EōS Fitness is headquartered at 5005 Lyndon B. Johnson Freeway, Suite 1150, in Dallas, Texas. EōS does not currently publish a general corporate-office phone number. Members needing help with billing, cancellation, account changes, personal training, or a gym complaint should use the official EōS contact form, their local gym, or the appropriate membership-support route.
The address previously listed as EōS headquarters—1 East Washington Street, Suite 250, Phoenix, Arizona—is an operating Downtown Phoenix gym rather than the current corporate headquarters. This guide provides EōS Fitness headquarters information, membership contacts, cancellation and billing guidance, ownership, leadership, complaint escalation, and current reader-review themes.
EōS Fitness Corporate Office and Headquarters Information
- Company: EōS Fitness
- Legal Entity Identified in the Privacy Policy: EōS Fitness Opco Holdings, LLC
- Corporate Headquarters: 5005 Lyndon B. Johnson Freeway, Suite 1150, Dallas, TX 75244, USA
- General Corporate Phone Number: Not currently published
- Official Contact Form: Contact EōS Fitness
- Membership Cancellation Support: 1-866-992-8958
- Membership Billing and Cancellation Email: cu**********@********ss.com
- Member Account Portal: MyiClubOnline Member Portal
- Privacy Requests Only: 1-888-558-0332
- Privacy Email: da*********@********ss.com
- Official Website: www.eosfitness.com
- Gym Locations: Find an EōS Gym
- Careers: EōS Fitness Careers
- Private-Equity Owner: TSG Consumer Partners
- Chief Executive Officer: Rich Drengberg
The cancellation-support number and ABC Fitness email are intended for membership-account administration. They should not be described as the EōS corporate-office telephone number or general corporate email.
The privacy telephone number and email are limited to personal-data and privacy-rights matters. They should not be used for routine billing, cancellation, equipment, personal-training, or gym-management complaints.
Where Is EōS Fitness Headquarters?
EōS Fitness currently identifies its headquarters in Dallas, Texas:
EōS Fitness Opco Holdings, LLC
5005 Lyndon B. Johnson Freeway
Suite 1150
Dallas, TX 75244
United States
EōS moved its main corporate headquarters from the Phoenix area to the Dallas–Fort Worth region as the company expanded into Texas and other markets.
The Dallas office supports executive leadership, corporate administration, finance, technology, marketing, real estate, gym development, Human Resources, operations, member services, and other companywide functions.
It should not be treated as a walk-in gym, membership-cancellation counter, personal-training office, or equipment-complaint department. Members should not mail payments, membership cards, medical records, military orders, or original agreements to the address unless EōS or its membership administrator provides specific instructions.
Is 1 East Washington Street in Phoenix the EōS Headquarters?
No. The address at 1 East Washington Street, Suite 250, Phoenix, AZ 85004 is an operating EōS Fitness gym known as the Downtown Phoenix location.
The Downtown Phoenix gym’s published contact information is:
- Address: 1 East Washington Street, Suite 250, Phoenix, AZ 85004
- Local Gym Phone Number: 1-602-368-1221
Use the Phoenix telephone number for questions involving that specific gym, its hours, classes, equipment, amenities, staff, or local membership service.
What Is the EōS Fitness Corporate Office Phone Number?
EōS Fitness does not currently publish a general corporate-headquarters switchboard on its official Contact page.
Instead, members and consumers are directed to:
- The official EōS online Contact form
- The member’s home gym
- The individual gym telephone number
- The MyiClubOnline member portal
- Membership cancellation support at 1-866-992-8958
- ABC Fitness customer care at cu**********@********ss.com
Do not use a telephone number found on an unverified directory without confirming it through EōS. The correct contact depends on whether the problem involves a local gym, general membership, billing administration, personal training, privacy, employment, or another service.
How to Contact EōS Fitness Customer Support
The official EōS Fitness Contact form accepts feedback, comments, complaints, and membership inquiries. It asks for the customer’s name, email address, optional telephone number, state, and whether the person is an EōS member.
Use the Contact form for issues such as:
- An unresolved local-gym complaint
- A membership account change
- A disputed add-on service
- Questions about a cancellation request
- Billing or fee concerns
- Gym cleanliness or maintenance
- Equipment availability or condition
- Employee or manager conduct
- A presale or upcoming gym
- A membership upgrade or home-gym change
For a problem requiring immediate attention at a gym, speak with the front-desk team, operations manager, fitness manager, general manager, or other manager on duty before submitting a corporate complaint.
How to Make a Complaint to EōS Fitness
- Identify the home gym or location involved. Record the address, city, state, and local telephone number.
- Contact the appropriate local manager. Ask for the operations manager, general manager, fitness manager, Kids’ Club manager, or other responsible department.
- Review the membership agreement. Confirm the membership tier, billing date, annual fee, add-on services, cancellation terms, and personal-training agreement.
- Use the official member portal. Review agreements, billing information, and available cancellation options.
- Save supporting records. Keep emails, cancellation confirmations, billing statements, screenshots, names, dates, and reference numbers.
- State the requested resolution. Explain whether you want an account correction, service removal, cancellation confirmation, refund review, fee explanation, membership reinstatement, or management response.
- Submit the official Contact form. Include a concise timeline and identify the home gym.
- Use the cancellation-support channel when applicable. Call 1-866-992-8958 or email cu**********@********ss.com.
Ask for written confirmation whenever a membership, add-on, freeze, or personal-training agreement is changed or canceled.
What to Include in an EōS Fitness Complaint
- The home-gym location
- The date the membership began
- The membership tier
- The disputed service or charge
- The date cancellation or another change was requested
- The method used to submit the request
- The employees or managers already contacted
- The response received
- The dates and amounts of disputed charges
- The requested resolution
Provide a membership agreement number, barcode, billing statement, military order, relocation document, or medical documentation only through an authenticated and verified support route.
How to Cancel an EōS Fitness Membership
EōS currently says the best way to cancel is to visit the member’s home EōS Fitness location and speak with a team member.
Additional published cancellation methods include:
- Online: Log in to the MyiClubOnline member portal, open “My Agreements,” and select the applicable agreement.
- Phone: Call 1-866-992-8958 if the online cancellation option is unavailable.
- Email: Send a cancellation request to cu**********@********ss.com.
- In Person: Visit the home gym and request assistance from a team member.
Save proof showing when the request was submitted. Ask for written confirmation that the correct agreement, add-on services, and personal-training program have been canceled.
EōS Fitness 30-Day Cancellation Notice
EōS describes most gym memberships as month-to-month and requires 30 days’ notice to cancel.
Under the current published policy:
- There is no separate membership-cancellation fee.
- The account must be in good standing.
- One final regular billing may occur after the cancellation notice is received.
- The final payment covers the last 30 days of membership access.
- An active personal-training agreement may need to be addressed separately.
A charge occurring after cancellation notice is not automatically an error if it is the final payment required by the 30-day notice period. Compare the charge date with the cancellation date and written confirmation.
New-Member Cancellation and Right of Rescission
EōS states that new members may have a short right-of-rescission period allowing cancellation and a refund shortly after joining.
The current FAQ describes a period of three days after signup, excluding weekends and holidays. The exact right and method may depend on the membership agreement and applicable state law.
A member seeking to use this provision should:
- Submit the cancellation promptly.
- Use a method permitted by the agreement.
- Save proof of the submission date.
- Request written confirmation and refund status.
- Review any state-specific cancellation language in the agreement.
Continued Billing After EōS Cancellation
If charges continue beyond the expected final billing period:
- Confirm the date EōS received the cancellation notice.
- Review the 30-day notice period.
- Check whether multiple household members or agreements exist.
- Check for personal training, Kids’ Club, guest privileges, or another recurring add-on.
- Review the member portal under “My Agreements.”
- Contact the home gym and ABC Fitness customer care.
- Request written confirmation that every applicable agreement is inactive.
- Ask for a written explanation and refund review for any disputed charges.
Do not assume that canceling one membership automatically cancels every associated account, household member, add-on, or personal-training agreement.
If a charge remains unauthorized after the member has documented the cancellation and contacted EōS, the member may also contact the card issuer or financial institution promptly. Explain any open dispute or promised refund to avoid duplicate or conflicting claims.
EōS Fitness Membership Fees and Billing
EōS currently advertises multiple membership levels, including Will Do, Will Crush, and Will Power. Pricing, access, and included amenities vary by location.
Current published charges may include:
- A monthly membership fee
- A $59.99 annual membership fee
- A $2.99 monthly service or processing fee
- An enrollment or promotional joining fee
- Kids’ Club or guest privileges
- Personal training
- Other optional recurring services
The $2.99 processing fee is generally waived for members using ACH billing, although EōS states that California members may still be charged the fee.
Promotional prices may apply only to selected locations, membership tiers, or enrollment periods. Review the complete agreement rather than relying solely on an advertisement showing the lowest monthly price.
Unauthorized Add-On and Extra-Service Charges
Members disputing a recurring add-on should ask EōS to identify:
- The name of the service
- The date it was added
- The agreement or authorization connected with it
- The monthly amount
- The cancellation date
- Whether a refund or credit has been approved
Request removal of the add-on in writing and ask whether it has a separate 30-day notice requirement.
Keep screenshots of the member portal and billing history. If a manager submits a reimbursement request, ask for a reference number, approval status, amount, and expected processing date.
EōS Fitness Refund Complaints
EōS does not publish a universal promise that every disputed membership, annual fee, personal-training charge, or optional service will be refunded.
Refund decisions can depend on:
- The membership agreement
- The cancellation date
- The 30-day notice period
- Whether the account was used
- Whether an add-on was authorized
- Whether a billing or employee error occurred
- Whether military, relocation, medical, or rescission provisions apply
- The payment method
When a refund is promised, obtain written confirmation showing the amount and processing date. Banks and card issuers may require additional business days to display an issued credit.
How to Freeze an EōS Membership
EōS currently allows members to request a temporary membership freeze.
Published methods include:
- Visiting the home EōS gym
- Submitting the official Contact form
- Emailing cu**********@********ss.com
A written freeze request should include the agreement or barcode number, requested start date, and requested duration.
EōS says a freeze can generally last up to three months at a time, with up to six frozen months during one year. The current freeze fee is $5 per month.
The annual membership fee can still be charged during a freeze, and regular monthly dues automatically resume when the freeze period ends.
EōS Personal-Training Complaints and Cancellation
Personal training is governed by a separate agreement from the regular gym membership.
EōS states that an active personal-training agreement may prevent completion of a regular membership cancellation until the training agreement is resolved.
Published options can include:
- Paying the remaining personal-training balance and then submitting 30 days’ membership notice
- Completing the initial training term
- Requesting cancellation based on documented military relocation
- Requesting cancellation following another qualifying move
- Requesting cancellation for a documented medical reason
After the initial personal-training term, the program may continue month-to-month until canceled with 30 days’ notice.
Members should contact the fitness manager at their gym or use the Personal Training Client Service form.
Incorrect Membership Changes or Account Errors
If a membership tier, home gym, service, payment method, or account setting changes without the member’s request:
- Review all agreements in the member portal.
- Compare current charges with earlier statements.
- Ask the gym to identify when and how the change was made.
- Request restoration of the previous terms when appropriate.
- Ask for a refund review for any resulting charges.
- Request written confirmation after the correction.
Do not create a second membership solely to solve an account error unless the original account status and billing consequences are explained in writing.
EōS Presale and New-Gym Complaints
EōS accepts memberships for selected gyms before they open. Opening dates, construction schedules, and planned amenities can change.
Before joining a presale location, confirm:
- The estimated opening period
- Whether the date is guaranteed or projected
- Which gym can be used before opening
- The membership billing start date
- The specific amenities planned
- Whether a pool, sauna, basketball court, Kids’ Club, or other feature is guaranteed
- The downgrade and cancellation terms
If information changes, retain the advertisement, email, membership agreement, and notes from the enrollment conversation. Ask management to explain available cancellation, downgrade, transfer, or other options.
EōS Gym Cleanliness, Equipment, and Facility Complaints
Facility complaints should be reported to the local operations manager or general manager.
Examples include:
- Broken or unsafe equipment
- Locker-room cleanliness
- Restroom or shower conditions
- Pool or hot-tub maintenance
- Sauna problems
- Overcrowding
- Air-conditioning or ventilation
- Accessibility
- Parking or security
- Class availability
- Kids’ Club concerns
For equipment that appears unsafe, stop using it and notify a team member immediately. Identify the equipment and location without attempting a repair.
For an urgent medical or safety emergency, call 911 or obtain appropriate emergency assistance rather than waiting for a corporate response.
EōS Fitness Privacy and Surveillance Questions
EōS states that it collects information used for membership administration, billing, gym access, personal training, marketing, website services, and gym operations.
Its privacy policy discusses information including:
- Names and contact details
- Billing information
- Gym usage
- Body measurements used for training services
- Device and website information
- Identity-verification data used at selected facilities
EōS also describes video surveillance in portions of its gyms for security and operational purposes. The policy says cameras should not be placed in locker rooms, shower areas, or other places where a reasonable expectation of privacy exists.
Kids’ Club areas may be monitored and displayed on screens inside the gym so parents can view children.
For privacy-rights requests, use:
- Privacy Phone: 1-888-558-0332
- Privacy Email: da*********@********ss.com
These privacy contacts are not general membership-support or billing channels.
EōS Fitness Human Resources and Careers
EōS Fitness does not currently publish one general Human Resources telephone number for every applicant, current employee, former employee, payroll question, benefit issue, or employment-verification request.
Applicants should search and apply through the official EōS Fitness Careers page.
Current employees should ordinarily use:
- Their gym or department manager
- Their regional Human Resources contact
- The employee portal
- The payroll or benefits administrator
- Contact information shown on official employment documents
Do not send Social Security numbers, tax forms, bank information, payroll records, identification documents, or medical-leave information through the public EōS Contact form or a public review.
Who Owns EōS Fitness?
EōS Fitness is privately held and operates through EōS Fitness Opco Holdings, LLC and affiliated entities.
Private-equity firm TSG Consumer Partners acquired EōS Fitness in 2025 from Bruckmann, Rosser, Sherrill & Co.
Chief Executive Officer Rich Drengberg and members of management retained an ownership interest in the business following the acquisition.
EōS Fitness does not have a public stock symbol and is not an independently traded public company.
Who Is the CEO of EōS Fitness?
Rich Drengberg is Chief Executive Officer of EōS Fitness.
Drengberg has worked in the fitness industry since beginning in a gym role during his teenage years. He continued leading EōS following the 2025 acquisition by TSG Consumer Partners.
EōS does not currently publish a complete executive telephone directory. Business or corporate inquiries should begin through the official Contact form rather than attempting to contact an executive personally.
About EōS Fitness
EōS Fitness is a privately held gym operator founded in its current form in 2015. The company uses a High Value. Low Price. membership model designed to provide fitness facilities and amenities at multiple monthly price levels.
EōS currently reports more than 150 open gyms, with additional locations opening or planned across the United States.
Depending on the location and membership level, amenities may include:
- Strength-training and cardio equipment
- Free weights and Olympic lifting platforms
- Group fitness classes
- Cycling, yoga, dance, and strength classes
- Personal training
- MOVEōS Cinema cardio rooms
- Pools and hot tubs
- Saunas
- Basketball courts
- Recovery equipment
- Kids’ Club services
- Outdoor workout areas
Not every amenity is available at every gym or included with every membership tier. Review the individual location page and membership agreement before joining.
EōS Fitness Reviews, Complaints, and Member Feedback
Five reader reviews are currently visible on this CorporateOfficeHeadquarters.com page, and all describe negative or unresolved experiences.
Reported concerns include:
- Continued billing after a member reportedly canceled before military service
- A membership-account change the member said was not requested or authorized
- A recurring $10 add-on allegedly charged for 17 months
- Continued monthly billing after a college student reportedly canceled
- A Syracuse, Utah presale membership involving an opening date, pool amenity, downgrade fee, and inconsistent information
One reviewer reported that a gym manager acknowledged a billing mistake and promised a substantial refund, but the reviewer was still waiting for the credit when the comment was submitted.
No clear positive-review pattern or meaningful aggregate rating is currently visible.
These comments represent individual reader experiences. They do not establish that every EōS member, gym, manager, billing account, cancellation, or personal-training agreement will have the same outcome.
EōS Fitness Competitors and Related Corporate Offices
EōS Fitness competes with other national and regional gym chains, including:
Official EōS Fitness Resources
- EōS Fitness Official Website
- EōS Fitness Contact Form
- EōS Gym Location Directory
- EōS Fitness FAQs
- EōS Membership Account Portal
- EōS Membership Types and Pricing
- Personal Training Client Service
- About EōS Fitness
- EōS Fitness Careers
- EōS Fitness Privacy and Gym Policies
- EōS Fitness Terms of Use
- EōS Fitness Fraud Alerts
Frequently Asked Questions About EōS Fitness Corporate Office
Where is EōS Fitness headquarters?
EōS Fitness is headquartered at 5005 Lyndon B. Johnson Freeway, Suite 1150, Dallas, TX 75244.
Is EōS Fitness headquartered in Phoenix?
No. EōS relocated its corporate headquarters to the Dallas area. The address at 1 East Washington Street in Phoenix is an operating EōS gym.
What is the EōS Fitness corporate phone number?
EōS does not currently publish a general corporate-headquarters telephone number. Use the official Contact form or the appropriate local-gym or membership-support route.
What is the EōS Fitness cancellation phone number?
Call 1-866-992-8958 for membership-cancellation assistance when the online option is unavailable.
How do I cancel EōS Fitness online?
Log in to the MyiClubOnline member portal, open “My Agreements,” select the applicable agreement, and use the available cancellation option.
Can I cancel EōS Fitness by email?
EōS currently lists cu**********@********ss.com as an additional membership-cancellation route.
How much notice is required to cancel EōS?
EōS currently requires 30 days’ notice for most month-to-month memberships. A final regular payment may occur after notice is received.
Does EōS charge a cancellation fee?
EōS says there is no separate membership-cancellation fee. The member may still owe a final payment covering the 30-day notice period and any past-due balance.
Why did EōS charge me after I canceled?
The charge may represent the final 30-day billing, an annual fee, an add-on, another household membership, or a personal-training agreement. Review every agreement and request a written explanation.
What is the EōS annual membership fee?
EōS currently states that a $59.99 annual membership fee may apply and is generally charged within 30 days after enrollment and again around the enrollment anniversary.
Can I freeze my EōS membership?
Yes. EōS currently allows a freeze of up to three months at a time for $5 per month, with up to six frozen months in one year. The annual fee may still be charged.
How do I cancel EōS personal training?
Speak with the fitness team at the gym or use the official Personal Training Client Service form. Personal-training contracts are separate from regular gym memberships.
What is the EōS privacy phone number?
Call 1-888-558-0332 for privacy-rights requests. This is not a general membership or billing number.
Who owns EōS Fitness?
EōS Fitness is privately held and owned by TSG Consumer Partners, with members of EōS management retaining an ownership interest.
Who is the CEO of EōS Fitness?
Rich Drengberg is Chief Executive Officer of EōS Fitness.
How do I apply for a job at EōS?
Search and apply through the official EōS Fitness Careers page. EōS does not publish one general HR telephone number for every employment issue.
Can I visit the Dallas headquarters to cancel my membership?
No. The Dallas headquarters should not be treated as a walk-in membership counter. Use the home gym, member portal, cancellation telephone number, or ABC Fitness email.
Can CorporateOfficeHeadquarters.com cancel my EōS membership?
No. CorporateOfficeHeadquarters.com is an independent information and review website. It cannot access membership accounts, stop billing, cancel agreements, issue refunds, remove personal-training contracts, or require EōS Fitness to respond.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes independent corporate-office and complaint information to help consumers distinguish headquarters information from local gyms, member-account administrators, personal-training departments, privacy contacts, and Human Resources.
Corporate addresses, support numbers, fees, cancellation procedures, membership tiers, ownership, gym locations, and policies can change. Confirm time-sensitive information through EōS Fitness and review the agreement issued for the specific membership.
Page Update Note
Last Updated: July 21, 2026
This EōS Fitness page was substantially rebuilt to replace the incorrect Phoenix headquarters listing with the current Dallas corporate address, clarify that EōS does not publish a general corporate telephone number, add verified cancellation and membership-support contacts, explain billing and personal-training policies, update ownership and leadership, preserve and optimize the existing image, summarize visible reader complaints, and strengthen privacy and moderation guidance.
Share Your EōS Fitness Experience
Have you contacted EōS Fitness about a membership, cancellation, continued billing, annual fee, unauthorized add-on, personal-training agreement, presale gym, account change, equipment problem, employee interaction, privacy request, or corporate complaint?
Share the gym location, contact route used, cancellation or complaint date, response time, requested resolution, and whether the issue was resolved. Positive experiences involving gym staff, classes, equipment, amenities, or successful complaint resolution are also welcome.
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Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, or operated by EōS Fitness, EōS Fitness Opco Holdings, LLC, TSG Consumer Partners, ABC Fitness, MyiClubOnline, any individual EōS gym, personal trainer, payment processor, or related organization.
Corporate addresses, telephone numbers, ownership, executive roles, gym locations, membership prices, annual fees, processing fees, cancellation methods, personal-training terms, refunds, privacy procedures, and complaint routes may change. This page does not provide legal, financial, medical, fitness, employment, privacy, military-benefit, or consumer-rights advice.