Reach LensCrafters Corporate Office 

LensCrafters, employees give out wrong information that cost me a lot of money. I bought a pair of Jimmy Choo frames in your Westminster, California store. The color was silver but changed my mind and wanted the black. JC2002. Jasmine told me they couldn’t order the frame for some reason in the black to order online and I could exchange them. So I did. Paid full price for the online ones. Then I go to the store to exchange them and the story changed. I was told your online LensCrafters is different than the strores so there was no exchange done. Don’t like being misinformed by Jasmine and having it cost me $400.00. Will not be back.

LensCrafters,Wow…your stores used to be so great. I called to get an appointment in your Kingston NY store. The first 30 seconds I listened to your sale on contacts and lenses. Then I listened to your store hours, of course they have changed…today is Saturday…the young woman started with Sundays hours….I Hung Up!!!!!! Do you think my time is so unvaluable that I am going to put up with that nonsense. Your company is hurting and it will continue to until Customer Service is your priority. You have lost a decades long customer…Wake up Corporate America….I vote with my money and I will do without to make my point!!!

The gold standard of customer service! Lens Crafters Hollbrook , NY Store for decades. The staff there is the gold standard of service. Recently I contacted the store to replace my current distance glasses. My perscription has not changed and it is 160 miles round trip I called and the manager assigned Gina.to assist me. I ordered a new pair and I asked here to select a frame for me ,since they are only for watching TV.My other pair is for driving.Gina advised me that she was sending them to my home address. they arrived 2 days early and what she selected is exactly what I would choose . they are perfect. I would never by my glasses anywhere else. I highly recommend this store,because of the way I am treated . Applause for the management as well. Why would anyone go elsewhere? They should be recognized .

Terrible products of Micheal Kors. Bought one in March, the handles came off within a month. Chose another one Michael Kors as well, again the handles came off just a few days after one month. Manager, Jason at First Colony Sugar Land TX, refused to take care of it, whereas at the beginning when the first one broke, I asked him if it happens again and he stated that we will resolve it at that time. When it happened the second time, he refused to help and you were on your own. The store and its management are a big time trap. They falsify the information just to sell you in the beginning.

I had an appointment with Lenscrafters at 10 AM Monday morning the young lady stated there would be a $39 dollar charge. I stated to her I came to Lenscrafters because there was no charge. She stated it was a co-pay to the Doctor. I told her I don’t have the money to pay it so I let. I went next door to look at some frames and see how much they were, told the lady the out-of-pocket cost for the frames I could not afford. I went home and the young lady from Lenscrafters called me at home and stated they were not going to charge me because I had Dieteries and I need my eyes tested. so come back. I went back to Lenscrafters did the test. Today I got a bill for $39 dollars. I want to know what was going on?