Reach Goodwill Corporate Office Headquarters 

Why is Goodwill open on Memorial Day? I was dismayed that the Goodwill in Imlay City Michigan was open on Memorial Day. Is Nothing Sacred? Mr Goodwill is Not spreading goodwill or respect.

Goodwill, Extremely Unprofessional Behavior from Store Manager. If I could give zero stars, I would. I’m very disappointed in my recent experience. The store was dirty, disorganized, and the bathrooms were in poor condition. During my visit, I asked an employee to unlock the restroom for me. After using the restroom, a woman claiming to be the manager confronted me aggressively, shouting in my face and demanding to know who gave me access. When I declined to name the employee, she escalated the situation—yelling and ultimately telling me I was banned from returning to the store. I was shocked and embarrassed by how unprofessionally she handled the situation. No customer deserves to be treated this way, and her behavior was completely inappropriate, especially in front of others. It’s unfortunate to see employees treated so poorly and a store managed with so little care or respect. This occurred at the Dunlap & I-17 location in Phoenix, AZ. I sincerely hope Goodwill addresses the leadership at this store and takes steps to improve both staff conduct and store conditions.

Goodwill, Prices are too high. First you stop supplying bags. I need to bring my own. Then you stop colored tag discounts and then you cancel Senior day. Now the prices are too high. I will no longer drop off items I no longer need. I will throw them away rather then give them to your company!

Goodwill, I’ve been shopping at Goodwill longer than I can remember. I’ve donated A Lot as well. The prices gave gotten ridiculous to say the least. I can shop on FB Marketplace cheaper. But that’s not why I’m writing. I follow people on FB and Instagram shopping at Goodwill stores across the US. They are always very clean and organized. However, the store in League City, Texas at Victory Lakes is a disaster. As well as the one in Webster, Texas off of NASA and Gulf Freeway. No organization and the items on top of the clothing racks are impossible to look through. I’m tall but I see short people unable to shop. The same in Alvin, Texas off of 35. The store at Bay Area and Space Center in the same area (Houston) has remodeled and gotten shoe racks and shelving for the knick knacks and dishes. So why are so many of the others not doing the same? I think it’s terrible to receive Free merchandise, charge the ridiculous prices now ( Google Lens should not be used at a thrift store to price) and have to dig through piles of messes on top of clothing racks. I’m hearing more and more dissatisfied customers. I suggest if you’re going to charge antique store prices to clean up the mess.

Goodwill Outlet store, I had a disappointing experience at the Sioux City location with an employee who acted in an extremely disrespectful and unprofessional manner. On multiple occasions, she has taken my items and dumped them out without explanation. She also followed closely behind me while I was shopping, making me feel uncomfortable. My boss even witnessed this behavior and asked her why she was acting that way, but she responded dismissively, saying she didn’t need to explain herself. This has happened to me twice now, and I’ve reached out to corporate to address the issue, but I have yet to receive a response. I feel this employee’s behavior is completely unacceptable and does not reflect well on the Goodwill name. I hope this situation is investigated and handled appropriately.