Reach Out To Bank of America Corporate Office 

Bank of America, Confusing Alert Messages and No Way to Respond. I received an alert from Bank of America stating that a temporary access code had been assigned to my account. The message said to let them know if I hadn’t made this change — but when I attempted to reply, I got an automatic response saying replies to alert emails aren’t monitored. That’s incredibly frustrating and confusing. Why send a message asking for a response with no clear way to actually respond? I’m tired of being put on hold for 30+ minutes just to get clarification or flag something important. If I could leave a zero-star review, I would. I’m seriously considering moving my banking elsewhere due to the lack of clear communication and responsiveness.

Bank of America, Repeated Online Banking Lockouts and Poor Support. I’ve been a customer since 2007 and had used the same username and password without issue until May 13, 2024. On that date, my credentials were suddenly rejected. Since then, I’ve been locked out of my online banking 10 times. Each time, I’ve reset my password, only for it to be rejected the next time I tried to log in. Most recently, I was actually able to log in on the first attempt — only to be immediately locked out again. When I contacted customer service, I waited on hold for over 30 minutes and was transferred to the wrong department after specifically requesting technical support. This has become an incredibly frustrating experience. Online access is essential, and it’s unacceptable to face this many recurring login issues without a lasting fix.

Bank of America, I’m extremely disappointed in how my case was handled. Your team accused me of authorizing suspicious charges without thoroughly investigating the situation. I’ve been a loyal customer for nearly 25 years, and this is by far the worst experience I’ve had. When similar issues happened in the past involving a joint account, you never placed blame as quickly. Now, I’m being told I either made or allowed someone to make these charges—even though they happened while I was out of state and making legitimate purchases myself. I’ve spoken to the IRS, consulted legal advice, and will be closing my account if this isn’t resolved properly. The lack of clear communication and accountability has been frustrating. It’s not just about the $1,100—it’s about being treated with respect and fairness. I’m requesting a detailed report of the vendors involved and a direct contact from someone higher up—not just another rep reading from a script. Please escalate this. I expected more from a bank I trusted for decades.

Bank of America, as a potential credit card customer, I’m very frustrated with the lack of accessible customer service. I’m trying to apply for the Royal Caribbean credit card, but I can’t reach anyone by phone without already having an account or providing a Social Security number. I simply want to know which credit bureau you use for the application, so I can temporarily lift the freeze on my credit. Unfortunately, your website and phone systems make it nearly impossible to get a basic question answered.

Bank of America, Deceptive and Unhelpful. I applied for a home equity line of credit despite having no significant debt—no car payments, minimal credit‐card balances, and a steady full‐time income of around $77,000. I chose BOA because my property, once improvements are made, will be worth about $600,000 in this neighborhood. However, throughout the process I’ve encountered constant delays, shifting explanations, and a complete lack of transparency about their intentions. Their underwriting criteria make no sense: there’s no risk to the bank, and I’ve offered to pay down—or even close—my unsecured debts to qualify. Instead, Bank of America has wasted my time and demonstrated exactly the opposite of the fair, straightforward lending I expected. I hope they revisit their decision and communicate clearly about whether they truly intend to move forward.