Greyhound Lines, Inc. maintains its main U.S. corporate operations in Dallas, Texas. Passengers commonly search for the Greyhound corporate office, headquarters phone number, customer service, complaint contacts, refunds, lost-baggage help, accessibility assistance, and a way to escalate unresolved travel problems.
The correct Greyhound contact depends on the issue. The company publishes separate routes for reservations, existing tickets, refunds, baggage, passenger feedback, disability assistance, group travel, safety concerns, media inquiries, and corporate correspondence.
Greyhound customer service: 1-800-231-2222
Call from outside the United States: 1-214-849-8100
Spanish-language support: 1-800-531-5332
Greyhound U.S. corporate office mailing address: P.O. Box 660362, Dallas, TX 75266
Customer feedback mailing address: P.O. Box 660691, MS 470, Dallas, TX 75266-0691
Online complaints and feedback: Use the official Greyhound Contact Us page
Parent company: Flix SE
Greyhound Corporate Office Address and Phone Numbers
- Company: Greyhound Lines, Inc.
- Current U.S. corporate office mailing address: P.O. Box 660362, Dallas, TX 75266, USA
- Customer feedback mailing address: P.O. Box 660691, MS 470, Dallas, TX 75266-0691, USA
- Previously published Dallas headquarters street address: 350 North Saint Paul Street, Dallas, TX 75201
- Greyhound customer service and reservations: 1-800-231-2222
- Telephone hours: 24 hours a day, seven days a week
- Call from outside the United States: 1-214-849-8100
- Spanish-language support: 1-800-531-5332
- Disability travel assistance: 1-800-752-4841
- TTY/TDD: 1-800-345-3109
- Group travel: 1-844-477-8747
- Greyhound Human Resources: No separate public HR telephone number is currently listed; use the official careers website
- Customer support and complaints: Greyhound Contact Us
- Manage an existing reservation: Manage My Booking
- Greyhound and Flix careers: Flix careers and job listings
- Official website: Greyhound.com
Greyhound Lines maintains its U.S. corporate operations and customer correspondence addresses in Dallas, Texas.
Greyhound Headquarters Street Address Versus Mailing Address
350 North Saint Paul Street in Dallas has historically been identified as the Greyhound headquarters street address. However, Greyhound’s current official contact page publishes the following address as its U.S. corporate office mailing address:
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, TX 75266
Passengers submitting written feedback or a customer complaint are directed to a different address:
Greyhound Lines, Inc.
P.O. Box 660691, MS 470
Dallas, TX 75266-0691
The headquarters, corporate mailing addresses, and Dallas passenger bus stops are separate locations. Do not travel to a corporate address expecting to board a bus, purchase a ticket, retrieve baggage, or receive in-person customer service. Use the stop address printed on the ticket because Greyhound boarding locations can change.
Is 1-214-849-8100 the Greyhound Corporate Number?
1-214-849-8100 is associated with Greyhound’s Dallas operations and is currently published as the telephone number for customers calling from outside the United States.
Passengers calling from within the United States should normally use 1-800-231-2222. Greyhound publishes this number for customer service, fare information, and telephone reservations. A service fee may apply when purchasing a ticket by telephone.
Choose the Correct Greyhound Contact
- New reservation or fare information: Call 1-800-231-2222 or book through Greyhound.com. A fee applies to telephone ticket purchases.
- Existing ticket: Use Manage My Booking to review, change, or cancel an eligible reservation.
- Customer complaint or feedback: Submit the appropriate form through the official contact page.
- Delayed departure: Review the delay options through Manage My Booking and submit a refund or exchange request when eligible.
- Lost or damaged baggage: Use the baggage and lost-item options on the official contact page.
- Disability-related assistance: Call 1-800-752-4841 or email ADA.support@greyhound.com.
- TTY/TDD assistance: Call 1-800-345-3109.
- Spanish-language help: Call 1-800-531-5332.
- Group of ten or more: Call 1-844-477-8747, Monday through Friday from 8:00 a.m. to 4:00 p.m. Central Time.
- Employment: Search current Greyhound and Flix opportunities through the Flix careers website.
- Media inquiry: Email News.Media@Greyhound.com. This address is not intended for passenger support.
Does Greyhound Have a Customer Service Email?
Greyhound does not currently publish one general email address for ordinary ticket, refund, schedule, baggage, or customer-service complaints. Passengers are directed to issue-specific forms and the chat feature available through the Greyhound website.
The published email address ADA.support@greyhound.com is reserved for disability-related travel assistance and ADA concerns. News.Media@Greyhound.com is for journalists and media inquiries, not customer complaints.
Using the correct form helps route the complaint to the appropriate ticketing, refund, baggage, safety, accessibility, or customer-care team.
What to Have Before Contacting Greyhound
- Greyhound booking number
- Passenger name and contact information used for the reservation
- Travel date and scheduled departure time
- Origin, destination, and connecting cities
- Bus number or route information, when available
- Exact boarding location shown on the ticket
- Receipts for replacement transportation or emergency expenses
- Photographs of baggage damage or relevant station conditions
- Names or descriptions of representatives previously contacted
- Customer-service case or reference number
- A concise explanation of the requested resolution
Do not publish a ticket barcode, booking number, payment-card information, password, home address, private telephone number, medical documentation, or other sensitive information in a public review.
How to Escalate a Greyhound Complaint
- Use the correct first-level support route. Ticket changes, cancellations, baggage, accessibility, safety, and general feedback use different forms and contacts.
- Provide the booking information. Include the travel date, route, boarding location, scheduled departure, and booking number.
- Explain what happened chronologically. Identify delays, cancellations, missed connections, baggage problems, accessibility concerns, additional charges, or employee interactions.
- Keep supporting records. Save tickets, receipts, emails, chat transcripts, screenshots, photographs, and notes from telephone calls.
- Request a case number. Keep the reference number and the date of each contact.
- State the requested resolution. Explain whether you are requesting rebooking, a voucher, reimbursement review, baggage assistance, accessibility follow-up, or management review.
- Submit written feedback. If telephone or chat support does not resolve the concern, use the official feedback form or mail a concise complaint to P.O. Box 660691, MS 470, Dallas, TX 75266-0691.
Greyhound Refunds, Cancellations, and Delays
Greyhound allows eligible tickets to be cancelled through Manage My Booking until 15 minutes before departure. The refund is generally issued as a voucher for future Greyhound or FlixBus travel, and the value may depend on how far in advance the cancellation is submitted. Booking and service fees may not be refundable.
If departure from the original starting point is delayed by more than 120 minutes, Greyhound states that passengers may be able to select an alternate trip at no additional charge or request a refund in the form of a voucher.
Delays occurring after a trip has begun may be treated differently, particularly when transportation to the ticketed destination was ultimately provided. Passengers should review the current policy and submit the trip details for individual review.
Refund terms can change and may differ by ticket type. Review the official Greyhound cancellation policy before cancelling or purchasing replacement transportation.
Lost or Damaged Greyhound Baggage
Passengers who leave an item on a bus, lose checked baggage, or receive damaged baggage should submit the appropriate request through Greyhound’s official baggage support system as soon as possible.
Include the trip date, route, boarding and arrival locations, baggage description, tag information, photographs, and contact details. Greyhound’s terms contain important limitations concerning lost or damaged property, so passengers should not assume that submitting a report guarantees recovery or compensation.
Greyhound Reviews and Complaints
Five recent reader reviews are currently visible on this CorporateOfficeHeadquarters.com page. One review praised Greyhound’s position concerning passenger rights and civil liberties. The other four reviews described negative travel or customer-service experiences.
Visible complaint themes include cancelled or missed buses, passengers being stranded, disability and senior-traveler concerns, poor communication, missed connections after delays, requests for additional rebooking payments, difficulty cancelling online, voucher-only refunds, long telephone menus, and concerns about driver or station-employee conduct.
Several reviews describe serious individual circumstances, but reader submissions have not been independently verified by CorporateOfficeHeadquarters.com. They represent the experiences and opinions of the people who submitted them.
Helpful Topics for Greyhound Reviews
- Ticket purchasing and booking accuracy
- Departure and arrival reliability
- Cancellations, missed connections, and rebooking
- Station and boarding-location communication
- Driver and customer-service conduct
- Disability accommodations and mobility assistance
- Refund and voucher handling
- Lost or damaged baggage
- Bus cleanliness and onboard amenities
- Whether Greyhound acknowledged and resolved the complaint
Who Owns Greyhound?
Greyhound Lines, Inc. is owned by Flix SE, the German mobility company associated with FlixBus and FlixTrain. Flix acquired Greyhound from FirstGroup in October 2021.
Flix North America, Inc. was established in Dallas in 2022 to oversee Greyhound and FlixBus operations in the United States, Canada, and Mexico. Greyhound Lines and FlixBus remain separate companies and brands within the broader Flix organization.
Greyhound is not independently traded as a public company. Corporate, employment, media, and organizational questions may therefore involve Greyhound Lines, Flix North America, or Flix SE, depending on the issue.
Greyhound Services and Bus Travel
Greyhound traces its history to 1914 and remains one of the best-known intercity bus brands in North America. Its network works alongside FlixBus services to connect destinations across the United States and routes involving Canada and Mexico.
Depending on the bus and route, passenger features may include:
- Online and mobile-app ticketing
- Reserved seating
- Real-time bus tracking
- Reclining seats and additional legroom
- Wi-Fi and electrical outlets
- Onboard restrooms
- Carry-on and checked-baggage allowances
- Wheelchair lifts and designated mobility-device spaces
Amenities, baggage limits, stop locations, and operating carriers can vary. Review the ticket and route details before traveling.
Greyhound Competitors and Travel Alternatives
Greyhound competes most directly with intercity bus companies such as Megabus, Peter Pan Bus Lines, Trailways carriers, regional bus operators, and other scheduled motorcoach services.
Depending on the route and distance, travelers may also compare Greyhound with Amtrak, local rail systems, low-cost airlines, rideshare services, rental cars, and driving their own vehicles.
Related Intercity Travel Corporate Offices
Frequently Asked Questions
What is the Greyhound corporate office address?
Greyhound currently publishes P.O. Box 660362, Dallas, TX 75266 as its U.S. corporate office mailing address. The previously published headquarters street address is 350 North Saint Paul Street, Dallas, TX 75201.
What is the Greyhound main office phone number?
The Greyhound main customer-service and reservation number is 1-800-231-2222. Customers calling from outside the United States can use 1-214-849-8100.
What is the Greyhound headquarters phone number?
1-214-849-8100 is associated with Greyhound’s Dallas operations and is currently listed for calls originating outside the United States. Domestic passengers should generally call 1-800-231-2222.
Is 214-849-8100 a Greyhound email address?
No. 214-849-8100 is a telephone number. Greyhound does not publish one general customer-service email address.
What is the Greyhound complaints email?
Greyhound does not list a general complaints email. Submit feedback through the official contact page. The email address ADA.support@greyhound.com is specifically for disability-related assistance and complaints.
What is the Greyhound Human Resources phone number?
Greyhound does not currently publish a dedicated Human Resources telephone number. Job seekers should use the Flix careers website. Current employees should use their established internal HR contact or employee system.
How do I contact Greyhound customer service?
Call 1-800-231-2222, use the chat feature on Greyhound.com, or select the appropriate form on the official contact page. Have the booking number available.
How do I make a corporate complaint to Greyhound?
Begin with the appropriate customer-service or feedback form. If the concern remains unresolved, mail a documented complaint to Greyhound Lines, Inc., P.O. Box 660691, MS 470, Dallas, TX 75266-0691.
Who owns Greyhound?
Greyhound Lines is owned by Flix SE. Flix North America oversees Greyhound and FlixBus operations across North America.
Can I get a cash refund from Greyhound?
Greyhound’s online cancellation and delay policies commonly provide eligible refunds as travel vouchers. The amount and availability depend on the ticket, timing, reason, and applicable terms.
How do I get disability assistance from Greyhound?
Call 1-800-752-4841 or email ADA.support@greyhound.com. TTY/TDD assistance is available at 1-800-345-3109.
Is the Greyhound headquarters the Dallas bus station?
No. The Greyhound corporate office, customer-mailing addresses, and Dallas passenger stops are different. Passengers should use the boarding address printed on their ticket.
Official Greyhound Resources
- Greyhound official website
- Greyhound contact information and feedback
- Manage My Booking
- Cancellation policy
- Refund, delay, and baggage help
- Customers with disabilities
- Greyhound bus-stop finder
- Greyhound trip tracker
- Greyhound and Flix careers
- Flix corporate website
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters telephone numbers, complaint contacts, and public company reviews since 2004. This page was reviewed using current Greyhound customer-service, contact, ticket, refund, baggage, accessibility, corporate-office, bus-stop, career, and Flix ownership information, along with the reader reviews visible on this page.
Page Update Note
This Greyhound corporate office page was updated on August 28, 2026, to add the current U.S. corporate and customer-feedback mailing addresses, distinguish headquarters information from passenger bus stops, verify customer-service and international phone numbers, remove the unsupported Human Resources telephone claim, add Spanish, disability, TTY/TDD, group-travel, refund, baggage, safety, and complaint contacts, explain Flix ownership, summarize visible reader reviews, and add relevant intercity travel links.
Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer information and review website. It is not affiliated with, endorsed by, or sponsored by Greyhound Lines, Inc., Flix SE, Flix North America, FlixBus, FirstGroup, any Greyhound station, ticket seller, bus operator, driver, employee, baggage contractor, or transportation provider.
Corporate addresses, telephone numbers, stop locations, schedules, fares, refund terms, baggage policies, ownership information, and support procedures may change. Verify important information through the official resources above.
Share Your Greyhound Experience
Have you contacted Greyhound about a reservation, cancellation, delayed or missed bus, connecting trip, refund, voucher, baggage problem, accessibility request, employee interaction, or other complaint? Share the route, approximate travel date, support channel used, response time, and whether the matter was resolved. Do not include private booking, payment, medical, or contact information.