Share0
Tweet0
Share0
  • H
  • |
  • B
  • |
  • Crowne Plaza Corporate Office, Headquarters Address & Complaints

Crowne Plaza Corporate Office, Headquarters Address & Complaints 

🗨  Comments 

Use this page to find Crowne Plaza corporate office and headquarters information, including IHG global and Americas office addresses, Crowne Plaza reservations, guest-services routes, complaint guidance, reviews, and related resources. Crowne Plaza is a hotel brand within IHG Hotels & Resorts, serving business, leisure, meeting, airport, and convention travelers.

Crowne Plaza Corporate Office and Headquarters Contact Information

Important: Crowne Plaza is an IHG hotel brand, so corporate-office searches usually lead to IHG corporate and regional office information. The corporate phone numbers listed above are not guaranteed hotel complaint-resolution lines. For reservations, billing, refunds, room issues, hotel-stay complaints, IHG One Rewards, or property-specific concerns, start with the hotel involved or the correct IHG guest-services route.

Crowne Plaza Headquarters and IHG Corporate Office Update

Crowne Plaza does not operate as a separate public company with its own independent corporate headquarters. It is part of IHG Hotels & Resorts. IHG’s current global headquarters is in Windsor, Berkshire, United Kingdom, and its Americas office is in Atlanta, Georgia.

Older Crowne Plaza corporate office listings may show Broadwater Park in Denham, Buckinghamshire. That address should be treated as older IHG information unless IHG republishes it as a current headquarters contact. For current corporate, regional, investor, guest-services, or development inquiries, use IHG’s official contact pages.

This update is useful for readers searching for Crowne Plaza corporate office, Crowne Plaza headquarters, Crowne Plaza corporate office phone number, Crowne Plaza head office, Crowne Plaza corporate, Crowne Plaza telephone number, Crowne Plaza hotel phone number, Crowne Plaza number, or Crowne Plaza phone number.

Hotel and Property-Specific Complaint Note

Many Crowne Plaza complaints are tied to a specific hotel property, reservation, room, stay date, manager, shuttle, parking charge, breakfast package, refund, room condition, billing record, or IHG One Rewards account. Corporate office information can be useful for documentation, but most hotel issues need property-specific details.

Start with the hotel front desk or hotel management when the issue is happening during your stay. If the hotel does not resolve the issue, use IHG Customer Care or the online Issues Form and include the exact hotel name and address.

Choose the Correct Crowne Plaza Support Route

Use Crowne Plaza reservations for new bookings, reservation changes, hotel availability, and rate questions. Use the hotel directly for same-day arrival questions, room assignments, parking, shuttle schedules, lost and found, accessible-room details, event questions, and immediate guest concerns.

Use IHG Customer Care for unresolved hotel-stay complaints, billing concerns, service or quality concerns, missing stay credit, IHG One Rewards questions, or general feedback. Use IHG corporate or regional office information for business, investor, development, media, supplier, or formal company matters.

What to Have Before Contacting Crowne Plaza or IHG

Before contacting Crowne Plaza, IHG Customer Care, or a hotel manager, gather:

  • The exact Crowne Plaza hotel name, city, and address
  • Your confirmation number, reservation number, or IHG One Rewards number
  • Stay dates, room number, rate details, payment records, receipts, and folio
  • Photos of room conditions, cleanliness issues, billing documents, parking signs, or damaged property if relevant
  • Names of hotel employees, managers, or IHG representatives already contacted
  • A short timeline and the specific resolution you are requesting

How to Escalate a Crowne Plaza Complaint

Start with the front desk or hotel manager while you are still on property if possible. Explain the problem clearly and ask for the issue to be documented. For billing, deposits, parking, shuttle, breakfast, room condition, or refund concerns, ask for an updated folio or written explanation.

If the hotel does not resolve the issue, use IHG Customer Care or the online Issues Form. Include the hotel name, reservation number, stay dates, folio, receipts, photos, names of employees or managers involved, and the resolution you are requesting.

For bookings made through third-party travel sites, travel agents, conference organizers, or group-booking platforms, Crowne Plaza and IHG may have limited control over prepaid rates, cancellation rules, refunds, or booking changes. You may need to contact the third-party booking company as well.

Billing, Reservations, Refunds, and IHG One Rewards

For billing problems, IHG advises guests to contact the hotel directly because individual hotels are responsible for guest billing. Review your folio, deposit, parking fee, resort or destination fee, taxes, breakfast charge, shuttle charge, and any incidental hold.

For reservation problems, keep the confirmation email, rate rules, cancellation terms, screenshots, and any call or chat notes. If a representative quoted a rate, breakfast package, taxes, fees, or cancellation term, document the time, date, and exact details.

For IHG One Rewards issues, keep your member number, stay dates, hotel name, folio, and confirmation number. Missing points, missing stay credit, promotional bonus points, and reward-night questions should go through IHG One Rewards support or the related online forms.

Scam and Fake Crowne Plaza Support Number Warning

Be careful when searching online for a Crowne Plaza phone number, Crowne Plaza corporate office phone number, IHG refund number, hotel complaint line, or Crowne Plaza email address. Hotel guests can be targeted by fake booking sites, phishing emails, fraudulent reservation calls, and unofficial support numbers.

Use IHG.com, the IHG One Rewards app, your official confirmation email, the hotel’s IHG property page, or IHG’s official contact pages before sharing payment, account, or identity information. Do not provide passwords, one-time codes, full card numbers, bank login information, or IHG One Rewards credentials through unofficial websites, text messages, social media comments, or unexpected calls.

Common Reasons Guests Contact Crowne Plaza Corporate Office

Guests search for Crowne Plaza corporate office, Crowne Plaza headquarters, Crowne Plaza corporate office phone number, Crowne Plaza head office, Crowne Plaza telephone number, Crowne Plaza email address, Crowne Plaza hotel phone number, Crowne Plaza number, or Crowne Plaza phone number for issues such as:

  • Reservation errors, rate disputes, cancellation issues, or refund requests
  • Billing errors, deposits, parking charges, breakfast charges, or folio questions
  • Room cleanliness, maintenance, hot water, HVAC, elevators, odors, or pest concerns
  • Shuttle service, airport transportation, parking, or local hotel service issues
  • Front desk, manager follow-up, housekeeping, or staff conduct complaints
  • IHG One Rewards points, missing stays, account access, or reward-night issues
  • Meetings, events, group bookings, conference rooms, or catering concerns
  • Accessibility requests, service animals, accessible rooms, or special requests

Crowne Plaza Reviews and Complaints

Current CorporateOfficeHeadquarters.com reader comments include complaints about reservation quotes and refund follow-up, front-desk service, shuttle and airport transportation, room conditions, hot water, chemical smells, breakfast or service miscommunication, unavailable amenities, and difficulty getting follow-up from hotel management or IHG guest relations.

These reviews reflect individual guest experiences and should not be treated as universal facts about every Crowne Plaza hotel, employee, manager, franchise owner, or IHG response. If you have contacted Crowne Plaza, IHG Customer Care, IHG Guest Services, a hotel manager, or another support route about a Crowne Plaza issue, you can share your experience below.

About Crowne Plaza by IHG

Crowne Plaza is a global premium hotel brand within IHG Hotels & Resorts. The brand is known for business travel, meetings, events, airport hotels, city-center hotels, restaurants, bars, work-friendly spaces, and IHG One Rewards participation.

Because many Crowne Plaza hotels are independently owned and operated under the IHG brand system, guest issues are often property-specific. A complaint about one Crowne Plaza hotel should include that hotel’s exact location, stay dates, reservation details, and manager contact history.

Competitors and Related Corporate Office Pages

Crowne Plaza competes with other hotel brands in the business, upscale, airport, convention, and full-service lodging categories. Guests comparing corporate office contacts and complaint routes may also want to review IHG Corporate Office, Marriott Corporate Office, Hilton Corporate Office, Hyatt Corporate Office, Hampton Inn Corporate Office, and Holiday Inn Express Corporate Office.

Related Resources

Frequently Asked Questions About Crowne Plaza Corporate Office

Where is Crowne Plaza corporate office located?

Crowne Plaza is an IHG hotel brand. IHG’s global headquarters is at Windsor Dials 1, Arthur Road, Windsor, Berkshire SL4 1RS, United Kingdom. IHG’s Americas office is at 3 Ravinia Drive, Suite 100, Atlanta, GA 30346-2149.

What is the Crowne Plaza corporate office phone number?

IHG’s Americas office phone number is 1-770-604-2000. This should not be treated as a guaranteed hotel complaint-resolution line.

What is the Crowne Plaza reservations phone number?

Crowne Plaza reservations in the U.S. can be reached at 1-800-227-6963.

Does Crowne Plaza publish a general email address?

A single general Crowne Plaza corporate email address was not confirmed for this page. Use IHG’s official Customer Care, Issues Form, Feedback Form, or the specific hotel’s contact information.

How do I complain about a Crowne Plaza hotel?

Start with the hotel front desk or manager. If the issue is not resolved, contact IHG Customer Care or use the IHG Issues Form. Include the hotel name, stay dates, confirmation number, folio, photos, and the resolution you are requesting.

Is Crowne Plaza owned by IHG?

Yes. Crowne Plaza is part of IHG Hotels & Resorts.

Is CorporateOfficeHeadquarters.com affiliated with Crowne Plaza?

No. CorporateOfficeHeadquarters.com is not affiliated with Crowne Plaza, IHG Hotels & Resorts, InterContinental Hotels Group PLC, IHG One Rewards, or any Crowne Plaza hotel location.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, contact routes, complaint guidance, and reader review space for major companies and brands. We update pages when addresses, ownership details, support routes, phone numbers, review themes, or escalation options change.

Page Update Note

This page was updated on June 30, 2026 to include IHG’s current global headquarters and Americas office information, Crowne Plaza reservations number, IHG guest-services route, QueryHunter corporate-office terms, current visible COH review themes, and revised hotel complaint guidance.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Crowne Plaza, IHG Hotels & Resorts, InterContinental Hotels Group PLC, IHG One Rewards, or any Crowne Plaza hotel location. This page is for informational, review, and complaint purposes only. For reservations, refunds, billing, IHG One Rewards, accessibility requests, hotel-stay issues, privacy, careers, investor matters, or customer-service concerns, verify current information directly with IHG or the specific hotel involved.

Share Your Experience

If you have contacted Crowne Plaza, IHG corporate office, IHG Customer Care, IHG Guest Services, a hotel manager, or another route about a Crowne Plaza complaint, please share your experience below. Your review may help other readers understand which contact method worked and what information was needed.

Share0
Tweet0
Share0
Previous Article
Next Article

Crowne Plaza Disappointing Resevations Experience

April 11, 2025

Crowne Plaza, Horrible and agonizing experience with customer service!!! I called the Crowne Plaza Copenhagen reservations and got a person in Asia or Philippines. My husband and I were both on the line asking about their rates. The representative gave us the rates and the non-cancel rate which included breakfast. We asked if the price she quoted included taxes and fees and were assured it was. We went ahead and booked it but when we received, the emailed receipt it was for $114 more than what we were quoted. I called guest relations back and told that person what had happed so I was transferred to a case manager (Syd) who assured us that she would go back and listen to the call and if it was as we stated then they would have to honor the price. We assured her it was exactly what we were telling her but to please go find out for herself. She assured us she would be back in contact within 24 hrs. Nearing 24 hrs, still no word so we called again, this time we got another person (Marie), she now told us that there was no phone record and after a lengthy conversation she agrees to call the hotel to see if they were going to honor the price otherwise we wanted to cancel and get a refund. She put on long holds came back and said she couldn’t reach anyone but assured us since she was going off shift that her colleague would take it over and would contact the hotel and get back to us in the morning. Again, no call so we called again, so to cut it short we ended up speaking to 9 reps, one at hotel promising she would have the manager call us which he didn’t. The end results after talking to 8 reps and 3 days later, we were told the hotel would not honor the price we were quoted but did agree to cancel and refund. I was given a cancel confirmation number, but I asked for an email confirmation which she promised I would get within minutes. Several hours later no email so called to talk to the 9th rep who assured me I would be getting an email today which I still do not have. It’s taken me hours of my time, have gotten different stories and it’s been a painful experience! On top of that I tried calling the IHG group corporate headquarters in the US to submit a complaint but get the same customer service people in Asia no matter what number I call!!! Looks like they really don’t want to hear from their guests! We have never had that kind of experience with Marriott or Hilton or any other hotel chain. We will avoid staying at their hotels, especially Crown Plaza.

J J

Crowne Plaza Ft. Lauderdale FL Frustrating Service

March 13, 2025

Crowne Plaza, Poor customer service. We stayed at Crowne Plaza Fort Lauderdale airport/cruise; we were there not even 24 hours, elevator broke twice, the front desk people were something to be desired, very rude, we reserved a shuttle for the airport, so unorganized had to many people needing a shuttle, Crowne Plaza didn’;t even use their shuttle; another hotel came and didn’t have room, so we had to pay to Uber. Crowne Plaza charged $409 to my card – $100 each room for 3 rooms for incidentals and then a mysterious $109 for who knows bc they couldn’t tell me this was a monday I checked out it is now Thursday and the $109 is still sitting there beyond mad! I will never be back. 2 of the front desk ladies would never work for me their customer skills were awful.

R

Crowne Plaza HQ - No hot water and raid insect spray smell in Crowne Plaza Shenandoah Tx

October 5, 2023

No hot water for the entire length of our stay, RAID insect spray was sprayed prior to our arrival so we had to switch to another room due to the strong smell. I spoke to Shanda Mortimer 2xs concerning our issue with the hotel & she stated she’d take of it BUT has not followed up with me. iNSTEAD, she ignores emails from Priceline in order to refund us as she promised. Shame on GM Shanda Mortimer @ Crowne Plaza Shenandoah Tx

J S R S

Attn Crowne Plaza Corporate Headquarters

December 13, 2022

Crowne Royal in Woburn Ma, this is the most disappointing experience at this hotel. have stayed here many times but for 5 nights this visit is a nightmare. misrepresentation of confirmed requests through hotel reservations and what was delivered. unclean room, on the wrong floor, HVAC not working properly, no prior information regarding no breakfast service that was included at extra cost, and totally no room service. There has been no response to another email at the hotel level.

A C B C

Crowne Plaza Very Disappointed Customer

December 13, 2022

I made reservations at the Crowne Plaza in Alburn MI. 5 weeks early. I was told the pool was under construction and would be ready by June 22nd. It was not but I checked in after speaking to the manager. What he didn’t tell me was the fitness room was unusable, the public bathrooms were out of service, the restaurant was being remodeled and was limited to serving food and ugly. The elevators were down to one and during the rush or when you had to go to the bathroom it was very inconvenient mostly for the women to go to another floor or to your room. The T.V. didn’t work for two night’s out of three and there was no tech on staff after 5 ish. When I called corporate they took my story down and tried to sell me a membership. Checked out very early because I was very disappointed. Very disappointed customer.

E M
Corporate Office Headquarters