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Discount Tire, Certificate of Nothing….One year and 16 days ago we purchased 4 new tires for our Chevy Traverse. We paid extra to get 4 Certificates, one for each tire obviously. We were told the certificates cover nearly everything and how most of the time they will replace a tire with a new one should something happen. One year and 16 days later the left front tire blew on the freeway. We take it in and show the certificate paperwork for the tires, they do a visual inspection and upon returning tell us that the damage is not covered for either the blown tire or the other front tire that had warn down severely because “the damage and the wear are due to you vehicle not being aligned properly”. When I point out that there were barely over 9k miles since they were put on he just repeats himself. I say to him if the alignment is/was so bad why would they just throw 4 new tires on without saying a word? He tells me they don’t do alignments to which I reply, yes I know but any good tire man can just look at the old tires being replaced and see by the wear that the vehicle is badly aligned. He says nothing. One year ago and 16 days we spent over $1400 on those barely year old tires and now they want me to pay another $800 for the two front replacements and give me a lousy credit of $180 “just to be nice about the certificate misunderstanding”. This is terrible. Discount Tire needs to cover at least 90% of the loss. I would have gladly taken it to get it aligned before spending all that money had they just mentioned it even once. I left a message at their corporate office a week ago and I’m still waiting for a return call! I’m not done with this. I want what is fair. If I wanted to rent tires every year I would have.

Discount Tire, Disappointing and misleading practice. I decided to put my second vehicle back on the road since my husband’s death; this way my grandkids would have a vehicle to drive instead of the one I drive. I went to Discount Tires store#VAB06 and put 4 brand new tires on my 2012 Suzuki Grand Vitara. The installer broke the stud and told me that the lug wasn’t threaded correctly and that’s why he broke it. I was told that I had to take my vehicle to another auto place called Big Als Muffler and Brake for them to install a new stud and it would only run me about $20-$25. I take my Suzuki to the business for the repair and I’m told that just 1 stud repair will run me $198 before any type of discount:. they tell me to go back to Discount Tires because they should be fixing my vehicle and not me. So I go back to your store#VAB06 and was told by the manager Joe that I went to the wrong Big Als so I go to the Big Als that Joe tell me to go to and when I show them my lug nut with the broken stud the 3 mechanics that came to the counter said “I see that Discount Tires are doing it again making the customer pay for the repair.” Joe told me to go to Big Als on Battlefield Blvd when I get there, I’m told that I need an appointment. so, they give me one for tomorrow. Joe never gave me another paper stating that the storeVAB06 would cover the repair since your employee broke the stud. I’m an elderly handicapped lady on a fixed budget who feels like I was taken advantage of especially because of what was stated by the mechanics at the repair shop.

Discount Tire, I am dissatisfied lately with service and workmanship. I have had my tire sensors replaced and they go out then they want to charge me again, they are under warranty. I also was told that my rims were chipping/flaking and that is why my tire was leaking air (2x told). They wanted to sell me 1 rim @ $650.00 a piece. Took it to another tire place, to have rim sealed, had a nail in my tire. Took nail back to Discount Tire( my tire has not leaked since) discount tire said no not possible all staff has been working their for at least 4mo. So I asked my technician he has only been there for a week and a half. I spend thousands with discount tire every year I just expected more from the customer service.

Discount Tire, $750 Nail in Tire. Had a slow leak in my back rear tire. Went to Discount Tire like have been going to for over 30 years. The associate put air in the tire and offered me to let them fix it. Came back the next day, with the same problem with the same tire. The associate who helped me yesterday came into the lobby with my rim and side it was the rim because of corrosion. He wanted to sell me 4 new rims, I declined and went online an bought a used rim to match my other rims. Set another appointment to have the used rim installed. A different associate stated I will have the same issue sooner or later using a used rim. They change out the rim. Still had a slow leak. So, I went to the dealership and purchased a new rim. Set up another appointment with Discount Tire. They changed out the used rim for the new one. Next day, I took my vehicle to the dealership to get an oil change. The low pressure light came on again. Dropped the car off at the dealership that evening. The dealership called me the next morning stating that the tire with the new rim is on a flat. The dealership found out there was 3 inch nail in the tire. Trusting your “expert associates” cost me not only $750 in rims but my time. The dealership patched the hole but I still not happy that I had to spend time and money on rims that I did not need. Went back to Discount Tire with the work order and the 3 inch nail. The associates acted like I was a new customer and didn’t know what the problem was. After showing the associate the work order from the dealership and the 3 inch nail. They only offered me $44 for the refund of the two rim swaps. I’m not very happy!

Discount Tire, poor service. For the second time in a row I have visited Discount Tire in Early, Texas. I am a long time Discount Tire customer for over 20 plus years. I have purchased tires exclusively at Discount Tire, and had my tires rotated and balanced with discount in various locations. For the second time in a row the Early Texas store has underperformed. I asked for a Rotate and Balance and today the truck was returned with white dirt all in my floorboard and drivers seat, all valve stem caps were loose and one missing, tire pressure monitoring system had not been reprogrammed and pressure was not set to requested pressure of 70 in rear and 60 in the front. This is a 24 model GMC 3500. I keep my truck clean in and out and expect service professionals to do the same and do the job right. This has happened on two separate occasions. I will be taking my business from now on to someone who cares for the customer and the vehicle. Extremely Disappointed.