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AutoZone, Brandy best customer service! My son and I went to AutoZone on Leonard Avenue in Grand Rapids MI on Friday and want to say that Brandy helped us. She was super helpful and was the best customer service person I have seen in a long while. I appreciate her and will be a longtime customer to AutoZone because of her. Please pass along my thanks!

AutoZone, Rebuilt engine. My youngest granddaughter, 19, went with dad to buy a car. Found a 2013 Hyundai. Within 2 weeks, it ran out of oil and the engine was blown. Mechanic ordered a replacement from AutoZone. Put it in. Had the same exact problem except this time, her dad caught it and took it back to the mechanic. Checked it out and ordered another one. After 6 weeks of denial and refusals, AutoZone finally sent another. The first one cost $4000.00 and $2000 installation. This time I had them take it to another mechanic after it was installed. New mechanic installed an oil cooler, changed the oil drove it about 250 miles, and changed the oil. Metal flakes in the oil. Found gaskets leaked around the chain cover, oil pan gasket and between the transmission and engine connection. Pathetic. Another $500.00. Went to trade in, offered $1,000 trade-in on $9,000 auto. Because of this engine. Let me be perfectly clear, I will never make another purchase from your company again and neither will any of my family members who went through this or watched this travesty take place. AutoZone is pathetic. Cheap junk.

AutoZone, Ridiculously over priced. Just bought a 2 pack of Sylvania Xtravision 9003 bulbs at Vandalia, Illinois store. Had a headlight out and needed to replace before going home. The price was $42.00 plus tax. When I got home I looked up the same bulbs on Amazon. They were $10.88 for the same 2 pack. They even said the suggested retail price was $38.50. What a rip off!!! You just lost me forever as a customer.

AutoZone, Failure to address conduct unbecoming of management. The reported manager of covington AutoZone ” Matthew”. On several occasions has demonstrated substandard behaviors; while exchanging Lifetime Brakes, Mr. Matthew needs customer service training, managing in a changing environment, I have attempted to contact Corporate Headquarters, left several messages for a Ms. Adele, still have not received any response from management.

Store credit in place of credit card refund! I bought 3 windshield blades in San Fernando CA for $42.96 using a $27.35 store credit and I paid an additional $15.61 with my credit card to cover the difference.

I had to return one of the blades in Sylmar CA since it won’t fit and I was owed a refund of $14.32. Instead of giving the amount back to my credit card, I was told that I could only get a store credit since part of my purchase was paid with store credit. I argued on the contrary but the manager insisted on the store credit.

Even after elevating the issue to their Customer Service, they still won’t refund the amount to my credit card. This doesn’t make any sense to me at all since I’m only asking for a credit card refund which is even less than the amount I paid with my card.

Is what I’m asking for unreasonable?