Reach Hand and Stone Corporate Office 

Won’t honor gift cards! While my massage was ok, the service was not. I called and made an appointment at the Winter Springs, FL location and gave them my gift card number. After my massage, while checking out the receptionist said sorry this can only be used in the Longwood location where it was purchased. If I was told that I would have gone there. Nothing they could do blah blah but take $10 off so I still wound up paying $80! I believe they could have done SOMETHING. I will give away my gift card and never go to ANY location.

Doesn’t uphold legal compliance! In Colorado, two specific laws state exactly how therapists are supposed to be paid

CO reg 7 car 1103-1-1.9

States that all standby time is to be paid. Any time spent doing things for the studio (including standby time waiting for appointments, doing soap notes, folding sheets, etc.) is to be paid.

And

INFO #20B

States that averaging pay is not an acceptable form of compensation in the state. So paying a therapist for 3 hours of massage work when they’re required to be on premises for 6 hours and “averaging out what you made during those 3 hours across all 6 hours” isn’t acceptable.

Yet no one from corporate seems to care about making sure franchises across the country are actually adhering to their states’ labor laws.

I called to cancel and was told I would have to pay for one more month without a service. They said I was told that during my initial signing. I was not told that I had nothing in writing everything was done on their iPad. After much conversation, the last payment will be waived. However, I was told I was yelling and accused of using profanity. Jackie and the office manager were rude! I asked for the owner’s name I was told Rob and it wouldn’t do any good because he was not going to talk to me. The younger generation is just awful they have no customer service skills. I am 66 years old and am just disgusted. Of course, I was annoyed when I was told I would be charged one more time without a visit regardless of when I cancel my membership!

I would have just canceled my credit card and got a new one which I told them and that is why they got snotty with me. Needless to say, I would never go to Hand and Stone again there are plenty of places to get a massage pay as you go at a more reasonable price!