Reach Ashley Furniture Corporate Office 

Defective Bed Frame / Customer Service Bad! I waited for 3 weeks for my bed to arrive only to have it break the same night, never getting to even use it. The installers came and put the bed together, while making the bed after they left the top right section of the bed completely fell in. This completely broke the right rail, and looking at how it was secured underneath you clearly see that there are pieces missing for the support. I immediately the next day went to the store and spoke with a Manager (Jacksonville office), who told me that a claim was filed, and I would hear back within 24 hours. At this time, it has been 3 days, and I still have not been contacted. I am sleeping on an air mattress! Over the past couple of weeks, I have spent ALOT of money in this store, and at this time I am so unhappy and afraid that the rest of my furniture will also be defective. I expect to be compensated for this, not only for being inconvenient but as well as luckily my grandchild was not on this bed when it broke and was not hurt!

Our Furniture is only 4 months old !!!! Couch loveseat and king bed frame and mattress. I have gone to the store and also talked to corporate about the fact that our mattress does not fit the frame. Pictures were even sent. It is really bad. Tech came out and said the frame and mattress are both king-size. Well DUH and to pull the mattress down to the end of the frame and put foam in between the mattress and the headboard so our pillows do not fall through. SERIOUSLY !!!!!!!

Our Couch and loveseat are so broken down feels like we are sitting on the floor. It is not like we sit on them all day. We only sit on them at night for a couple hrs watching TV. Our backs hurt in those couple of hours. I sit on the floor now because of it. They claim nothing is broken so possibly cut it open and re-stuff the cushions. How does that fix the problem? I just want them to come get the couch and loveseat and refund my money. I will NEVER purchase ANYTHING ever again from Ashley.

Leather Sofa with reclining seats. Less than a year old. One headrest is already showing wear. My husband who is 70 sits in that chair. He doesn’t use hair products. Cannot get anywhere with customer service. The manufacturing warranty was handled via “chat” online. This “person” whoever it is said nothing can be done as it is normal wear and tear. The 12-month no-interest deal isn’t even up so the furniture isn’t paid for. Called Corporate and got transferred to Customer Service which doesn’t handle IL. She gave me the store’s phone number. When calling the store there are only 3 options: check on existing orders, warranty claims, or place an order. NO option to get to the manager.

My order did not arrive but the email writer keeps saying that the package was signed and delivered and sent with a FRAUDULENT link to track! See attached. The only reason I bought this (what I thought was a fantastic too good to be true item price) was because Ashley’s logo was on the item page. Delivery in 2-5 days! Um no it took a month coming from China. USPS does not have a tracking number and confirmed that the “link” was spam! Ashley Furniture needs to get a handle on who they are authorizing the use of their logo. Investigation underway.

Lazy Boy, Very Very disappointed! I bought a loveseat and two recliners, form your Ashley Toms River N.J Store. The furniture was delivered Oct, 22 morning. When I checked I noticed that in one of the recliners the cushion and the springs are firm as a new chair should be! But in the other chair the cushion is very soft and sinking, and the springs are very weak has if the chair as been used for a very long time, In the loveseat, one of the cushion it is firm and confortable. But the other cushion it is very soft and sinking as a old used cushion. I went to the store to file a complain but the start to refer me to the customer services. when I call the customer service, the kid that answer the call, could not give a direct clear answer, on how or when the problem would be solved? I asked to speak with he manager and after waiting for 10 minutes on phone the kid comeback online to tell me that the manager was busy doing nothing, but he will call me back within 74 hours. I am a repeat Ashley customer. I always thought that Ashley sells new quality furniture. I never knew that they charge for a new furniture, and they delivering old and used furnitures? I would appreciate if this unfortunate problem will be resolved as soon it’s possible! Thank you for your time and consideration. Best regards.