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Bonefish Grill, Manager neglected to credit me charges on my credit card from another customer order. I ordered dinner to take out, upon arrival kitchen staff took my credit card and charged me two and a half times more than what I have ordered. I asked for manager, he came to talk to me in a very rude behavior, I asked him for a refund on the obscene charge as it was as not my order, he said that he credited me and only charged me for my dinner, again very unprofessional and rude. I checked my credit card to see that he has never credit me and I paid for others dinner. I went back to the restaurant, asked for the manager, he refused to come and talk to me, hostess recognized me as I am a regular client and apologized adding that she remembers my order and I should have never been charged someone else’s order, took my phone number saying that manager will contact me to resolve this., it’s been days now and manager has not contacted me or credit me. I know have to formalice a dispute. Horrible experience, horrible company and a very solid waste of my time to resolve this. Do you want to pay for other peoples dinner?. I don’t think so!. This is in Greenwood Village, Colorado.

Bonefish Grill, What Happened to the Bonefish Grill Eggs Benedict with Filet Mignon? Have seen several Food Review E-Sites that Claim the “Bonefish Grill Eggs Benedict with Filet Mignon” was one of the very best/famous items ever on your menu. What happen to it? Why is it no longer on any menu? Please, please reply. Thanks.

Bonefish Grill, Worst experience ever! I am writing regarding my experience at your restaurant on Cortez Rd in Bradenton last night. My husband and I sat at the bar to order some drinks and food. Jada was the bartender. I ordered the tuna sashimi app for my meal with the cauliflower app. My husband ordered the fish and chips meal. Within 5 minutes my husband was presented with a salad which we did not order but he ate assuming it came with his meal. The food and the service were great until we received our bill. I noticed that there was a charge for the salad. I asked Jada who replied that yes it was a mistake but she was told by the manager to charge us anyway because he ate it. This is ridiculous! We thought it came with the meal, it was the bartenders mistake and we are charged $6 for this salad. I asked to speak with the manager and Bill promptly arrived with a chip on his shoulder. He explained that yes he told Jada to charge us. ” You ate the salad!” He decided to argue with us about it, hovering closer and closer, invading our personal space. My husband asked him to step back but he refused. All this in front of the other customers sitting beside us. It was embarrassing. We are locals that frequently visit your restaurant. We have both worked in customer service and have owned a restaurant. My husband was very angry, and used a few choice words and asked Bill to walk away. He would not. Ultimately my husband walked out while I took care of the check. Bill then reappeared and told me he wanted to comp the entire meal. I refused. I do not want a free meal but I do want to be treated with respect. I paid the bill, tipped Jada and left. I am floored by the way that Bill spoke to us. This is such bad business! I hope this feedback helps and that Bill does not ruin another couples dinner. He really needs to be coached and reeled in before he destroys your reputation. Sincerely.

Bonefish Grill, We have always enjoyed our visits to our local restaurant. My issue is I purchased several gift cards during your holiday promotion. the promotion included a $10. bonus card for each gift card purchase. the first time I tried to use one of the bonus cards, I was too early. The next it was ok I was able to use them, this past Sunday I went to use them, and was told it had expired. I was shocked. we have had very cold weather, and a lot of snow(feet of snow). I am 75 yrs. old and cannot get out in bad weather. I would like to request new bonus cards as I have 11 that I cannot use. That is $110. dollars I am getting deprived of. I would be glad to mail these back to you if I need to. If someone could contact me regarding this issue, I would surely appreciate it thank you,

Bonefish Grill, Won’t be back. Review is on TripAdvisor Wrote to you first but never got a reply.