KOA Corporate Office, Headquarters Address and Phone Number 

KOA’s corporate office is located in Billings, Montana. This guide provides the current KOA headquarters address, corporate and Camper Services phone numbers, reservation guidance, complaint escalation steps, KOA Rewards help, and other company information.

KOA Corporate Office and Headquarters Contact Information

Address update: The former KOA corporate address at 550 N. 31st Street is outdated. KOA completed its new headquarters in Billings in 2023 and dedicated the building in 2024.

Kampgrounds of America, Inc. is headquartered at 1205 N. Transtech Way in Billings, Montana.

What Is the KOA Headquarters Phone Number?

The KOA headquarters phone number is 1-406-248-7444. This is the appropriate number for corporate, administrative, franchise, vendor, media-routing, and headquarters-related inquiries.

For camper assistance, KOA Rewards questions, website help, or an unresolved campground concern, call Camper Services at 1-888-562-0000. KOA lists telephone support hours as Monday through Friday from 9:00 a.m. to 5:00 p.m. Mountain Time.

Where Is KOA Headquarters in Billings, Montana?

Kampgrounds of America is headquartered at 1205 N. Transtech Way, Billings, MT 59102. The corporate headquarters is located in the Transtech Center area on the west side of Billings.

The headquarters is a corporate office, not a campground or public reservation desk. Travelers looking for an overnight stay should use KOA’s campground directory instead of visiting the headquarters.

KOA Corporate Office vs. Local KOA Campgrounds

Many KOA campgrounds are independently owned and operated franchises. Individual campground teams generally control reservations, onsite rules, deposits, cancellations, refunds, campground maintenance, staff conduct, amenities, and other day-to-day matters.

The KOA corporate office manages the brand, franchise system, national programs, technology, marketing, corporate employment, and Camper Services support. Corporate representatives may help mediate an unresolved campground dispute, but they do not operate every campground directly.

KOA Reservation and Campground Phone Numbers

KOA does not use one location-specific reservation number for every campground. Each KOA landing page displays its own reservation and information numbers.

Use the KOA campground finder to locate the correct campground. Its page should provide availability, rates, amenities, directions, operating dates, policies, and telephone numbers.

For an existing reservation, have the following information ready:

• Campground name and location
• Reservation or confirmation number
• Arrival and departure dates
• Name and email address used for the booking
• Type of site or accommodation reserved

How to File and Escalate a KOA Complaint

Start by contacting the manager of the campground involved. Explain the problem, describe the resolution you are requesting, and allow the local team an opportunity to respond.

If the campground does not resolve the issue, contact KOA Camper Services at 1-888-562-0000 or submit the KOA online contact form. KOA states that Camper Services may mediate between a guest and the campground and generally responds to escalated written complaints within five business days.

Include:

• The complete campground name and location
• Your reservation number and dates of stay
• The names or positions of employees contacted
• A factual timeline of what occurred
• Copies of confirmations, receipts, photographs, or relevant messages
• The steps already taken with campground management
• The specific resolution requested

Keep the message concise and avoid including full payment-card numbers, passwords, identification documents, or unrelated medical information.

KOA Refund and Cancellation Information

Refunds and cancellations normally must be handled by the campground where the reservation was made. Because KOA campgrounds are franchised, the Home Office says it is not authorized to refund money belonging to a franchise owner, although Camper Services may help mediate a dispute.

KOA’s general national cancellation guidelines state:

• RV and tent sites: Call the campground by 4:00 p.m. at least seven days before arrival.
• Lodging and accommodations: Call by 4:00 p.m. at least 14 days before arrival.
• Cancellation method: KOA says cancellations must be made by telephone; text and email cancellation notices are not accepted.
• Administrative fee: A $20 fee generally applies when a deposit is refunded under the national guideline.
• Late cancellation: A cancellation after the deadline may result in forfeiture of the deposit.
• Special rules: Holidays, events, accommodations, and individual campgrounds may have additional requirements.

Policies can change. Review the confirmation and the current KOA cancellation guidelines before canceling.

KOA Rewards Contact Information

KOA Rewards members who need help with an account, membership number, points, renewal, discounts, login, or reservation association can call 1-888-562-0000 during published Camper Services hours.

For a cancellation, members should still contact the campground where the reservation was made. Eligible KOA Rewards VIP members may receive a waiver of the standard cancellation fee when they meet the applicable advance-notice requirements, but campground, holiday, and accommodation restrictions can still apply.

KOA Reviews and Commonly Reported Concerns

KOA experiences can vary because individual campgrounds have different owners, managers, amenities, operating seasons, and local rules.

The currently visible reader review on this page describes a guest who felt unwelcome during a stay at the Missoula KOA and was frustrated by campground-specific rules and the reservation-arrival interaction. The same reviewer reported having positive experiences at other KOA locations, illustrating why complaints should identify the exact campground involved.

Topics readers may wish to address include:

• Reservation accuracy and check-in experiences
• Campground cleanliness and maintenance
• Staff conduct and manager response
• Site, cabin, and amenity descriptions
• Cancellation fees, deposits, and refunds
• Noise, pets, Wi-Fi, utilities, or campground rules
• KOA Rewards account or discount issues

About Kampgrounds of America

Kampgrounds of America was founded in Billings in 1962. KOA has grown into a network of more than 500 owned and franchised campgrounds across the United States and Canada.

Its campground categories include KOA Journey, KOA Holiday, and KOA Resort. Depending on the location, accommodations may include RV sites, tent sites, Camping Cabins, Deluxe Cabins, and other outdoor lodging options.

KOA also operates Terramor Outdoor Resorts and supports franchise owners through campground education, design, recruitment, marketing, and technology. Toby O’Rourke serves as president and CEO.

KOA Competitors and Related Corporate Office Pages

KOA competes with outdoor hospitality and membership networks such as Yogi Bear’s Jellystone Park Camp-Resorts, Thousand Trails, and Good Sam. Hotels, vacation rentals, state parks, independent RV resorts, and other campground operators provide additional alternatives.

Related corporate office pages include:

• Town Pump Corporate Office
• Marriott Corporate Office
• Hilton Corporate Office
• Holiday Inn Corporate Office

Frequently Asked Questions About KOA Headquarters

What is the KOA corporate office address?

KOA’s corporate headquarters is at 1205 N. Transtech Way, Billings, MT 59102.

What is the KOA headquarters phone number?

The corporate headquarters number is 1-406-248-7444.

What is the KOA Camper Services phone number?

KOA Camper Services can be reached at 1-888-562-0000, Monday through Friday from 9:00 a.m. to 5:00 p.m. Mountain Time.

What is the KOA reservation phone number?

Each campground has its own reservation and information numbers. Use the KOA campground finder to locate the appropriate number. For an existing booking, call the campground listed in the confirmation.

What is the KOA membership phone number?

For KOA Rewards membership assistance, call 1-888-562-0000.

How can I email or message KOA?

Use KOA’s official online contact form. Select the appropriate feedback type and include the campground name and reservation information when relevant.

How do I complain to KOA corporate?

Contact the campground manager first. If the problem remains unresolved, submit the details to KOA Camper Services through the online contact form or call the 888 number.

Can KOA Home Office issue a campground refund?

KOA says its Home Office cannot directly refund money belonging to a franchise owner. The refund request must normally be handled by the campground, although Camper Services may assist with mediation.

Who is the CEO of KOA?

Toby O’Rourke is the president and CEO of Kampgrounds of America.

Is KOA privately owned?

Yes. KOA is privately and family-owned. The Tang family has been associated with the company’s ownership since 1980.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has provided corporate contact information and a public forum for consumer feedback since 2004. We review official company resources, current business listings, company announcements, and reader reports to help visitors locate the appropriate corporate or local contact.

Information update: This KOA corporate office page was researched and updated on August 17, 2026. Addresses, leadership, telephone numbers, operating hours, and policies can change, so confirm time-sensitive information with KOA before traveling, mailing documents, or making a payment.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Kampgrounds of America, Inc., KOA campground owners, or KOA franchisees. This page is provided for informational, review, and complaint purposes. CorporateOfficeHeadquarters.com cannot access reservations, issue refunds, change memberships, or resolve campground disputes.

Share Your KOA Complaints, Reviews, and Feedback

Use the comment section below to share a genuine experience with KOA. Identify the campground and approximate date, explain what happened, describe how management responded, and state whether the matter was resolved. Constructive compliments and suggestions are also welcome.