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DoorDash, Did not receive my order and refused a refund! I’m extremely disappointed with my recent experience with DoorDash and Soul to Go. I placed an order on March 29, 2025, but never received my food despite being charged almost $50. The Dasher, Jorge, didn’t even bother to take a photo as proof of delivery, which is standard practice. When I contacted DoorDash customer support, they refused to provide a refund without any explanation. As a paying customer, I expect better service and accountability. The lack of communication and resolution from DoorDash has left a bad taste in my mouth. Needless to say, I won’t be using DoorDash or ordering from Soul to Go again anytime soon.

stop ordering from this san francisco ccp chinese owned company.. food was ordered, they sent wrong food, requested refund,, they flat out denied.. cancelled account.. never ever deal with these commie companies.. see photo

DoorDash, Worst customer service and delivery that never showed up. On Jan 20 2025 in Denver CO. I order from Chick-A-Filet and order never showed up. I called the restaurant and they did nothing told me to call DoorDash,they did not offer me a refund. I called my bank and they did not pay both places. Rude unprofessional staff. They speak no English which even makes it hard to communicate with them. Driver if in accident how do you speak to EMT or police or other driver. Don’t use this service. I had my bank stop payment to them.

Door Dash, As a Dasher, I enjoy the work but have encountered several issues that make the experience increasingly frustrating, with little help or support from DoorDash. Maintaining a Platinum acceptance rating feels nearly impossible because of the absurd delivery requests I receive. For example: A delivery offering $3.75 requires me to drive 8.3 miles—16+ miles round trip. I decline this every time. Another offering $4.75 expects me to drive 11.9 miles, nearly 24 miles round trip. Again, I decline. These types of requests are not worth the time or gas and should never even be sent to Dashers. On Sunday, I declined multiple unreasonable deliveries within minutes, and my acceptance rate (AR) dropped from 83% to 79%. The same thing happened on Wednesday—three declines in under a minute caused another 3% drop. DoorDash promotes the Platinum Dasher program, claiming it offers access to high-paying orders, but my experience has been the opposite. Instead, I’m stuck with low-paying, high-mileage requests that damage my rating. I enjoy dashing, but DoorDash needs to improve its system to make it fairer for Dashers. These repeated frustrations are driving loyal Dashers away. Shame on you, DoorDash, for failing to support your Dashers as promised!

DoorDash, Absolutely horrendous Customer Service. When I am angry, I don’t need a representative to tell me to keep the call professional. I need them to do their job as a Customer-Service Representitive and de-escalate the situation and find the solution rather than focusing on the problem/frustrations of the customer. I spent over 2 hours today on Chat support + Phone Calls with Corporates # just to be told the same thing over and over “To keep this call professional.” If a customer is upset and irate, it is Your job to de-escalate and keep the customer happy to ensure they’re continuing to use your products which pays for your paychecks. If a customer isn’t satisfied, especially one who spends tons of money on this service, there should be no reason why I shouldn’t have an ability or a rep to take care of this without going back and forth, even hanging up and disconnecting chats. If DoorDash representatives can’t handle upset or irate customers, you need to find better agents.