Citi Trends Corporate Office: Headquarters, Phone & Complaints 

Citi Trends is an off-price apparel, accessories, footwear, and home-goods retailer headquartered in Savannah, Georgia. Below are its current corporate-office details, official customer-service resources, return information, and complaint-escalation steps.

About Citi Trends

Citi Trends, Inc. is a publicly traded off-price value retailer offering women’s, men’s, and children’s clothing, family footwear, accessories, beauty products, and merchandise for the home. The company focuses its assortment and store strategy primarily on serving Black families and the communities where its stores operate.

Citi Trends reported 591 stores in 33 states during 2026. Its stores are company-operated rather than franchised. In addition to its Savannah headquarters and New York buying office, the company operates distribution centers in Darlington, South Carolina, and Roland, Oklahoma.

How to Contact Citi Trends Customer Service

Citi Trends provides an official customer-service form for questions and complaints. The form requests the customer’s name, email address, message subject, department, and explanation of the issue.

The company lists customer-service hours of 9:00 a.m.–5:00 p.m., Monday through Friday, excluding holidays. Before submitting the form, gather:

• The store address or store number
• The date and approximate time of the visit
• The receipt and transaction information
• A description of the merchandise or policy involved
• Photographs of damaged or incorrect merchandise, if relevant
• The names or dates of previous contacts
• The specific refund, exchange, correction, or response requested

How to Escalate a Citi Trends Complaint

1. Start with the store manager: Store-level problems involving employees, merchandise, checkout, layaway, pricing, returns, or store conditions should normally begin with local management.
2. Use the official contact form: If the store does not resolve the matter, submit the complaint through the Citi Trends customer-service page. Retain a copy of the message.
3. Request documentation: Ask for a reference number or written confirmation of any promised refund, exchange, investigation, or management follow-up.
4. Call the corporate office: For an unresolved or legitimate corporate matter, call 1-912-236-1561.
5. Escalate in writing: Written corporate correspondence may be mailed to Citi Trends, Inc., 17 Park of Commerce Boulevard, Suite 200, Savannah, GA 31405. Send copies rather than original receipts.

Citi Trends Refund and Exchange Policy

Citi Trends states that returns are handled case by case under its published guidelines. Qualifying merchandise returned within 30 days with the original receipt and Citi Trends tag may receive a refund to the original payment method, an exchange, or store credit.

Important restrictions in the current policy include:

• Clearance merchandise is not refundable but may qualify for an exchange within 30 days with the receipt and original tag.
• Undergarments cannot be returned or exchanged.
• Washed, worn, or altered merchandise cannot be returned or exchanged.
• Layaway payments are not refundable.
• Refunds are not provided without a receipt or after 30 days.
• Merchandise without a receipt may qualify for an exchange at its current sale price if the original Citi Trends tag remains attached.

Return policies can change. Review the official Citi Trends refund and exchange policy and speak with the store involved before relying on an older receipt, sign, review, or third-party website.

Citi Trends Stores and Local Phone Numbers

Store hours, telephone numbers, available merchandise, and local services vary. Use the official Citi Trends store locator to find the current address, telephone number, operating hours, and directions for a specific location.

The corporate-office phone should not be used as a substitute for a local store number when asking about inventory, store hours, layaway availability, a recent transaction, or merchandise being held at a particular location.

Citi Trends Leadership and Corporate Information

• Chairman and Chief Executive Officer: Kenneth D. Seipel
• Corporate Headquarters: Savannah, Georgia
• Public Company: Yes
• Stock Exchange: Nasdaq
• Trading Symbol: CTRN
• Store Network: Approximately 591 stores across 33 states

Citi Trends is an independent apparel and home retailer. It is not part of Citigroup or Citibank despite the similarity in names.

Citi Trends Reviews and Complaints

Customer experiences can vary by store, employee, manager, merchandise category, and type of complaint. Potential review subjects include store service, product condition, pricing, checkout experiences, returns, refunds, exchanges, layaway, store cleanliness, employment experiences, and management follow-up.

These subjects do not establish how frequently a problem occurs. Reviews submitted below represent individual experiences and are not independently verified by Corporate Office Headquarters.

A useful Citi Trends review should explain:

• Which store or department was involved
• When the experience occurred
• What merchandise, transaction, or policy was involved
• Whether the store manager or customer-service form was used
• How Citi Trends responded
• Whether the problem was resolved

Citi Trends Corporate Office FAQ

Where is the Citi Trends corporate office?

Citi Trends is headquartered at 17 Park of Commerce Boulevard, Suite 200, Savannah, GA 31405.

Is 104 Coleman Boulevard still the Citi Trends headquarters?

No. Citi Trends’ current SEC filings identify 17 Park of Commerce Boulevard, Suite 200, as its principal executive office.

What is the Citi Trends corporate phone number?

The corporate-office phone number is 1-912-236-1561.

How do I contact Citi Trends customer service?

Use the official Citi Trends contact form. The company lists customer-service hours of 9:00 a.m.–5:00 p.m., Monday through Friday, excluding holidays.

Who is the CEO of Citi Trends?

Kenneth D. Seipel is Citi Trends’ Chairman and Chief Executive Officer.

How many Citi Trends stores are there?

Citi Trends reported 591 stores across 33 states during 2026.

Is Citi Trends publicly traded?

Yes. Citi Trends, Inc. trades on the Nasdaq Stock Market under the symbol CTRN.

Is Citi Trends part of Citibank?

No. Citi Trends is an independent off-price retail company and is not affiliated with Citigroup or Citibank.

How long do I have to return merchandise?

Qualifying merchandise generally must be returned within 30 days with the receipt and original tag. Exclusions apply, so review the current official policy before returning an item.

Related Corporate Office Pages

• dd’s DISCOUNTS Corporate Office
• Rainbow Shops Corporate Office
• Ross Dress for Less Corporate Office
• Burlington Corporate Office
• TJ Maxx Corporate Office
• Marshalls Corporate Office

Disclaimer

Corporate Office Headquarters is not affiliated with Citi Trends, Inc., any Citi Trends retail store, Citigroup, Citibank, payment provider, or shipping company. This page is provided for informational, complaint, and review purposes. Addresses, telephone numbers, leadership, store counts, hours, return rules, and customer-service procedures can change. Verify important information through Citi Trends’ official website and the store involved.

Share Your Citi Trends Experience

Have you contacted a Citi Trends store manager, customer service, or corporate office about a purchase, return, refund, exchange, layaway, store complaint, or employment concern? Share a factual review below, including the store, issue, contact method, company response, and outcome. Please omit private or sensitive information.