Liberty Tax Corporate Office Headquarters HQ

Worst TAX service EVER!!! I have tried to have them fix the mistakes made on my return since February. I've gone into the office and Stacy the woman who prepared my taxes is NEVER there, only the other woman and she claims that there's nothing that she can do. I've called the corporate office and I was told that I would hear from Stacy, well it's December and she's NEVER called or returned ANY of my calls, I go in and she's NEVER there. I paid $479 up front to have my taxes done. I want my money back and my taxes fixed!!! I'm going to be spreading this all over social media and I have almost 3,000 people on my FB alone… I'm sick and tired of the run around! This is wrong! I'm a widow with 5 children. I need the money that's owed to me s I can get a place for me and my children to live!!!! My husband passed away last Dec 18th. My children are staying with their grandmother until I can afford to get a place and with the money owed I can do that. My minimum wage job isn't doing me much good. I will NEVER recommend Liberty TAX to anyone, not even my worst enemy. I will be letting the IRS know about these people too. I think a class action lawsuit should be filed against this place!!!!I'm think about looking into that!!! 100% satisfaction guaranteed my butt!!!! I'm FAR from being satisfied and I will be taking this matter to a lawyer now!!! It's caused me to have worse anxiety and depression my nerves are terrible and they're making my condition worse by giving me the run around…. it's affecting my health!!!!

I had my taxes prepared with Liberty Tax this year after being told several times that they had everything that was needed and if anything else was to come up they would contact us we were told we were to get our taxes back on March 1st however received the letter from the IRS saying that they needed the 1095-a not knowing what a 1095-a was the locations manager basically said we had to get it from some website went to website that I was told to go to was unable to find it finally tracked one down after several days and calling every government website available once located Liberty Tax finally faxed it in for us however they were asking for more information as well and did not and failed to send the other information in as well causing our taxes to be held yet again when we tried to speak with the branch manager we get that with hostility so we go to the branch location that we filed our taxes at when we walk in instead of them saying hi welcome to Liberty Tax how may I help you they simply looked at us and said hi welcome to it's you which I thought was extremely rude so I asked to speak with the manager who was opposed supposedly not in that day and asked to have them call however the next day we receive a phone call saying that I'm no longer welcome in that building because they met us with hostility and I basically told him I thought it was a rip-off for them to charge us $300 to do our taxes and yet we still not received any of the help that we were guaranteed to receive needless to say I will never go to Liberty Tax again in my life nor will anybody I know

There is a Liberty Tax Office in Charlotte NC which is preparing fraudgenlent tax returns. The owner/instructor is teaching his preparers to ask customers leading questions directing them toward stating they own a business. He is bragging about his banner season however these customers are being lead to believe they are doing the proper thing. It is against the law to enter bogus information on a non-existing business profit and losses to increase your return.