Reach Apria Corporate Office Headquarters 

Apria, On May 9th at approximately 12:00 p.m. I called Apria to explain to them that the last two orders I had received from them had been the wrong orders I spoke to a woman named Shannon and I explained to her that I needed a face mask for my oxygen concentrator because I’m on oxygen 24/7. She put me on hold for approximately 5 minutes and she came back she said she had ordered the mask and was being FedEx to me, I then told her that I just needed to make sure she understood and she said and interrupted me, and said well hurry up I’ve got other people on the line so what else do you need, I then replied I would like to speak to a supervisor and she said okay well now you get no mask and you can call back later and hung up on me. It took me 2 hours of trying to contact her and continually getting hung up on in the Fife Washington office, then I spoke to my in-home health care provider who comes in every day to take care of me and she had to physically go down there because she tried to call and as soon as she mentioned my name Shannon hung up on her more than once then when she called back I think it was the third time Shannon said she was having problems with the phone. So then my health care provider went down there and spoke to Ashley who was extremely professional and extremely polite she is the manager of the Fife office and and asked her if she was having problems with the phone she said not that she knew of and then my health provider explained to her the situation. And the manager apologized and said she was sorry about what had happened but this is unacceptable this is my life and I’m tired oxygen 24/7 so when someone hangs up on you and you’re asking for supplies that help you breathe and live and they hung up on you like it’s some little childish game it’s ridiculous her name is Shannon she works out of the Fife Washington office and I am probably not the only one she has done this to you need to be aware and if something was to have happened to me you would now be liable because I am informed you of the situation if this continuous I have already filed a complaint with the attorney general the DSHS adult protective services and the Washington State medical quality assurance. I have also called my insurance company and complain about apria and the things that I have had to experience with this company. So I have no problems lodging complaints and I will continue to complain until someone does something. And I really think they need to fire this girl she has no understanding of what she’s doing, what she does could be detrimental to someone.

Apria, Incompetent Company!! Would give Zero stars if I could. They caused the most stress when trying to get over my wound. They have now charged my credit card without sending bill! Will be disputing the charge and filing a complaint with the BBB. Will also cancel my card so they can no longer have access!! What Reputable Company Engages In This Type Of Business??! Worst Company Ever!!!!!

Apria, Terrible delivery/ scheduling service. I have scheduled a delivery for a product 4 times in a row. In the last month, and each time they tell me that it’s going to be delivered and then it has not been delivered. The scheduling department tells me that it’s going to be delivered on a certain day. And then I find out that it is not delivered and it is not in their system. And they tell me it was. I have also checked the servants online. To verify when it will be delivered and it’ll tell me that it’s not scheduled even though on the phone I was told that it was.

Apria, Very poorly run business. Through first hand knowledge, the employees are treated very poor and they are overworked, working up to 14 hours a day. The information they receive to make deliveries is wrong most of the time. The pay is not good and they treat employees terribly.

Apria, No Customer Service! I have been on a CPAP since August 2024 with Apria. My doctor’s prescription sent me to Apria. It has been a disappointment from the beginning. First, they just hand you the equipment, fit it, show you how it works and give you a maintenance schedule to follow. There is no follow-up unless you go back to them. I struggled so I went back, and they gave me a new mask to try. I also contacted corporate Apria and requested an automatic supply replacement every 3 months. This is where they send you the needed supplies when they are needing replaced. The first order was to arrive in 3 months. At 4 months I called them because the supplies never came. They told me the supplies were going to be shipped that day. I received the supplies, but the mask was incorrect. I called and told them I got the wrong masks; the customer service person told me to modify the mask I had gotten, and it would work. I knew that was impossible because the modification he wanted me to do was not possible. I just called in again, got a different person and they sent me the correct masks. Now another 3 months have gone by, still no follow-ups and my supplies still did not show up. The series of supplies this time should have contained the 3-month replacements plus the 6-month replacement. I called again and this customer service person told me yes, I should have been sent supplies, but she did not know why they had not been sent and would look into it. Now I had enough, I called the local Apria, who does not have supplies, who just orders them. They told me to just call them when I need supplies, and they would place the order. I said this was unacceptable and Apria said they would supply it automatically. I inquired about when my CPAP machine will be paid off. Unfortunately, I have three months left then I own it. Today I called back and after a 30-minute wait I got customer service and asked for verification of an order coming. They said an order is coming but for a second time it will be the wrong mask. I tried to discuss getting the correct mask sent but customer service was very confused so I will wait for the order to come and handle then because I am not sure what they exactly sent. I then sent an email about all this to Apria Support but have never gotten a reply. So not to waste my money I am going to get by for 3 more months. Then it is time to put this Apria CPAP supply company behind me. So, this is my experience. Maybe if you have a local Apria that carries supplies your luck will be better but if you must go to the corporate office good luck even more.