Reach aloft Corporate Office 

I have contacted corporate about your employee Jeremy in food service. The entire time I was downstairs. Because he would make banging noises with dishes. Sliding chairs so they would screech. Jeremy didn’t want me in the lobby and made sure I was as uncomfortable as possible. When I finally told him about it after repeatedly ignoring him and moving away from his bias. It turned into a shouting match with equal energy on both sides. Jeremy escalated the situation by telling me he could stand where he wanted and do whatever he wanted. When I asked him to get away from me. That is the only reason it got to that level.

Aloft Atlanta Downtown- I Booked a room at this hotel for November 10 and 11th, expecting to checkout on the 12th, but due to this situation I checked out on the 11th. I don’t know what time on the morning of the 11th, but my car was vandalized. My driver’s side back window was bust out, along with 2 other cars parked by mine and there was a police report paper on my back seat, where the window was smashed. The hotel never called the room to notify me of the incident. I had to pay a $32.00 a night parking fee to park at the hotel which states it’s private property. I spoke to the Manager Kris Tembo and asked her was the hotel going to cover the damages, she told me “No, it’s public parking”. I stated to her if it was public parking why did I have to pay $32.00 a night to park? I got no answer. She acted unconcerned and didn’t apologize or offer a free night stay, a refund, or anything, she just simply walked back to where she came from, meanwhile, I’m left paying for a broken window and getting my window tinted again. It’s sad that I was given such poor customer service. The front desk attendant was very apologetic and nice regarding the situation, and one of the maintenance guys put a garbage bag over the window & taped it since it was lightly raining, he also vacuumed the glass out of the seat and off the floor. This by far was the worst hotel experience ever.

I stayed at an ALoft property in Tallahassee Florida on Saturday May 6th. This was my first Aloft stay and I was pleasantly surprised at the European look and feel of the hotel. It was a pleasant experience until I checked out. The desk agent was not pleasant and needs additional customer service training. I failed to get her name; however, the young lady that serviced me had dark long hair and was a little overweight. She appeared to be annoyed when I asked for a printed receipt. I thanked her for the printed receipt and she said nothing in return. This really needs to be addressed.

I’m having trouble having the aloft Houston Downtown hotel to accurately refund the amount they overcharged me. I work for the Federal Government and my stay (April 24-28, 2023) was to be tax exempt (State of Texas). My room rate was $122 a night. I was charged an additional $86.64 in taxes. The charge of $574.64 and an additional $86.64 show on my credit card statement. The hotel insists the correct amount was credited and I was only charged $488 for my stay however, my credit card shows no credits being applied. The hotel was to create and email be a receipt for $488 for my employer; however, they have yet to provide that to me. Guest number 239956.