Reach Brookshires Corporate Office Headquarters 

Brookshires, Poor Customer Service. When I moved to Azle, TX, 9 years ago, I began shopping almost exclusively at the local Brookshires. The people who worked there were very friendly and helpful, so I continued to patronize that store. But a few months ago I had an extremely unpleasant experience and have not been back in the store since. In the ice cream section there was a sign above the Blue Bell pints that said – 5 pints $1 each. That’s a fabulous price, so I got 5. When I was checking out, the normal price came up, so I told the checker about the sign. She called a manager over and he went to look. He said that someone had moved the sign from the cheaper brand. He clearly was implying that I had done that. I was so embarrassed and said that I had not touched the sign. He said that in any case I could not have the ice cream at that price. I left and have never been back. I don’t request or expect anything from the corporate management, but I thought you should know what is happening in your stores.

Brookshires, New checkout lanes! You’ve left no room for separating frozen from produce or cleaning products. The new counters are so small they can’t handle a full fare of groceries. The baggers use plastic bags and just throw everything in them. If you bring your own bags 2 of them won’t fit on the counter. You’re the only store in town. Put the old ones back.

Brookshires, Store #77 – Corsicana, Texas. 1) If you are no longer going to provide carry-out service to ALL customers, please put in some buggy corrals throughout the parking lot. 2) Went to Deli today to pick up lunch. There were already 3 people ahead of me in line. One customer stepped towards the back to try to make it known there were people waiting to be served, but no one came forward. Another customer came up, asked us all if we were in line (we replied yes), stepped over and rang the bell. Finally, an associate appeared from the back and started serving people. However, she did not speak Not One Word to anyone before/during/after she served them. Just as I was leaving the area with my lunch, another associate stepped forward from the back. Shouldn’t your associate constantly check to ensure there are no customers waiting?

3) Your transition from the Pharmacy over to Walgreens has proven to be a horrible choice. Customer service is awful most days, wait time on the phone to actually talk to someone in the Pharmacy is atrocious at best and the ‘I don’t care’ attitude exhibited by most of the employees is mind-boggling.

The Brookshires I shop at is On Desaird st, in Monroe LA. This is a great clean store with nice people except for one nagging problem. When I buy something on sale invariably when I ring up the price at the self checkout the sales price will not be in the computer. I was shopping Thursday and had at least three items that were not in the computer. My wife and I have seen items on sale that weren’t in the computer for over 10 days I have wondered about how many people that weren’t as deligent in checking the price as my wife and I are getting cheated out of the sale prices. I expect the Tyler headquarters to send some one to teach the management in this store to enter all sale items in the computer promptly. Also the sales tags are left on the sword fays after the sale expired. This is very frustrating. Your loyal but frustrated patron.

Brookshires, Unprofessional behavior and practices . .I am writing to express my concerns about the sanitary practices and unprofessional behavior I recently encountered at Brookshires Deli at 5828 Line Avenue, Shreveport, LA. I have brought my concerns to several management personnel so far. As of today, December 28th, the individual below is still working in the deli department. Initial complaint submitted on December 16th. During my visit, I observed several troubling issues involving one of your male deli workers that I believe need to be addressed immediately. These concerns include: Poor Sanitation Practices: The employee in question had long hair and a long beard that were not properly contained by hair coverings, which is a serious concern when handling food. This lack of proper hygiene practices can easily lead to contamination, particularly in a food service setting.

Overfilled Containers: The worker overfilled the containers when preparing my order, resulting in food spilling over the sides. While I understand that some spillage can occur, it was apparent that the containers were deliberately overstuffed, which is both wasteful and unsanitary. Failure to Clean Containers: I noticed that the worker did not wipe excess food off the sides of the containers unless I specifically asked. This failure to clean the containers before sealing them is unacceptable, as it may cause contamination or cause customers to receive food in an unsightly manner. Improper Sealing of Containers: The worker did not properly seal the tops of my containers, leaving them poorly secured. This could result in spillage and spoilage, which is an additional health and safety concern. Unprofessional Attire: Finally, the worker’s clothing was inappropriate for a food-handling environment. He was wearing pants that were sagging far below his waist, showing his butt and underwear, a fashion choice that I find unprofessional for someone handling food. I have been a loyal customer of Brookshire’s for many years, and I have always appreciated the quality of your products and services. However, I believe this employee’s actions were not in line with the high standards of cleanliness and professionalism I expect from your store. I trust you will address these issues to ensure that Brookshire’s Deli continues to provide safe, hygienic, and professional service to all customers. I look forward to your response and hope that appropriate measures will be taken to prevent this from happening again. Myself, my family, my friends, and my neighbors are boycotting Brookshires because this matter has not been addressed and rectified. Sincerely, A once loyal customer.