Instacart’s corporate headquarters is located at 50 Beale Street, Suite 600, San Francisco, California 94105. The company’s published corporate and Customer Support telephone number is 1-888-246-7822.
Customers can also obtain assistance through the Instacart Help Center. Signing in allows Instacart to display the customer’s orders, payments, Instacart+ membership, available refund options, and personalized support routes.
Instacart does not prominently publish universal corporate-office or Customer Support hours. The Monday-through-Friday, 9 a.m.-5 p.m. schedule shown in older listings should not be presented as verified current support hours.
The email address su*****@*******rt.com appears in older listings, but Instacart’s current Help Center prioritizes telephone support, authenticated online assistance, and live chat. Customers should not rely on an unconfirmed email address for an active order, account-security issue, refund deadline, or safety complaint.
Instacart Corporate Office and Customer Service Information
- Legal Company Name: Maplebear Inc.
- Business Name: Instacart
- Stock Symbol: CART on the Nasdaq Global Select Market
- Corporate Headquarters: 50 Beale Street, Suite 600, San Francisco, CA 94105, USA
- Corporate and Customer Support Phone: 1-888-246-7822
- Customer Support Hours: Instacart does not prominently publish one universal schedule on its current Help Center
- Senior and Specialized Support: 1-844-981-3433
- Senior Support Hours: Daily, 8 a.m.-11 p.m. Eastern Time
- Official Website: Instacart.com
- Customer Help Center: Instacart Help Center
- Contact Customer Support: Connect With Instacart
- Order History: Available after signing in through the Instacart app or website
- Report an Order Problem: Report a Missing, Damaged, Wrong, or Late Order
- Instacart+ Support: Manage Instacart+
- Returns: Instacart Refunds and Returns
- Retailer Return Policies: Retailer-Specific Return Information
- Shopper Support: Shoppers should request assistance through the Instacart Shopper app
- Become a Shopper: Instacart Shopper Opportunities
- Privacy Email: cu*************@*******rt.com
- Privacy Choices: Instacart Privacy Requests
- Careers: Instacart Careers
- Investor Relations: Instacart Investor Relations
- Retailer Partnerships: Instacart Retailer Inquiries
The number 1-888-246-7822 appears in Instacart’s corporate filing and Customer Help materials. Customers should still begin through the authenticated Help Center when possible because signing in connects the complaint to the correct order, payment, membership, or account.
Where Is Instacart Headquarters?
Instacart’s principal executive offices are located at:
Maplebear Inc., doing business as Instacart
50 Beale Street, Suite 600
San Francisco, CA 94105
The company’s published telephone number is 1-888-246-7822.
Instacart’s latest corporate filing states that its San Francisco headquarters occupies approximately 57,000 square feet under a lease scheduled to expire in 2034. The company also maintains offices in other North American and international locations.
The Beale Street office handles executive leadership, finance, legal affairs, investor relations, product development, corporate strategy, retailer partnerships, advertising, technology, and other company-level functions.
It is not a grocery store, delivery-dispatch location, shopper pickup point, merchandise-return center, walk-in refund office, or employment-application counter.
Do not mail groceries, gift cards, receipts, payment cards, EBT cards, identity documents, shopper equipment, or original legal records to headquarters unless Instacart provides written instructions.
Instacart Is a Public Company
Instacart is no longer a privately held company.
Maplebear Inc., doing business as Instacart, completed its initial public offering in September 2023. Its common stock trades on the Nasdaq Global Select Market under the symbol CART.
As of July 2026, Chris Rogers serves as Instacart’s chief executive officer, president, and chair of the board. He succeeded former CEO Fidji Simo in August 2025.
Instacart operates a technology platform connecting:
- Customers placing grocery, retail, restaurant, and other delivery orders
- Retailers offering products through the marketplace or their own websites
- Independent shoppers accepting and fulfilling orders
- Brands and advertisers promoting products
The company also provides retailer technology, online storefronts, fulfillment services, advertising tools, smart Caper Carts, business ordering, EBT SNAP access, and other services.
Corporate Office vs. Customer and Shopper Support
Instacart’s corporate office handles executive, legal, investor, policy, technology, advertising, retailer-partnership, and company-wide matters.
Customer Support handles:
- Missing, damaged, spoiled, or incorrect items
- Late or undelivered orders
- Refunds and Instacart credits
- Instacart+ membership charges
- Authorization holds and unfamiliar charges
- Promotional codes and gift cards
- Account access and privacy requests
- EBT SNAP and eligible benefit-card purchases
- Shopper-conduct and delivery-safety complaints
Instacart shoppers should use the Shopper app for batch, earnings, account, delivery, verification, or deactivation support. The customer telephone line is not the preferred route for shopper-account concerns.
Corporate employees and applicants should use Instacart Careers or authorized internal People and Workplace channels rather than Customer Support.
Was the Order Placed on Instacart or a Retailer Website?
Before filing a complaint, identify where the customer completed checkout.
An order placed through Instacart.com or the Instacart app is generally managed by Instacart from browsing and checkout through shopping and delivery.
An order placed through a retailer’s own app or website may use Instacart technology or shoppers while the retailer controls the account, payment, order record, cancellation, and refund process.
Retailer-managed storefronts can include participating grocery, warehouse, pharmacy, hardware, and other chains.
Check:
- The website or app used at checkout
- The merchant name on the receipt
- The payment-card statement
- The order-confirmation email
- The Help or Contact link inside the order
Instacart Customer Support may be unable to change a retailer-managed order when the payment and order details remain with the retailer.
Choose the Correct Instacart Support Route
- Instacart order complaint: Sign in, select the order, and choose Get Help or Report a Problem.
- Telephone support: Call 1-888-246-7822.
- Senior or specialized ordering assistance: Call 1-844-981-3433.
- Retailer website order: Contact the retailer shown on the order confirmation.
- Missing or damaged item: Report it through the order within three days.
- Order never arrived: Contact Customer Experience rather than relying only on the self-service refund tool.
- Cancellation after shopping starts: Contact Support; a cancellation fee may apply.
- Instacart+ renewal: Manage or cancel the membership in account settings.
- Unknown charge: Review orders, authorization holds, and membership fees, then contact Support.
- EBT SNAP refund: Contact Instacart rather than the retailer.
- Shopper safety or conduct complaint: Use the Safety Incident Reporting option in the relevant order.
- Shopper account or earnings: Use the Shopper app.
- Privacy or deletion request: Use the privacy request process or email cu*************@*******rt.com.
- Retail partnership: Use the retailer-inquiry form.
- Employment: Use Instacart Careers.
What to Have Before Contacting Instacart
- The email address or phone number associated with the account
- The order number and delivery date
- The retailer and store location
- The missing, damaged, incorrect, or substituted items
- The final receipt and original checkout estimate
- Photographs of spoiled, damaged, or incorrect products
- The shopper’s first name as shown in the app
- The delivery photograph when available
- The membership renewal or payment date
- The amount of an unknown charge or authorization hold
- Earlier chat transcripts or case references
- A concise timeline and the requested resolution
Do not post account login codes, full payment-card numbers, EBT card numbers, home addresses, delivery instructions, gift-card codes, medical information, private shopper information, or unredacted receipts in public comments.
How to Escalate an Instacart Complaint
Sign in to the Instacart account and open the affected order, payment, or membership.
Use the available Get Help or Report a Problem option. For telephone assistance, call 1-888-246-7822.
Explain the problem and request a case or reference number. Save:
- The date and time
- The representative’s name or identification
- The case number
- The refund or credit amount offered
- The promised response date
- Any email confirming the resolution
If the first representative cannot resolve the complaint, request escalation to a supervisor or the team responsible for payments, Instacart+, Trust and Safety, EBT SNAP, account security, or retailer partnerships.
For a substantial unresolved corporate matter, written correspondence may be sent to:
Maplebear Inc.
50 Beale Street, Suite 600
San Francisco, CA 94105
Send copies rather than original receipts, identification, payment cards, gift cards, bank records, or legal documents.
Missing, Damaged, Wrong, or Late Orders
Instacart allows customers to report qualifying order problems through the app or website within three days of pickup or delivery.
Report each affected item separately. Eligible complaint categories include:
- Missing items
- Incorrect items
- Expired, spoiled, or damaged products
- Poor replacements
- Late or delayed delivery
- An entirely wrong order
- An order that never arrived
Instacart may issue a refund or account credit up to the amount paid for the affected item. A partial refund or credit may be issued when only part of an item is missing or damaged.
If an extra product or another customer’s order was delivered, Instacart states that the recipient may keep, donate, or discard it. The customer should be charged only for products ordered.
An order reported as never delivered should be escalated directly to Customer Experience.
Instacart Refund and Credit Complaints
After an eligible order problem is reported, Instacart sends an email confirming any refund or account credit.
Instacart states that it processes refunds immediately, but the customer’s bank, card issuer, PayPal, Klarna, or other payment provider may take additional time to display the funds.
A same-day refund requested within 24 hours may appear as an adjustment to the original transaction rather than as a separate credit.
Instacart credits appear in the Credits, Promos and Gift Cards section and generally apply automatically to a later eligible order.
A refund and an Instacart credit are not identical. Review the resolution before accepting it when the customer specifically wants money returned to the original payment method.
Some high-value or certified-delivery products may need to be returned to an eligible retail store with the digital Instacart receipt.
Instacart Returns
Returns are controlled by the retailer’s policy and can vary significantly.
Some retailers accept eligible Instacart purchases at a store with a digital receipt and identification. Others provide only merchandise credit or do not accept Instacart returns.
Service fees are generally not refunded merely because a product is returned.
Before visiting a store, review the retailer-specific policy and confirm:
- The return period
- The product condition requirements
- Whether identification is required
- Whether the refund is cash, original payment, or store credit
- Whether the product must be returned to a particular location
EBT SNAP and certain eligible health-benefit card refunds must be processed by Instacart rather than by the retailer.
Order Cancellation and Rescheduling Complaints
An Instacart order can generally be cancelled without an additional fee before a shopper begins shopping or accepts the order.
If a shopper has accepted the order or shopping has begun, Instacart may charge a cancellation fee of up to $15.
Certain custom or prepared-food orders can have retailer cutoff periods of approximately 24 to 48 hours. These may include catering, cakes, holiday meals, deli products, and similar items.
Instacart may also cancel or reschedule an order because of:
- Insufficient shopper availability
- Store hours
- Severe weather
- Unavailable inventory
- Verification or payment issues
A delivery order generally cannot be converted into pickup after checkout. The customer may need to cancel and place a new order.
Instacart+ Membership Cancellation and Refunds
Instacart+ is an optional monthly or annual membership. Customers do not need an Instacart+ membership to place ordinary Instacart orders.
Benefits can include $0 delivery fees on eligible orders that meet the applicable minimum. Service fees, taxes, tips, priority fees, and other charges may still apply.
To cancel:
- Open the Instacart website or app.
- Select the menu or Account icon.
- Choose Your Instacart+ Membership.
- Select Cancel Membership.
- Continue and confirm the cancellation.
Instacart sends an email confirming the cancellation.
An annual member may qualify for a membership-fee refund when the membership is cancelled within the first five calendar days of the paid term and no orders have been placed using the Instacart+ benefits.
Cancellations made later generally stop the next renewal but do not produce a refund. Benefits normally continue through the end of the paid billing period.
Charges may be applied several hours before the displayed renewal time. Review the membership page and cancellation email.
Authorization Holds and Unknown Charges
Instacart places a temporary authorization hold on the payment method when an order is submitted.
The hold can be higher than the estimated checkout total to cover:
- Weighted products
- Replacements
- Items added after checkout
- Changes made during shopping
Multiple holds may appear when items are added or an order is adjusted. The bank normally releases the temporary hold and displays the final total after delivery or cancellation.
Before reporting an unfamiliar Instacart charge, check whether it is:
- An Instacart+ membership renewal
- A temporary order authorization
- An adjusted order total
- An order placed by another household member
- A gift-card or business-account transaction
Contact Instacart promptly when the charge remains unexplained. Also contact the bank or card issuer if fraud is suspected or a merchant resolution is unsuccessful.
EBT SNAP and Benefit-Card Complaints
Instacart supports EBT SNAP at participating retailers and locations.
An additional credit or debit card is required to cover non-EBT items and charges such as:
- Delivery fees
- Service fees
- Tips
- Taxes when applicable
- Bottle deposits
- Noneligible products
Only Instacart can process refunds for online EBT SNAP purchases. The retail store cannot return those funds to the EBT card.
Instacart states that eligible EBT refunds are generally processed to the EBT account within the same day.
Customers using an OTC Network or Medicare benefit card should also contact Instacart for eligible online refunds rather than relying on the retailer.
Shopper Conduct and Safety Complaints
Instacart provides a Safety Incident Reporting process for complaints involving:
- Suspected intoxication
- Discrimination or harassment
- Threatening behavior
- Unsafe driving
- Personal injury
- Property damage
- Food-safety concerns
- Unauthorized entry or another serious delivery issue
Open the relevant order and use the safety-reporting option. Instacart states that its Trust and Safety team investigates reports.
Call 911 for an immediate threat, crime in progress, fire, serious injury, or other emergency. Do not wait for an app response when urgent emergency assistance is required.
Preserve photographs, surveillance footage, witness information, police or incident reports, and communications with Instacart.
Instacart Shopper Support
Customers should not attempt to resolve a shopper’s earnings, batch, identity-verification, background-check, payment, or account-deactivation concern through Customer Support.
Instacart directs shoppers to request assistance through the Shopper app.
A shopper should retain:
- The batch or order information
- The date and delivery route
- Earnings and tip screenshots
- Customer or retailer communications
- Safety reports
- Deactivation or verification notices
- Previous support-case references
Customers should avoid requesting that a shopper reveal private account, earnings, identification, or support information.
Account Security, Privacy, and Deletion Requests
Instacart uses passwordless login through an email address or telephone number.
Never give an unexpected caller or message sender a one-time login code. A person with the code may be able to access the account.
For account deletion, complete active orders and cancel Instacart+ first. A deletion request can be initiated through the app or online privacy process.
Customers who cannot access the account may email cu*************@*******rt.com for qualifying privacy requests.
Account deletion is permanent. It is different from:
- Cancelling Instacart+
- Removing a payment method
- Unsubscribing from marketing
- Disputing an order
- Requesting a refund
Resolve pending refunds, credits, gift cards, orders, and support cases before requesting deletion.
Instacart Gift-Card Complaints
Instacart gift cards are redeemed through the Credits, Promos and Gift Cards section of the customer’s account.
If a code does not work:
- Check for spaces or typing errors
- Copy and paste the code
- Check whether it was redeemed to another Instacart account
- Review the account’s available gift-card balance
- Save the purchase receipt
- Contact Customer Experience with screenshots
Never post the gift-card code publicly. Be cautious with anyone requesting payment through an Instacart gift card, cryptocurrency, wire transfer, or remote-access software.
Instacart Reviews and Complaints
Experiences can vary by retailer, shopper, store inventory, delivery distance, weather, order size, payment method, and support route.
Common complaint categories may include:
- Missing, damaged, or spoiled groceries
- Incorrect replacements
- Late or undelivered orders
- Refund or credit disagreements
- Unexpected service fees
- Authorization holds
- Instacart+ renewal charges
- Retailer-managed order confusion
- Shopper conduct or safety concerns
- EBT SNAP refund problems
- Gift-card or promotional-code problems
- Difficulty reaching the appropriate support team
When leaving an Instacart review below, include the approximate order date, retailer, general issue, support route used, response time, and whether the complaint was resolved.
Do not post full order numbers, home addresses, delivery instructions, payment information, EBT card details, account credentials, shopper personal information, or screenshots containing private data.
Fake Instacart Support and Account Warning
Use Instacart.com, the official app, or 1-888-246-7822 before sharing account information.
Be cautious with fake:
- Customer-support numbers
- Refund departments
- Instacart+ cancellation services
- Gift-card promotions
- Shopper recruiting messages
- Account-verification texts
- Delivery-problem messages
- Employment offers
Do not provide one-time login codes, payment-card numbers, bank credentials, gift-card codes, cryptocurrency, or remote access to a device.
Instacart Competitors and Related Corporate Office Pages
Instacart competes with grocery-delivery companies, retailers with their own delivery platforms, restaurant-delivery services, and technology companies offering fulfillment and commerce services.
Competitors include Walmart Grocery, Amazon Fresh, Whole Foods Market delivery, Shipt, DoorDash, Uber Eats, Grubhub, Gopuff, FreshDirect, Kroger Delivery, and retailer-operated pickup services.
Related corporate-office pages include Kroger Corporate Office, Amazon Corporate Office, and Walmart Corporate Office.
Related Resources
- Official Instacart Website
- Instacart Help Center
- Contact Instacart Support
- Report an Order Problem
- Refunds and Returns
- Retailer Return Policies
- Manage Instacart+
- Authorization Holds and Unknown Charges
- Safety Incident Reporting
- Senior and Specialized Support
- Instacart EBT SNAP Support
- Instacart Privacy Requests
- Become an Instacart Shopper
- Instacart Careers
- Instacart Investor Relations
Frequently Asked Questions About Instacart Corporate Office
Where is Instacart headquarters?
Instacart’s principal executive offices are at 50 Beale Street, Suite 600, San Francisco, CA 94105.
What is Instacart’s Customer Service number?
Instacart Customer Support can be reached at 1-888-246-7822.
Is 1-888-246-7822 also Instacart’s corporate number?
Yes. The same number is listed as the registrant’s telephone number in Instacart’s latest annual corporate filing.
What are Instacart Customer Service hours?
Instacart does not prominently publish one universal schedule for its main support number. Use the Help Center or call for current availability.
What is Instacart’s senior support number?
Senior and specialized ordering support is available at 1-844-981-3433, daily from 8 a.m. to 11 p.m. Eastern Time.
Is su*****@*******rt.com the current support email?
It appears in older listings, but the current Help Center prioritizes telephone support and authenticated online assistance. Use the official Help Center for current support.
Is Instacart privately owned?
No. Maplebear Inc., doing business as Instacart, trades publicly on Nasdaq under the symbol CART.
Who is the CEO of Instacart?
As of July 2026, Chris Rogers is Instacart’s chief executive officer, president, and board chair.
How do I report a missing or damaged item?
Open the order through the app or website and select Get Help or Report a Problem. Instacart currently provides three days after delivery or pickup for self-reporting.
How long does an Instacart refund take?
Instacart processes approved refunds immediately, but the payment provider may take additional time to display the funds.
How do I cancel Instacart+?
Open Your Instacart+ Membership in the app or website, select Cancel Membership, and confirm the cancellation.
Can I receive a refund for Instacart+?
An annual member may qualify when cancelling within the first five calendar days of the paid term without using the membership for an order. Other cancellations generally stop future renewal without a refund.
Why is an Instacart charge higher than my order?
It may be a temporary authorization hold covering replacements, weighted products, or added items. The final charge normally updates after delivery.
Does Instacart charge a cancellation fee?
A cancellation after a shopper accepts or begins the order may result in a fee of up to $15.
Who handles an order placed on a grocery store’s website?
The retailer may control the account, payment, cancellation, and refund even when Instacart powers shopping or delivery. Contact the retailer shown on the confirmation.
How do Instacart shoppers contact support?
Shoppers should request help through the Instacart Shopper app.
How do I report an unsafe shopper or delivery?
Use Safety Incident Reporting through the affected order. Call 911 for an immediate threat or emergency.
How do I obtain an EBT SNAP refund?
Contact Instacart Customer Support. The retail store cannot process an online EBT SNAP refund.
How do I delete an Instacart account?
Complete active orders, cancel Instacart+, and submit an account-deletion request through the app or online privacy process.
How do I contact Instacart Human Resources?
Instacart does not prominently publish a universal public Human Resources number. Applicants should use Instacart Careers, while employees should use authorized internal channels.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, customer-service, complaint-route, ownership, and review information for delivery platforms, retailers, technology companies, restaurants, hotels, utilities, financial services, and other major organizations.
This page is designed to help readers distinguish Instacart’s corporate office from Customer Support, retailer-managed storefronts, individual shoppers, Instacart+, Trust and Safety, privacy support, EBT SNAP support, retailer partners, and employment channels.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Maplebear Inc., Instacart, any Instacart shopper, grocery store, retailer, advertiser, payment provider, benefit-card administrator, employee, or Customer Support representative.
This page is provided for informational purposes only and is not legal, financial, tax, employment, food-safety, medical, EBT, privacy, or consumer-protection advice.
Addresses, phone numbers, support availability, fees, membership benefits, refund policies, retailer relationships, return rules, leadership, and complaint routes may change.
Review the current Help Center, order confirmation, membership terms, retailer policy, and payment details applying to the specific transaction.
Share Your Experience
Have you contacted Instacart Customer Support, a retailer, shopper support, Trust and Safety, Instacart+, privacy support, or the corporate office?
Share your experience with an order, missing item, substitution, delivery delay, refund, unknown charge, membership renewal, EBT purchase, shopper interaction, gift card, account issue, or corporate escalation below.
Helpful reviews include the approximate order date, retailer, general issue, support route used, response time, and whether the complaint was resolved.
Please do not post complete order numbers, home addresses, delivery instructions, payment information, EBT card details, gift-card codes, account login information, private shopper details, or screenshots containing personal data.
