Aloft Hotels is a select-service hotel brand owned by Marriott International. People searching for the Aloft corporate office, Aloft headquarters, Aloft hotel corporate office, or Aloft corporate phone number are generally looking for Marriott’s corporate headquarters or help with an individual Aloft hotel.
Aloft does not publish a separate standalone corporate headquarters address or corporate switchboard. Its corporate matters are handled through Marriott International in Bethesda, Maryland. Complaints involving a particular stay should normally begin with the hotel’s front desk or general manager before being escalated through Marriott customer support.
Aloft Hotels Corporate Office Address and Phone Number
- Brand: Aloft by Marriott
- Parent Company: Marriott International, Inc.
- Aloft/Marriott Corporate Address: 7750 Wisconsin Avenue, Bethesda, MD 20814, USA
- Marriott Corporate Headquarters Phone: 1-301-380-3000
- Marriott Reservations: 1-888-236-2427
- Marriott Customer Support: 1-800-627-7468
- Aloft Official Website: Aloft by Marriott
- Find an Aloft Hotel: Aloft Locations
- Online Contact and Complaint Form: Contact Marriott
- Worldwide Reservation Numbers: Marriott Global Phone Numbers
- Jobs and Careers: Marriott Careers
Important: The 301-380-3000 number is Marriott’s corporate switchboard. It is not a guaranteed direct line to an individual Aloft hotel, reservations department, or dedicated complaint department.
Aloft Hotels corporate office information and Marriott headquarters contact details.
Which Address Should Be Used for Aloft Headquarters?
The current Aloft headquarters address is Marriott International’s corporate headquarters at 7750 Wisconsin Avenue, Bethesda, MD 20814. Aloft does not maintain a separately published headquarters address.
Address clarification: 10400 Fernwood Road, Bethesda, MD 20817 was Marriott International’s former headquarters. Current corporate correspondence for Aloft or Marriott should use the Wisconsin Avenue address.
How to File an Aloft Hotels Complaint
The most appropriate contact depends on whether the complaint involves a hotel stay, reservation, bill, Marriott Bonvoy account, employee matter, or company-level issue.
- Contact the Aloft hotel first. Ask for the front desk manager or general manager, particularly if the issue is still occurring during your stay.
- Document the problem. Save your reservation confirmation, stay dates, itemized folio, payment records, photographs, emails, and the names of hotel representatives you contacted.
- Explain the resolution you want. State whether you are requesting a billing correction, refund, room change, points adjustment, apology, written response, or manager follow-up.
- Contact Marriott customer support. Call 1-800-627-7468 when a property-level complaint remains unresolved.
- Submit the issue in writing. Use Marriott’s official contact form and include the hotel location, stay dates, confirmation number, supporting documents, and requested resolution.
- Request a case number. Keep the case number, representative’s name, date of contact, and any promised response or refund timeframe.
- Use corporate correspondence when appropriate. Formal unresolved correspondence may be sent to Marriott International, Inc., 7750 Wisconsin Avenue, Bethesda, MD 20814.
Protect your privacy: Do not post full credit card numbers, Marriott Bonvoy account numbers, reservation confirmations, government identification, room keys, home addresses, medical information, or confidential employment records in public comments.
Reservation and Cancellation Complaints
For incorrect dates, cancellations, no-show fees, rate disputes, changed room types, or unavailable reservations, contact the Aloft hotel and Marriott reservations at 1-888-236-2427. If the room was booked through a travel agency or third-party website, that company may control changes and refunds.
Save the original confirmation, advertised rate, cancellation terms, payment record, and messages from the hotel or booking platform.
Billing, Refund, and Overcharge Complaints
Billing problems should normally begin with the hotel because the property generally produces the folio and processes stay-related charges. Request an itemized folio showing room rates, taxes, parking, deposits, incidental holds, refunds, and the final balance.
If a refund was promised, ask for written confirmation of the amount and processing date. Pending card authorizations may also appear differently from completed charges. Contact Marriott customer support if the hotel does not provide a satisfactory response. For an unauthorized charge, contact the card issuer promptly.
Room Condition, Service, and Safety Concerns
Report cleanliness, maintenance, noise, accessibility, staff conduct, parking, property damage, or safety concerns while you are still at the hotel whenever possible. Ask the manager to document the issue and explain what immediate assistance is available.
For serious health, accessibility, discrimination, security, or safety concerns, guests may also need to contact the appropriate local authority or regulatory agency.
Marriott Bonvoy Account and Points Problems
For missing points, reward-night issues, account access, elite benefits, or missing stay credit, use Marriott customer support at 1-800-627-7468. Have your Marriott Bonvoy number, hotel name, stay dates, folio, and confirmation number available.
Aloft Corporate Office Versus the Local Hotel
Many Aloft hotels are franchised or managed by separate hotel ownership and management companies. This means the local property may control staffing, payroll, parking operations, billing corrections, refunds, and other location-specific decisions.
Marriott corporate support can record and review complaints, but the hotel’s general manager, owner, or management company may remain responsible for the final response to a property-level concern.
Employees should determine the identity of their actual employer before contacting Marriott headquarters. At a franchised Aloft hotel, the employer may be the property owner or management company rather than Marriott International.
About Aloft Hotels
Aloft is one of Marriott International’s select-service brands. The brand emphasizes modern design, social spaces, technology, casual food and beverage options, and accommodations for business and leisure travelers.
Depending on the location, Aloft properties may include W XYZ bars, Re:fuel breakfast and snack options, Backyard outdoor spaces, pools, fitness facilities, pet amenities, and Marriott Bonvoy participation. Amenities, ownership, operating policies, and available services can vary by hotel.
Aloft Hotels Competitors and Related Marriott Brands
Aloft competes with design-oriented and lifestyle hotel brands operated by other major hospitality companies. Relevant competitors include Hyatt Centric and Andaz within Hyatt, Canopy and Tempo within Hilton, and Kimpton and Hotel Indigo within IHG Hotels & Resorts.
W Hotels, Element Hotels, Moxy Hotels, and AC Hotels are related Marriott brands rather than independent corporate competitors.
Aloft Hotels Reviews and Complaint Themes
Comments submitted to CorporateOfficeHeadquarters.com describe individual experiences involving staff interactions, manager follow-up, parking and property security responses, billing errors, tax-exempt stays, refunds, missing credits, and requests for itemized receipts.
Some comments also mention positive impressions of Aloft’s design, atmosphere, front desk employees, or maintenance staff even when another part of the stay was disappointing. These comments are individual, unverified reports and do not necessarily represent every Aloft hotel, franchise owner, management company, employee, or guest experience.
Related Aloft and Marriott Resources
- Official Aloft Hotels Website
- Aloft Hotel Locations
- Marriott Contact and Complaint Form
- Marriott Worldwide Reservation Numbers
- Marriott Customer Service and Reservations Guide
- Marriott Corporate Office
- Hyatt Corporate Office
- Hilton Corporate Office
- IHG Corporate Office
Frequently Asked Questions About Aloft Corporate Office
Where is the Aloft corporate office?
Aloft is a Marriott International brand. Its corporate office is Marriott International’s headquarters at 7750 Wisconsin Avenue, Bethesda, MD 20814.
What is the Aloft headquarters address?
The current Aloft headquarters address is 7750 Wisconsin Avenue, Bethesda, Maryland 20814. The previously listed Fernwood Road address is Marriott’s former headquarters.
What is the Aloft hotel corporate office phone number?
The Marriott corporate headquarters phone number associated with Aloft is 1-301-380-3000. Marriott does not publish a separate Aloft corporate switchboard.
How do I complain to Aloft Hotels?
Start with the hotel’s front desk or general manager. If the problem remains unresolved, call Marriott customer support at 1-800-627-7468 or submit the issue through Marriott’s online contact form.
How do I contact Aloft reservations?
Marriott reservations can be reached at 1-888-236-2427. Guests may also manage reservations through Marriott.com or the Marriott Bonvoy app.
Who owns Aloft Hotels?
Aloft Hotels is part of Marriott International. Individual Aloft properties may be owned or operated by franchisees or independent hotel management companies.
How do I find the phone number for a particular Aloft hotel?
Use the official Aloft hotel directory, select the property, and review its location page for the hotel’s direct phone number and address.
Can I mail a complaint to Aloft headquarters?
Formal correspondence may be addressed to Marriott International, Inc., 7750 Wisconsin Avenue, Bethesda, MD 20814. Stay-related complaints are usually handled more quickly by contacting the hotel and Marriott customer support first.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate office addresses, headquarters phone numbers, complaint routes, company relationships, and customer feedback resources. Corporate details and support procedures can change, so readers should confirm time-sensitive information through Aloft, Marriott International, the individual hotel, their booking provider, or another appropriate organization.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Aloft Hotels, Marriott International, Marriott Bonvoy, any Aloft hotel, franchise owner, property management company, employee, travel agency, or booking platform. This page is provided for informational, review, and complaint purposes only. User-submitted comments are individual opinions and are not independently verified.
Share Your Aloft Hotels Experience
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