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Crunch Gym, Extremely Disappointed with Customer Service and Refund Policy. If I could give zero stars, I would. I signed up for a membership and personal training at Crunch Gym but was only able to attend once due to a change in my work location and serious health issues involving a family member. I contacted the gym to cancel my membership, yet charges continued afterward — including over $600 for personal training sessions I’ll never be able to use. Despite multiple attempts to call and resolve the issue, no one returns my calls, and it appears they’re ignoring my number. I’ve tried reaching the general manager and even contacted corporate, but I haven’t received any response. It’s incredibly frustrating, especially since I never even used the gym beyond that one initial visit. It’s disheartening to feel like a company is more interested in keeping my money than doing what’s fair. I work hard for my income, and I don’t believe it’s right to be charged for services I didn’t use, especially after canceling.

Crunch Gym, I signed up for a Crunch Gym membership on January 30th, thinking it would be a better value than GoodLife. Unfortunately, I only used the gym twice. In March, I moved out of the province for school and called to cancel my membership. However, the cancellation was never processed. When I later checked the App, I saw an outstanding balance of $171. I called again in April and was told my membership had not been cancelled and could only be done in person with signed paperwork. I explained that I had moved and changed banks, making that impossible. They told me the March and April payments hadn’t gone through, and I was now being charged late fees on top of an annual fee I didn’t know about. Even though I disagreed with the charges, I provided new bank info to settle the balance after I was assured the additional fees would be waived. I even confirmed this twice before giving my info. Still, my bank was charged the full $171. I’ve called five times, re-explaining everything, and each time I’ve been promised a call from a manager that never comes. I have screenshots showing the full $171 charge and a Crunch Fitness statement falsely claiming I was only charged $81. It’s frustrating and disappointing that I’ve had to follow up multiple times on something that should’ve been handled back in March. Now they are denying I was ever told I wouldn’t be charged the extra fees — and without proof, they refuse to issue a refund. I’m still being charged for a membership I haven’t used in months. This entire experience has been a serious letdown. I truly regret signing up with Crunch Gym.

Crunch Fitness, 6 week challenge miscommunication turned into not allowing me to stay in challenge but they take my money!!I was really looking forward to participating in the 6-Week Challenge at Crunch Fitness, but my experience with the enrollment process has left me feeling frustrated and disappointed. Due to an unavoidable commitment—enrolling my child in her first charter school—I was unable to attend the initial weigh-in. I did not receive any reminder notifications until yesterday, yet I was still eager to complete my weigh-in and join the challenge. Today, I received a call from Myles at my local Crunch Fitness, informing me that it was the final day to weigh in. I made my way to the gym, only to be told that their system was experiencing technical issues. Myles assured me that he would notify me when the issue was resolved. After waiting for about an hour, I checked in again, only to be told that I was no longer eligible to participate because I missed the original weigh-in. What makes this situation even more frustrating is that I have already paid for the challenge. The only resolution offered was that I could still access the classes and app. I already have through my Peak membership. This feels unfair, especially considering the miscommunication and technical difficulties. I am requesting to have this matter reviewed or to be refunded the $99.00 I already paid. I had high expectations for this program, but this experience has left me questioning the organization and customer service at Crunch Fitness. I sincerely hope that the corporate office takes situations like this into account and implements a more flexible and customer-friendly approach in the future.

Crunch Gym, Cancelation of gym memberships. I canceled our gym memberships due to illness and we never used them once. I sent the letter in canceling both memberships. Nathan Mercuri assured me they were canceled. I am still being billed $143 for a membership that was never used and supposed to have been canceled. This is poor management by this gym that they are not doing what they are supposed to be doing. Also, I was double billed on my membership.

Crunch Gym, Membership issue. I was notified by my credit reporting agency about an overdue balance from Crunch Fitness sent to collections, adversely affecting my credit rating, dropping it from 900 to the mid 800s. Quite some time ago, I saw a Facebook posting about Crunch Fitness opening a location in Allen Texas. The posting stated there would be a five dollar a month membership fee for those interested in joining the club. I completed the online inquiry, including my personal information and credit card information, hoping to hear from the gym about an opening date. For several months, I posted messages on Crunch Fitness Facebook page inquiring when the gym would open and never received a response. Earlier this year, I received a charge on my credit card from Crunch Fitness, which I contested since I had never been to Crunch nor did I complete my enrollment. The credit card company stated the charge was reversed. This led me to believe the charge was made an error.

Today, I received a notice from my credit reporting agency of a derogatory comment. It appears that a $210 charge was sent to collections for membership fees. As I stated before I have never been to Crunch Fitness Allen or even know when the gym opened. After waiting several months and not receiving a response back as to win, the gym was going to open I joined LA fitness. After receiving the notice, I called Crunch Fitness Allen and spoke to a front desk employee and was told I would have to either pay the $210 or half the amount and reopen a 90 day account. I do not feel that I owe Crunch Fitness Allen anything since I never completed the enrollment process or ever patronized the gym. I have never had a negative inquiry on my credit report in my entire life, I want this negative entry removed from my credit report immediately.