West Herr Automotive Group maintains separate corporate accounting and executive offices in Western New York. Customers commonly look for the West Herr corporate office when they need help escalating a dealership complaint involving a vehicle purchase, trade-in, financing, service, repair, warranty, title, registration, collision center, refund, or customer-service experience.
West Herr Corporate Office and Executive Office Information
- Company: West Herr Automotive Group
- West Herr Corporate Accounting Office: 3448 McKinley Parkway, Blasdell, NY 14219, USA
- West Herr Executive Office: 3552 Southwestern Boulevard, Orchard Park, NY 14127, USA
- West Herr Corporate Contact Number: 1-716-312-4082
- Accounting and Executive Office Number: 1-716-649-7711
- West Herr Customer Service and Executive Contact Form: Contact West Herr
- West Herr Dealership Locator: West Herr Locations
- West Herr Service Scheduling: Schedule Service
- West Herr Official Website: westherr.com
- Chief Executive Officer and Majority Owner: Scott Bieler
- President: Bethanne Hollis
- Company Status: Privately held automotive dealership group
Which West Herr Department Should You Contact?
Most concerns should begin with the West Herr dealership or department that handled the transaction. The West Herr corporate office or executive contact form is generally most useful after the dealership has had an opportunity to address the issue.
- Vehicle purchase or pricing concern: Contact the salesperson and sales manager at the dealership involved.
- Trade-in or payoff issue: Contact the dealership’s sales or finance manager and keep the written appraisal, payoff statement, and transaction documents.
- Financing or lease question: Contact the dealership finance department and the lender or leasing company identified in the signed agreement.
- Service or repair complaint: Contact the service advisor and ask for the service manager at the location that performed the work.
- Manufacturer-warranty issue: Start with the dealership service department. The vehicle manufacturer may provide a separate customer-care escalation process.
- Extended-service-contract issue: Use the administrator and claim instructions printed in the service-contract documents.
- Parts complaint: Contact the parts manager at the dealership that ordered or installed the part.
- Collision or auto-glass issue: Contact the West Herr collision center involved and retain estimates, photographs, repair authorizations, supplements, and insurance records.
- Title, tag, or registration problem: Contact the dealership’s business office or title-and-billing department.
- Unresolved dealership complaint: Use the West Herr executive contact form or call the corporate contact number at 1-716-312-4082.
- Corporate accounting matter: Contact the Blasdell Corporate Accounting Office at 1-716-649-7711.
West Herr Executive Office vs. Corporate Accounting Office
The West Herr Automotive Group corporate-office structure can be confusing because its official website lists two different corporate locations.
West Herr Corporate Accounting Office
The Corporate Accounting Office is located at 3448 McKinley Parkway, Blasdell, New York 14219. This office is the more appropriate starting point for verified accounting or corporate financial correspondence. It should not be treated as a dealership customer-service center unless West Herr directs the customer there.
West Herr Executive Office
The West Herr executive office is located at 3552 Southwestern Boulevard, Orchard Park, New York 14127. West Herr’s privacy and legal notices also use the Orchard Park executive-office address for certain formal communications.
Customers seeking executive review of an unresolved dealership concern can use West Herr’s online contact form, which allows the customer to identify a department, select the location involved, and submit comments to the executive team.
How to Escalate a West Herr Complaint
- Begin with the employee or department involved. Explain the problem and the specific correction or resolution you are requesting.
- Ask for the department manager. Depending on the concern, this may be the sales manager, finance manager, service manager, parts manager, collision manager, or business-office manager.
- Request review by the dealership’s general manager. Provide a concise timeline and copies of the relevant records.
- Use West Herr’s executive contact form. Select the appropriate department and dealership, then describe what happened, who was contacted, and what remains unresolved.
- Call the corporate contact number. West Herr publishes 1-716-312-4082 as its corporate-office contact number.
- Keep written records. Save case numbers, emails, text messages, repair orders, estimates, payment records, and the names of everyone contacted.
Information to Gather Before Contacting West Herr
- The West Herr dealership, service center, or collision center involved
- Vehicle year, make, model, mileage, and VIN
- Purchase, delivery, trade-in, repair, or service date
- Buyer’s order, retail installment contract, or lease agreement
- Written price quote, advertisement, appraisal, or trade-in offer
- Down-payment, deposit, payoff, or refund records
- Repair orders, estimates, invoices, diagnostic reports, and photographs
- Manufacturer-warranty or extended-service-contract documents
- Title, temporary registration, license-plate, or DMV paperwork
- Names of the employees and managers contacted
- A short timeline and the specific outcome requested
Vehicle Purchase, Financing, and Trade-In Complaints
Vehicle-purchase complaints may involve advertised pricing, availability, deposits, trade-in value, optional products, financing terms, lender approval, delivery promises, vehicle condition, title paperwork, or differences between verbal statements and the signed agreement.
Before signing, review the vehicle price, trade-in allowance, down payment, annual percentage rate, finance charge, payment schedule, total of payments, lender, optional products, cancellation terms, and any amount still owed on a trade-in. Ask for written clarification when a figure or promise differs from the paperwork.
If the concern involves financing or leasing, determine whether the disputed action belongs to West Herr, the dealership finance department, a bank, credit union, captive vehicle-finance company, or leasing company. The lender or lessor named in the agreement may maintain its own payment and complaint process.
Service, Repair, and Warranty Complaints
Service complaints may involve diagnostic charges, repair quality, repeated repair visits, parts delays, warranty decisions, communication problems, vehicle damage, or disagreements over the authorized work.
Begin with the service advisor and service manager at the location that performed the work. Ask for a written diagnosis, itemized estimate, repair authorization, completed repair order, warranty decision, and explanation of any uncovered charge.
A manufacturer warranty, dealership guarantee, maintenance plan, tire-and-wheel plan, and third-party extended-service contract are different products. Review the documents to determine which company administers the coverage and whether prior repair authorization is required.
Outside Consumer Complaint Options
If West Herr’s dealership and executive escalation routes do not resolve the matter, New York consumers may review the appropriate state complaint process.
- Dealer, repair-shop, or inspection-station complaint: Visit the New York State DMV automotive-business complaint page.
- Vehicle purchase, lease, or Lemon Law information: Visit the New York Attorney General vehicle complaint page.
- General consumer complaint: Use the New York Attorney General consumer complaint portal.
The New York DMV advises consumers to try resolving the concern with dealership management first and to retain purchase documents, work orders, invoices, and records of their contacts. Filing deadlines or jurisdictional restrictions may apply, particularly to repair complaints.
About West Herr Automotive Group
West Herr traces its history to 1950, when Joseph Herr Jr. and Harold West began selling Ford vehicles near Hamburg, New York. The privately held company has expanded across the Buffalo, Rochester, and Syracuse markets.
West Herr sells new, used, and certified pre-owned vehicles representing numerous manufacturers. Its operations also include financing assistance, trade-ins, service departments, parts departments, collision centers, auto-glass services, commercial vehicles, and other automotive services.
West Herr describes itself as New York State’s largest automotive group. Current company materials reference approximately 40 dealerships, more than 50 total locations, and about 3,000 employees. Location counts can vary depending on whether dealership, service, collision, administrative, and specialty facilities are counted separately.
Scott Bieler serves as CEO and majority owner. Bethanne Hollis serves as president and vice president of variable operations.
West Herr Reviews and Complaints
No customer reviews are currently published on this Corporate Office Headquarters page. As reviews are submitted, readers should evaluate them by dealership, department, vehicle, transaction, and date rather than assuming one experience represents every West Herr location.
A useful West Herr review identifies the dealership city, whether the experience involved sales, financing, trade-in, service, repairs, collision work, title paperwork, or the corporate office, which representatives were contacted, and whether the issue was resolved.
West Herr Competitors and Related Corporate Office Pages
West Herr competes with regional dealerships, independent dealers, online vehicle sellers, and large automotive retail groups. Related Corporate Office Headquarters pages include:
- AutoNation Corporate Office
- Penske Corporate Office
- CarMax Corporate Office
- Carvana Corporate Office
- Koons Automotive Corporate Office
Official West Herr Resources
- West Herr Official Website
- West Herr Corporate Contact and Executive Form
- West Herr Dealership and Office Locations
- West Herr Corporate Accounting Office
- West Herr Executive Office
- West Herr Executive Team
- West Herr Service Locations
Frequently Asked Questions About West Herr Corporate Office
Where is the West Herr corporate office?
West Herr lists a Corporate Accounting Office at 3448 McKinley Parkway, Blasdell, NY 14219. The company maintains a separate Executive Office at 3552 Southwestern Boulevard, Orchard Park, NY 14127.
What is the West Herr corporate phone number?
West Herr publishes 1-716-312-4082 as its corporate-office contact number. The accounting and executive office listings use 1-716-649-7711.
Where is the West Herr executive office?
The West Herr executive office is located at 3552 Southwestern Boulevard, Orchard Park, NY 14127.
Is 3448 McKinley Parkway the West Herr executive office?
No. West Herr identifies 3448 McKinley Parkway in Blasdell as its Corporate Accounting Office. Its Executive Office is in Orchard Park.
How do I contact West Herr customer service?
Start with the dealership or department involved. For an unresolved concern, call the corporate contact number at 1-716-312-4082 or use West Herr’s executive contact form.
How do I file a complaint about a West Herr dealership?
Contact the appropriate dealership manager first, followed by the general manager. If the matter remains unresolved, submit the concern through West Herr’s executive contact form with the dealership, vehicle, documents, prior contacts, and requested resolution.
Who owns West Herr Automotive Group?
West Herr is privately held. Scott Bieler is its CEO and majority owner.
Does West Herr have one telephone number for every dealership?
No. Individual West Herr dealerships, service departments, parts departments, and collision centers maintain location-specific numbers. Use the official location directory to locate the correct facility.
Why Trust Corporate Office Headquarters?
CorporateOfficeHeadquarters.com independently researches corporate-office and customer-support information. Details are compared with current official company resources, including corporate directories, executive pages, and contact forms. Readers should confirm time-sensitive hours, addresses, and department information directly with West Herr before visiting or mailing documents.
Information Update
This page was researched and updated on August 5, 2026. West Herr’s corporate accounting address, executive-office address, telephone numbers, leadership, official resources, and available review information were checked against current company pages.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with West Herr Automotive Group or any West Herr dealership. This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback. Corporate Office Headquarters cannot access customer records, approve financing, cancel contracts, authorize repairs, issue refunds, change warranty decisions, or resolve West Herr complaints.
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