Brookshires Corporate Office Headquarters 

Brookshires, Deli items. My mom and I bought chicken, gizzards and sides from the Deli last evening, Friday, Dec. 6, 2024. It was near dinner time, but before 5:00 o’clock. Mother purchased her items which were gizzards and two chicken breasts. My items consisted of a drumstick, a thigh, a side of okra, and a side of mac & cheese. Mom told me this morning that her gizzards were very hard and dry to the point that they should had been thrown away! My okra was the same, hard and dry and should not have been on the deli. Plus, our chicken was extremely salty! I am a regular Brookshires customer including at the deli. For the price of this so call food, we could have eaten at a restaurant and enjoyed nice meal! Maybe next time we will, because we are not getting good food at Brookshire’s deli.

Brookshires, Bring back El Monterey Mexican street corn and grilled chicken bowls! The store in Hallsville is OK. I have had problems finding things that I really enjoy though, like Texas two corn salsa, And now something that I found at your store and bought quite a few of only to go back for the last three or four times now and not find it on the shelf. I’ve been Raving to everyone how good those bowls are and y’all just take them off the shelf and don’t sell them anymore. When you get something good, and you sell them, you should keep them in stock. It’s not rocket science.

Why can’t you let HEB in eastern Texas? Their products are by far superior!

Just up this page it says “Brookshire’s faces challenges from national chains like Walmart…..” We’ve shopped at the Canton, Tx Brookshires for over twenty years. It has typically been a pleasant experience, always made easier by the pleasant, helpful employees. The employees are still pleasant and helpful. Unfortunately you have reduced staffing and redesigned your checkouts so that you have become a small Walmart with less products. Congratulations. Customers now have to wait in longer lines to check out, empty their own carts, bag their own purchases and take the carts to their vehicles which they will then load on their own. This change has been gradual over a couple of years but has accelerated over the past month. Enjoy your extra profit. Or just maybe, your customers will just go a half mile down the street to the real Walmart where the larger selection will give them everything they need. You need a full-service competitor in Canton TX.

I was given the wrong order by Curbside, They charged me $148 for this order. I took the order back. Instead of paying the difference, they charged me full price for my order which was 224 dollars. They overdrew my Checking account by the 148. I contacted them about returning my money and it was not returned for weeks. This cost me 300 more dollars because I had a penalty from the bank and medication that had to be purchased. I would like to be compensated for the money I was out. I called and asked to speak to the District Manager, but he has never called me. I was also spoken to rudely by the manager at Brookshire Winnsboro. This problem was not mine this was Brookshire’s mistake. I am paying out the nose for this. I have not received an apology or compensation for what was not my fault.