Reach Out To Instacart Corporate Office Headquarters HQ 

Instacart, After receiving a $100 gift card on December 24, 2024, I placed an order with my local Costco through Instacart. The order was confirmed and marked for delivery, but it was later canceled. Since then, I’ve been stuck in a frustrating back-and-forth with customer support for 10 days. I’ve provided all requested documentation, including my passport, debit card, Visa card, and a Visa/TD statement with my name and address. This is a gift card, not a major financial transaction, yet no one has made any effort to call or speak with me directly. Yesterday, after waiting on hold for 23 minutes, I was disconnected. Every day, I receive the same generic form asking for a bank statement—this feels excessive and unnecessary. As a senior and recently widowed individual, I’m deeply disappointed by the lack of compassion and professionalism from Instacart’s staff. This experience has been unnecessarily stressful and reflects poorly on the company’s customer service standards.

Instacart, This is the message I have sent to Instacart. I have yet to receive a response. Please cancel this membership now. There was never an intention on my part to sign up for your service for a year. Your offer said there was a free trial but instead I was immediately charged $100 for an annual membership. I called to ask for the Annual charge to be reversed and stated that I would pay for the month but I had to listen to someone go around in circles like Billy Preston who was fun in the 70s but not on a Saturday morning while nursing a sick puppy. Which is why I couldn’t get out to get my own groceries, btw. All fun and jokes aside, Please Refund My Money!

Instacart, Missing or wrong items. I have nothing but problems from Instacart lately. Order in February 4 wrong items. Another order in February 2 items missing that I was charged for. Yes, I did get credit, but I am 85 and what do you do to get the items you need? Another order delivery charge and tip again. I have to do without these items I needed. Try to call and they say we issued you credit. Driver said he delivered the 2 items. Not to my house maybe at some other house! Totally fed up calling the Better Business Bureau today!

Instacart order, Christmas catering and driver never delivered. Thank goodness catering place needed my dinner. I called Instacart was in phone for over an hour.

Instacart cannot help their customers when it is the company fault. Don’t order anything from this company since I put a order in for 11am-1pm but instead of doing the order between this time they started early then telling the item I wanted is not available which is why I picked the delivery time since the item is available after 11am so now I have no money since I have to wait for them to put the money back in my account which could take 5 -7 days to get back. the only thing they could do was canceled the order nothing else which is the dumbets thing I heard of so thanks for nothing Instacart. also maybe you should put in place a option so the shopper or customer can press a button to stop the shopper and have it continue on the shopping time instead of it only being canceled is probably where you don’t lose money.