Reach Goodwill Corporate Office Headquarters 

Goodwill, Prices are too high. First you stop supplying bags. I need to bring my own. Then you stop colored tag discounts and then you cancel Senior day. Now the prices are too high. I will no longer drop off items I no longer need. I will throw them away rather then give them to your company!

Goodwill, I’ve been shopping at Goodwill longer than I can remember. I’ve donated A Lot as well. The prices gave gotten ridiculous to say the least. I can shop on FB Marketplace cheaper. But that’s not why I’m writing. I follow people on FB and Instagram shopping at Goodwill stores across the US. They are always very clean and organized. However, the store in League City, Texas at Victory Lakes is a disaster. As well as the one in Webster, Texas off of NASA and Gulf Freeway. No organization and the items on top of the clothing racks are impossible to look through. I’m tall but I see short people unable to shop. The same in Alvin, Texas off of 35. The store at Bay Area and Space Center in the same area (Houston) has remodeled and gotten shoe racks and shelving for the knick knacks and dishes. So why are so many of the others not doing the same? I think it’s terrible to receive Free merchandise, charge the ridiculous prices now ( Google Lens should not be used at a thrift store to price) and have to dig through piles of messes on top of clothing racks. I’m hearing more and more dissatisfied customers. I suggest if you’re going to charge antique store prices to clean up the mess.

Goodwill Outlet store, I had a disappointing experience at the Sioux City location with an employee who acted in an extremely disrespectful and unprofessional manner. On multiple occasions, she has taken my items and dumped them out without explanation. She also followed closely behind me while I was shopping, making me feel uncomfortable. My boss even witnessed this behavior and asked her why she was acting that way, but she responded dismissively, saying she didn’t need to explain herself. This has happened to me twice now, and I’ve reached out to corporate to address the issue, but I have yet to receive a response. I feel this employee’s behavior is completely unacceptable and does not reflect well on the Goodwill name. I hope this situation is investigated and handled appropriately.

Goodwill, Unorganized store. The store in Batesburg Leesville South Carolina is atrocious. I’m It is so unorganized and everything on the shelves it’s just junked up. They seem to keep the clothes in pretty well order however hand bags are thrown above the clothes so you really can’t look at them, They need to be hanging up against the wall maybe so they would be displayed. I’ve been in twice in the last three weeks and there’s been four people working in there both times so they don’t seem to be shorthanded. The shelves with housewares, kitchenware and knickknacks don’t ever seem to get anything done with them. And why not box up the Christmas items until it gets closer to that time of the year? Items are stacked on top of each other and who wants to go through all that to find something. Items are sitting on the floor back in housewares which is an accident waiting to happen. I don’t know if the store is not big enough for them to handle what they have or it’s just nobody cares about presentation. Please look into this because I like going to Goodwill stores.

Goodwill Heartland, Lexington, KY. Unacceptable Treatment of Employees. I just left Heartland Goodwill in Lexington, KY, and witnessed a man mistreating a female employee. She was in tears as he bullied her, blaming her for issues happening at closing time and yelling at her. It was upsetting to watch, and I left before I lost my temper. I believe his name was Kyle, but I’m not sure. From what she said, two long-time employees are planning to quit because of him. No one should have to deal with that kind of treatment at work. It’s just wrong. 🙅‍♂️