile plans to suit individual and family needs.
📱 High-Speed Internet: Reliable and fast internet service for streaming, gaming, and working from home.
📞 Customer Service: Responsive customer service that helps resolve billing, technical, and service issues quickly.

However, some common concerns and complaints include:

💵 Pricing and Fees: Feedback regarding high costs, unexpected fees, and promotional prices that increase after the initial contract period.
📞 Wait Times: Occasional reports of long wait times for customer support, particularly during peak periods or when experiencing service outages.
⏳ Service Interruptions: Complaints about sporadic service interruptions or slow internet speeds during high-usage periods.

Sharing your feedback helps Xfinity improve its services and assists others in making informed decisions about their telecommunications and entertainment needs.

Frequently Asked Questions (FAQs)

Q1: How can I manage my Xfinity account online? You can manage your account, pay your bill, and track your data usage through the Xfinity My Account app or by logging into your account on the official website. Q2: How do I troubleshoot my Xfinity internet connection? You can troubleshoot internet issues by restarting your modem or gateway, using the Xfinity My Account app to diagnose issues, or by calling Xfinity customer service for assistance. Q3: Does Xfinity offer flexible payment options? Yes, Xfinity offers flexible payment plans and options such as auto-pay and paperless billing. You can explore your billing and payment options in the My Account section online or through the app. Q4: How can I apply for a job at Xfinity? You can view job openings and apply through the Careers section of the Comcast website. Q5: Does Xfinity offer bundling options for services? Yes, Xfinity offers bundle deals where customers can combine TV, internet, home phone, and mobile services for discounts and added convenience. Check the website for current promotions and packages.

Share Your Experience with Xfinity

If you’ve used Xfinity’s services or interacted with their corporate office, we encourage you to share your experiences:

⭐ Rate the Company: Provide a rating from 1 to 5 stars based on your experience.
✍️ Write a Review: Offer detailed feedback about your interactions with Xfinity’s products, services, or customer support.
📷 Upload Photos: Include images to give a visual perspective of your experience.

Your input is valuable! Share your experiences with Xfinity to help others make informed decisions about their telecommunications and entertainment options.

Disclaimer

CorporateOfficeHeadquarters.com is an independent platform providing corporate contact information and a space for users to leave reviews about their experiences with corporate offices. This website is not affiliated with Comcast or Xfinity. The information and reviews are services offered by CorporateOfficeHeadquarters.com.

Xfinity Corporate Office HQ

Map and Directions to Xfinity Home Office

Share0

Tweet0

Share0

Xfinity Unresolved Disappointing Experience

May 29, 2025

Xfinity, Misleading Contract and Terrible Customer Service. I recently called Xfinity after receiving a notice that I had suddenly used 75% of my data. As a loyal customer for nearly 40 years, I wanted to understand why this was happening and what options were available. I made it very clear to the representative that I could not afford to pay any more money. The agent offered to review my plan and said he could upgrade it. He also insisted we needed a new router and assured me it would not cost anything extra. At no point did he mention a 24-month contract—yet two weeks later, I discover I’ve been locked into one! I never agreed to a long-term contract, and now I’m wondering what other terms were slipped into this new agreement without my knowledge. Adding to the frustration, I couldn’t speak with a U.S.-based representative. All calls were routed overseas, and after waiting over 50 minutes to speak with a supervisor, I gave up and called their corporate number. This is unacceptable, especially for a long-time customer. Where is the transparency? Where is the accountability? Corporations like Xfinity continue to operate without proper oversight, and customers are paying the price.

D S

Response from Corporate Office Headquarters

Request a Contract Review and Cancellation Without Penalty: Call Xfinity and firmly request that they review the phone call where the agreement was made (they record calls for “quality assurance”). State that you were misled and never consented to a 24-month contract. Ask for the contract to be canceled without penalty based on misrepresentation. Contact the Xfinity Executive Customer Relations Team: If regular customer service is unhelpful, escalate to: Comcast Executive Customer Support: (215) 286-1700 Or use this form: https://support.xfinity.com/svp-contact-form

File a Complaint with the FCC or Your State Attorney General: You can report misleading telecom practices to:

FCC Consumer Complaints: https://consumercomplaints.fcc.gov

Your state’s consumer protection office. Ask for a Copy of the Contract in Writing: Demand a full copy of the new agreement and highlight any terms you did not approve verbally. This can be important if you file a complaint or dispute the terms. Document Everything: Keep detailed notes of every call, including dates, times, names, and promises made. If they misrepresented the terms, this info helps your case. Let me know if you’d like help drafting a formal complaint or escalation message to Xfinity, the FCC, or the state consumer office—I can make that easy for you.

Xfinity Unresolved Unauthorized Charge

May 29, 2025

Xfinity, Unauthorized Charge of $100! Xfinity, Charged my account for $100 for a tech come to my home. I was not told at the time of the call there would be a charge nor did I authorize this. Called customer service when I saw the charge under my estimated billing and was told I had to wait until the actual bill was generated before it could be reversed. I waited until actual billing was generated. Called customer service and was told it was too late to reverse because the charge had been issued. Each time I have spoken to a representative I’ve been told nothing can be done to reverse the charge as the tech who came to my home issued the charge and it cannot be reversed, he has the authorization for the charge and the company cannot do anything about it. Unacceptable! I’ve been a long-time customer of Xfinity and expect better customer service than excuses. I want the $100 charge reversed immediately.

C L

Response from Corporate Office Headquarters

Suggested Solution: Escalate to the Retention or Billing Resolution Team: Call Xfinity and ask to speak with someone in the Customer Retention or Executive Escalations department. These teams usually have more authority to resolve billing issues. Submit a Written Complaint: Visit the Xfinity support site and submit a written complaint through their chat or email system. Include specific dates, names (if you have them), and a clear explanation that no verbal or written consent was given for the charge. Contact the FCC or BBB: If the charge is not reversed, file a complaint with: The Federal Communications Commission (FCC): https://consumercomplaints.fcc.gov The Better Business Bureau (BBB): https://www.bbb.org Social Media Support: Reach out via Xfinity’s official Twitter/X handle @XfinitySupport or message them on Facebook. Public visibility often speeds up resolutions.

Xfinity Complaint Issues

May 23, 2025

Xfinity, I encourage everyone that has experienced issues with Xfinity to please, please file a formal complaint with the Federal Communication Commission (FCC) and the Federal Trade Commission (FTC)! This is necessary to enforce accountability & ensure change from Xfinity!!!

Xfinity Unresolved Over Charge Issue

May 18, 2025

Xfinity, Over Charged with useless Customer service to get it fixed. I was charged for a device I never received and am still being charged for it. Not 1 person I have talked to about it helps at all. No refund of over charges or progress with removing device, I am always told that within 24hrs it will be taken off. It has been 1 month.

R L

Xfinity Disappointing Unresolved Line Drop Burial Issue

May 15, 2025

Xfinity, Line drop burial. Does this look complete?

R B