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Dyson, Poor service, inability to satisfy customer.V11 trigger failed so I ordered a new main body. No problem. New main body was received but does not work with my existing battery. After being on the phone with customer service, who I could barely understand, a new main body was ordered because the new one I received “must be defective.” Dyson can’t ship the new one expedited, even if the issue is their fault. Dyson only has one agreement with UPS to offer 5 to 7 business days? There is no expedited offering if the issue resides on Dyson’s end? What? And then when I wait for the end-of-call survey, the cs agent doesn’t hang up…she said she couldn’t hang up. How do you offer a survey, but can’t be automatically connected to the survey because the agent can’t hang up?

Dyson, So much for their Lifetime Warranty for a HEPA filter. I have a Dyson DC14 that is about 10 years old and right on the machine it says that they provide Lifetime HEPA filters. When I called this morning about getting one, they told me that they no longer make this part and to go to Amazon and buy one. I guess that’s how they get out of honoring this warranty. On top of that the representative hung up on me. There is no way that you can e-mail them and the one address I got off of one of their web sites sent it back to me. I don’t do any Facebook, Twitter, etc. so not having an e-mail makes it harder for me to contact them.

Dyson’s customer service has been the worst I’ve ever experienced. Since October 2024, I have not received my replacement Dyson. They claim they cannot find the package, even though UPS confirmed it was delivered after I filed a complaint about the missing package. After 10 phone calls, I still don’t have my replacement, which was under warranty. Dyson refuses to send a new one until they locate the lost item from their warehouse.

Dyson, Poor customer service. I was interested in purchasing a vacuum off of your website on Black Friday it was for sale for $349 when I returned a few days later to purchase it it was out of stock when it came back in stock the price had increased to $399 I called and spoke to a representative and asked if they would match the Black Friday price and they said no. I was told the policy was that you don’t match your own prices what kind of policy is this I don’t understand, majority of all retailers will match their own prices if there is a out of stock issue. I’m very disappointed in Dyson. I would like to move forward with the purchase of a Dyson V11 extra however I feel that it’s only fair that you honor the price of $349 since it was an out of stock issue I’d love to be contacted by Dyson and move forward with purchasing the V11 extra at $349.

Dyson, No stars….completely dissatisfied with the Unprofessional company. I don’t know how you stay in business. I have been waiting for a replacement of a non-working SuperSonic blowdryer for well over a month. All I get is the run around. The product was returned in the original packaging and was received at Dyson on 10/18. I have spoken to customer service every week since then and STILL do not have my product. They tell me it’s been escalated, but I still cannot get answers. I will be making a consumer complaint to Dept. of Consumer Affairs. and will advise anyone I come in contact with to Never buy a Dyson product.