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aloft Corporate Office Headquarters

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  1. Aloft Atlanta Downtown- I Booked a room at this hotel for November 10 and 11th, expecting to checkout on the 12th, but due to this situation I checked out on the 11th. I don’t know what time on the morning of the 11th, but my car was vandalized. My driver’s side back window was bust out, along with 2 other cars parked by mine and there was a police report paper on my back seat, where the window was smashed. The hotel never called the room to notify me of the incident. I had to pay a $32.00 a night parking fee to park at the hotel which states it’s private property. I spoke to the Manager Kris Tembo and asked her was the hotel going to cover the damages, she told me “No, it’s public parking”. I stated to her if it was public parking why did I have to pay $32.00 a night to park? I got no answer. She acted unconcerned and didn’t apologize or offer a free night stay, a refund, or anything, she just simply walked back to where she came from, meanwhile, I’m left paying for a broken window and getting my window tinted again. It’s sad that I was given such poor customer service. The front desk attendant was very apologetic and nice regarding the situation, and one of the maintenance guys put a garbage bag over the window & taped it since it was lightly raining, he also vacuumed the glass out of the seat and off the floor. This by far was the worst hotel experience ever.

     
  2. Poor service/policy:
    Knowing my flight at Sea Tac would be late I had a reservation at the Sea Tac aloft on 10/23/21, and I used mobile check in due to the late hour of arrival. After picking up our oversized truck we drove to the hotel – I went to the hotel front desk to check in – before I had the key I asked where we could park due to the height limit in the parking garage (6-10) our truck would not fit. Due to Aloft facilities that could not accommodate we had to find another hotel to stay.
    My request is a return of my points – this problem was not because we didn't want to stay it was because the facility couldn't accommadate us.
    at this point no one will return our points.

     
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Corporate Office Headquarters
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