BD’s Mongolian Grill Corporate Office and Customer Service 

BD’s Mongolian Grill is an Asian-fusion restaurant brand known for its interactive create-your-own stir-fry concept. Guests select proteins, vegetables, noodles, sauces, and seasonings before restaurant employees cook the ingredients on a large open grill.

Customers with questions about food, service, charges, rewards, gift cards, online orders, accessibility, or a restaurant experience should normally contact the specific BD’s location first. The Irving support office and online guest-contact form are more appropriate when a restaurant manager has not resolved the concern or when the inquiry involves the brand, website, privacy, careers, or another company-wide matter.

BD’s Mongolian Grill Corporate Office Contact Information

• Brand: BD’s Mongolian Grill
• Operating Entity Identified in Website Policies: Grill Group, LLC
• Parent Company: Craveworthy Brands
• Support Office Address: 8200 Springwood Drive, Suite 230, Irving, TX 75063, USA
• Guest Contact Email: in**@*****go.com
• Official Guest Contact Form: Contact BD’s Mongolian Grill
• Official Website: BDSGrill.com
• Restaurant Locator: Find a BD’s Restaurant
• Online Ordering: Order BD’s Online
• Rewards: BD’s Rewards
• Gift Cards: BD’s Gift Cards
• Careers: BD’s Careers
• Fundraising: BD’s Fundraising
• Privacy Policy Contact Phone: 214-774-4240

BD’s does not currently publish universal public office hours for its Irving support office. Restaurant hours vary by location, day, holiday, and local operating conditions.

Where Is BD’s Mongolian Grill Corporate Office?

BD’s official guest-contact and careers pages list:

BD’s Mongolian Grill
8200 Springwood Drive, Suite 230
Irving, TX 75063
United States

This address is associated with restaurant-support and administrative functions. It is not a BD’s dining location or a public customer-service counter.

Do not mail food, return merchandise, gift cards, payment-card information, employment documents, or sensitive personal records to the office unless an authorized representative provides written instructions.

What Is BD’s Mongolian Grill’s Corporate Phone Number?

The previously published number 1-888-436-4447 appears in older directories and historical restaurant listings. BD’s current official guest-contact page does not publish it as a verified general corporate, human-resources, or customer-service number.

For current guest assistance, use:

• The telephone number for the restaurant involved
• The official online contact form
• in**@*****go.com

BD’s privacy policy separately publishes 214-774-4240 for questions relating to that policy. It should not be assumed to be a universal restaurant customer-service line.

Corporate Office Versus Local Restaurant Management

Contact the individual BD’s restaurant for:

• Restaurant hours
• Reservations or seating questions
• Recent dine-in visits
• Food quality
• Incorrect or missing items
• Refunds and charge corrections
• Takeout or delivery orders
• Allergy questions
• Lost property
• Restaurant accessibility
• Employee conduct
• Local fundraising events
• Restaurant employment applications

Contact the brand through its guest form or Irving support office for:

• A complaint not resolved by restaurant management
• Website or app concerns
• Rewards-account problems
• Privacy questions
• Management career inquiries
• Media, vendor, real-estate, or business matters
• Questions affecting multiple restaurants

Some BD’s restaurants may be operated by franchisees or affiliated operating companies. A local franchisee may be responsible for employment, management, refunds, operations, and other restaurant-level decisions.

How to Find a BD’s Mongolian Grill Restaurant

Use the official restaurant locator rather than relying on an older directory or search result.

A current restaurant page may provide:

• The restaurant address
• Local telephone number
• Daily hours
• Directions
• Dine-in availability
• Takeout and delivery options
• Online ordering
• Catering links
• A location-specific menu

BD’s online pages contain some inconsistent or historical location information. Confirm that a restaurant is currently open before traveling.

How to File a Complaint With BD’s Mongolian Grill

For a restaurant complaint:

1. Keep the receipt, order confirmation, and payment record.
2. Contact the restaurant where the transaction or incident occurred.
3. Ask to speak with the manager on duty or general manager.
4. Explain the concern clearly and state the resolution requested.
5. Record the date, time, location, and name or position of the person contacted.
6. If the issue remains unresolved, use BD’s official guest-contact form.
7. Select the restaurant involved when the form provides that option.
8. Retain a copy of the message and any response.

A useful complaint should include:

• The restaurant name and address
• The date and approximate time
• The order or receipt number
• Whether the order was dine-in, takeout, pickup, or delivery
• The menu items involved
• A factual description of what occurred
• The names or positions of employees already contacted
• Photographs when relevant
• The requested refund, replacement, explanation, or other resolution

Do not publish payment-card numbers, rewards passwords, gift-card numbers or PINs, home addresses, private telephone numbers, employee personal information, or complete receipts in a public review.

Food Quality and Incorrect Order Complaints

Report a missing, incorrect, undercooked, overcooked, contaminated, or otherwise unsatisfactory item to the restaurant promptly.

Provide:

• The order number
• The item name
• The purchase time
• A description of the concern
• Photographs of the item and packaging when useful

Do not continue eating food that appears unsafe. Seek appropriate medical assistance for a serious allergic reaction, suspected food poisoning, choking, or another health emergency.

BD’s Refund and Charge Disputes

BD’s does not prominently publish one universal refund policy covering every restaurant, ordering platform, franchisee, delivery provider, and type of purchase.

For a refund request:

1. Contact the restaurant that prepared the order.
2. Provide the receipt or online order number.
3. Explain whether the charge involved dine-in, pickup, catering, or delivery.
4. Ask whether the restaurant, online-ordering platform, or delivery provider controls the refund.

Refund timing can depend on:

• The original payment method
• The restaurant operator
• The ordering platform
• The delivery provider
• The payment processor
• The issuing bank

Contact the restaurant before filing a payment dispute when possible. A bank dispute does not necessarily resolve an underlying rewards, gift-card, or restaurant-service complaint.

Online Ordering, Pickup, and Delivery

BD’s offers online ordering at participating locations. Options may include:

• Pickup
• Curbside service
• Delivery
• Scheduled orders
• Rewards redemption

Services differ by location.

For an online-order issue, have:

• The order confirmation
• The restaurant selected
• The pickup or delivery time
• The email address or telephone number used
• The payment record
• A list of missing or incorrect items

A third-party delivery company may be responsible for:

• Driver conduct
• Delivery timing
• Platform fees
• Tips
• A delivery marked complete but not received
• A platform-issued credit

The restaurant is generally the better first contact when the complaint involves preparation, portion, ingredients, packaging, or food quality.

BD’s Rewards Program

BD’s operates a digital loyalty program available through its website and app.

The current rewards page states that members:

• Earn 10 points for every eligible $1 spent
• Can earn through online orders, app orders, or restaurant check-in
• May receive free chicken potstickers after the first qualifying purchase
• May receive a birthday reward
• Can receive member-only offers and promotions
• Can redeem available rewards through the app, online ordering, or at a participating restaurant

Points currently expire after 365 days.

For dine-in credit, guests may use the telephone number or email address connected to the account or scan the account’s loyalty QR code.

Rewards, qualifying purchases, expiration dates, birthday offers, redemption rules, and promotional benefits may change. Review the current BD’s Rewards page before relying on an offer.

Missing BD’s Rewards Points

For missing points:

1. Confirm that the purchase was eligible.
2. Check that the correct telephone number, email address, or QR code was used.
3. Keep the itemized receipt.
4. Check the account after the transaction has had time to process.
5. Contact the restaurant or submit a guest-support request.

Include:

• The rewards-account email or telephone number
• The restaurant
• The transaction date
• The receipt number
• The purchase amount

Do not send an account password or full payment-card number.

BD’s Gift Cards

BD’s promotes restaurant gift cards for personal gifts, employee recognition, teachers, coaches, volunteers, and other recipients.

Customers can use the official gift-card page to access the current balance-check system.

Before buying or using a gift card:

• Confirm whether it is physical or digital.
• Keep the purchase and activation receipt.
• Review location and redemption restrictions.
• Check the balance before visiting.
• Do not share the card number or PIN publicly.

For a lost, stolen, inactive, or incorrectly charged card, contact the restaurant or the card-support route shown on the card, receipt, or balance-check page. Replacement may require proof of purchase and may not always be available.

BD’s Menu and Dining Concept

BD’s is known for its create-your-own stir-fry experience.

Depending on the restaurant, guests may choose from:

• Beef
• Chicken
• Pork
• Seafood
• Plant-based ingredients
• Fresh vegetables
• Noodles
• Rice
• Sauces
• Seasonings
• Appetizers
• Desserts
• Chef-created bowls
• Beer, wine, or cocktails at participating restaurants

Menu items, pricing, unlimited-bowl options, lunch specials, alcohol service, and ingredient selection vary by location.

Food Allergies and Dietary Restrictions

Guests with an allergy or dietary restriction should speak directly with the restaurant before ordering and again with the server or manager upon arrival.

BD’s menu materials state that customers should inform restaurant staff about:

• Food allergies
• Gluten concerns
• Vegetarian or vegan preferences
• Religious dietary restrictions
• Other ingredient limitations

BD’s warns that it cannot guarantee that an item is completely free of:

• Allergens
• Gluten
• Animal products

The create-your-own market bar, shared utensils, preparation surfaces, grill, sauces, and restaurant environment can create cross-contact risks.

A menu symbol, ingredient list, or employee statement should not be treated as a medical guarantee. Customers with a severe or life-threatening allergy should evaluate the shared-preparation environment with their physician and the restaurant manager.

Call 911 for a serious allergic reaction or other medical emergency.

Nutrition Information

BD’s provides nutrition and allergy information through its official website and menu materials.

Nutrition can vary significantly because guests select:

• The amount and type of protein
• Vegetables
• Noodles or rice
• Sauces
• Oil
• Seasonings
• Appetizers and beverages

Portion sizes and recipes may differ by location. Customers managing diabetes, kidney disease, cardiovascular disease, food allergies, celiac disease, or another medical condition should seek individualized advice from a qualified medical professional.

Unlimited Bowl Rules

Some restaurant menus offer an unlimited-bowl option. Current menu materials state that taking a bowl to go may not be allowed with unlimited trips to the market bar.

Additional rules may address:

• Sharing
• Takeout containers
• Food waste
• Time limits
• Participation by each guest
• Promotional pricing

Ask the restaurant for its current rules before ordering.

Automatic Gratuity and Group Charges

Some current BD’s menu materials state that an 18% gratuity may be added to parties of six or more.

Policies can vary by restaurant and menu. Before paying, review:

• The itemized check
• Automatic gratuity
• Taxes
• Discounts
• Rewards
• Split-payment arrangements

Ask the manager to review an incorrect charge before leaving the restaurant.

BD’s Catering

Catering is offered at participating restaurants, often through ezCater or another ordering provider.

Catering services may include:

• Group meals
• Office lunches
• School or organization events
• Delivery
• Pickup
• Individual packaging
• Serving supplies

For a catering order, confirm:

• The restaurant preparing the food
• Guest count
• Delivery address and time
• Setup requirements
• Dietary and allergy concerns
• Cancellation rules
• Delivery and service fees
• Gratuity
• The party responsible for refunds

A third-party catering platform may control billing, cancellation, driver, and account issues.

BD’s Fundraising Events

BD’s offers restaurant fundraising opportunities for qualifying nonprofit organizations.

The current fundraising page says:

• Events are intended for qualifying nonprofit organizations.
• Participating events may return 15% of eligible bills to the organization.
• Events are generally scheduled Monday through Thursday.
• Typical event blocks run from 5:00 p.m.–9:00 p.m. or 6:00 p.m.–10:00 p.m.

Availability, qualification, donation percentage, scheduling, exclusions, tax documentation, promotional requirements, and payment timing should be confirmed with the participating restaurant.

Submit a request through the official fundraising page.

BD’s Accessibility

BD’s does not prominently publish a separate website accessibility statement on its primary navigation.

For help accessing the website, app, online ordering, menu, or another digital service:

• Use the official guest-contact form.
• Email in**@*****go.com.
• Describe the page, feature, or information needed.
• State the preferred accessible format or communication method.

For restaurant access, contact the specific location before visiting when possible. Questions may involve:

• Accessible parking
• Entrance accessibility
• Seating
• Restrooms
• Service animals
• Menu communication
• Assistance using the market bar
• Other disability-related accommodations

Accessibility features may differ because of building design, local requirements, ownership, and renovations.

BD’s Privacy Policy

BD’s privacy policy identifies Grill Group, LLC as the entity responsible for certain website and app data practices.

The policy describes the possible collection of information such as:

• Name
• Email address
• Telephone number
• Mailing address
• Birthday
• Account information
• Promotion and survey responses
• Website activity
• Correspondence

The policy states that users may request access, correction, or deletion of information, subject to legal and operational limitations.

Privacy-policy contact information includes:

• Mail: Grill Group, LLC, 8200 Springwood Drive, Suite 230, Irving, TX 75063
• Phone: 214-774-4240
• Email Published in the Policy: in**@**********ll.com
• BD’s Guest Email: in**@*****go.com
• Policy: BD’s Privacy Policy

The privacy policy contains some legacy domain and affiliated-brand references. Use the current official contact form when uncertain which email applies to a particular request.

Online-ordering and loyalty providers may maintain separate privacy policies.

BD’s Careers and Employment

BD’s accepts restaurant employment inquiries through its official careers page.

Restaurant opportunities may include:

• Servers
• Hosts
• Grill cooks
• Food-preparation employees
• Bartenders
• Dishwashers
• Restaurant managers
• Shift leaders

Applicants seeking a restaurant position should use the location-specific application route. Ohio applicants may be directed to a separate Paycor recruiting page.

For management applications, BD’s currently instructs candidates to email a resume and cover letter to we*@*****go.com or mail them to:

BD’s Mongolian Grill
8200 Springwood Drive, Suite 230
Irving, TX 75063

Individual franchisees or restaurant operators may control hiring, interviews, background checks, pay, schedules, and employment decisions.

Be cautious of job offers requesting:

• An application fee
• Gift cards
• Cryptocurrency
• Bank passwords
• Purchases from an unknown equipment vendor
• Confidential documents before the employer is verified

Who Owns BD’s Mongolian Grill?

BD’s Mongolian Grill is part of Craveworthy Brands, a privately held multi-brand restaurant platform founded by Gregg Majewski.

BD’s ownership history includes:

• The concept’s establishment in 1992
• Acquisition by Mongolian Concepts in 2017
• Operation alongside Genghis Grill and Flat Top Grill
• Acquisition and integration into Craveworthy Brands in 2023

Older references describing Mongolian Concepts as the current ultimate parent should be updated. Craveworthy stated that the former Mongolian Concepts umbrella would be eliminated as the brands joined its platform.

Who Is the CEO of BD’s Parent Company?

Gregg Majewski is the founder and Chief Executive Officer of Craveworthy Brands.

He previously held senior operating and financial roles at Jimmy John’s and later led Mongolian Concepts before acquiring and integrating its restaurant brands into Craveworthy.

BD’s does not prominently publish a separate current brand-level CEO on its consumer website. Correspondence should therefore be directed through the appropriate guest, restaurant, career, privacy, or parent-company channel rather than assuming the name of an unverified BD’s executive.

BD’s Mongolian Grill History

BD’s was established in 1992 and became known for allowing guests to build customized stir-fry bowls from a market-style ingredient bar.

The brand later expanded through company-operated and franchised restaurants. Its core experience combines:

• Guest-selected ingredients
• Open-grill preparation
• Interactive restaurant entertainment
• Chef-created menu options
• Dine-in, takeout, delivery, and catering

In 2017, BD’s joined Mongolian Concepts with Genghis Grill and Flat Top Grill. In 2023, the group was integrated into Craveworthy Brands.

BD’s Mongolian Grill Reviews and Complaints

Experiences may differ by restaurant, franchisee, manager, employee, ordering method, menu, and time of visit.

Review topics may include:

• Food quality
• Ingredient freshness
• Market-bar cleanliness
• Grill preparation
• Cross-contact concerns
• Service speed
• Employee conduct
• Restaurant cleanliness
• Pricing
• Gratuity
• Rewards
• Gift cards
• Online ordering
• Delivery
• Catering
• Complaint resolution

Positive feedback may describe friendly employees, fresh ingredients, customization, entertaining grillers, accommodating service, successful group meals, helpful allergy discussions, or prompt resolution by a manager.

No QueryHunter data was supplied for this page. This article therefore does not claim a verified average rating, dominant complaint pattern, or overall level of guest satisfaction.

BD’s Competitors and Related Corporate Office Pages

BD’s competes with Asian-fusion, stir-fry, fast-casual, buffet, and build-your-own restaurant concepts.

Related CorporateOfficeHeadquarters.com pages include:

• Pei Wei Corporate Office
• P.F. Chang’s Corporate Office
• Panda Express Corporate Office

Other competitors include Genghis Grill, Flat Top Grill, HuHot Mongolian Grill, local Mongolian barbecue restaurants, and independent Asian-fusion concepts.

Official BD’s Mongolian Grill Resources

• Official BD’s Website
• Guest Contact Form
• Restaurant Locator
• Online Ordering
• BD’s Rewards
• Gift Cards and Balance Check
• Careers
• Fundraising
• About BD’s
• Privacy Policy
• Terms of Service
• Craveworthy Brands

Frequently Asked Questions About BD’s Mongolian Grill

Where is BD’s Mongolian Grill’s corporate office?

BD’s official contact and careers pages list 8200 Springwood Drive, Suite 230, Irving, TX 75063.

What is BD’s Mongolian Grill’s current customer-service phone number?

BD’s does not prominently publish a verified universal guest-service telephone number on its current contact page. Contact the restaurant involved, email in**@*****go.com, or use the guest form.

Is 1-888-436-4447 still BD’s corporate number?

The number appears in older directories, but it is not currently published as the official general corporate, customer-service, or human-resources number on BD’s contact page.

What is BD’s customer-service email?

The official contact page publishes in**@*****go.com.

How do I complain about a BD’s restaurant?

Speak with the manager at the restaurant first. If the complaint remains unresolved, submit the official contact form and identify the restaurant involved.

How do I request a refund?

Contact the restaurant that prepared the order. For a third-party delivery or catering purchase, the platform may control the refund.

How do I find a BD’s location?

Use the official restaurant locator and verify current hours before visiting.

Does BD’s have online ordering?

Yes, at participating restaurants.

Does BD’s deliver?

Delivery is available from selected locations and may be fulfilled by a third-party provider.

Does BD’s offer catering?

Yes, participating restaurants offer catering, often through ezCater.

Does BD’s have a rewards program?

Yes. Guests can register online or through the app.

How many rewards points do members earn?

The current rewards page states that members earn 10 points per eligible $1 spent.

Do BD’s Rewards points expire?

Yes. The current rewards page states that points expire after 365 days.

Does BD’s offer a birthday reward?

The current program promotes a birthday reward for eligible members.

Does BD’s sell gift cards?

Yes. The official gift-card page also links to a balance-check system.

Can BD’s guarantee an allergen-free meal?

No. BD’s states that it cannot guarantee that an item is completely free from allergens, gluten, or animal products.

How do I report an allergy concern?

Contact the restaurant manager, identify the ingredients and visit involved, and seek medical care immediately for a serious reaction.

Does BD’s offer vegetarian or vegan food?

Restaurants offer customizable vegetables, sauces, and other ingredients, but shared preparation creates cross-contact risk and the company does not guarantee that items are completely free of animal products.

Does BD’s add automatic gratuity?

Some current menus state that an 18% gratuity may be applied to parties of six or more. Confirm the policy at the restaurant.

Can unlimited bowls be taken home?

Current menu materials state that taking a bowl to go is not permitted with some unlimited-bowl offers.

Does BD’s offer fundraising events?

Yes. Qualifying nonprofit organizations can request restaurant fundraising events through the official website.

How do I apply for a job?

Use the official careers page or the location-specific application route.

Who owns BD’s Mongolian Grill?

BD’s is part of Craveworthy Brands.

Is Mongolian Concepts still BD’s parent company?

No. Craveworthy Brands announced that BD’s and the other former Mongolian Concepts brands would be integrated into Craveworthy and that the previous umbrella would be eliminated.

Who is the CEO of BD’s parent company?

Gregg Majewski is founder and CEO of Craveworthy Brands.

Is BD’s publicly traded?

No. BD’s and Craveworthy Brands are privately held.

How do I submit a privacy request?

Use the contacts in BD’s privacy policy or the official guest-contact form.

How do I request an accessibility accommodation?

Contact the specific restaurant for an in-person accommodation or use the guest-contact form for website and digital-access assistance.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish BD’s Irving support office from individual restaurants, franchisees, delivery providers, catering platforms, rewards technology providers, gift-card administrators, and the Craveworthy Brands parent organization.

This page uses current official BD’s contact, location, rewards, menu, allergy, gift-card, fundraising, privacy, careers, and parent-company resources to identify the contact route most likely to address each type of inquiry.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with BD’s Mongolian Grill, Grill Group, LLC, Craveworthy Brands, Genghis Grill, Flat Top Grill, any franchisee, restaurant employee, delivery provider, catering platform, rewards provider, or gift-card administrator.

This page is provided for general contact-information purposes. It is not medical, allergy, nutrition, legal, employment, financial, franchise, privacy, accessibility, or consumer-rights advice.

For a serious allergic reaction, choking, suspected poisoning, fire, violence, or another immediate emergency, call 911. Do not use an ordinary corporate form or public review for emergency assistance.

Addresses, telephone numbers, locations, hours, ownership structures, menus, prices, reward rules, gift-card procedures, delivery partners, catering policies, allergen information, and leadership roles may change. Verify important information with the restaurant, BD’s official website, the responsible third-party provider, and an appropriate professional.

Share Your BD’s Mongolian Grill Experience

Have you contacted a BD’s restaurant manager, guest-support team, rewards provider, delivery service, catering platform, or corporate office? Share the restaurant or department contacted, the approximate date, the general issue, the response received, and whether the matter was resolved.

Do not publish payment-card information, rewards passwords, gift-card numbers or PINs, home addresses, private telephone numbers, private email addresses, medical records, employee personal information, or unredacted receipts.