Reach Out To Chase Corporate Office – Review and Complaints 

Chase, Is the worst bank to deal with! This is now the 3rd time they have froze and closed my account without explanation. I will make sure everyone knows not to bank with Chase and I will be banking with another company. They also closed my daughters account for an unknown reason. Is this how you do business ? Disgusting!

Chase, $300 missing from my account. I opened a savings account with $300 and my first statement shows zero balance. I’ve been trying to get my money back for over 3 months. Lots of run-around, no one answering phone, bank manager Danielle Guerrero doesn’t dispute I opened an account with $300, but she can’t find out why or how it got lost or give me my money back. A bank that can’t manage money?

Chase, Bank One Trust Account. I had a trust account at Bank One that I just found out about. I’ve taken everything I have to Chase Bank since they are now the account holders. They have no record and told me because it was so long ago it was probably sent to retirement unclaimed benefits. I’ve checked there and even the IRS told me they have to still have it because it was never sent anywhere. So, since the merger, they just had the account disappear and take all my money. The paperwork I have is original (yellowed) and no one will help with it. Very frustrating. Have no idea where to turn? Wish they would let you give Zero Stars. If I took from the bank I would be in trouble but they can take from me and nothing happens to them except them getting richer and me poorer.

Chase, I have been a loyal Amazon customer for over 10 years, but my recent experience with a return has been incredibly frustrating. On December 7, 2024, I dropped off three items at a Whole Foods/Amazon Drop-Off location. Two of the items were credited immediately, but my iPhone 14 was not. When I contacted customer support, I was told the phone was still “in transit” and had not reached the return center. Despite providing proof of my return via an Amazon confirmation email, I was told to wait 14 days for processing. Two weeks later, I followed up, only to be told the phone was still not received. Frustrated, I disputed the charge with my Chase, my credit card company, which placed the amount on a 30-day hold to investigate. However, Amazon falsely claimed the phone was never returned, and the dispute was denied. A few days later, Amazon issued a refund—but only for $2.18 instead of the $478.66 plus tax I was owed.I called Amazon again, explained my situation for the third time, and was assured I would receive my full refund within 5-7 business days. I even received an email confirmation. Yet, as expected, no refund was issued. On February 5, nearly two months later, I spent 45 minutes on hold while a rep “consulted a supervisor,” only to be disconnected without a callback. When I called again, I was told there was no supervisor available, and my refund request had to be restarted—meaning another 5-7 business days of waiting.This is completely unacceptable. What should have been a simple return has turned into a nightmare. Amazon’s customer service has severely declined, and resolving an issue like this feels impossible. Meanwhile, I’m expected to pay my credit card bill for an item Amazon has in its possession. I have even contacted my local ABC 7 affiliate to expose this situation. Amazon must do better—train its representatives properly, stop hiding behind scripted responses, and take responsibility for their customers’ concerns. Unfortunately, after this experience, I may never purchase another high-value item from Amazon again.

Chase, Complaint on Lost Funds from my checking account. Feb 16,2024 I had someone Hack into my account and wire $9,299.00 to an International Bank without my knowledge. I filed numerous complaints, all denied. I went into branches and still denied. Now I am withdrawing my savings and will continue on my remaining accounts. I’ve been a customer for 29 yrs and have been Treated So Poorly and Disrespected by your Bank.