AMResorts Corporate Office and Phone Numbers 

On Sep 24th my wife and I arrived at Breathless Montego Bay to celebrate our 25th wedding anniversary and from the start, it wasn’t pleasant at all.

When we initially got our first room it was horrible. We were put in room #5412 it had no decor, the room had a strong musty smell of mildew/mold, the floors were dirty, and the furniture inside our room and on the balcony was heavily soiled. There were even dried-up blood stains on the comforter. We complained about the room and were told to inform our butler of our displeasure. We had Raynard and David as butlers, It took 24 hours just to get a different room. During those 24 hours, we had to constantly remind them of our displeasure just to get a new room. It was almost as if they wished we had forgotten and just dealt with it. When we finally got a different room the only thing better was this one had the decor just like in the advertisements. The new room #5419 still had a mildew moldy smell and still had filthy furniture. We paid for the Xhale member service, but we don’t feel like we were even placed in the right vicinity where Xhale members should be.

The butlers were a waste of money because they never made us feel like they wanted to assist us. We had so many different scenarios where we were mistreated. On one occasion while sitting at the beach waiting for Raynard it took an hour and a half to tend to us. We witnessed another couple being served A chilled bottle of wine in a cooler with ice & wine glasses. When our butler finally showed up he arrived with a warm bottle of wine, no ice or cooler, and two paper Dixie cups. Another day when David was on duty and he asked us did we wanted anything, we requested food from a particular restaurant and he ignored us until the following day. The butlers communicate through text message and there were plenty of times when our text messages went unnoticed. It got so bad that my wife and I stopped texting because we knew it was a waste of time. We can’t stress enough how unimportant we were made to feel for 6 nights. 90% of the staff was rude and lazy, every day we encountered rude attitudes from various members of the staff. They seemed overworked and it shows in the way the resort is kept. For 6 nights we had to breathe in toxic fumes because there was no accountability. We have visited numerous Secrets resorts in Mexico, so we know what type of quality and service we deserve especially for the price tag associated with going here. This resort ruined what should have been a memorable anniversary for my wife and me. It was the Worst vacation ever !!

To Whom It Concern;

I booked a vacation at Sunscape Sabor through Southwest Airlines Vacations. I tried to book a deluxe King Ocean View. When I checked in, they told me it would be an additional $150 a night to get that room. And Southwest Vacations and basically on your website it says rooms are you can’t book a room until I check in, based on availability. When I got there, they told me to wait for 20 minutes for my room. When I got to my room, I was shocked my room was a king bed in a dungeon room. Hi complained to Southwest and they called the hotel and told me to check with the front desk when I did they said they had no idea what I was talking about. I have pictures of my room if you need them the room number is 2412. Also, I fell after tripping on the cement block sidewalk and fell down flat on my face. They called a medic put some Celine water on my injuries and said oh OK you’ll be fine the next thing I know within five minutes a woman was there for me to sign a waiver, saying I wouldn’t sue. After that nothing from the hotel, no checking to see how I was doing, nothing more from the hotel. And then the room when we came back from the beach we were locked out because someone at the desk decided that we were there for only four nights. Our reservation was for 12 through 18 April we were locked out on the 16th. I am highly upset with the whole vacation, the room is a deluxe king dungeon never again will I stay with a.m. resorts if that’s how they treat their customers. Someone needs to train the personnel on customer satisfaction because we have spent $4000 on this vacation and this is how they treated us! I will post this on their website on Southwest website, and all the other travel websites that recommend Sunscape Sabor, and say they should not book anyone.

Hello, I am a bride that feels like I am being ignored by the staff of Secrets Bahia Mita in Nay Mexico. I have been emailing the email address provided (weddings1.drbmi@dreamsresorts.com) trying to get answers to a simple question and no one got back to me. Finally online I found this email (Arely Gutierrez Gte Weddings SEBMI) and got 1 response and never received anything else from my follow-up questions. It’s very frustrating to not get any response from anyone or any direction of who I should reach out to if this information is incorrect. I am very nervous about my wedding and I feel like this company only cares about the money and not the customer experience. Which so far is very terrible.