AMResorts Corporate Office Headquarters HQ 

To Whom It Concern;

I booked a vacation at Sunscape Sabor through Southwest Airlines Vacations. I tried to book a deluxe King Ocean View. When I checked in, they told me it would be an additional $150 a night to get that room. And Southwest Vacations and basically on your website it says rooms are you can’t book a room until I check in, based on availability. When I got there, they told me to wait for 20 minutes for my room. When I got to my room, I was shocked my room was a king bed in a dungeon room. Hi complained to Southwest and they called the hotel and told me to check with the front desk when I did they said they had no idea what I was talking about. I have pictures of my room if you need them the room number is 2412. Also, I fell after tripping on the cement block sidewalk and fell down flat on my face. They called a medic put some Celine water on my injuries and said oh OK you’ll be fine the next thing I know within five minutes a woman was there for me to sign a waiver, saying I wouldn’t sue. After that nothing from the hotel, no checking to see how I was doing, nothing more from the hotel. And then the room when we came back from the beach we were locked out because someone at the desk decided that we were there for only four nights. Our reservation was for 12 through 18 April we were locked out on the 16th. I am highly upset with the whole vacation, the room is a deluxe king dungeon never again will I stay with a.m. resorts if that’s how they treat their customers. Someone needs to train the personnel on customer satisfaction because we have spent $4000 on this vacation and this is how they treated us! I will post this on their website on Southwest website, and all the other travel websites that recommend Sunscape Sabor, and say they should not book anyone.