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Discount Tire, Disappointing and misleading practice. I decided to put my second vehicle back on the road since my husband’s death; this way my grandkids would have a vehicle to drive instead of the one I drive. I went to Discount Tires store#VAB06 and put 4 brand new tires on my 2012 Suzuki Grand Vitara. The installer broke the stud and told me that the lug wasn’t threaded correctly and that’s why he broke it. I was told that I had to take my vehicle to another auto place called Big Als Muffler and Brake for them to install a new stud and it would only run me about $20-$25. I take my Suzuki to the business for the repair and I’m told that just 1 stud repair will run me $198 before any type of discount:. they tell me to go back to Discount Tires because they should be fixing my vehicle and not me. So I go back to your store#VAB06 and was told by the manager Joe that I went to the wrong Big Als so I go to the Big Als that Joe tell me to go to and when I show them my lug nut with the broken stud the 3 mechanics that came to the counter said “I see that Discount Tires are doing it again making the customer pay for the repair.” Joe told me to go to Big Als on Battlefield Blvd when I get there, I’m told that I need an appointment. so, they give me one for tomorrow. Joe never gave me another paper stating that the storeVAB06 would cover the repair since your employee broke the stud. I’m an elderly handicapped lady on a fixed budget who feels like I was taken advantage of especially because of what was stated by the mechanics at the repair shop.

Discount Tire, I am dissatisfied lately with service and workmanship. I have had my tire sensors replaced and they go out then they want to charge me again, they are under warranty. I also was told that my rims were chipping/flaking and that is why my tire was leaking air (2x told). They wanted to sell me 1 rim @ $650.00 a piece. Took it to another tire place, to have rim sealed, had a nail in my tire. Took nail back to Discount Tire( my tire has not leaked since) discount tire said no not possible all staff has been working their for at least 4mo. So I asked my technician he has only been there for a week and a half. I spend thousands with discount tire every year I just expected more from the customer service.

Discount Tire, $750 Nail in Tire. Had a slow leak in my back rear tire. Went to Discount Tire like have been going to for over 30 years. The associate put air in the tire and offered me to let them fix it. Came back the next day, with the same problem with the same tire. The associate who helped me yesterday came into the lobby with my rim and side it was the rim because of corrosion. He wanted to sell me 4 new rims, I declined and went online an bought a used rim to match my other rims. Set another appointment to have the used rim installed. A different associate stated I will have the same issue sooner or later using a used rim. They change out the rim. Still had a slow leak. So, I went to the dealership and purchased a new rim. Set up another appointment with Discount Tire. They changed out the used rim for the new one. Next day, I took my vehicle to the dealership to get an oil change. The low pressure light came on again. Dropped the car off at the dealership that evening. The dealership called me the next morning stating that the tire with the new rim is on a flat. The dealership found out there was 3 inch nail in the tire. Trusting your “expert associates” cost me not only $750 in rims but my time. The dealership patched the hole but I still not happy that I had to spend time and money on rims that I did not need. Went back to Discount Tire with the work order and the 3 inch nail. The associates acted like I was a new customer and didn’t know what the problem was. After showing the associate the work order from the dealership and the 3 inch nail. They only offered me $44 for the refund of the two rim swaps. I’m not very happy!

Discount Tire, poor service. For the second time in a row I have visited Discount Tire in Early, Texas. I am a long time Discount Tire customer for over 20 plus years. I have purchased tires exclusively at Discount Tire, and had my tires rotated and balanced with discount in various locations. For the second time in a row the Early Texas store has underperformed. I asked for a Rotate and Balance and today the truck was returned with white dirt all in my floorboard and drivers seat, all valve stem caps were loose and one missing, tire pressure monitoring system had not been reprogrammed and pressure was not set to requested pressure of 70 in rear and 60 in the front. This is a 24 model GMC 3500. I keep my truck clean in and out and expect service professionals to do the same and do the job right. This has happened on two separate occasions. I will be taking my business from now on to someone who cares for the customer and the vehicle. Extremely Disappointed.

I have been a customer of Discount Tire for over 20 years and have recommended your business to several others. I have never had a problem until today even with the constant turnover of employees. The first problem was when I was told that I could not be found in the system, so no record of me buying tires for over 20 years. Normally I buy a set of 4 tires with certificates but because 2 of my last set became unrepairable I previously only replaced those two. (We are talking about Cooper CS5 Grand Touring size 225/65 R17.) Now the ones that I did ‘t replace have worn down to 4/32; and 5/32; according to your employee. Okay fine, they are well within the 80,000-mile warranty so lets pro-rate them. Your employee tells me that they are a 70,000-mile tire (your website says 80,000) and that only one tire could be pro-rated. Why is that? Your website claims tires are covered down to 3/32 He says he can pro-rate the one tire and the price would be $172+. I said that I could get that tire on your website for $170. I asked him how much the regular price of that tire and he said $167. (???) Then he said he’s pro-rating the tire from a cost of $234. I had enough of this nonsense and told him to forget it.

Sadly, unless something can be done about this, I have bought my last tire from Discount Tire.