Boston Proper’s corporate office is located at 1155 Broken Sound Parkway NW, Suite A-C, Boca Raton, FL 33487. The publicly listed headquarters phone number is 1-561-990-1700. Boston Proper does not identify that number as its customer-service line. For help with an order, return, exchange, refund, delivery, promotion, gift card, or online account, call Boston Proper Customer Service at 1-800-243-4300.
Boston Proper Corporate Office and Headquarters Information
- Company: Boston Proper, LLC
- Corporate Office and Headquarters: 1155 Broken Sound Parkway NW, Suite A-C, Boca Raton, FL 33487, USA
- Publicly Listed Headquarters Phone: 1-561-990-1700
- Customer Service: 1-800-243-4300
- Order by Phone: 1-800-243-4300 or 1-878-277-8953
- Customer-Service Email: cu*************@**********er.com
- Customer-Service Phone Hours: Seven days a week, 8:00 a.m. to 11:00 p.m. Eastern Time
- Email-Support Hours: Monday through Friday, 8:00 a.m. to 11:00 p.m. Eastern Time
- Official Website: www.bostonproper.com
- Official Contact Page: Boston Proper Contact Us
Important: The Boca Raton corporate office does not process merchandise returns. Customers should follow the return instructions supplied with their order or use the official return address listed below.
Boston Proper Corporate Office Versus Customer Service
The Boston Proper corporate office supports company management and business operations. It should not be treated as the primary department for resolving routine shopping or order problems.
Contact Boston Proper Customer Service at 1-800-243-4300 for assistance involving:
- Order status or order confirmation
- Returns, exchanges, and refunds
- Missing, incorrect, defective, or damaged merchandise
- Shipping or delivery concerns
- Billing questions or temporary payment authorizations
- Gift cards, promotional codes, or price adjustments
- Product sizing, availability, or care questions
- Online accounts, passwords, catalogs, or email preferences
The number 1-878-277-8953 is listed by Boston Proper for placing orders by phone. It should not be described as the corporate switchboard.
Boston Proper Returns Address
Eligible merchandise returns should be sent to:
Boston Proper Returns
1605 S. Elmwood Drive
Mexico, MO 65265
USA
Do not mail returns to the Boca Raton headquarters. Before shipping anything, review the instructions associated with the order and confirm that the merchandise qualifies for return.
Boston Proper Return, Exchange, and Refund Policy
Boston Proper generally accepts eligible returns and exchanges within 30 days of the shipment date. Merchandise normally must be unworn, unwashed, unaltered, in saleable condition, and accompanied by its original tags. Swimwear must retain its protective hygiene liner.
- A return-postage charge may be deducted from the refund when the company’s return label is used.
- Original shipping and handling charges are generally nonrefundable.
- Like-item exchanges may qualify for free return shipping.
- Clearance, final-sale, altered, worn, washed, or otherwise ineligible merchandise may not be returnable.
- Gift cards and electronic gift cards cannot normally be returned.
- Certain products sold through marketplace arrangements may be final sale.
- International and Puerto Rico orders may be subject to separate restrictions.
- Eligible full-price purchases may qualify for a price adjustment when requested within the applicable policy period.
Policies and exclusions can change. Review the current Boston Proper Returns and Exchanges page before mailing an item.
How to Escalate a Boston Proper Complaint
- Start with Customer Service: Call 1-800-243-4300 or email cu*************@**********er.com.
- Clearly identify the requested resolution: Explain whether you are requesting a replacement, refund, exchange, shipment update, billing correction, or another specific outcome.
- Request supervisor review: If the first representative cannot resolve the issue, politely request review by a supervisor or senior customer-service representative.
- Document the interaction: Record the date, time, representative’s name, case number, promised action, and expected completion date.
- Follow up in writing: Send a concise email summarizing the problem, earlier contacts, supporting evidence, and the resolution you are seeking.
- Write to the corporate office when appropriate: Unresolved executive-level correspondence may be mailed to Boston Proper, 1155 Broken Sound Parkway NW, Suite A-C, Boca Raton, FL 33487. Do not send returned merchandise to this address.
Information to Gather Before Contacting Boston Proper
Having the following information available can help Boston Proper locate the transaction and investigate the complaint:
- Order number and order date
- Name, email address, phone number, and billing address used for the order
- Item name, size, color, quantity, and product number
- Shipment tracking number and delivery date
- Return tracking number and date mailed
- Photographs of damaged, incorrect, or defective merchandise
- Copies of relevant emails, receipts, and chat records
- Dates and names associated with previous customer-service contacts
- The specific resolution requested
Do not post full payment-card numbers, passwords, account credentials, order documents containing private information, or other sensitive personal details in the public review section.
Guidance for Common Boston Proper Complaints
Order Status or Missing Confirmation
Use the official Boston Proper order-lookup page with the email address and order number associated with the purchase. Contact Customer Service if the order cannot be located or its status has not updated.
Missing, Delayed, or Damaged Package
Check the carrier’s tracking information and verify the delivery address first. Report a missing, lost, or damaged shipment through Boston Proper’s current claim process or Customer Service. Keep photographs of damaged packaging and merchandise.
Incorrect or Defective Merchandise
Contact Customer Service before returning an incorrect or defective item. Provide photographs, the product information, and the order number. Ask whether a prepaid return label, replacement, or refund will be provided.
Return or Refund Delay
Retain the return receipt and tracking number. Confirm that the package reached the Mexico, Missouri return facility, then provide the tracking information to Customer Service. Ask for a case number and an estimated processing date.
Billing or Temporary Authorization
A pending authorization can sometimes appear before an order ships or even after an unsuccessful order attempt. Ask Boston Proper whether the transaction completed. Your bank or card issuer can explain when an uncollected authorization is expected to disappear.
Promotion or Price-Adjustment Problem
Save a screenshot of the promotion, its expiration date, exclusions, and the shopping-cart total. Promotional codes may have exclusions and generally cannot be applied retroactively unless the current policy specifically permits it.
Gift-Card Concern
Keep the gift-card number private. Provide Customer Service with the purchase receipt, activation information, approximate balance, and transaction details without posting them publicly.
Accessibility Assistance
Customers experiencing difficulty using Boston Proper’s website can review its accessibility statement and contact Customer Service for assistance completing an order or accessing information.
Privacy Request
Review the company’s current privacy policy for information about data collection, marketing preferences, applicable privacy rights, and available request procedures.
Careers and Employment
Job seekers should use the official Boston Proper careers page. Customer Service may not have access to application status, payroll, benefits, tax documents, or employee records.
Current or former employees should use their established manager, human-resources, payroll, or benefits contacts. Avoid posting Social Security numbers, employee identification numbers, payroll documents, medical information, or private workplace records publicly.
Boston Proper Headquarters and Address Clarification
Boston Proper’s current public-facing corporate and customer-service address is 1155 Broken Sound Parkway NW, Suite A-C, Boca Raton, Florida 33487. Florida corporate records use Suite A at the same property.
Older directories and documents may display previous Boston Proper addresses elsewhere in Boca Raton. Those older listings should not be used for current correspondence without confirmation. The Broken Sound Parkway location is the current headquarters address published by the company.
Boston Proper Ownership and Leadership
Boston Proper is a direct-to-consumer women’s fashion retailer founded in 1992. Its product categories include dresses, tops, jackets, pants, denim, swimwear, shoes, jewelry, and accessories.
Brentwood Associates acquired Boston Proper in January 2016 in partnership with the company’s management. Boston Proper continues to appear in Brentwood Associates’ portfolio.
Sheryl Clark serves as Boston Proper’s President and CEO. Florida corporate records also identify Sheryl Clark and Thomas Wilcher as managers of Boston Proper, LLC. Boston Proper remains listed as an active Florida foreign limited liability company.
For additional ownership information, visit the official Brentwood Associates Boston Proper portfolio page.
Boston Proper Corporate Office Photo
Boston Proper Reviews and Complaints
As of July 30, 2026, this CorporateOfficeHeadquarters.com page has no visible reader reviews. Therefore, there is not yet a review date range or a reliable recurring complaint theme to summarize.
Customers are invited to share factual experiences involving Boston Proper orders, returns, refunds, merchandise quality, delivery, customer service, billing, promotions, or complaint resolution in the review section below.
Do not post private customer records, payment-card information, passwords, employee records, medical information, or other sensitive personal information.
Boston Proper Competitors and Related Companies
Boston Proper competes with women’s apparel and direct-to-consumer fashion retailers. Related corporate-office pages include:
- Chico’s Corporate Office
- Talbots Corporate Office
- J.Jill Corporate Office
- Lord & Taylor Corporate Office
For additional telephone-support information, visit the verified Boston Proper Customer Service Numbers page.
Official Boston Proper Resources
- Boston Proper Official Website
- Contact Boston Proper
- Boston Proper Customer Service
- Returns and Exchanges
- Order Lookup
- Boston Proper Frequently Asked Questions
- Accessibility Statement
- Privacy Policy
- Boston Proper Careers
Frequently Asked Questions
Where is the Boston Proper corporate office?
Boston Proper’s corporate office and headquarters is at 1155 Broken Sound Parkway NW, Suite A-C, Boca Raton, FL 33487.
What is the Boston Proper corporate-office phone number?
The publicly listed Boca Raton headquarters phone number is 1-561-990-1700. Boston Proper’s official contact page does not identify a separate corporate switchboard, so customer issues should generally be directed to Customer Service.
What is the Boston Proper customer-service number?
Call Boston Proper Customer Service at 1-800-243-4300. The company lists telephone assistance seven days a week from 8:00 a.m. to 11:00 p.m. Eastern Time.
Is 1-878-277-8953 the Boston Proper headquarters number?
No. Boston Proper lists 1-878-277-8953 as an order-by-phone number, not as its headquarters switchboard.
Where should I mail a Boston Proper return?
Eligible returns should be sent according to the order instructions to Boston Proper Returns, 1605 S. Elmwood Drive, Mexico, MO 65265. Do not mail merchandise returns to the Boca Raton corporate office.
How long do I have to return a Boston Proper order?
Boston Proper generally permits eligible returns or exchanges within 30 days of the shipment date, subject to merchandise-condition requirements and final-sale or product-specific exclusions.
Who owns Boston Proper?
Brentwood Associates acquired Boston Proper in 2016 in partnership with company management and continues to list Boston Proper in its portfolio.
Who is the CEO of Boston Proper?
Sheryl Clark is Boston Proper’s President and CEO.
How can I check a Boston Proper order?
Use Boston Proper’s official order-lookup page with the order number and associated email address, or call Customer Service at 1-800-243-4300.
Can I return merchandise to Boston Proper headquarters?
No. Boston Proper states that returns are not processed at its Boca Raton corporate office.
Does Boston Proper have retail stores?
Boston Proper’s current website primarily directs customers to its online and catalog shopping channels and does not prominently publish a current store locator. Contact Customer Service before traveling to any location represented elsewhere as a Boston Proper store.
Fake Boston Proper Support and Scam Warning
Use contact details published on Boston Proper’s official website whenever possible. Be cautious of unsolicited calls, emails, text messages, or social-media accounts requesting gift-card payments, cryptocurrency, remote computer access, passwords, verification codes, or complete payment-card information.
Boston Proper representatives may need identifying order information to investigate a purchase, but consumers should not disclose passwords, one-time security codes, or full financial-account credentials.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, complaint information, and public review pages since 2004.
Company contact details and policies can change. Readers should confirm time-sensitive information with Boston Proper before mailing correspondence, returning merchandise, traveling to an office, or relying on a support deadline.
Page Update Note
This page was updated on July 30, 2026, to correct the corporate and return addresses, distinguish the publicly listed headquarters number from the customer-service and order-by-phone lines, update support hours, confirm current ownership and leadership information, add return and complaint guidance, and note the current visible-review status.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational website and is not affiliated with, endorsed by, or operated by Boston Proper, Boston Proper, LLC, or Brentwood Associates. Contact information, policies, hours, leadership roles, and return requirements may change. Confirm important details through Boston Proper’s official website or authorized representatives.
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