Reach Ashley Furniture Corporate Office Headquarters 

Ashley Furniture,No Customer Service!!! I Purchased A Tempur-pedic Mattress From The Abilene, Texas Ashley Store. I Was Told If I Get A Letter From My Chiropractor And Bring To The Store Within 3 Days My Taxes Would Be Reimbursed. I Did Excatly That Only To Be Told The Policy Had Changed, After The Fact!! Jimmy Was Pushy, And More Interested In His Million Dollar Salesman Status. Brag, Brag And More Bragging It Was The Jimmy Show. The Store Manager Did An Equally Awful Job!! Any Communication That Was Involved Was On My Behalf. Not One Person (Including The Manager) Ever Reached Out To Me. I Was Told That Was An Unfortunate Situation. o Make It Right I Was Offered A $300 Dollar Store Credit, If You Can Offer A Store Credit Why Can’t You Issue A Check For $300? I Will Never Step Foot In An Ashley Store Ever Again!!!! Not Only That My Delivery Was Changed Four Times. I Would Strongly Advise You Get The Facts Before You Purchase Anything, Better Yet I Would Strongly Suggest Going Else Where!!!!! Please Don’t Make The Mistake!!!

Ashley Furniture, Subject: Urgent Follow-Up on Missing Items, Ashley Miramar Order Dear Ashley Customer Care, I am writing to follow up regarding my recent purchase from the Ashley Miramar store. Despite being a loyal Ashley customer for over 15 years, I’m very concerned about the lack of resolution regarding my order. I contacted customer service shortly after delivery to report two missing items, and after reviewing the photos I provided, a representative confirmed that the items were not delivered. A case was opened, but since then I’ve received no updates or resolution. Most recently, I was told by the Miramar store that they had no record of my file, which is deeply concerning. I have attached my original invoice for reference. At this point, I respectfully request either: Delivery of the missing items, or A full refund for the undelivered products. Thank you in advance for your prompt attention. I would appreciate a clear update on next steps. Sincerely.

Ashley Furniture, Disappointing delivery service! I ordered 3 pieces of furniture for my living room. One piece was delivered on time but the other two pieces will not be delivered for another 5 – 6 weeks with no explanation and despite being told, everything would be delivered in one shipment. You definitely lost a customer.

Ashley Furniture, Poor quality sectional. I bought this sectional Oct 2021, for the last 9 months the cushions are so soft they provide no support. Bought the warranty but they don’t cover the cushions. We work all day so we only use sofa in evenings for a few hours. It is poor quality that it is now uncomfortable. I won’t buy from Ashley again. I was sent to 3 different people with the last people not answering the phone at all. I can fix the sofa if I want to pay for it. Warranty of no use at all, only covers cushions for 1 yr.

Ashley Furniture, Horrible customer service! Bought an electric recliner on 10/4/21. Last March 2025, I reclined the chair back and heard what I thought was a gear slipping. I brought the chair back to the upright position and noticed it wouldn’t completely retract back up. I pulled the back off and discovered that a piece of the wood frame had broken. We pulled out our paperwork for the chair and found the warranty, which stated “Limited Lifetime Warranty” on the frame. Called Ashley, and they said it was out of warranty, but they would send a tech out as a courtesy. The guy showed up and stated he didn’t have the authority to replace the chair back, then proceeded to put a bunch of screws in it. The very next day the screws failed and the chair was back to the damaged state. (FYI, I am only about 180lbs) We then went to the store and spoke with a very nice and helpful woman in customer service who told us the collection was no longer available and that she would email corporate, who would probably offer us a store credit. From there, we went to look for a new couch, loveseat, recliner, and tables. We found a collection we liked, and in total was around $4,500-$5,000. Corporate called a few days later and said that because the chair was out of warranty, and they had sent a repairman out as a courtesy, there was nothing more they could do. No offer of a partial store credit. We went to Mathis Brothers and spent $4,500 yesterday. We will Never set foot in an Ashley store again, or buy Ashley furniture from one of their retailers.