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Bonefish Grill, Worst experience ever! I am writing regarding my experience at your restaurant on Cortez Rd in Bradenton last night. My husband and I sat at the bar to order some drinks and food. Jada was the bartender. I ordered the tuna sashimi app for my meal with the cauliflower app. My husband ordered the fish and chips meal. Within 5 minutes my husband was presented with a salad which we did not order but he ate assuming it came with his meal. The food and the service were great until we received our bill. I noticed that there was a charge for the salad. I asked Jada who replied that yes it was a mistake but she was told by the manager to charge us anyway because he ate it. This is ridiculous! We thought it came with the meal, it was the bartenders mistake and we are charged $6 for this salad. I asked to speak with the manager and Bill promptly arrived with a chip on his shoulder. He explained that yes he told Jada to charge us. ” You ate the salad!” He decided to argue with us about it, hovering closer and closer, invading our personal space. My husband asked him to step back but he refused. All this in front of the other customers sitting beside us. It was embarrassing. We are locals that frequently visit your restaurant. We have both worked in customer service and have owned a restaurant. My husband was very angry, and used a few choice words and asked Bill to walk away. He would not. Ultimately my husband walked out while I took care of the check. Bill then reappeared and told me he wanted to comp the entire meal. I refused. I do not want a free meal but I do want to be treated with respect. I paid the bill, tipped Jada and left. I am floored by the way that Bill spoke to us. This is such bad business! I hope this feedback helps and that Bill does not ruin another couples dinner. He really needs to be coached and reeled in before he destroys your reputation. Sincerely.

Bonefish Grill, We have always enjoyed our visits to our local restaurant. My issue is I purchased several gift cards during your holiday promotion. the promotion included a $10. bonus card for each gift card purchase. the first time I tried to use one of the bonus cards, I was too early. The next it was ok I was able to use them, this past Sunday I went to use them, and was told it had expired. I was shocked. we have had very cold weather, and a lot of snow(feet of snow). I am 75 yrs. old and cannot get out in bad weather. I would like to request new bonus cards as I have 11 that I cannot use. That is $110. dollars I am getting deprived of. I would be glad to mail these back to you if I need to. If someone could contact me regarding this issue, I would surely appreciate it thank you,

Bonefish Grill, Won’t be back. Review is on TripAdvisor Wrote to you first but never got a reply.

Bonefish Grill, Server went above &; beyond with poise, class &; fantastic customer service. I have recently had a GI surgery. Dining at restaurants has been a struggle. In addition, I have a four year old that never makes dining out a fun experience. This particular server (Hope N. @ Bonefish Grill Upper St. Clair, PA) went above and beyond to extend courtesy grace and understanding to my family and always with a genuine smile and a “no problem” attitude. I’ve never written a corporation about service I have had but Hope N. was worth the extra effort. She alone will keep me coming back, and spreading the word about the kind of people you hire. Thank you!

Dirty! We are Bonefish customers since Bonefish had white tablecloths in Stuart, FL; meaning pretty much from the beginning and have seen the changes over time. At that time, you almost felt you had to go to Bonefish ALL dressed up including in a tuxedo.

What we experienced last Sunday (our Anniversary) was pretty much the bottom, if not rock bottom of a restaurant. Wonder if it could go even lower, time will tell.

We went for a lunch, or so we thought and the first thing we experienced after seating and ordering 2 Merlot was black things over the white paper.

I was under the impression they did not change the paper after the last customers and sorry, I did not take a picture of it and just used the card to swipe the stuff from the paper over the side. Too late I realized they were actually tiny dead black ants because one was left on the table and I had a closer look at it.

The bread came with the olive oil dip and I broke off a piece of bread, broke a piece off of that one, and dipped it. After the 3rd piece of dipping, I noticed something really thick black in the dip, it seemed to be soft but that was the end for me eating, dipping bread.

Wonder if it was some grease dripping down somewhere in the kitchen right into the oil. Just a thought.

I opened my napkin with forks and knife and looked at it, well, look for yourself at the enclosed pictures after also the Merlot came.

Now we were finally ordering but honestly, I did not feel like eating really something so we only ordered a tempura sashimi.

We actually did not say anything at that time since we did not want to upset anybody and maybe “spoiling” our order.

Then came the food and that was the time I told the fellow to bring us 2 new clean empty glasses and clean new forks and knives. We poured the wine ourselves into the clean glasses.

All the greasy oily marks on the glasses are not very good visible, I guess you have to take my word for it but then maybe I am expecting too much for $7.90 a glass.

The spot you see marked is actually on the inside of my glass, I assume some “food rest over” from the last customer, and the same seems to count for the “tools”.

Forks and knife replacement would have not been needed since we had eaten the tempura with the enclosed chopsticks. Glad they came in a paper package.

The plate with the food had actually all the greasy fingerprints of all the people who touched it too.

I guess I don’t have to tell you how my old 5-star rating is going in the meantime for Bonefish.