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No one knows what is going on. My Husband bought his glasses at Lenscrafters in Lexington Ky. He didn’t have the glasses very long before they started to scratch. He bought the coverage that covers the glasses if something happened to them. He works out of state, so I called for him and asked what needed to be done the person on the phone said to just stop by and they would change them out. It was sometime later he decided he wanted to do that so I called and the lady on the phone said they don’t keep those lenses in stock so they would have to order them. That was on October 12, 2024. She said it would take about 7 to 10 days to get them, but it hadn’t been taking that long so they would call when they came in. We didn’t hear anything, so I called Oct 18 was told they were not in yet but were being shipped out that day. Called Monday Oct. 21. still not in. I called Friday Oct 25 Still no Lenses was told again they were being shipped out that day. Called October 28 Still not there. I called Friday November 1. There was a guy that said yes, they are here but I am not sure how long they have been here. He said tell your husband to come up when he gets home, and it shouldn’t take very long to change them out. November 2, my husband drove to Lexington to LensCrafters, and they told him it would be 1 to 1 1/2 hours before they could help him. This has been the worst experience we have ever had, and we have been LensCrafters customers for years, but we will not be back after this. I don’t know what has happened, but this was ridiculous. One woman even insinuated that I was wrong about hearing that they had been shipped out. My family will take their business elsewhere. Customer service at this particular store was really bad.

LensCrafters, employees give out wrong information that cost me a lot of money. I bought a pair of Jimmy Choo frames in your Westminster, California store. The color was silver but changed my mind and wanted the black. JC2002. Jasmine told me they couldn’t order the frame for some reason in the black to order online and I could exchange them. So I did. Paid full price for the online ones. Then I go to the store to exchange them and the story changed. I was told your online LensCrafters is different than the strores so there was no exchange done. Don’t like being misinformed by Jasmine and having it cost me $400.00. Will not be back.

LensCrafters,Wow…your stores used to be so great. I called to get an appointment in your Kingston NY store. The first 30 seconds I listened to your sale on contacts and lenses. Then I listened to your store hours, of course they have changed…today is Saturday…the young woman started with Sundays hours….I Hung Up!!!!!! Do you think my time is so unvaluable that I am going to put up with that nonsense. Your company is hurting and it will continue to until Customer Service is your priority. You have lost a decades long customer…Wake up Corporate America….I vote with my money and I will do without to make my point!!!

The gold standard of customer service! Lens Crafters Hollbrook , NY Store for decades. The staff there is the gold standard of service. Recently I contacted the store to replace my current distance glasses. My perscription has not changed and it is 160 miles round trip I called and the manager assigned Gina.to assist me. I ordered a new pair and I asked here to select a frame for me ,since they are only for watching TV.My other pair is for driving.Gina advised me that she was sending them to my home address. they arrived 2 days early and what she selected is exactly what I would choose . they are perfect. I would never by my glasses anywhere else. I highly recommend this store,because of the way I am treated . Applause for the management as well. Why would anyone go elsewhere? They should be recognized .

Lakeland, Fl – Hwy 98. Terrible experience. After an appointment with an optometrist at LensCrafters, went next door to purchase a progressive lens for frames purchased at Bascom Palmer. Within 30–days went back for an adjustment because the glasses kept sliding. Explained to the manager that the vision wasn’t right and that I had to keep adjusting my head. The manager reviewed my records and immediately knew the problem. LensCrafters put an old prescription in new glasses instead of a new prescription. INCOMPETENT: sales associate, optician, lab personnel, etc.

Manager stated error was due to the customer having 2-profiles. Interesting – even though I gave the sales associate/optician my new prescription written 5-minutes ago by LENSCRAFTERS optometrist somehow LensCrafters PUT THE WRONG PRESCRIPTION IN with some uneducated excuse “Customer has two profiles”.

If I had not come back for an adjustment their mistake at my expense would have gone “unseen”. WHERE ARE THE CHECKS AND BALANCES, QUALITY CONTROL??? How many other unknowingly LensCrafters victims are suffering with their eyesight due to LensCrafters negligent practices?

I asked Lenscrafters to take out their progressive lens and give me my money back. The store manager instead offered to replace my $500 progressive lens with a Varilux Progressive lens. My last prescription, in 2018/2019 with LensCrafters, was Varilux progressive lens. I said okay. Informed by the manager that it would take a week to get the lens in. I didn’t hear back from LensCrafters so I called the store. Manager said the lens had been in. I naturally asked why didn’t store contact me. Manager said they sent me a text message. Turns out the lens had been in for several days. I explained to manager how important vision is, given the mixup was on their end that a phone call would have been nice, especially knowing that I’m traveling from another city and coming in on Saturday/Sunday is better because I wouldn’t have to take off from work. Informed by store manager they would call after 2-weeks.

Deplorable CUSTOMER SERVICE!!! ARROGANT & DISRESPECTFUL MANAGEMENT! My recommendation: Do not purchase lens from LENSCRAFTERS. Consider less expensive, same quality stores such as COSTCO: Coscto Varilux progressive brand $150, LensCrafters $700🥺