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AutoZone, Bad freon cans. I have been a loyal customer to AutoZone for many years. I took to cans of freon into the store to get a refund and then buy 2 more. I took my fittings in and showed them the poor operations of the cans. I am a senior citizen and help other senior on their A/C problems. I give my time for free. I am 72 years and expected more from the manager. Remember these cans only cost under $18.00. I can’t believe they would lose a customer over $36.00 and I was going to buy more. I shop nothing but AutoZone. I wasn’t lying or trying to rip anybody off. The manager should be retrained in customer service. The store was at Boulder Hwy and Horizon Drive next to Lowes.

AutoZone, Formal Complaint Regarding Poor Customer Service and Failed Deliveries. I am writing to formally express my deep dissatisfaction with the service I recently received from AutoZone, both in-store and online. My experience has been marked by poor communication, failed commitments, and a lack of accountability all of which contradict your company’s mission of going the “Extra Mile” for your customers. The first issue occurred at your Winnsboro, SC location. My mechanic placed a phone order for a part that was to be delivered to the store by 4:00 PM. I arrived at the designated time, only to be told the part had not been delivered. Upon contacting the hub in Columbia, your store’s service manager was informed the part was not available. Eventually, she located the part at another Columbia location 40 minutes away. I had no choice but to drive there myself, despite expecting a reliable local delivery. The second issue involved an online order I placed on May 30, 2025. The website clearly indicated next-day delivery, which was a deciding factor in choosing to order online. Unfortunately, the part did not arrive the following day. I called customer service and spoke with several representatives who failed to address my concerns effectively. One representative talked in circles, offering no real assistance. When I escalated the matter to a supervisor, she interrupted me while I was explaining the issue and abruptly offered a $20.00 refund. She also placed me on hold to contact FedEx and later informed me the part would arrive by 8:00 PM on June 2, 2025. As of today, June 3, 2025, I still have not received the part. This experience has been frustrating and inconvenient, especially as it has delayed necessary repairs to my vehicle. I have received multiple apologies, but apologies alone do not resolve the inconvenience, wasted time, or lack of service integrity I’ve encountered. AutoZone’s mission statement emphasizes delivering the best merchandise at the right price, along with genuine, friendly service. Unfortunately, my experience has reflected none of these values. I question whether your staff is truly trained in or held accountable to this mission. I respectfully request the following: 1. An immediate update and resolution regarding the status of my order. 2. A full explanation of the failures both in-store and online. 3. Consideration of additional compensation for the time, fuel, and frustration incurred. 4. Assurance that appropriate steps are being taken to ensure this does not happen to other customers in the future. Please treat this complaint with the seriousness it deserves. I expect a written response within 7 business days.

Sincerely,

AutoZone, I would like to thank Talon Burien AutoZone for going the extra mile for putting my aux battery and main battery in!

AutoZone, Return. Took my vehicle to AutoZone due to check engine light. They came out read code told me gas cap was the issue. Purchased a cap from them on the spot. Reset the light and in about 50 miles light reilluminated. Reset 1 more time within 25 miles check engine again illuminated. Returned to the same location to return the cap. I was informed that they do not accept parts back that have been used. I was further informed that a mechanic should diagnose and then buy the part. I informed them that their store diagnosed and willingly sold me a part that did not fix my issue. I had additionally purchased oil and a filter from the same store which I promptly returned. I will not shop AutoZone again.

AutoZone, Customer service. Due to medical issues I tried returning unused light bulbs and they refused because it was more then 90 days. AutoZone didn’t care I was in the hospital for a month then a rehab center for 2 months and a nursing home for 3. When I walked in the were fighting with someone about some brake pads and Warranty. I guess they love to fight more then satisfy the customers.