Kendra Scott’s corporate headquarters is located at 3800 North Lamar Boulevard, Suite 400, Austin, TX 78756. Kendra Scott does not prominently publish a separate public headquarters switchboard. Customers who need assistance with an order, return, refund, damaged product, repair, gift card, store experience, promotion, or account can contact Customer Service at 1-866-677-7023 or se*****@*********tt.com.
Kendra Scott is a privately held jewelry and lifestyle company founded in Austin in 2002. The brand sells fashion jewelry, fine jewelry, watches, accessories, fragrance, personalized products, gifts, and merchandise through its website, Kendra Scott stores, Yellow Rose by Kendra Scott locations, community stylists, and authorized retail partners.
Kendra Scott Corporate Office and Customer Service Information
- Company: Kendra Scott, LLC
- Corporate Headquarters: 3800 North Lamar Boulevard, Suite 400, Austin, TX 78756
- Public Corporate Switchboard: No separate headquarters number is prominently published
- Customer Service Phone: 1-866-677-7023
- Customer Service Email: se*****@*********tt.com
- Customer Service Hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Central; Saturday–Sunday, noon–5:00 p.m. Central
- Customer Service Page: Kendra Scott Customer Service
- Order Status: Check a Kendra Scott Order
- Returns Portal: Create a Return Label
- Shipping and Returns: Kendra Scott Return Policy
- Jewelry Care and Repairs: Jewelry Care and Repair Policy
- Gift Cards: Kendra Scott Gift Cards
- Store Locator: Find a Kendra Scott Store
- Privacy Policy: Kendra Scott Privacy Policy
- Careers: Kendra Scott Careers
- Official Website: KendraScott.com
The number 512-879-3422 should not be identified as a public Human Resources number. Kendra Scott’s official store directory lists it as the telephone number for the Lamar Central retail store at 3800 North Lamar Boulevard.
Where Is Kendra Scott Headquarters?
Kendra Scott’s headquarters is at 3800 North Lamar Boulevard, Suite 400, Austin, Texas 78756. Current company terms use this address for legal notices and formal correspondence.
The headquarters supports company leadership, product design, retail operations, marketing, e-commerce, finance, technology, philanthropy, legal matters, employment, and other companywide functions. The Lamar Central retail store is located at the same street address but operates separately from corporate departments.
Customers should not assume that calling or visiting the Lamar Central store will connect them with Human Resources, company executives, online-order support, or the legal department. Store employees primarily assist with retail purchases, exchanges, store credit, styling, repairs, and services offered at that location.
Kendra Scott Ownership and Leadership
Kendra Scott founded her namesake company in 2002, initially designing jewelry from a spare bedroom in Austin. The company remains privately held.
Founder Kendra Scott continues to serve as chief visionary officer, executive chairwoman, and majority shareholder. Chris Blakeslee became Chief Executive Officer in January 2026 and is responsible for leading the company’s business operations and growth strategy.
65 Equity Partners completed a minority investment in Kendra Scott in 2024. Kendra Scott retained majority control and increased her ownership position in connection with that investment.
- Founder, Chief Visionary Officer and Executive Chairwoman: Kendra Scott
- Chief Executive Officer: Chris Blakeslee
- Company Type: Privately held jewelry and lifestyle company
- Minority Investor: 65 Equity Partners
Corporate Office vs. Customer Service and Store Support
The corporate office oversees companywide strategy and operations. Customer Service and individual stores handle most customer purchases and complaints.
Contact Customer Service for:
- Online order status and tracking
- Missing, delayed, or damaged shipments
- Online returns and refunds
- Gift-card questions
- Promotion or price-adjustment questions
- Birthday discount or account assistance
- Manufacturing-defect claims
- Fine-jewelry repair questions
- Website or checkout problems
- Privacy requests
Contact the store involved when the concern relates to an in-store purchase, employee interaction, Color Bar order, engraving, store pickup, local event, exchange, store credit, or service performed at that location.
How to Escalate a Kendra Scott Complaint
Begin with the store manager or Customer Service, depending on where the purchase or incident occurred. Prepare:
- The order number or store receipt
- The purchase date and location
- The product name or item number
- The amount charged
- Photographs of damage or defects
- Shipping or return tracking
- Names or roles of employees already contacted
- The resolution being requested
Ask Customer Service for a case or reference number and written confirmation of any refund, replacement, repair, merchandise credit, or promised follow-up.
If the first response does not resolve the matter, reply in the same email thread or call again with the earlier reference number. Request review by a supervisor or the department responsible for the order, store, repair, gift card, or privacy issue.
Formal written correspondence may be addressed to:
Kendra Scott, LLC
Attn: Customer or Corporate Correspondence
3800 North Lamar Boulevard, Suite 400
Austin, TX 78756
Mailing headquarters does not replace a time-sensitive return, damaged-shipment report, payment dispute, or store complaint.
Online Orders, Shipping, and Store Pickup
Customers can check an online purchase using the order number and email address on Kendra Scott’s Order Status page. Tracking information is generally sent after the order ships.
Orders normally cannot be changed or cancelled once placed. Personalized Color Bar pieces and engraved products may require additional processing time.
For a missing, damaged, or incorrect shipment, preserve:
- The shipping box and label
- The product packaging and tags
- The order confirmation
- The delivery tracking
- Photographs of the package and merchandise
Transit-related damage should be reported promptly. Kendra Scott’s warranty terms state that shipping damage should be reported within five days of delivery.
Buy Online, Pick Up In Store orders should not be collected until the customer receives the ready-for-pickup notification. Contact the selected store if the order is delayed or if the wrong item is provided.
Kendra Scott Returns, Exchanges, and Refunds
Eligible, unworn, unused online purchases can generally be returned by mail within 30 days of receipt for a refund to the original payment method. The product must normally remain in its original packaging with its tags attached.
Kendra Scott provides a prepaid return label for qualifying domestic online purchases. Customers should retain the USPS acceptance receipt and tracking number until the refund is complete.
Eligible online purchases can also be taken to a Kendra Scott store within 30 days, but store returns generally receive an exchange or merchandise credit rather than a refund to the original payment method.
Eligible products purchased at a Kendra Scott store may generally be returned to a store within 30 days for an exchange or store credit.
Common final-sale exclusions include:
- Engraved merchandise
- Custom Color Bar pieces
- Gift cards
- Birthday Discount purchases
- Branded merchandise
- Customized hats and accessories
- Final-sale or permanently marked-down items
- Certain curated and collaboration products
Items purchased from an authorized department store or retail partner must generally be returned through that seller under its own policy.
Return processing times can vary. Keep the tracking number and allow additional time for the financial institution to post an approved refund.
Manufacturing Defects, Warranty, and Repairs
Kendra Scott offers a one-year Confidence Guarantee for qualifying jewelry purchased from its website, stores, or authorized U.S. sellers. The guarantee applies to manufacturing defects in materials or workmanship.
Examples that may qualify include loose or missing stones, defective clasps, manufacturing-related broken chains, or malfunctioning components.
The guarantee generally does not cover:
- Normal plating wear or tarnishing
- Scratches, dents, or discoloration
- Water or chemical exposure
- Accidental or improper use
- Unauthorized repairs or modifications
- Lost or stolen merchandise
- Products from unauthorized sellers
Proof of purchase is required. Kendra Scott may repair the item or provide the same or a comparable replacement when a qualifying defect is confirmed.
Fine jewelry purchased directly from Kendra Scott may qualify for a one-time complimentary repair within one year of purchase. Repairs after the first year may be available for a fee following evaluation.
Color Bar and Engraved Merchandise
The Kendra Scott Color Bar allows customers to select a jewelry style, metal finish, and stone combination. Because these products are made to the customer’s selections, Color Bar pieces are generally final sale and cannot be returned or exchanged.
Engraved products are also generally final sale. Customers should verify names, initials, dates, spelling, stone choices, product dimensions, and metal colors before completing the order.
Contact Customer Service promptly if a customized item arrives damaged or does not match the submitted order. Photograph the product, packaging, and order confirmation.
Kendra Scott Gift Cards
Kendra Scott physical and electronic gift cards can generally be used online and at participating U.S. Kendra Scott stores.
Current terms state that gift cards:
- Do not expire
- Are final sale
- Cannot normally be returned or exchanged for cash
- Cannot be used to purchase another gift card
- Cannot be purchased or redeemed outside the United States
- May require proof of purchase before a lost or stolen card is replaced
Promotional cards are different from standard gift cards and may have separate expiration dates or restrictions.
Do not publish a gift-card number, code, barcode, PIN, or balance screenshot in a public review.
Promotions, Price Adjustments, and Birthday Discounts
Kendra Scott states that qualifying sitewide promotions may be eligible for a price adjustment within seven days of the original purchase. Online customers should contact Customer Service, while store customers should bring the receipt to a Kendra Scott store.
Price adjustments do not necessarily apply to gifts with purchase, prior promotions, final-sale products, collaborations, fine jewelry, or other excluded categories.
Kendra Scott Insider members may qualify for a birthday discount, subject to account, product, timing, and eligibility restrictions. Birthday Discount purchases are generally final sale.
Privacy, Accessibility, and Careers
Privacy requests can be submitted through the options in Kendra Scott’s privacy policy or by calling Customer Service at 1-866-677-7023. The company may request additional information to verify the requester’s identity.
Website accessibility information is available through the Accessibility Statement linked in the Kendra Scott website footer. Customers who need shopping assistance can also contact Customer Service or a local store.
Corporate and retail job opportunities are listed through the official careers page. The Lamar Central store number should not be used as a general Human Resources, payroll, benefits, or employment-verification number.
Applicants should verify job postings through the official careers site and should not send money, gift cards, cryptocurrency, bank credentials, or equipment payments to an unsolicited recruiter.
Kendra Scott Reviews and Complaints
One customer review was visible on CorporateOfficeHeadquarters.com when this page was updated. The reviewer alleged that a family member experienced racial profiling and discriminatory treatment at the Dadeland Mall store in Miami, Florida.
This is an individual, unverified customer account. It does not establish that every allegation occurred as described or prove a companywide pattern.
Complaints involving discrimination, harassment, safety, or serious employee conduct should be reported promptly to the store manager and Customer Service. Record the store, date, approximate time, employee descriptions, witnesses, and requested response.
A useful public review should describe the store or ordering channel, approximate date, general issue, support route used, response time, and whether the matter was resolved. Do not identify private employees or other customers unnecessarily.
Kendra Scott Competitors and Related Corporate Office Pages
Kendra Scott competes with fashion-jewelry, fine-jewelry, accessory, and gift retailers including Swarovski, Pandora, Tiffany & Co., Mejuri, BaubleBar, Alex and Ani, Kay Jewelers, Zales, Jared, and local jewelry boutiques.
Official Kendra Scott Resources
- Official Kendra Scott Website
- Customer Service
- Order Status
- Returns Portal
- Shipping and Returns
- Jewelry Care and Repairs
- Gift Cards
- Store Locator
- Frequently Asked Questions
- Privacy Policy
- Careers
Frequently Asked Questions About Kendra Scott Corporate Office
Where is Kendra Scott’s corporate headquarters?
Kendra Scott’s headquarters is at 3800 North Lamar Boulevard, Suite 400, Austin, TX 78756.
What is Kendra Scott’s corporate phone number?
Kendra Scott does not prominently publish a separate headquarters switchboard. The main Customer Service number is 1-866-677-7023.
Is 512-879-3422 the Kendra Scott HR number?
No. Kendra Scott’s official store directory identifies 512-879-3422 as the Lamar Central retail-store number.
What are Kendra Scott Customer Service hours?
Customer Service is available Monday through Friday from 8:00 a.m. to 5:00 p.m. Central and Saturday and Sunday from noon to 5:00 p.m. Central.
Who owns Kendra Scott?
Founder Kendra Scott is the company’s majority shareholder. 65 Equity Partners holds a minority investment.
Who is Kendra Scott’s CEO?
Chris Blakeslee became Chief Executive Officer in January 2026. Kendra Scott remains chief visionary officer and executive chairwoman.
How long do I have to return a Kendra Scott online order?
Eligible, unworn, unused online merchandise can generally be returned by mail within 30 days of receipt for a refund.
Can I return an online order to a Kendra Scott store?
Eligible online products can generally be returned to a store within 30 days for an exchange or store credit rather than a refund to the original payment method.
Are Color Bar products returnable?
No. Custom Color Bar pieces are generally final sale and are not eligible for return or exchange.
Does Kendra Scott have a jewelry warranty?
Qualifying jewelry may be covered by a one-year Confidence Guarantee against manufacturing defects. Proof of purchase is required.
Do Kendra Scott gift cards expire?
Standard physical and electronic Kendra Scott gift cards do not expire. Promotional cards may have separate terms.
How do I complain about a Kendra Scott store?
Contact the store manager first and escalate an unresolved concern to Customer Service by telephone, email, or chat.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Kendra Scott’s corporate headquarters from Customer Service, the Lamar Central retail store, online-order support, local store managers, authorized retailers, gift-card support, and repair services. This page was reviewed using current Kendra Scott contact, legal, return, warranty, repair, gift-card, privacy, careers, leadership, and store information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Kendra Scott, LLC, Kendra Scott Design, Inc., Kendra Scott, 65 Equity Partners, Yellow Rose by Kendra Scott, any retail store, authorized reseller, shipping company, payment provider, employee, or Customer Service representative.
This page is provided for informational purposes. Addresses, telephone numbers, executives, ownership, hours, return periods, warranty terms, repair policies, promotions, gift-card rules, and complaint procedures may change. Verify important information through Kendra Scott’s official website and the terms applying to the individual purchase.
Share Your Kendra Scott Experience
Have you contacted Kendra Scott corporate, Customer Service, a store manager, returns support, repair services, gift-card support, privacy, or the careers team? Share the store or ordering channel, general issue, approximate date, contact route used, response time, and whether the matter was resolved.
Please do not publish complete order numbers, payment information, gift-card codes, home addresses, private telephone numbers, email addresses, account credentials, employee records, or other confidential information.