Megabus’s currently published U.S. customer mailing address is 349 First Street, Elizabeth, New Jersey 07206. The main Megabus customer service number is 1-877-462-6342. Megabus operates under Coach USA and uses affiliated and independent partner carriers for some trips. This page provides current corporate information, support contacts, complaint steps, ownership details, and customer-review information.
Megabus Corporate Office and Customer Service Overview
- Published U.S. mailing address: 349 First Street, Elizabeth, NJ 07206
- Customer service phone: 1-877-GO2-MEGA / 1-877-462-6342
- Customer service email: questions@us.megabus.com
- Parent company and operator: Coach USA
- Official website: us.megabus.com
How To Contact Megabus Corporate Office Headquarters
Megabus Address and Corporate Information
Megabus / Coach USA
349 First Street
Elizabeth, NJ 07206
United States
- Megabus customer service: 1-877-462-6342
- Email support: questions@us.megabus.com
- Contact and chat: Megabus Contact Page
- Help and frequently asked questions: Megabus Help Center
- Company type: Privately owned transportation company
- Operating company: Coach USA
Megabus does not currently identify a separate national corporate headquarters for general customer visits. Its official U.S. support page publishes 349 First Street in Elizabeth, New Jersey as its mailing address, and its terms identify this address for Megabus Northeast LLC.
Former Chicago information: The previously listed address at 4400 South Racine Avenue in Chicago and the associated headquarters and HR numbers are not published on Megabus’s current support pages. They should not be used as the national Megabus headquarters or for current customer complaints.
Megabus provides intercity bus reservations through Coach USA and participating operating carriers.
Megabus Customer Service Phone Number
- Megabus customer service: 1-877-462-6342
- Customer service email: questions@us.megabus.com
- Online virtual assistant and contact page: Contact Megabus
The customer service number can help with reservations, missing confirmation emails, trip changes, accessibility requests, payment confirmations, route questions, and service problems. Telephone reservations and exchanges may be subject to a service fee, so customers may be able to save money by completing eligible transactions online.
Because Megabus sells trips operated by different affiliated and independent carriers, the Megabus support team may direct a passenger to the operating carrier named on the reservation.
Megabus Reservation and Payment Help
Missing Reservation Confirmation
Customers normally receive both a payment confirmation and a Megabus reservation confirmation. If a payment confirmation arrives but the Megabus reservation email does not, check the spam or junk folder and call 1-877-462-6342.
Have the following information available:
- Email address used to make the reservation
- Payment-confirmation number
- Travel date
- Departure and arrival cities
- Passenger name
- Amount charged
Changing a Megabus Reservation
Megabus currently permits eligible reservations to be traded for another journey online when the change is completed more than three hours before the scheduled departure. Trade-in fees, a new reservation fee, and any difference in fare may apply.
Use the trip-management options on the official Megabus website whenever possible. Policies and fees can change, so review the amount displayed before confirming a revised trip.
Megabus Cancellations and Refunds
Standard Megabus reservations are generally noncancelable and nonrefundable after purchase. An eligible reservation may instead be traded for another journey before the applicable deadline.
If Megabus cancels or materially changes a trip for reasons within its control, alternative transportation or a refund may be offered. Traffic, road conditions, severe weather, and other circumstances outside the company’s control may be treated differently under the terms.
Important ticket warning: Do not assume a Megabus ticket can be canceled for a cash refund. Review the refund and trade-in terms before purchasing. Save the reservation confirmation, payment receipt, service alerts, emails, text messages, and screenshots until the trip is completed or the complaint is resolved.
Megabus Delays, Cancellations, and Route Changes
Megabus may send stop changes, schedule changes, cancellations, and weather alerts using the email address or telephone number entered when the reservation was purchased. Passengers should review their reservation and current service information shortly before leaving for the pickup location.
Some Megabus routes are operated by partner carriers. During the 2024 Coach USA restructuring, some routes moved to operators such as Peter Pan Bus Lines and Fullington Trailways, while other routes were discontinued. Current route availability should always be confirmed through the official Megabus trip planner.
The operating carrier may affect the bus, boarding procedures, amenities, stop location, and department handling a travel complaint. Wi-Fi, electrical outlets, seating configurations, and other amenities can vary by carrier and vehicle.
Megabus Lost Items and Luggage Complaints
Customers who lose an item on a bus should submit an inquiry through the lost-and-found option in the Megabus Traveling Help section. Lost-item investigations may take several days.
Include:
- Travel date and route
- Departure and arrival cities
- Reservation number
- Operating carrier, if known
- Seat location or area where the item was last seen
- Detailed description of the item
Do not include credit card numbers, passwords, identification numbers, or other sensitive information in a general email or public review.
Megabus Accessibility Assistance and Complaints
Passengers with disabilities or special travel requirements can select the assisted-travel option while making a reservation or call 1-877-462-6342.
If an approved accessibility request was not honored or a passenger believes that disability-related transportation obligations were not met, Megabus currently lists the following dedicated contact number:
- Accessibility complaint telephone: 1-908-372-6195
- Accessibility mailing address: 349 First Street, Elizabeth, NJ 07206
- Accessibility information: Megabus Special Travel Requirements
How To File a Complaint With Megabus
- Contact Megabus at 1-877-462-6342 or questions@us.megabus.com.
- Provide the reservation number, travel date, route, bus stop, and operating carrier.
- Describe the problem and the resolution being requested.
- Include relevant service alerts, photographs, receipts, and screenshots.
- Request a case or reference number and save every response.
- If Megabus refers the issue to a partner carrier, record that carrier’s name and contact information.
- For an unresolved accessibility complaint, use the dedicated accessibility contact route.
- For a written complaint, mail copies rather than original documents to the published Elizabeth address.
What To Have Ready
- Megabus reservation number
- Payment-confirmation number
- Passenger name and booking email
- Travel date and scheduled departure time
- Departure and arrival cities
- Exact pickup or drop-off location
- Operating carrier shown on the reservation
- Copies of service alerts and customer-service messages
- A concise description of the requested resolution
For additional reservation, refund, trip-change, and customer-review information, visit the Megabus customer service, refunds, trip changes, and reviews page.
Megabus Reviews and Complaints
As of August 28, 2026, no reader reviews are published on this CorporateOfficeHeadquarters.com Megabus page. The related CustomerServiceNumbers.com page also reports zero visible reviews. There is therefore not enough site-specific customer feedback to identify a reliable complaint or satisfaction trend.
Customers are invited to share factual experiences involving:
- Reservations and missing confirmation emails
- Trip changes and trade-in fees
- Delayed or canceled buses
- Refund requests
- Stop or route changes
- Partner carriers
- Lost property and luggage
- Accessibility assistance
- Telephone, email, or chat support
About Megabus
Megabus launched service in North America in 2006 as a Coach USA intercity transportation brand. It became known for online reservations, variable pricing, curbside pickup locations, and distinctive blue buses, including double-decker vehicles on some routes.
Megabus functions as both a transportation brand and a reservation platform. Depending on the route, a trip may be operated by a Coach USA affiliate or an independent partner carrier.
Who Owns Megabus?
Megabus operates under Coach USA. Stagecoach Group formerly owned Coach USA and Megabus but sold its North American operations in 2019. Coach USA later entered Chapter 11 bankruptcy proceedings in 2024 and completed a transaction involving affiliates of The Renco Group.
Stagecoach Group should therefore not be listed as the current Megabus parent company. Current Megabus and Coach USA websites continue to present Megabus as a Coach USA transportation brand.
Megabus Competitors and Transportation Alternatives
Megabus competes with intercity bus companies and other forms of regional transportation. Major alternatives include Greyhound, FlixBus, Peter Pan Bus Lines, Trailways carriers, regional coach operators, and Amtrak.
Readers can also browse our Ride Share and Transportation Corporate Offices directory. These pages were selected because they are directly relevant transportation resources with comparatively low internal-link counts.
Frequently Asked Questions
Where is the Megabus corporate office?
Megabus currently publishes 349 First Street, Elizabeth, New Jersey 07206 as its U.S. customer mailing address. The company does not identify a separate national headquarters for walk-in customer service.
Is Megabus headquartered in Chicago?
The former Chicago address at 4400 South Racine Avenue should not be presented as the current national Megabus headquarters. Megabus’s current support information directs correspondence to Elizabeth, New Jersey.
What is the Megabus customer service phone number?
The main Megabus customer service number is 1-877-GO2-MEGA / 1-877-462-6342.
Can a Megabus reservation be refunded?
Standard reservations are generally noncancelable and nonrefundable. Eligible reservations may be traded for another trip more than three hours before departure, subject to fees and any fare difference.
Is Megabus going out of business?
Megabus continues to sell intercity bus tickets through its website. Its network increasingly includes routes operated by affiliated and independent partner carriers. Travelers should verify current routes and operating carriers before booking.
Who currently owns Megabus?
Megabus operates under Coach USA. Affiliates of The Renco Group completed a transaction involving Coach USA and Megabus operations in 2024. Stagecoach Group is a former owner.
Official Megabus Resources
- Megabus Official Website
- Megabus Contact and Chat
- Megabus Help Center
- Change a Megabus Reservation
- Megabus Accessibility Assistance
- Megabus Route Changes
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com reviews official company contact pages, support resources, ownership announcements, and current customer feedback when updating corporate information. We distinguish current addresses from former locations and provide a moderated platform for complaints, reviews, compliments, and company feedback.
Page updated August 28, 2026. Megabus routes, partner carriers, addresses, fees, reservation policies, and support contacts may change. Verify important trip information through the official Megabus website and the confirmation issued for your specific reservation.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Megabus, Coach USA, The Renco Group, Worldpay, or any Megabus operating carrier. This page is provided for informational, corporate-contact, complaint, and customer-review purposes only.
Share Your Megabus Review, Complaint, or Feedback
Have you contacted Megabus about a reservation, refund request, trip change, delay, cancellation, lost item, accessibility request, or partner carrier? Share your experience below, including the route involved, the type of problem, how Megabus responded, and whether the matter was resolved.
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