The Kraft Heinz Company is a publicly traded global food and beverage manufacturer with corporate co-headquarters in Pittsburgh, Pennsylvania, and Chicago, Illinois. Its portfolio includes Kraft, Heinz, Oscar Mayer, Philadelphia, Lunchables, Velveeta, Jell-O, Kool-Aid, Ore-Ida and other widely distributed brands. This page provides verified Kraft Heinz corporate office information, Consumer Relations contacts, complaint guidance and official resources.
Kraft Heinz Corporate Office and Headquarters Information
- Company: The Kraft Heinz Company
- Principal Executive Office: One PPG Place, Pittsburgh, PA 15222, USA
- Chicago Co-Headquarters: 200 E. Randolph Street, Chicago, IL 60601, USA
- Kraft Heinz Corporate Phone Number: 1-412-456-5700
- Kraft Heinz Consumer Relations: 1-800-543-5335
- Consumer Relations Hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding holidays
- Consumer Contact Form: Submit a Kraft Heinz Product Question or Complaint
- Chief Executive Officer: Steve Cahillane
- Company Type: Publicly traded food and beverage company
- Stock Symbol: KHC on Nasdaq
- Current Company Formed: 2015 through the merger of Kraft Foods Group and H.J. Heinz
- Employees: Approximately 35,000 globally as of December 27, 2025
- 2025 Net Sales: Approximately $24.9 billion
- Corporate Website: KraftHeinzCompany.com
- Consumer Products Website: KraftHeinz.com
- Careers: Kraft Heinz Careers
Choose the correct Kraft Heinz contact:
- Food product question or complaint: Call Consumer Relations at 1-800-543-5335 or use the official online contact form.
- Corporate or executive-office matter: Call 1-412-456-5700.
- Shareholder account: Call EQ Shareowner Services at 1-855-598-5493 in the United States.
- Ethics or compliance report: Use the confidential Kraft Heinz Ethics Helpline.
- U.S. privacy request: Call 1-855-634-1984 or use the company’s privacy-request process.
- Retailer refund or delivery problem: Contact the store or online seller that processed the purchase.
Where Is the Kraft Heinz Corporate Office?
The Kraft Heinz Company maintains corporate co-headquarters in Pittsburgh and Chicago. Its SEC filings identify One PPG Place in Pittsburgh as the company’s principal executive office and publish 1-412-456-5700 as the corporate telephone number.
The Chicago co-headquarters at 200 E. Randolph Street supports corporate, administrative and Consumer Relations functions. Kraft Heinz states that its co-headquarters house executive offices and functions involving its North American business, finance, legal affairs, human resources and administration.
Neither office should be treated as a public product-return counter or walk-in Consumer Relations center. Consumers should call or submit the online form before mailing a product, foreign material or sensitive records.
Kraft Heinz Corporate Office vs. Consumer Relations
Corporate Office
The corporate office is generally responsible for:
- Executive leadership and corporate strategy
- Corporate governance and legal affairs
- Financial reporting and investor relations
- Enterprise supply-chain oversight
- Corporate communications
- Major business partnerships
- Human resources and corporate employment
- Company-wide policies and compliance
- Higher-level matters that have completed the appropriate support process
Consumer Relations
Kraft Heinz Consumer Relations is the better starting point for individual product concerns involving:
- Product quality, taste, color or texture
- Damaged, leaking or incorrectly sealed packaging
- Missing ingredients or components
- Underfilled containers or packages
- Ingredient, nutrition and allergen questions
- Preparation and storage instructions
- Best-by dates and package codes
- Coupons, promotions and brand feedback
- Product availability or discontinued varieties
- Foreign material or possible contamination
- Potential food-safety concerns
Consumers can call 1-800-543-5335 during published weekday hours or use the official Kraft Heinz contact form.
How to File a Kraft Heinz Product Complaint
- Check the package: Confirm that Kraft Heinz is identified as the manufacturer or distributor and review any brand-specific telephone number printed on the label.
- Preserve the packaging: Keep the wrapper, box, jar, bottle, tub, can, pouch or carton because it may contain production information needed for an investigation.
- Record all package codes: Photograph the UPC, best-by date, lot number and production code before contacting Consumer Relations.
- Document the issue: Take clear photographs of damaged packaging, foreign material, discoloration, missing contents or another visible problem.
- Keep the receipt: Record the retailer, purchase date, price and store location.
- Contact Consumer Relations: Call 1-800-543-5335 or submit the online form.
- Request a case number: Keep a record of the representative, contact date, promised response and any refund, coupon, replacement or investigation offered.
- Request escalation when necessary: Ask for supervisor, product-quality or food-safety review if the initial response does not address a substantial concern.
Information to Have Ready
- Brand and complete product name
- Flavor or variety
- Package size
- UPC or barcode
- Best-by, use-by or expiration date
- Lot, batch or production code
- Purchase date
- Retailer name and location
- Receipt or other proof of purchase
- Photographs of the product and package
- How the product was stored and prepared
- Whether the package was already damaged when purchased
- Whether anyone consumed the product
- Description of any illness, allergic reaction or injury
- Previous Consumer Relations case number
- The reasonable resolution being requested
Food-safety warning:
Stop eating or serving a Kraft Heinz product if you suspect spoilage, tampering, foreign material, contamination, an undeclared allergen or a compromised package. Preserve the remaining product and original packaging in a secure location, photograph all identifying codes and contact Consumer Relations promptly.
Seek appropriate medical care for a serious allergic reaction, illness, choking incident or injury. Consumers can also review the FDA recall and safety-alert database or use the FDA product-problem reporting resources.
Do not mail opened food, broken glass, sharp material, contaminated packages, refrigerated products or irreplaceable evidence to Kraft Heinz headquarters unless the company or a regulator provides specific packaging and shipping instructions.
Retailer Complaints vs. Kraft Heinz Complaints
A retailer and Kraft Heinz may handle different parts of the same concern.
- Contact the retailer for: Store pricing, checkout errors, delivery problems, missing grocery items, retailer-controlled refunds and packages damaged during shipping or store handling.
- Contact Kraft Heinz for: Manufacturing quality, package seals, product formulation, ingredients, allergen labeling, foreign material, production codes and Kraft Heinz-managed promotions.
- Contact an online marketplace for: Unauthorized sellers, missing deliveries, marketplace refunds, damaged shipments and order-account problems.
A store may refund the purchase while Kraft Heinz separately investigates the manufacturing, packaging or labeling issue. Keep both the retailer receipt and the Kraft Heinz case number.
Kraft, Heinz and Other Kraft Heinz Brands
Kraft Heinz operates a large portfolio of food and beverage brands. Current U.S. brands and product lines include:
- Kraft Mac & Cheese, Kraft Singles, sauces and dressings
- Heinz ketchup, mustard, sauces and condiments
- Oscar Mayer meats
- Philadelphia cream cheese
- Lunchables
- Velveeta
- Jell-O
- Kool-Aid
- Ore-Ida
- Capri Sun
- Cool Whip
- Classico
- Claussen
- MiO
- Sure-Jell
Brand ownership and support arrangements can change. Consumers should check the current manufacturer and customer-service information printed on the package rather than relying entirely on older advertisements, recipes or online listings.
Shoppers looking for a particular item can use the official Kraft Heinz product locator. Retail inventory can change, so contact the store to confirm availability before traveling.
Kraft Heinz Company History
The Kraft brand traces its history to 1903, when James L. Kraft began selling cheese in Chicago. The Heinz business has an even earlier history dating to the nineteenth century.
The current Kraft Heinz Company was formed in July 2015 through the merger of Kraft Foods Group and H.J. Heinz. The combined company retained significant operations in both companies’ home regions and established corporate co-headquarters in Pittsburgh and the Chicago area.
Kraft Heinz is publicly traded on Nasdaq under the symbol KHC. Steve Cahillane became chief executive officer on January 1, 2026.
Current company-structure update:
Kraft Heinz announced plans in September 2025 to explore separating into two publicly traded companies. In February 2026, the company announced that work related to the separation had been paused while management concentrated resources on its operating and growth plan.
Kraft Heinz’s August 5, 2026 financial release continued to describe the separation work as paused. Unless the company officially resumes and completes the transaction, Kraft Heinz remains one company trading under Nasdaq symbol KHC.
Kraft Heinz Products and Operations
Kraft Heinz manufactures and markets products across categories that include:
- Condiments and sauces
- Cheese and dairy products
- Prepared meals and side dishes
- Lunch and snacking products
- Processed meats
- Frozen potato products
- Desserts and baking products
- Drink mixes and water enhancers
- Foodservice products
- Ingredients and business-to-business products
The company sells through grocery stores, warehouse clubs, mass merchants, convenience stores, foodservice distributors, restaurants, e-commerce platforms and other retail channels.
Common Kraft Heinz Questions and Concerns
Consumer inquiries may involve:
- Changes in flavor, texture or formulation
- Broken seals or leaking containers
- Damaged boxes, cups, pouches or jars
- Missing sauce, seasoning or other components
- Underfilled packages
- Product availability or discontinued varieties
- Ingredient and allergen information
- Best-by dates and storage instructions
- Coupons, rebates and promotions
- Package design or preparation instructions
- Foreign material or possible contamination
- Retail pricing and refund questions
Experiences can vary by brand, product, retailer, geographic region, storage conditions and distribution channel. Reviews should identify the exact product and distinguish between the manufacturer, retailer and delivery service.
Kraft Heinz Careers
Employment opportunities in manufacturing, food safety, research, marketing, finance, technology, supply chain, sales and corporate functions are listed on the official Kraft Heinz careers website.
Applicants should not send Social Security numbers, banking details, identity documents or other sensitive application information to the general corporate address or Consumer Relations.
Be cautious of purported recruiters who request application fees, gift cards, cryptocurrency, banking passwords, payment for equipment or the return of money from a deposited check. Verify openings and application instructions through the official careers site.
Kraft Heinz Shareholder Services
Registered shareholders can contact EQ Shareowner Services at 1-855-598-5493 in the United States. The number for callers outside the United States or Canada is 1-651-450-4064.
Shareholder Services may assist with registered ownership records, address changes, dividend payments, stock transfers and related account matters. Investors whose shares are held through a brokerage, bank, retirement account or other nominee should normally contact that institution first.
Do not publish shareholder account numbers, certificate numbers, tax information, banking details or login credentials in a public review.
Kraft Heinz Ethics and Privacy Resources
Ethics and Compliance
Kraft Heinz provides a confidential, multilingual Ethics & Compliance Helpline that is operated by an independent third party and available 24 hours a day. Employees, suppliers, business partners and members of the public can use KraftHeinzEthics.com to obtain the appropriate reporting options.
The Ethics Helpline is intended for suspected violations involving matters such as fraud, corruption, accounting, retaliation, conflicts of interest, serious workplace misconduct or violations of company policy. It is not the ordinary route for a stale product, missing coupon or store refund.
Privacy Requests
U.S. consumers can call 1-855-634-1984 or use the privacy options provided on Kraft Heinz websites for eligible access, deletion, correction, opt-out or other privacy requests.
A public COH review is not a secure privacy-request channel. Do not publish passwords, authentication codes, home addresses, personal telephone numbers, email addresses, birth dates, payment information or identity documents.
Frequently Asked Questions
What is the Kraft Heinz corporate office phone number?
The corporate telephone number associated with Kraft Heinz’s principal executive office is 1-412-456-5700.
What is the Kraft Heinz customer-service number?
Kraft Heinz Consumer Relations can be reached at 1-800-543-5335, Monday through Friday from 9:00 a.m. to 5:00 p.m. Eastern Time, excluding holidays.
Where is Kraft Heinz headquartered?
Kraft Heinz is co-headquartered in Pittsburgh and Chicago. Its principal executive office is at One PPG Place, Pittsburgh, PA 15222. Its Chicago co-headquarters is at 200 E. Randolph Street, Chicago, IL 60601.
Is Kraft Foods still a separate company?
No. Kraft Foods Group and H.J. Heinz combined in 2015 to form The Kraft Heinz Company. Kraft continues as a major brand within the combined company.
Who is the CEO of Kraft Heinz?
Steve Cahillane became chief executive officer of The Kraft Heinz Company on January 1, 2026.
Is Kraft Heinz splitting into two companies?
Kraft Heinz announced a proposed separation in September 2025. The company paused work related to that separation in February 2026, and the pause remained disclosed in its August 5, 2026 financial materials. Kraft Heinz therefore remains one company unless it announces and completes a future transaction.
What is the Kraft Heinz stock symbol?
The Kraft Heinz Company trades on Nasdaq under the stock symbol KHC.
Can I submit a Kraft Heinz complaint online?
Yes. Consumers can use the official Kraft Heinz contact form to submit a question, comment or product complaint.
Should I mail a defective product to headquarters?
No. Do not mail food, foreign material, broken glass, contaminated packaging or refrigerated products to headquarters unless Kraft Heinz or a regulator provides specific shipping instructions.
Related Food and Beverage Companies
Kraft Heinz competes across packaged foods, condiments, meals, snacks, cheese, beverages and foodservice products. Related corporate office resources include:
- Nestlé USA Corporate Office
- General Mills Corporate Office
- Kellogg’s Corporate Office
- Keebler Corporate Office
- McCormick Corporate Office
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com independently researches corporate addresses, publicly listed phone numbers, leadership information, company structure and official customer-service resources. For this update, Kraft Heinz information was checked against current company websites, investor materials, regulatory filings and official corporate announcements.
Company information can change. Consumers should confirm time-sensitive details through the linked Kraft Heinz resources and the current product package before submitting a complaint or sending documents.
Share Your Kraft Heinz Review
Have you contacted Kraft Heinz Consumer Relations or purchased a Kraft, Heinz, Oscar Mayer, Philadelphia, Lunchables, Velveeta or other Kraft Heinz product? Share your experience in the review section below.
- Rate Kraft Heinz: Select a rating from one to five stars.
- Identify the product: Include the brand and product type without publishing the complete private case record.
- Describe the response: Explain how Consumer Relations or the retailer addressed the concern.
- Upload photographs: Add relevant product or packaging images after removing personal information.
Do not publish your home address, personal telephone number, private email address, payment information, medical records, Consumer Relations case number, account credentials or an unredacted receipt.
Disclaimer
CorporateOfficeHeadquarters.com is an independent corporate information and review website. It is not affiliated with, endorsed by or operated by The Kraft Heinz Company or any Kraft Heinz brand. Company names, product names and trademarks belong to their respective owners. Information is provided for general informational purposes and may change without notice.