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AT&T, Breech of my AT&T account with my personal and financial information. I have been a customer with AT&T for over 20 years and on 21 April 25, I received a call from someone stating that they were from AT&T, and I qualified for a decrease in my bill. This person was able to access my account on AT&T. It has my physical address, my mailing address, my phone number and lastly my checking account information. This person was able to send me a text and email from AT&T. I am upset that all my personal information was hacked and breeched by AT&T. When I called the AT&T customer service line, the lady tells me that she has had other calls regarding the same issue and that I needed to file a claim with AT&T global fraud department. This Is Not Going To Fix That AT&T breached my information. They have privacy laws: And I have rights. Privacy laws in the U.S. protect individuals’ rights to control their personal information and prevent unauthorized intrusion into their private lives. These laws cover a range of topics, including data protection, confidentiality, surveillance, and the use of personal information by government and corporate entities. While the U.S. doesn’t have a single comprehensive federal law, it has a mix of laws that address specific data types and sectors.

AT&T, Disappointing Experience and Lack of Support. I had my iPhone 13 sim-jacked in November 2023 and went to the AT&T store to upgrade to an iPhone 15 Pro. I was supposed to receive $1,000 off the new phone but did not, losing that discount. Despite being a USMC veteran, I received no additional discounts. On top of that, I was told I had to buy a $70 phone case or risk losing my warranty — which I ended up losing anyway. The employee, Ethan, ignored my request not to transfer any data from my compromised phone and instead transferred everything, including the malware. As a result, the eSIM was corrupted before I even left the store. After spending more than three hours on the phone with senior tech support and dealing with an unhelpful store manager, I finally had a working eSIM. Unfortunately, the problems didn’t stop there. I’ve faced continuous hacking issues for months and spoken to numerous AT&T representatives who provided no real solutions. Despite having names, IDs, and case numbers, nothing was resolved. The lack of care and support has left me incredibly frustrated. This ongoing situation has significantly impacted my well-being, and I am now seeking legal support to hold AT&T accountable. No paying customer, let alone a veteran, should be treated this way. AT&T needs to prioritize its customers and address these unacceptable service failures.

AT&T, The worst experience I have had with a business in my 41 years owning a business! AT&T has been a nightmare to work with. This started when I stopped in a independent store on Sunset Dr in Waukesha, Wisconsin. My cell phone was broke and I was eligible for a update. They talked me into a Apple i 14. Top of the line they said. This may be if you work in a office. I am a mason contractor. Meaning I work outside, get very dirty. Working with the elements of of outside, extreme heat, dust I found out this phone had issues to what I work with. On the same day, they talked me into fiber optic it was now available in our area. I was using AT&T for cell service for 15 years and Spectrum for internet about the same time. Yet back them Time Warner was my provider. Much better than Spectrum. On this day they were talking about Streaming, games,. Stuff we do not do. So after signing up for fiber optic and had an installation date. I left the store. Within my 14 day grace period with this Apple Iphone. I was back in this store for issues with the phone, They claimed it was our WIFI and the store was using Spectrums wifi in a AT&T store. Once I switch to fiber optic, my problems will no longer be there. Now I was working on a project that needed to be completed by a certain date per my contract. The phone was terrible, one of the towers by us was under maintenance for 2 months, This I have on a recorded conversation with AT&T. They claim you can not record conversations. Yet in our state of Wisconsin, I can do this as long as I am part of the conversation. Which I did. Now after completing a job. I stop back in the store on Sunset Dr in Waukesha, Wisconsin. This is an independent store, not a corporate store. I asked where was the kid who signed me up for this. I am still experiencing troubles with my Iphone, Fiber optic is not installed yet and this is after my 14 day grace period, I was not happy with this store. Excuses is all I got from them. My initial installation date was put off. I had a technician stop here to see how they were going run over 600 ft of fiber optic to this house. He said directional boring needed to be done, since he seen I run skid loaders on this 3 acre wooded parcel. He claimed directional boring need to be done in 2 areas. I understood this. So our installation date was put off. The store on Sunset Dr in Waukesha, Wisconsin. Said the day I was in there i was passed my 14 day grace period, when I was in the store before my 14 days. Now not happy. I put in a review against this store and a rating of 1 it should be a minus -10. Now that this kid who I did not remember his name, This store employees are allowed to wear what ever they want to work like a flannel shirt. No name tag. Sp what does this kid do. Give my business a bad review when the cell service is in my name not a business name. Not only did he write a false review, he had 2 of his friends do the same thing and this is still on Google. AT&T knew we had dogs on this parcel and the only way to enter this property was with a 24hr notice. Never done. The technician shows up on a Sunday, with no call. The sub contractor, I caught on this property that was to run the fiber optic line in also gave no call. When I caught him here, I asked what are you doing here. He stated he was bury a line. I said you are going to trench a line to this house with no utilities marked? I do not think so. Call your boss and left. I said do not trench on this property without the proper flagging to show where the utilities are. Knew where the gas line was because I exposed it working in that corner of the house where they were boring a line to mount the box next to Time Warner’s box. I was outraged when I came home and seen this sub contractor took it upon themselves and trenched anyways. They had a ticket pulled for our house, yet never called in for a relocate call to flag this property. Again I am calling AT&T. recording everything. This order was cancelled. They did run over 600 ft of fiber optic line to this house. The only boring gone was under a walkway I found the gas line. They are lucky they did not blow this house up, kill our pets in the house. When I talked to the sub contractor. He stated he had a ticket number with a start date and time and since they had a start date, They installed the line. I asked him what about directional boring? I gih not need it, They ran this line right down the center of a path that loaders run on. Not happening to connect to this house until a proper line was installed. this was over 30 days way past my 14 day grace period to cancel this order. Which I did. now I come home another day, catch someone else from AT&T on this property mounting a box to the siding of the house. Again I asked where is the call to us? My order was cancelled by me. I told him to leave this property, stop east he was doing. Yet the damage was already done. He mounted the box, to which was never going to be mounted until a proper line was run in. This guy did stop. Yet left a mess on the walkway with tap con screws laying on the walkway. To which our dogs had to walk on. stripped wiring laying on the walkway. They drilled holes in our foundation block to mount the line. None of this should of been done. I am a 41 year contractor, I know better. Now 6 months has passed, when I noticed i am $1100.00 dollars short in my personal account. When I found out is was DirecTV charging us for service when the line was never connected to the house. That was a nightmare getting that money back. Almost gave me a heart attack. I have recording to all these conversation with AT&T. Now Ashley ——– send me an email from the office of the president of AT&T acknowledging how sorry she was for every thing we have been through. She was going to look into this. Well after they saw I switched to a different provider. I heard nothing more from this lady, Her direct line to her no longer worked. AT&T knows my story. I had our news station wanting to take on our story, yet I had to tone down my experience for televising this. Well after all er had been through. service never installed, false reviews against my business, I said sorry i was not born with that ability. My experience with them was the worst I have ever had in my 41 years in business. AT&T thinks I have forgotten this, They now placed our account to a bill collector, when the damages to this property, the damages to my business far exceed my bill, I was in that store before my grace period. All documented by AT&T and all my recordings, pictures of people from AT&T that never should of been on this property without a 24hr notice I placed a claim against AT&T which they have done nothing about. My DirecTVand streaming part of AT&T. Started out at $99.00 a month within 6 months it raised to $149.00 a month within 6 months, AT&T you know my story. You know I ported 2 lines over to Verizon. The third line I could not port over because of the trouble I was having , they said porting that number would transfer to their phone. So I had to get a different number that I had for over 15 years!! Active armor they had on my phone showed back in 2010 this phone was infected with something. I am a hardscape contractor. I know my business. AT&T sure does not. Now AT&T you should see this review, you have very little time to contact me, before I file a lawsuit against AT&T for the damage to this house that is still not repaired, false reviews from their employees. I do not care if this is a independent store, Your AT&T logo is on that store front. You are still responsible for their actions, as I am with employees. Now again you should be reading this. You have very little time to contact me either through the 2 lines I ported over to Verizon or my email. If you think I forgot this. Not a chance.

AT&T, After a technician came to my house and two other guys came unannounced with out paper work. They mention about my phone, while I was set with T-Mobile with $97.40 per month. The two other guys said that we can get you lower mo they payments. I told them that my payments are low because I reward my grandkids for good grades. One guy, Cash App me to help on my payments.

Now, my bill was $197.00 and I called customer service to find out why my bill is $197.00 and I was told that the fees and a return check fees. See, I couldn’t pay the fees at $197.00. I Hate AT&T at this point. Help me get back happiness as a senior citizen. Other than that, I Hate AT&T in my old heart ❤️. Help make this right as a company.

AT&T, Trade-In Not Processed, $1000 Loss! I traded in my iPhone 12 Pro Max to upgrade to a 16 Pro Max, but the store didn’t process my trade-in, resulting in a $1000 loss. I’ve spoken to two friends who experienced similar issues. The store manager mentioned they had to let someone go due to phones being “lost” during trade-ins. As someone on a fixed retirement income, losing $1000 is significant. I feel taken advantage of, and it’s disappointing to see this happening repeatedly. AT&T needs to address this issue and improve their trade-in process.