dd’s DISCOUNTS corporate office headquarters is located at 5130 Hacienda Drive, Dublin, CA 94568. The verified dd’s corporate phone number is 1-925-965-4400. The brand is operated by Ross Stores, Inc., with James G. Conroy serving as chief executive officer of the parent company. dd’s also publishes 1-800-335-1115 for website-access assistance, while general customer-service, return, payment, store-experience, employment, and other inquiries are routed through its official contact form. Customers with store, receipt, return, refund, gift-card, payment, merchandise, employee, security, or manager complaints should normally contact the store involved or submit a Customer Service inquiry before escalating an unresolved company-level concern to the Dublin corporate office.
dd’s DISCOUNTS Corporate Office and Headquarters Contact Information
- Brand: dd’s DISCOUNTS
- Parent Company: Ross Stores, Inc.
- Corporate Headquarters Address: 5130 Hacienda Drive, Dublin, CA 94568, USA
- dd’s Corporate Phone Number: 1-925-965-4400
- Website-Access Assistance: 1-800-335-1115
- General Customer Service: Submit the official dd’s Contact Us form
- Chief Executive Officer of Ross Stores: James G. Conroy
- President and Chief Merchandising Officer – dd’s DISCOUNTS: Karen Sykes
- Official Website: ddsdiscounts.com
- Store Locator: Find a dd’s DISCOUNTS store
- Return Policy: dd’s return and exchange information
- Legal Notices and Recalls: Product recalls and legal notices
- Careers: Ross and dd’s careers
- Associate Resources: MyRoss associate portal
- Investor Relations: Ross Stores Investor Relations
- Privacy Policy: dd’s privacy information
- Terms of Use: dd’s legal terms
The number 1-925-965-4400 is the current corporate contact published with the Dublin address. It should not be confused with a local store number, the website-access line, a public Human Resources department, or a dedicated complaints department.
dd’s does not prominently publish one universal customer-service email address or general Human Resources phone number. Customers should use the official contact form, applicants should use the careers website, and current Associates should use MyRoss or authorized internal support channels.
Where Is dd’s DISCOUNTS Headquarters?
dd’s DISCOUNTS headquarters is located at 5130 Hacienda Drive in Dublin, California 94568. The brand shares its corporate headquarters with parent company Ross Stores, Inc.
This is the address readers generally need when searching for the dd’s corporate office, dd’s DISCOUNTS headquarters, dd’s main office, dd’s home office, dd’s corporate address, or the corporate office for dd’s Discount stores.
The Dublin headquarters is not a retail store, merchandise-return counter, gift-card service desk, product pickup location, distribution center, or walk-in customer-service office. Do not bring returns, damaged merchandise, store credits, gift cards, employment documents, or recalled products to headquarters unless the company provides specific instructions.
dd’s DISCOUNTS Ownership and Corporate Structure
dd’s DISCOUNTS is a retail brand operated by Ross Stores, Inc. Ross is a publicly traded company listed on Nasdaq under the stock symbol ROST.
Ross Stores operates both Ross Dress for Less and dd’s DISCOUNTS. The brands use different merchandising strategies and store formats, but both are supported through the Ross corporate organization.
James G. Conroy is chief executive officer of Ross Stores, and Karen Sykes serves as President and Chief Merchandising Officer for dd’s DISCOUNTS.
Corporate Office vs. Customer Service and Local Stores
The Dublin corporate office handles parent-company leadership, finance, legal matters, merchandising strategy, corporate operations, technology, real estate, investor relations, corporate employment, compliance, and higher-level unresolved concerns.
The online Customer Service form handles store experiences, merchandise returns, payment concerns, gift cards, website problems, employment inquiries, privacy requests, vendor questions, community programs, media inquiries, and other consumer issues.
The local store should normally be contacted first for an active checkout issue, return, damaged item, merchandise condition, markdown request, receipt question, store credit, lost property, fitting-room concern, employee interaction, store security procedure, cleanliness, or manager availability.
Choose the Correct dd’s Support Route
- Store complaint: Ask for the store manager or manager on duty at the location involved.
- Unresolved customer-service issue: Use the official dd’s Contact Us form.
- Return or exchange: Bring the item, original receipt, tags, and payment method to a store.
- No-receipt return: Bring valid photo identification and understand that the refund-verification system may decline the transaction.
- Damaged merchandise: Ask store management about the current price, markdown, exchange, or return options before purchasing or leaving the store.
- Gift-card issue: Keep the original purchase receipt and use the contact form’s Gift Card option.
- Credit, debit, check, or voucher issue: Select the appropriate Customer Payment Issue option on the contact form.
- Receipt or bag-inspection complaint: Ask for store management, document the location and time, and escalate through Customer Service when unresolved.
- Product recall: Review the Legal Notices and Recalled Products page and follow the listed instructions.
- Website accessibility: Call 1-800-335-1115.
- Job application: Use the Ross and dd’s careers website.
- Current Associate question: Use MyRoss or an authorized internal Human Resources or management channel.
- Investor or media request: Use the contact form or Ross Stores Investor Relations.
- Unresolved corporate concern: Contact the Dublin office after documenting store and Customer Service efforts.
What to Have Before Contacting dd’s Corporate
- The store city, state, and street address
- The date and approximate time of the visit
- The department, checkout lane, or service area involved
- The receipt and purchase date
- The product description, size, color, tag, and price
- The original payment method
- Photographs of damaged, defective, or disputed merchandise
- The return, refund, exchange, gift-card, or payment issue
- The names or roles of managers previously contacted
- The Customer Service message or case reference
- A concise timeline and the specific resolution requested
Do not post complete receipt numbers, register or transaction numbers, payment-card information, bank details, Gift Card numbers, driver’s-license information, Social Security numbers, home addresses, phone numbers, email addresses, employee personal information, or unredacted photographs in public comments.
How to Escalate a dd’s DISCOUNTS Complaint
Begin with the store manager when the complaint concerns an employee interaction, checkout, receipt inspection, bag inspection, damaged merchandise, fitting room, return, pricing, store credit, security procedure, cleanliness, or manager availability.
Explain what occurred, provide the purchase details privately, and clearly state the resolution being requested. Ask management to document the complaint and provide an expected response time.
If the store does not resolve the matter, submit the official Contact Us form. Select the appropriate reason, such as Merchandise Return or Exchange, Customer Payment Issue, Store Experience, Employment, Website Technical Issues, or Other.
Keep a copy of the message and record any promised refund, exchange, store credit, manager callback, investigation, or follow-up date.
For a substantial unresolved company-level concern, written correspondence may be sent to:
dd’s DISCOUNTS / Ross Stores, Inc.
5130 Hacienda Drive
Dublin, CA 94568
Send copies rather than original receipts, Gift Cards, identification, payment records, or irreplaceable documents. Do not mail merchandise to corporate headquarters without specific written authorization.
dd’s DISCOUNTS Return and Refund Policy
dd’s uses a refund-verification system, and every return may be subject to system approval. Keeping the original receipt can make the process easier and avoids relying on the limited number of non-receipted returns permitted by the system.
Unused, unworn, and unaltered merchandise returned with the original receipt within 30 days generally qualifies for a full refund in the original form of payment.
Merchandise returned with a receipt more than 30 days after purchase may receive an exchange or store credit rather than a refund to the original payment method.
A return without a receipt requires valid photo identification. When approved by the refund-verification system, the customer generally receives store credit or an exchange based on the item’s current selling price.
Returns, exchanges, and store credits are not provided for merchandise that has been used, worn, or altered. Opened software generally cannot be refunded and may only be exchanged for the same product when defective.
Some merchandise categories require a receipt or original ticket and may have additional restrictions. Review the front of the receipt or ask the cashier before completing the purchase.
Gift Cards and Store Credits
dd’s states that its Gift Cards and store credits do not expire. Customers should keep the card and original register receipt secure.
A lost or stolen Gift Card may only be replaced for the remaining balance when the original purchase receipt is presented. Replacement and balance verification may require review by the company or its gift-card provider.
In California, dd’s Gift Cards with a remaining balance under $10 may be redeemed for cash.
Do not post the full Gift Card number, PIN, barcode, balance, or receipt online. Be cautious when anyone asks you to purchase dd’s Gift Cards to pay a debt, fee, fine, tax, refund charge, job expense, prize-processing fee, or emergency request.
Inventory, Online Shopping, and Merchandise Searches
dd’s does not offer ordinary merchandise for online purchase. Customers generally must shop in person at a physical store.
The company also does not provide itemized merchandise searches by size or color. Its product mix changes frequently, and the same item may not be available at every store.
Photos shown on the website or social media represent merchandise that may be carried in stores, but they do not guarantee current availability at a particular location.
Use the official store locator to find nearby locations and current operating hours. Contacting a store before making a special trip may help, but employees may not be able to locate every item or reserve closeout merchandise.
Store Security, Receipt, and Bag-Inspection Complaints
Several commenters on this page discuss receipt reviews or requests to inspect shopping bags after checkout. Experiences and store procedures may differ by location.
If you object to how a receipt or bag check is handled, remain calm, ask for the manager on duty, and request an explanation of the store procedure. Record the date, location, approximate time, and manager response.
A disagreement about a store security practice does not establish that the company or employee acted unlawfully. Laws and individual circumstances vary, and CorporateOfficeHeadquarters.com cannot provide legal advice.
For an unresolved concern, submit a Store Experience inquiry through the official contact form. Contact local authorities when there is an immediate safety issue, alleged assault, property damage, or another urgent incident.
dd’s Employment and Human Resources Questions
dd’s does not prominently publish one universal public Human Resources telephone number.
Applicants should use the official Ross and dd’s Careers site for store, retail management, distribution, buying, planning, and corporate positions.
Current Associates should use MyRoss, their store manager, district leadership, or authorized Human Resources, payroll, benefits, leave, or employee-relations channels.
Do not publish Social Security numbers, Associate identification numbers, payroll records, schedules, medical information, disciplinary records, application details, or private workplace correspondence in public comments.
dd’s DISCOUNTS Reviews and Complaints
dd’s reviews vary by store, city, merchandise selection, staffing, checkout experience, return situation, management response, and complaint route. Positive feedback may mention low prices, apparel, shoes, children’s merchandise, household products, or an enjoyable bargain-shopping experience.
Visible commenters on this page have discussed receipt and bag inspections, employee behavior, manager availability, checkout delays, damaged merchandise and markdown decisions, an allegation involving merchandise withheld from a purchase, and an employment complaint about assigned duties.
These are individual commenter reports and do not establish what occurred in every case or at every dd’s location.
When leaving a review below, include the store city and state, approximate date, general issue, department or transaction involved, support route used, response time, and whether the complaint was resolved.
Fake dd’s Support, Gift Card, and Job Warning
Use ddsdiscounts.com, the official store locator, Ross Stores Careers, or contact information published by dd’s before sharing payment, employment, receipt, or Gift Card information.
Be cautious with fake coupons, prize messages, refund offers, job listings, product-resale opportunities, social-media giveaways, and customer-support numbers that imitate dd’s or Ross.
Do not provide passwords, one-time security codes, full payment-card numbers, bank-login credentials, Gift Card payments, cryptocurrency, wire transfers, remote access to a device, or identification images in response to an unsolicited message.
dd’s Competitors and Related Corporate Office Pages
dd’s DISCOUNTS competes with off-price clothing, footwear, home-fashion, and discount retailers. Related corporate-office pages include T.J. Maxx Corporate Office, Marshalls Corporate Office, and Burlington Corporate Office.
Related Resources
- Official dd’s DISCOUNTS Website
- dd’s Contact Us, Return Policy and Customer Service Form
- dd’s Store Locator
- Products Found in dd’s Stores
- Legal Notices and Recalled Products
- dd’s Comparison Pricing Information
- dd’s Privacy Policy
- dd’s Terms of Use
- Ross and dd’s Careers
- MyRoss Associate Resources
- Ross Stores Investor Relations
- T.J. Maxx Corporate Office
- Marshalls Corporate Office
- Burlington Corporate Office
Frequently Asked Questions About dd’s Corporate Office
Where is dd’s DISCOUNTS headquarters?
dd’s DISCOUNTS headquarters is located at 5130 Hacienda Drive, Dublin, CA 94568.
What is the dd’s corporate phone number?
The corporate phone number published with the Dublin address is 1-925-965-4400.
Is 1-800-335-1115 the dd’s corporate phone number?
No. dd’s publishes 1-800-335-1115 for assistance accessing its website. The corporate contact number is 1-925-965-4400.
What is the dd’s customer-service number?
dd’s does not clearly label a separate general customer-service phone on its current Contact Us page. General customer complaints are routed through the official online contact form. The company publishes 1-800-335-1115 for website-access assistance.
Is 214-390-8476 the dd’s corporate number?
No. That number appears in a customer review involving a local Carrollton, Texas store and should not be treated as the corporate-office number.
Who owns dd’s DISCOUNTS?
dd’s DISCOUNTS is operated by Ross Stores, Inc., which also operates Ross Dress for Less.
Who is the CEO of dd’s DISCOUNTS?
James G. Conroy is chief executive officer of parent company Ross Stores, Inc. Karen Sykes is President and Chief Merchandising Officer for dd’s DISCOUNTS.
How do I complain about a dd’s store?
Ask for the store manager first. If the concern remains unresolved, submit a Store Experience inquiry through the official dd’s Contact Us form.
What is the dd’s return policy?
Unused, unworn, and unaltered merchandise returned with the original receipt within 30 days generally qualifies for a refund in the original payment form. Other returns are subject to the refund-verification system and additional restrictions.
Can I return an item without a receipt?
A no-receipt return requires valid photo identification and system approval. When approved, the customer generally receives store credit or an exchange based on the item’s current selling price.
Do dd’s Gift Cards expire?
No. dd’s states that its Gift Cards and store credits do not expire.
Can I shop dd’s DISCOUNTS online?
No. dd’s does not sell its regular merchandise online. Purchases must generally be made in a physical store.
What is the dd’s Human Resources phone number?
dd’s does not prominently publish one universal public Human Resources number. Applicants should use the careers website, and current Associates should use MyRoss or authorized internal channels.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for discount retailers, department stores, restaurants, financial institutions, hotels, airlines, automotive companies, and other major organizations.
This page is designed to help readers distinguish the dd’s corporate office from local stores, Customer Service, website accessibility, returns, Gift Cards, Careers, Associate resources, product recalls, and Ross Stores Investor Relations.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with dd’s DISCOUNTS, Ross Stores, Inc., Ross Dress for Less, any dd’s store, Gift Card provider, payment processor, employee, manager, security contractor, or customer-service representative. This page is provided for informational purposes only and is not legal, employment, financial, privacy, or consumer-rights advice.
Addresses, phone numbers, executives, store operators, merchandise, prices, markdowns, return procedures, refund-verification rules, Gift Card terms, careers, Associate resources, and complaint routes may change. Verify current information through dd’s DISCOUNTS and the store or company responsible for the transaction.
CorporateOfficeHeadquarters.com cannot approve a return, issue a refund, replace a Gift Card, locate merchandise, change store policy, resolve an employment matter, investigate a security incident, or contact dd’s on a reader’s behalf.
Share Your Experience
Have you contacted the dd’s corporate office, Customer Service, a store manager, Careers, Associate support, Gift Card assistance, or another department? Share your experience with a store visit, return, refund, exchange, receipt, Gift Card, damaged product, checkout, employee interaction, security procedure, payment, or corporate escalation below.
Helpful reviews include the store city and state, approximate date, general issue, department or transaction involved, support route used, response time, and whether the complaint was resolved.
Please do not post receipt numbers, register or transaction numbers, Gift Card numbers, payment information, identification details, home addresses, phone numbers, email addresses, private employee information, or screenshots containing personal data.