Reach VRBO Corporate Office Headquarters 

VRBO, false advertisement, no help from VRBO. I rented a property that was advertised as breakfast included. The host left 1 liter of juice, milk and a bag of cookies for 3 people for 7 days and calls it breakfasts (see the photo). I reported in to the VRBO, but they deemed it as a “minor issue” and refused to provide partial refund to cover my costs. Shame on the company, this is bad business. Do not trust them.

VRBO, No support for renters, only property owners. The place I rented was not as advertised. It was dirty, musty, moldy and caused me to have an asthma attack. Not to mention the circuit breakers kept tripping and we couldn’t use the heaters. We had to leave. The owner told me I was making it up and refused to refund any money. VRBO said they could do nothing. So, where is the satisfaction guarantee? Is that only for the owners of properties? Apparently so. The owner left me terrible ratings (first time ever) even though I was only there 1 night and I have no recourse.

VRBO, Promised refund but didn’t get it. The host of the property misrepresented the place. It was in disrepair, holes in the wall and floor. Moldy bathroom, broken blinds and window glass. We had booked in February for December, because we knew it was holiday time and accommodation would be hard to find. We wanted a special location for a family holiday. When we arrived and saw the condition of the place, we contacted the property manager who contacted the host. He offered a small discount if we stayed. We had no choice as we could not find similar accommodation at the last minute over the holiday. It has been nearly 2 months and no refund given. I have called or emailed VRBO at least 6 times and no results. No matter how many times I talk to someone there, they do not resolve the issue.

VRBO, No support noted for hosts when damage occurred to my home. I had a booking in May 2024. I received damage to the home of approximately $500. On the rating of the guest there is a box to check if I would rent to this guest again. I checked NO. I was on the Instant booking and sure enough that guest booked my property again for May 2025. I reached out to the guest and very professionally I told the guest that because of what happened with the past stay I thought she would be more comfortable booking another property. I had no response from her. I reached out to VRBO and explained my situation and I needed to cancel the booking. Their response to me was I had to prove the guest was going to damage the property in the future. I had to cancel the guest, get charged a fine, get suspended for 10 days and be taken off of the premier Host list. This was the first time since In 7 years that I had to cancel a booking. First time in 7 years not to be a premier host. This has been extremely dissapointing.

VRBO, Stay Away- unsafe property and horrible experience.

We made the mistake of renting this property, and it turned out to be a nightmare from start to finish. We never even spent a single night here, yet the owner took our money. Upon arriving at the property, we immediately decided it was not safe to stay. The house was insecure, with major safety issues like a patio with no wall separating it from the interior, no door to secure the outdoor area, and a balcony with no door adjacent to a bedroom—again, no door. These issues made us feel unsafe, especially traveling with our children.In addition to the unsafe conditions, getting into the property was a nightmare. Check-in was at 4 PM, but we didn’t receive the address or instructions until 8 PM, and we spent hours calling and messaging the owner with no response. When we finally got access, it was only to find more problems. We didn’t even have a key or keypad to enter, so each time we needed to get in, we had to call someone else to let us in. After realizing the property wasn’t safe, we decided to find a hotel for the night. Since we never stayed at the property, we requested a refund, but the owner refused. We have spent countless hours on the phone with VRBO trying to resolve this issue, but so far, we’ve gotten no help.We are out of our money and have been completely ignored by the owner. Do yourself a favor and stay far away from this property! The lack of safety, poor communication, and refusal to refund our money have made this one of the worst rental experience ever.