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  • Chegg Corporate Office, Customer Service and Complaints

Chegg Corporate Office, Customer Service and Complaints 

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Chegg’s current principal executive-office address is 2261 Market Street STE 46218, San Francisco, California 94114. Chegg’s corporate filing phone number is 1-408-855-5700.

Chegg Customer Support can be reached separately at 1-855-477-0177. Student advocates are available daily from 5 a.m. to 7 p.m. Pacific Time, or 8 a.m. to 10 p.m. Eastern Time. Online chat is also available through Chegg’s official Help Center.

The corporate number should not be represented as a dedicated customer-service, subscription-cancellation, billing, textbook, account-recovery, Human Resources, or complaints-department number. Customers should normally begin with Chegg Customer Support or the support channel associated with the specific Chegg product involved.

Chegg Corporate Office and Customer Service Information

The number 1-408-855-5700 is Chegg’s corporate filing telephone number. Chegg does not prominently identify it as a universal public Human Resources number or as the primary number for subscription, refund, textbook, account, or customer complaints.

Where Is Chegg Headquarters?

Chegg’s latest annual corporate filing lists its principal executive offices at:

Chegg, Inc.
2261 Market Street STE 46218
San Francisco, CA 94114

The same filing identifies 3990 Freedom Circle, Santa Clara, CA 95054, as Chegg’s former principal executive-office address.

Older Chegg webpages, corporate directories, business listings, photographs, and search results may continue to show the Santa Clara location. Readers looking for Chegg headquarters, Chegg corporate office, Chegg HQ, Chegg corporate address, or the Chegg main office should use the current San Francisco address when relying on the company’s latest public filing.

The executive-office address is not a customer-service center, textbook-return warehouse, tutoring location, payment counter, walk-in account-support center, or employment office.

Do not mail rented books, purchased textbooks, electronic devices, subscription disputes, or ordinary customer-service correspondence to the corporate address unless Chegg provides written instructions directing you to do so.

Former Chegg corporate office in Santa Clara California
Chegg previously listed 3990 Freedom Circle in Santa Clara as its principal executive-office address. Its latest corporate filing lists a San Francisco address.

Chegg’s Current Corporate Structure and Services

Chegg is a publicly traded learning and workforce-skilling company. Its common stock trades on the New York Stock Exchange under the symbol CHGG.

As of July 2026, Dan Rosensweig serves as Chegg’s president, chief executive officer, and executive chairman. He returned to the CEO position in October 2025.

Chegg currently organizes its services into two broad categories:

  • Chegg Skilling: Workforce-skilling, professional-development, workplace-readiness, technical-skills, and language-learning services.
  • Academic Services: Chegg Study, Chegg Study Pack, Chegg Writing, Chegg Math, personalized study support, citation tools, grammar tools, plagiarism checking, and related academic products.

Chegg Study Pack combines features associated with Chegg Study, Chegg Writing, and Chegg Math. Chegg also operates or owns related brands and services that include Busuu, Mathway, EasyBib, Citation Machine, and Chegg Skills.

Chegg’s textbook business has changed significantly. Chegg’s current corporate filings state that Chegg no longer directly provides its former print-textbook and eTextbook platform. Its current textbook pages promote book options provided through Valore.

Customers should check their order confirmation to identify whether Chegg, Valore, a bookseller, an app store, or another partner is responsible for a particular payment, shipment, return, or refund.

Chegg Corporate Office vs. Customer Support

Chegg’s corporate office handles executive leadership, public-company reporting, legal matters, strategy, corporate finance, investor relations, communications, workforce planning, and other company-level functions.

Chegg Customer Support handles:

  • Chegg Study and Chegg Study Pack subscriptions
  • Subscription cancellation and pausing
  • Renewal and billing questions
  • Account access and password concerns
  • Suspended accounts
  • Unexpected charges
  • Payment-method changes
  • Study-product access
  • Legacy textbook questions
  • General website and application support

Separate Chegg-owned products may have their own support departments. For example, Mathway, Busuu, Chegg Skills, Citation Machine, EasyBib, and Cite This For Me may use different account systems, billing procedures, and support channels.

Choose the Correct Chegg Support Route

  • Chegg Study cancellation: Sign in through a desktop or laptop, open My Account and Orders, and select Cancel Subscription.
  • Pause a subscription: Use the cancellation menu and select the pause option for an available period of up to six months.
  • Unexpected renewal charge: Review the Orders and Payment Methods sections and contact Customer Support promptly.
  • Subscription purchased through another platform: Review the receipt and use the cancellation process of the company that processed the subscription.
  • Account login problem: Use the password-reset and security tools in My Account.
  • Suspended account: Sign in and review the Subscription Access Suspended banner for an available regain-access option.
  • Payment-method change: Use the Payment Methods section of My Account.
  • Textbook order: Review the order confirmation to identify Chegg, Valore, or the third-party bookseller responsible for fulfillment.
  • Legacy textbook return: Use My Account and the provided prepaid return label when available.
  • Mathway subscription: Use Mathway support or email su*****@*****ay.com.
  • Busuu subscription: Use the support route associated with the Busuu account or app-store receipt.
  • Citation Machine, EasyBib, BibMe, or Cite This For Me: Use the product-specific Chegg Help Center.
  • Academic-integrity concern: Use Chegg’s Faculty Help Center and Honor Code resources.
  • Copyright complaint: Use Chegg’s intellectual-property reporting process.
  • Privacy or deletion request: Use the official Chegg privacy-request webform.
  • Employment application: Use Chegg’s official careers website.
  • Investor inquiry: Contact **@***gg.com.
  • Unresolved customer complaint: Call 1-855-477-0177 and request escalation after documenting earlier efforts.

What to Have Before Contacting Chegg

  • The email address associated with the Chegg account
  • The product or subscription involved
  • The order, renewal, rental, or transaction date
  • The amount charged
  • The last four digits of the payment method when requested through a secure channel
  • The receipt from Chegg, Apple, Google, PayPal, Valore, or another billing provider
  • The textbook title, ISBN, order number, or tracking number when applicable
  • Screenshots of subscription status, cancellation confirmation, or account errors
  • The Customer Support case or chat reference
  • A concise timeline of the issue
  • The specific resolution being requested

Do not post passwords, full payment-card numbers, bank information, complete order numbers, private school records, assignment submissions, account-access codes, home addresses, phone numbers, email addresses, or identity documents in public comments.

How to Escalate a Chegg Complaint

Begin with Chegg Customer Support at 1-855-477-0177 or through the official Help Center chat.

Explain the issue clearly and identify the specific Chegg product, account, transaction, renewal, textbook order, or support service involved.

Ask the representative to provide a case, chat, or ticket reference. Record:

  • The date and time
  • The representative’s name or identification
  • The department contacted
  • The resolution offered
  • The promised response date
  • Any cancellation or refund confirmation

If the first representative cannot resolve the complaint, request review by a supervisor or the department responsible for subscription billing, account security, textbooks, privacy, academic integrity, or the specific Chegg product involved.

For a substantial unresolved corporate matter, written correspondence may be sent to:

Chegg, Inc.
2261 Market Street STE 46218
San Francisco, CA 94114

Send copies rather than original receipts, bank statements, identity documents, school records, textbooks, or legal papers.

Do not mail a rented book or other merchandise to the corporate address unless Chegg or the responsible textbook provider supplies a return authorization and shipping label.

Chegg Subscription Cancellation and Pausing

Chegg allows customers to cancel a Chegg Study subscription through the Orders section of My Account.

Chegg currently instructs customers to use a desktop or laptop computer and follow these steps:

  1. Sign in to Chegg.
  2. Open My Account.
  3. Select Orders.
  4. Find the subscription.
  5. Select Cancel Subscription.
  6. Confirm the cancellation on the final screen.

After cancellation, the account should not renew again. Access generally continues through the remainder of the current billing period.

Chegg also offers a pause option for eligible subscriptions. A customer may be able to pause a subscription for up to six months while retaining account settings and the existing subscription price.

A paused subscription is different from a permanently cancelled subscription. Review the restart date and request written confirmation of the pause period.

Customers should save a screenshot or email showing:

  • The cancellation or pause date
  • The subscription involved
  • The final access date
  • The next billing status
  • Any promised refund or account credit

Chegg Renewal, Billing, and Refund Complaints

Subscription complaints may involve an automatic renewal, duplicate charge, forgotten subscription, trial conversion, price change, cancelled account, unfamiliar charge, or billing through a third party.

First determine who processed the transaction. The receipt or payment statement may identify:

  • Chegg
  • Apple
  • Google Play
  • PayPal
  • Mathway
  • Busuu
  • Citation Machine
  • Another Chegg service or billing partner

Cancellation stops future renewals but does not by itself guarantee a refund for a charge that has already been processed.

Contact Chegg or the billing provider promptly. Provide the transaction date, amount, subscription name, account email, cancellation confirmation, and requested resolution.

Ask for written confirmation of any refund, account credit, subscription termination, or billing correction.

If the charge was processed by an app store, payment platform, or other third party, that company’s refund procedure and deadlines may apply.

For a payment-card dispute that remains unresolved, contact the card issuer and review its billing-dispute procedures. Do not wait beyond an applicable dispute deadline while expecting a merchant response.

Chegg Account Suspension and Sharing Complaints

Chegg’s Terms of Use generally permit only one account per user and prohibit sharing a subscription or account with other people.

Chegg may restrict access when its systems detect unusual activity, multiple devices, multiple locations, repeated content capture, excessive use, shared credentials, or another suspected policy violation.

A suspended user should sign in and review the account Overview page. If the account is eligible for automated release, the Subscription Access Suspended banner may include a Regain Access link.

If that option is unavailable, Chegg may be reviewing the account.

When contacting support, provide:

  • The account email address
  • The date access stopped
  • The error or suspension message
  • Recent password or device changes
  • Any travel, school, network, or security circumstances that may explain unusual access

Do not create multiple accounts or continue sharing login credentials to work around a restriction. That activity may complicate the review.

Change the password immediately if someone else may have accessed the account.

Chegg Login and Account-Security Complaints

For a password problem, open My Account and use the Security section or the password-reset process.

Confirm that the reset email was sent to the correct address and check spam or junk folders.

If the account email is no longer accessible, contact Customer Support and be prepared to verify account ownership through authorized methods.

Review Payment Methods, Orders, subscription status, and recent account activity after recovering access.

Do not provide a password or one-time verification code to someone who contacts you unexpectedly claiming to represent Chegg.

Chegg representatives may need to verify account information, but customers should initiate contact through Chegg.com or the official support number.

Chegg Textbook Rentals, Returns, and Valore

Chegg became widely known for textbook rentals, but its textbook operations have changed.

Chegg’s latest annual report states that the company no longer directly provides its former print-textbook and eTextbook platform. Chegg’s current book pages promote textbook options provided through Valore.

Before contacting support, review the order confirmation to identify:

  • The seller or rental provider
  • The company that processed payment
  • The return address
  • The due date
  • The refund and cancellation policy
  • The correct support department

For a legacy rental still managed through a Chegg account, use the Return option in My Account to generate the authorized prepaid shipping label when available.

Keep the carrier receipt and tracking number until the return is confirmed.

Chegg’s published general policies warn that a rental not postmarked by the due date may result in extension or replacement charges. The policies also instruct customers to package books securely to prevent shipping damage.

New textbook orders routed through Valore or another partner may be governed by that provider’s policies rather than Chegg’s former rental terms.

Do not mail books to Chegg’s corporate office or former Santa Clara address.

Chegg Study, Writing, and Math Complaints

Chegg Study complaints may involve inaccessible solutions, incorrect answers, question limits, unavailable subjects, delayed expert responses, missing content, application errors, or concerns about an AI-generated response.

Chegg Study Pack combines Chegg Study with writing and math tools. Chegg Writing may include grammar, citation, plagiarism-checking, and expert-feedback features. Chegg Math provides computational and problem-solving tools.

Customers should document:

  • The product and subscription tier
  • The page or feature involved
  • The subject and general problem type
  • The date and time
  • The error message
  • Browser, device, and application version
  • Whether the problem continues after signing out and back in

Do not post an active examination, private assignment, copyrighted answer key, instructor-only material, or personally identifying school information in a public review.

Chegg’s academic tools are intended to support learning. Users remain responsible for following their school’s academic-integrity rules and verifying important answers.

Mathway, Busuu, and Other Chegg Brands

Chegg owns or operates several services with separate accounts and support systems.

Mathway: Mathway users should use its dedicated support system or email su*****@*****ay.com. Subscription cancellation may depend on whether the subscription was purchased through Mathway, Apple, or Google.

Busuu: Busuu users should use the support and subscription-management process connected to the Busuu account or app-store purchase.

Citation Machine, EasyBib, BibMe, and Cite This For Me: These writing and citation services have product-specific help pages. A subscription may not appear under the same section as a Chegg Study subscription.

Chegg Skills: Learners receiving access through an employer or educational benefit should begin with the program support route or organization sponsoring the benefit.

Identify the exact merchant name on the receipt before assuming the general Chegg support team controls the subscription.

Academic Integrity, Faculty, and Copyright Complaints

Chegg provides a Faculty Help Center for instructors with questions about academic integrity, the Honor Code, Honor Shield, examination concerns, and suspected misuse.

An instructor who believes copyrighted or restricted material has been posted should use Chegg’s formal intellectual-property process.

Provide:

  • The course or institution
  • The URL of the material
  • A description of the copyrighted work
  • Evidence of ownership or authority
  • The required legal statements and contact information

Do not publish student names, school identification numbers, grades, disciplinary records, private correspondence, or unsupported allegations in a public comment.

Academic-integrity investigations and copyright removals follow different procedures. Use the specific route matching the issue.

Chegg Privacy and Account-Deletion Requests

Cancelling a subscription is different from deleting a Chegg account.

Cancellation stops future subscription renewals while allowing the customer to retain an account and access free services.

Account deletion removes account information and may prevent the user from recovering previous settings, content, or history.

Before requesting deletion:

  • Cancel active subscriptions
  • Return outstanding textbook rentals
  • Resolve pending charges
  • Download records the user wishes to keep
  • Confirm that no refund or support case remains open

Chegg’s Privacy Policy directs users to an online privacy-request form for access, correction, deletion, and other privacy rights.

The request normally requires the first name, last name, and email address associated with the Chegg account. Chegg may send a verification email before processing the request.

A person who no longer has access to the account email may contact pr*****@***gg.com for an alternative verification process.

Deletion may be subject to legal, security, fraud-prevention, accounting, and record-retention exceptions.

Chegg Employee and Applicant Questions

Chegg does not prominently publish 1-408-855-5700 as a universal public Human Resources, payroll, benefits, leave, employment-verification, or employee-relations number.

Applicants should use Chegg’s official careers site and the contact information associated with a specific position.

Current and former employees should use authorized internal Human Resources, payroll, benefits, management, employment-verification, or employee-relations channels.

Be cautious with fake Chegg job offers. Verify that a recruiter uses a legitimate Chegg communication channel and that the position appears on the official careers site.

Chegg should not require an applicant to purchase gift cards, transfer cryptocurrency, deposit a check and send money elsewhere, or pay for equipment through an unfamiliar vendor.

Do not post Social Security numbers, employee identification numbers, salary records, background-check documents, medical information, or private workplace correspondence in public comments.

Chegg Reviews and Complaints

Chegg customer experiences can vary by product, subscription type, billing provider, school schedule, subject, textbook provider, account status, and support route.

Common Chegg complaint categories may include:

  • Unexpected subscription renewals
  • Difficulty cancelling a subscription
  • Refund requests
  • Duplicate or unfamiliar charges
  • Account suspension
  • Password or account-access problems
  • Question limits
  • Incorrect or incomplete study answers
  • Website or application errors
  • Textbook shipping or return problems
  • Late, extension, or replacement fees
  • Privacy and deletion requests
  • Difficulty reaching a representative

When leaving a Chegg review below, include the approximate date, Chegg product, general issue, billing or support route used, response time, and whether the complaint was resolved.

Do not post school records, assignment content, account credentials, payment details, complete order numbers, private instructor information, or screenshots containing personal data.

Fake Chegg Support and Subscription Warning

Use Chegg.com, the official Help Center, or 1-855-477-0177 before providing account or payment information.

Be cautious with fake Chegg cancellation services, refund departments, tutoring offers, textbook sellers, account-unlocking services, job offers, discount messages, and customer-service numbers.

Do not provide:

  • Account passwords
  • One-time verification codes
  • Full payment-card numbers
  • Bank-login information
  • Gift-card numbers
  • Cryptocurrency payments
  • Remote access to a computer or phone

Verify the merchant name on a payment statement because Mathway, Busuu, an app store, Valore, or another partner may appear instead of Chegg.

Chegg Competitors and Related Corporate Office Pages

Chegg competes with academic-support platforms, artificial-intelligence tools, citation and writing services, language-learning companies, workforce-skilling providers, textbook marketplaces, and online education businesses.

Competitors and alternatives include Course Hero, Quizlet, Khan Academy, Brainly, Bartleby, Coursera, Udemy, Duolingo, Grammarly, Studocu, Pearson, McGraw Hill, Amazon, Barnes & Noble, and other study-support platforms.

Related corporate-office pages include Amazon Corporate Office and Barnes & Noble Corporate Office.

Related Resources

Frequently Asked Questions About Chegg Corporate Office

Where is Chegg headquarters?

Chegg’s latest annual filing lists its principal executive-office address as 2261 Market Street STE 46218, San Francisco, CA 94114.

Is Chegg still headquartered at 3990 Freedom Circle?

Chegg’s latest annual filing identifies 3990 Freedom Circle in Santa Clara as its former principal executive-office address.

What is Chegg’s corporate phone number?

Chegg’s corporate filing telephone number is 1-408-855-5700.

What is Chegg’s Customer Service phone number?

Chegg Customer Support can be reached at 1-855-477-0177.

What are Chegg Customer Service hours?

Student advocates are available daily from 5 a.m. to 7 p.m. Pacific Time, or 8 a.m. to 10 p.m. Eastern Time.

Does Chegg offer online chat?

Yes. Chat is available through the official Chegg Help Center.

How do I cancel Chegg Study?

Sign in from a desktop or laptop, open My Account, select Orders, choose the subscription, and confirm Cancel Subscription.

Can I pause my Chegg subscription?

Eligible Chegg Study subscriptions may be paused for up to six months through the cancellation menu.

Will cancelling Chegg provide a refund?

Cancellation prevents future renewals but does not automatically guarantee a refund for a completed charge. Contact Chegg or the company that processed the payment.

Why did Chegg charge me after I cancelled?

Check the cancellation date, billing date, confirmation, subscription status, and merchant shown on the payment statement. Contact Customer Support with those records.

How do I recover a suspended Chegg account?

Sign in and check the account Overview page for a Subscription Access Suspended banner. Use the Regain Access option if it appears.

Can I share a Chegg account?

Chegg’s Terms of Use prohibit sharing a subscription or account with another person.

Does Chegg still rent textbooks?

Chegg no longer directly provides its former textbook platform. Its current textbook pages promote options supplied through Valore and other booksellers.

Where do I return a Chegg textbook?

Use the return instructions and shipping label associated with the order. Do not send a textbook to Chegg’s corporate address.

Who is the CEO of Chegg?

As of July 2026, Dan Rosensweig is Chegg’s president, chief executive officer, and executive chairman.

Is Chegg publicly traded?

Yes. Chegg trades on the New York Stock Exchange under the symbol CHGG.

How do I delete a Chegg account?

Resolve active subscriptions and rentals, then submit a deletion request through Chegg’s official privacy-request form.

How do I report copyrighted material on Chegg?

Use Chegg’s intellectual-property reporting process and provide the required ownership, location, and contact information.

How do instructors contact Chegg?

Instructors should use the Chegg Faculty Help Center for academic-integrity, Honor Code, Honor Shield, and related concerns.

What is Chegg’s Human Resources phone number?

Chegg does not prominently publish a universal public Human Resources number. Applicants should use the careers site, and employees should use authorized internal channels.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, customer-service, ownership, complaint-route, and review information for education companies, technology platforms, retailers, financial services, hotels, restaurants, and other major organizations.

This page is designed to help readers distinguish Chegg’s current corporate address from its former Santa Clara office, Customer Support, subscription management, textbook providers, Mathway, Busuu, faculty support, privacy requests, investor relations, and employment channels.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Chegg, Inc., Chegg Study, Chegg Skills, Busuu, Mathway, EasyBib, Citation Machine, Valore, any bookseller, app store, payment processor, educational institution, employee, instructor, expert, or Customer Support representative.

This page is provided for informational purposes only and is not educational, academic-integrity, legal, privacy, financial, employment, textbook, subscription, or consumer-protection advice.

Corporate addresses, telephone numbers, support hours, subscription prices, cancellation options, refund rules, product features, textbook providers, leadership, privacy procedures, and complaint routes may change.

Review the terms associated with the specific product and contact Chegg or the responsible billing provider through an official channel for information applying to a particular account or transaction.

Share Your Experience

Have you contacted Chegg Customer Support, subscription support, textbook support, Mathway, Busuu, a Chegg writing service, faculty support, the privacy team, or Chegg’s corporate office?

Share your experience with a subscription, renewal, refund, account suspension, textbook, study answer, writing tool, payment, privacy request, employee interaction, or corporate escalation below.

Helpful reviews include the approximate date, Chegg product, general issue, support route used, response time, and whether the complaint was resolved.

Please do not post passwords, payment information, complete order numbers, school records, private assignments, account email addresses, home addresses, telephone numbers, private employee information, or screenshots containing personal data.

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Chegg Disappointing Customer Service

January 10, 2025

Chegg, Unable to reach customer service get access to my account with textbook solutions. No followup on my concern.

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