Reach AmeriGas Corporate Office Headquarters 

AmeriGas, Extremely Disappointing Experience. I’ve never had a more frustrating experience with a company than I’ve had with AmeriGas. After they acquired the local propane provider I had done business with for years — and had always been satisfied with — the service rapidly deteriorated on every level. Over the past few years, I’ve dealt with: Missed scheduled deliveries. Inaccurate billing and outdated account balances. Confusing pre-buy program terms. And consistently poor customer service that seems disconnected and unhelpful. I’ve finally begun the process of canceling my account, though, based on my experience, I’m expecting that to be just as frustrating as everything else has been. It’s incredibly disappointing to see a once-great customer relationship ruined by careless management.

AmeriGas, Nonexistent customer service! I would give Zero stars to this company if I could. They overbill and do not take responsibility for their errors. After 6 months and dozens of calls (mostly on hold for hours), emails, chats and certified mail, still no resolution or response. Customer service is all foreign and only speak from a script. Zero help. This company should not be permitted to operate.

AmeriGas, Charged me ~$500 to fill my tank, which AmeriGasnever filled. I’ve been fighting to get a refund for over 5 months. Customer service is routed out of country, and literally impossible to talk to Anyone that can do Anything… its a Joke! I Beg you not to go w/this company. I beg Attorneys general & Utilities Commissioners to investigate.

AmeriGas, I told them only fill when I call. Came month after month and I finally had to put on a lock. In 4 months I supposedly used more gas than I had in the prior 2 years. Had them do a fill a year ago. It only went down to 40%. They came to fill when I told them not to again if I was not there. AmeriGas said they filled to 80% when meter reads 64%. AmeriGas sent someone when I complained to read it. He said yes, it was only 64%, he took pictures and submitted the evidence. I was charged an additional $178.72 for them to come and read it. No notification of a charge to fix their own cheating staff. Worst company ever. I reported to the authorities, it is considered theft. Can’t get anyone on the phone from the US. Reported them to Better Business Bureau also. If we all do this, they will have to take action.

AmeriGas, Canceled service after 45 years! Zero Stars! I’m in agreement with other reviewers that when you call customer service it’s a long wait time, 45 minutes and you can hardly understand the person. I called December 2024 about the high cost per gallon $4.59 and asked if I could get a better price since my friends are with Ferrellgas and paying $2.49. Could hardly understand but I think she said I could lock in at $4.00 for the next year. When I mentioned what I could pay elsewhere, she didn’t respond. I told her I would be canceling my service when I returned from the holidays and don’t deliver anymore. We have been customers for over 45 years. While away, I got a delivery. I called Ferrellgas and set up an account. New customers were getting filled at $1.99 per gallon. First year tank rent free. When I got the new tank on January 11th, I called AmeriGas to pick up the tank. I was told that I needed to give a “Written 30 day notice” and she would send an email with the Terms and Conditions and I could reply to that and it would be my formal written notice of cancellation. During the conversation, she mentioned something about a charge to pick up the tank. I couldn’t believe what I was hearing and stopped her and said, I’m not paying AmeriGas to pick up their own equipment or to cancel my service. I think I more than paid for rental fees after 45 years! A person did come two weeks later and picked up the tank. To my shock, I got an email notice of a new Final Bill for $406!!!!!. Pick up charge $299.99, Service Dispatch fee $128.99, minus tank rent of -$22.95. Total due $406.03. I’ve tried to call and emailed that I am not paying this bill. No one has responded. I can only tell friends and neighbors of the terrible service and contact from Amerigas. They really don’t care about the customers even if you’ve been with them for over 45 years.